ProHance Customer Testimonials

1. Firstsource Solutions UK

ProHance is a great tool which has aided us in having better visibility of the activities and productivity of our
agents. It has given us access to detailed information which can be reported as granularly as hourly, daily,
weekly and monthly.
The information obtained from ProHance has assisted us in improving scheduling, reducing leakage and
drive better productivity.
Its real-time view gives us great visibility of the here and now and helps us to ensure a fair distribution of
work across the business while also helping us to better plan our offline activities.
Since its implementation we have had access to the superb direction and support of the ProHance team, who
have been a great help in driving the usage of ProHance, and providing additional training where necessary.
Considering the level of support, the ease of navigation and the overall effectiveness of this tool, I would not
hesitate in recommending ProHance to any business whose aim is to improve the activity consciousness,
efficiency and productivity of their organization.
Sharon White, WFM Manager (UK Telecom Process)

2. Mindtree Ltd.

Mindtree has embarked on a journey of achieving high performance culture & delivery excellence by
implementing LEAN transformational practices. Since the start of this process last year, Mindtree has
already seen more than 25%-40% efficiency improvement in projects and organizational processes. This has
also positively impacted customer satisfaction, employee satisfaction and work-life balance.
ProHance has been an integral part of this organizational drive at Mindtree, providing activity profiling and
time management analysis, which is used for managing intellectual waste. The ProHance team has been
extremely supportive and proactive in enhancing their product to automate the entire process of data
collection and analysis through their Advance Analytics module for LEAN.
Umesh Krishnamurthy (General Manager - Lean Coach & Head of Lean
Implementation)

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

3. Sutherland Global Services

ProHance has been instrumental in helping us manage about +12,000 of our employees across India,
Philippines, China and U.S. With ProHance we can accurately track these employees’ time regardless of
whether they are working on their workstation or away from their desks. This along with ProHance’ s real-
time monitoring capability allows us to stay on top of activities through activity goal alerts and gives us more
accurate data. As a result, we are able to make better and faster operational decisions.

N Muthuraman, Sr. Director

4. Hinduja Global Solutions

ProHance as a workforce productivity solution is an exceptional tool that has delivered measurable data
on employee performance. Some of the performance metrics that ProHance helped us achieve are north of
11% increase in productivity with a 25% reduction in idle time. The flexibility and agility demonstrated by
the ProHance team in driving key integrations and customizations, is commendable!
ProHance is one of the tools used to drive initiatives for productivity at HGS & I recommend ProHance to
organizations that are engaged in driving greater output.
Subramanya C, Executive Vice-President & Global Chief Technology Officer

5. Firstsource Solutions

Firstsource is committed on delivering exceptional customer experience and client delight. In our endeavor to
drive operational excellence and innovation, we have selected ProHance’s analytics for our various processes
across geographies.
They have helped us streamline specific process areas, by providing valuable insights into the teams work
styles and patterns. Within a short time span, we see a considerable improvement across our productivity
parameters.”
Manish Saxena, Vice President - WFM

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

6. Episource

In today’s BPO/KPO world, where offering an optimum work-life balance to our employees is as important as
maximizing their productivity; effective utilization of work hours is paramount for a win-win situation.
ProHance is a simple, friendly-to-use tool, which has helped Episource move towards this direction.
ProHance has partnered Episource in fostering a work culture that encourages self-driven performance than
being leader-driven. The ability to consistently relate time spent on tasks against its level of impact helps
one to clearly plan and prioritize tasks and get the maximum done within regular work hours. Prior to
ProHance, employees were spending long hours but once ProHance was implemented, we are noticing that
employees are now more conscious about time they spend on each task, and weigh the impact-level of each
task, thus enabling themselves to accomplish more without having to stretch beyond their regular hours.
Real time tracking and reporting options, ability to set personal time off as needed, clear roster based
attendance mapping and reporting, are some salient features that ProHance offers, which makes it a great
tool to work with. Added to it, the post-implementation support that ProHance has provided to us has been
an icing on the cake!
Angshuman, VP Operations

7. First Advantage Global

Operating Center

We were looking at a tool to help us understand the opportunities in improving our associate productivity in
terms of time spent by them on processing or taking calls. Prohance was immensely helpful in achieving that
along with drill downs, data dumps and customizable graphs and home pages. The anecdotal conversation
of productivity have been replaced with short, crisp data driven outcome based conversations leading to
results.
I would also like to add that apart from the tool itself, the Jamocha tech team also was a great partner in our
associate efficiency journey and adapted to our IT environment to make things work. We look forward to
working with them as a long term partner.
Mahesh Kumar, Vice President - Operational Effectiveness

8. Tata Business Support

Services Limited

ProHance helped us to improve schedule adherence, productivity and real time tracking of our performance.
ProHance is easy to use tool and Support team is very helpful

Antoselvanathan A, International - WFM Manager

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

9. GeBBS Healthcare Solutions

ProHance helped our operations leaders identify revenue (productive hours) leakage and the associated
tasks thereby incorporating stringent measures towards betterment of the processes.
The application is very easy to install, use and interpret by the stakeholders. I would recommend ProHance
to organizations looking for ways to knock down hurdles on their growth path.
JaMocha Tech has strong customer focus and dependable post implementation support; they try to better
their offering at every given opportunity.

Sriram Sridaran, Manager, Client Relations GeBBS Healthcare Solutions

10. IKS Health

ProHance is an excellent tool to measure employee’s productivity. It provides detailed insight on time
utilization with work load analysis highlighting the overworked and under-utilized hours. It has helped us
improve our productivity considerably allowing the team managers to identify the key areas to focus and
improve on.
It helps with basic scheduling module and measures schedule adherence as well. ProHance is recommended
to all those who are in search of productivity management tool. This tool is ideal for sectors that deals with
Documentation, Tasking, E-mails, Incident Support, etc.
Overall, it’s a user-friendly application with customization views and a very prompt real-time support
solution.

Divakar Kotian, Asst. Manager, Workforce Management

11. e-care India

We recently started using ProHance and within a short time it has started to help identify & eliminate
wastes from our system and make it more efficient thereby improving productivity. The reporting is
customizable and user friendly and the dedicated support team at ProHance is always available to assist.
As quoted by Einstein “The measure of intelligence is based on ability to change”; ProHance paved way for
an easy transformation at the end user level. We did see competitive products and now feel very delighted
for choosing the right one!”
Deepak Sanghi, Managing Director

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

12. TeamLease Services Ltd

Our company leverages technology and individual productivity to increase overall productivity levels of our
operations. Installing ProHance helped our teams become self-aware of where their time is spent, take
corrective action and increase effort within stipulated work hours.
Further, we intend to use the variety of features available on ProHance for process engineering and further
enhance our productivity levels.

Santosh Thangavelu, Head – HR

13. Dimension Data

ProHance has been very effective to manage WFH employees as it allows supervisors a consolidated view of
the utilization of all direct reportees. The tool has helped us to avoid micro-management of employees. The
product has taken productivity enhancement to the next level by assisting supervisors to look for areas to
improve. The supervisors can now focus on development areas rather than supervising to improve
productivity.

Nachappa CS, Operations Manager – Special Projects

14. Microland

This is the best productivity enhancing tool that I have ever come across. It has improved the utilization and
productivity by 30% in last 6 months. It is very easy to use and implement. Post-sales support at ProHance is
outstanding. I would definitely recommend this tool to anyone looking for a quality productivity enhancing
tool within a reasonable budget.

Dhanyaraj Shetty - WFM Manage

15. Symmetrical Global Search

Pvt. Ltd.

ProHance has made it easy to monitor employee time-spend in office and identify areas of improvement.
Reports in ProHance, display information in clear and simple manner. Additionally, the support and
professional hand holding provided by the ProHance team has helped us in using the software to the optimal
level. We wish ProHance team all the very best.
Sanjay Pareek, Managing Director

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

16. SLK Global BPO Services
Private Limited

ProHance is an effective and user friendly application that helps to measure employee engagement during
work. The tool provides insights into time spent on productive (core business) activities and helps managers
minimize time spent on non-productive (non-core) activities. ProHance also provides managers with factual
data to understand individual employee performance gaps and formulate measures to address the same.
Key visibility on individual and team efficiency and utilization has helped the organization improve its overall
productivity.
Murugesh, Manager Operations

17. MOL-IPS India

ProHance gives us complete visibility into our workforce workstation activities and helps operation
managers draw meaningful reports for further optimization and capacity planning. The product is user-
friendly, allowing our users and IT administrators to utilize it without much training.
The post implementation support we get is also excellent. The ProHance team is always focused on
enhancing the value of the product by sharing best practices and proactively making recommendations on
how we can leverage the product to the fullest.

Deviprakash Yadav, General Manager - Information Technology

18. Mindlance Inc.

With ProHance, we have been able to improve our monitoring of employees’ performance and effectively
use this monitoring mechanism to achieve an increasing trend in productivity numbers. The support,
guidance and training from ProHance’s sales and implementation teams throughout the engagement also
deserve special acknowledgement. Customer service is of paramount importance to the ProHance team and
they excel in it.
Siddharth Kapani, Assistant Vice President

19. Theorem Inc.

Since we implemented ProHance, we have seen an increase in productivity by more than 20%. We have been
able to very accurately identify where time is being spent, what areas need attention and how much
bandwidth is available. As good as ProHance is as a tool, the team behind this is equally stellar. Their ability
to read our data, derive insights and map it to best practices is commendable. This tool is a must have for
any management to improve organization efficiency & productivity.
Bhaskar Kalale, Vice President, India Operations
CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED
20. Cheers Interactive

When it comes to productivity measurement and improvement, ProHance stands out for its unmatched
precision and ease of use. Our teams are now able to access meaningful, real-time information on resource
time utilization that allow us to effectively implement improvement measures. With ProHance we have been
able to eliminate redundant processes, manage time hygiene issues and above all improve employee
productivity across multiple teams.

Rajkumar Pandey, Head-Operations

21. Suprawin Technologies

ProHance helps us understand clearly how we are spending our time as an organization. Its rich reporting
capabilities enables us to be more accountable with our time each and every day. We have also been able to
leverage ProHance’s comprehensive analytics to gain insight and data that helps all levels of the
organization make better decisions about our workday utilization.

Ravindra Nag, Director

22. Acusis

Are our employees really doing productive work while at office? Are our employees overworked or
underutilized? ProHance had the answers and delivered on the solutions.
Ananda Sanjeev, General Manager – Global Operations

23. Strategic Outsourcing

Service
Our Employee Login Hours Improved In Just 2 Months!!!
ProHance has worked amazingly for our organization and has resulted in phenomenal increase in employee
productivity and work hours. Tracking login hours and break-times were never so easy for
us. The application is world-class and has helped us make surveillance more systematic and transparent.
Managers across various departments have reported a whopping increase in login hours in just 2 months.
The software is easy to use and we hardly had any usage issues with it. ProHance gives us a clear picture of
the pattern of work hours being utilized by each employee. This is exactly what we needed for better
performance management and productivity.
Suresh Thomas, GM Marketing, Strategic Outsourcing Service
CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED
 24. Net2Source Inc.

Net2Source believes in providing an environment to its employees which keeps them motivated and our
partnership with ProHance resonates this value. ProHance has helped us bring about a culture of
accountability without compromising on the work-life balance of our employees. We have seen 30-40%
improvement in our overall efficiency and helped us effectively manage our resource capacity.
The services provided by ProHance team have been exemplary and the team has been extremely proactive
in engaging with us.

Manish Goyal, Director

25. US Tech Solutions Inc.

ProHance is a productivity management tool which has helped us streamline and effectively monitor our
employees’ productivity. With ProHance, we are able to rely on meaningful, objective data while significantly
reducing our reliance on verbal feedback. It safeguards the interests of our employees by highlighting high
productivity levels that reflect their hard work. On the other hand, the tool also helps us monitor any losses
in productivity. Overall, ProHance has produced impactful data that has led to higher productivity in our
organization while supporting our future hiring plans. We highly recommend ProHance to any organization
that wants to create a metrics-driven environment.
DigantVashi, Vice President

26. Vindhya e-Infomedia

ProHance work output module helps us track the number of work transactions completed by team members
in real time. Correlation of work productivity with time efficiency has helped us identify best practices to be
used across teams and employees who require assistance in terms of training and improving their work style.
Ashok Giri D, Founder & CEO

27. Acronis Inc.

ProHance clearly stands out as the best productivity application we have ever come across. It has helped us
to understand and manage our staff efficiency and performance better. ProHance application is very
intuitive and easy to use. It helped us understand the inefficiencies in our system and through the detailed
reports we were able to get to the root cause and drive corrective actions. Over the last 4 months we gained
a 15% improvement on our overall efficiency.

Megs Suratkal, Senior Director Global Outsourcing and Vendor Management

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

28. Leading Mortgage Service
Provider
ProHance has helped us achieve real time tracking of our performance & has helped setting the bar upward
month on month. It has helped us primarily in 2 ways, one is improving time hygiene metrics & the other one
is indeed most important metric of tracking the individual employee productivity. The tool has become one
of our USP’s for new clients.
ProHance team is technically sound and very flexible in accommodating the new requirements as part of
their enhancements and support in resolving any issues quickly”.

Vice President, Quality

29. IonIdea, Inc.

ProHance helped us in understanding the usage of applications and websites used by the team. It was
mainly useful to track the team's productive, non-productive and idle time. With ProHance running in the
back-end the Team’s efficiency improved and everybody was able to get due credit for the work completed.
We were able to identify the non-productive hours for the team and do a root cause analysis for the same as
well.
Divya Jayaram , Manager – BPO

30. arvato AG - A
Bertelsmann Company

ProHance is a reliable efficiency measurement and enhancement tool. The fact that it requires minimal
manual intervention and does its job without a lot of maintenance in an Enterprise environment really helps
us drive productivity. I would however say that Post-sales support is the differentiator since the sense of
accountability they show along with the speed of response is Par excellence.
Rajesh Chabbra, Account Manager

31. Sundaram Business

Services
ProHance helped us improve the schedule adherence & productive hours dramatically. This has resulted in
good efficiency improvement across various verticals in SBSL. ProHance is very user friendly and most of the
business rules can be managed without customization. The post implementation & on-going support by the
ProHance team is commendable.

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

Renganathan S, Business Head – Asia Pacific & CIO, Sundaram Business
Services

32. Netscribes (India) Pvt. Ltd.

We reached out to ProHance for a solution to monitor and improve performance across teams. The
partnership has been fantastic as the insights shared through their proprietor platform has helped us
monitor performance of team members at a micro level, assisted in regularizing attendance as well as
understanding employee behavior across projects.
The granularity of information shared has helped us drive efficiency in our constant endeavor to ensure ideal
utilization of team members through effective capacity planning via monitoring.
Teva Kannan, Associate Vice President

33. Kantar Operations

ProHance, as an efficiency measurement tool, really lives up to its reputation. The tool is an integral part of
our business plans in 2013 and we can already see the results coming our way. The team involved has also
been very proactive and helpful and has partnered very effectively with us to ensure a smooth deployment
and extended support. A thumbs up to the tool and to its entire team.

Pankaj Mathur, Vice President - Functional Hub

34. ACP Billing Services LLC.

“We saw significant improvements in our productivity and time efficiency after we implemented ProHance.
Its user friendly and informative dashboards has helped my teams detect leakages and take required steps to
improve time spent on productive work. We saw an improvement of 21% in productive time in a span of just
4 months and invest our efforts in building a team of engaged employees, which is a great ROI for us.
I would also like to commend the Value Engineering team for all the following support – Extensive training to
top and middle management on Application usage, data analytics & reporting templates and Advisory
Services.”

Charlin Anthony, President & CEO

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED

 35. WorldSource Healthcare
India Pvt. Ltd.
ProHance is one of the best products we have seen in the market. ProHance not only provides insight into
the time & motion aspect of every employee, rather, enables us to enhance the process, and enhanced
cost savings.
The ProHance team has been pretty systematic in their approach since inception, I wish them continued
success.
Karthik "MELVIN" Kannan, Director of Business Solutions

36. OnTrac

ProHance is a terrific product that helps companies optimize its workforce. The problem with IT enabled
businesses is the lack of knowledge of the actual work habits of desktop bound workforce. ProHance brings
about visibility into these work habits thereby helping achieve higher productivity and better resource
allocation. The software helped us realize the true productivity of our internal team and it helped us guide
them to become more efficient.
Ravi Venkatesam, CEO

CONFIDENTIAL JAMOCHA TECH PRIVATE LIMITED