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Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 1 of 5
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General overhaul Quality Assurance Work Procedure
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Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 3 of 5
1. SUMMARY
This document defines the NCR’s and Warranty Management Procedure process for all coach
type classes (Motor Coach, Trailer and Locomotives) in detail.
The relationship between this process and the other processes within the GO Programme is
illustrated in the GO Process Flow (will include document number once agreed on)
2. PROCESS DEFINITION
2.1 WARRANTY a one year contractual repair/replace depending on the outcome of the joint
investigation carried out by the GO Contractor and PRASA.
2.2 NCR a failure recorded by PRASA within the WARRANTY period issued to the GO Contractor
3. PROCESS OBJECTIVES AND METRICS
Warranty starts from date of issue of Compliance Certificate.
NCR’s are also logged from Compliance Certificate date.
All other Conditions of Warranty and NCR management are stipulated in GO Contract
(Document Number)
4. PROCESS OWNERS AND RESPONSIBLE PARTIES
Warranty
Starts
Coach Fails
and
is Withdrawn from Service
Joint investigation
GO Contractor
Takes Responsibility
Prasa Takes Responsibility
Replace Components
END
General overhaul Quality Assurance Work Procedure
File Ref
Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 5 of 5
8. RECORDS PRODUCED
Records of all days out of service while under warranty is kept in NCR weekly report and revisited
at end of warranty.
9. RELATED RISKS