General overhaul Quality Assurance Work Procedure

File Ref
Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 1 of 5

TABLE OF CONTENTS Page Number

1. Summary 3
2. Process Definitions 3
3. Process Objectives and metrics 3
4. Process Owners and Responsible Parties 3
5. Typical Process Inputs 3
6. Typical Process Flow/Steps 4
7. Typical Process Outputs 5
8. Records Produced 5
9. Related Risk 5
 General overhaul Quality Assurance Work Procedure
File Ref
Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 2 of 5

DOCUMENT APPROVAL RECORD

APPROVAL POSITION/HOD SIGNATURE DATE

Author Chabi Mbele

Reviewed by Tholo Dikobe

Approved by Ingwa Sichula

CHANGE LIST

REVISION DATE OF
DESCRIPTION OF CHANGE PAGE
NUMBER CHANGE
 General overhaul Quality Assurance Work Procedure
File Ref
Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 3 of 5

1. SUMMARY

This document defines the NCR’s and Warranty Management Procedure process for all coach
type classes (Motor Coach, Trailer and Locomotives) in detail.
The relationship between this process and the other processes within the GO Programme is
illustrated in the GO Process Flow (will include document number once agreed on)

2. PROCESS DEFINITION

2.1 WARRANTY a one year contractual repair/replace depending on the outcome of the joint
investigation carried out by the GO Contractor and PRASA.
2.2 NCR a failure recorded by PRASA within the WARRANTY period issued to the GO Contractor
3. PROCESS OBJECTIVES AND METRICS
Warranty starts from date of issue of Compliance Certificate.
NCR’s are also logged from Compliance Certificate date.
All other Conditions of Warranty and NCR management are stipulated in GO Contract
(Document Number)
4. PROCESS OWNERS AND RESPONSIBLE PARTIES

The owner of this process is GO Contractor QC and PRASA QA.

Reports of NCR management are circulated weekly for record keeping and Management reports
5. TYPICAL PROCESS INPUTS

The typical required inputs for this process are:

Technical information needed:
 A-date of the coach
 Coach number
 Date of Failure
 Date withdrawn from service
Resources and Special Training needed:
 As per GO Contractor Work Instruction
 General overhaul Quality Assurance Work Procedure
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Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 4 of 5

6. TYPICAL PROCESS FLOW/STEPS

Warranty
Starts

Service Worthy Date Logged

A-Date Punched in the
Coach/Loco

Coach Fails
and
is Withdrawn from Service

Joint investigation

GO Contractor
Takes Responsibility
Prasa Takes Responsibility

Replace Components

Coach booked ready for service

END
 General overhaul Quality Assurance Work Procedure
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Title: Warranty and NCR Management
Doc No. & Version Effective Date Page 5 of 5

7. TYPICAL PROCESS OUTPUTS

The typical results outputs of the process are as follows:

Documents or technical information produced:
NCR Document Detailing coach information is produced including description of failure
Certificate of service worthy is produced to record start date of warranty.

8. RECORDS PRODUCED

Records of all days out of service while under warranty is kept in NCR weekly report and revisited
at end of warranty.

9. RELATED RISKS

The following risks are identified related to this process:

 Long NCR investigations period
 Disputes of unconcluded NCR’s that results in coach not returned to service with timelines
stipulated in contract.
 NCR coaches from one GO Contractor when NCR are PRASA responsibility and given to
other GO Contractor to repair
Management may elect to conduct a formal risk assessment for any of these risks; the preferred
method of risk assessment is indicated herein.
Assessment
Risk Likelihood Severity Method Mitigation
(if applicable)