-indicates the financial condition of a company at a specific point in
time -shows what the company owns (assets), what is owes to others (liabilities), and how much money shareholders have invested in the company (equity) : balance sheet 2. -a series of steps that are followed in order to carry out some task in a business -multiple sequential steps or activities that produce some outcome or output : business process 3. raw facts that, by themselves, have limited value or meaning -customer names, product numbers, quantities of products sold : data 4. associated with a process : data flow 5. Displays all of the documents associated with the steps that have been completed for a single customer inquiry or order : document flow 6. Displays all of the documents associated with the steps that have been completed for a single customer inquiry or order : document flow 7. Displays all of the documents associated with the steps that have been completed for a single customer inquiry or order : document flow 8. support the entire process rather than parts of the process : enterprise systems 9. the company delivers the goods or services to its customers or resellers : fulfillment process 10.workgroup information systems that support a particular business function : functional information systems 11.-most common organizational structure -the organization is divided into departments, each of which is responsible for a set of closely related activities : functional structure 12.-the way businesses are globalizing their business processes by finding ways to lower costs and improve efficiency -products are designed in one country, parts to make it are produced in several countries, and service and support are in yet another country : global competitive environment 13.-a record of revenue and expenses for a specific period of time -also known as a profit and loss (P&L) statement : income statement 14.data that are organized in a way that is useful to an organization : information 15.associated with each instance of the process as well as at an aggregate level, that is, across multiple instances or executions of a process : information flow 16.the increased use of information and communication technology to create, deliver, and use information : information revolution 17.-computer-based systems that capture, store, and retrieve data associated with process activities -they organize these data into meaningful information that organizations use to support and assess these activities : information systems 18.one who uses ICT to create, acquire, process, synthesize, disseminate, analyze, and use information to be more productive : knowledge worker 19.physical activities associated with the process : physical flow 20.the organization acquires the basic materials that it uses to produce goods or services : procurement process 21.involves manufacturing or generating the desired goods and services : production process 22. When each unit of a functional organization is only focusing on their tasks and then handing it off to the next person : silo effect