STATE WORK_ORDER SERVICE_NAME MODEL IMEI REPAIR_TYPE

AINAS0114190200135 Sivsagar Y95 869308041019958 Warranty repair

AS

AINAS0114190200153 Sivsagar V9 Warranty repair

AS

AINAS0123190200174 Nalbari Y55s 864655033448933 Chargeable repair

AS

AINAS0127190200194 Ganeeshguri Y71 866201032069657 Chargeable repair

AS
DATE_OF_PICK
ING_UP REMARK POSTED_DATE

Customer - Cannot register with 4G network Engineer - Check the handset fault
21-Feb-19 21-Feb-19
not reproduce So new version software upgrade version 3.7.10

Customer - No earphone sound Engineer: Check & Problem found, Checked by

22-Feb-19 cleaning but problem not solved, so replaced Earphone problem solved 22-Feb-19
( Purchase Aditya sale Sivsagar Vivo Showroom )

CUSTOMER - POWER KEY NOT WORKING ENGINEER- CHECKED AND FOUND FK

23-Feb-19 BOARD DAMAGED THEN REPLACED FK BOARD AND CHECKED OK AND LABOUR 23-Feb-19
COST NOT TAKEN FROM THE CUSTOMER ON CUSTOMER REQUEST.

Customer - Display and touch broken (gold), Engineer - LCD changed in out of
23-Feb-19 23-Feb-19
waranty
 MATERIAL
SOLUTION _CODE MATERIAL_DESCRIPTION

Instruction

Semi-in-ear Headphone XE160 32Ω Φ3.5 4POLE Gray White Head L/R/GND/mic
Replace accessories 1150333 TPE Wire B version

Replace parts 4946450 Flexible PCBA Y55/Y55L FK Board PD1613F_EX (SH)

Replace parts 5467464 Display Screen Assembly Component Y71 White PD1731F_EX (SH)
 IF_PHYSICAL_OR_LIQUID Fault symptom type
ACCESSORY_TYPE _DAMAGED followup 1 by repairer

Normal software No fault

Warranty_repair Normal blank imie Audio

Chargeable_repair Normal damage Key

Chargeable_repair Normal damage Front screen is crack

 Fault symptom 1 by
repairer HO Remark

As per CRM remark according solution type should be software upgrade

fault not reproduce not to be instruction repair

No earphone sound IMEI Not written, If its not coming then write in remarks

As Per Faulty Symptom And Remarks, It Is Damage Case And Damage Cases
Power key no function should select in Physical Damage

(Front screen)Both inside As Per Faulty Symptom And Remarks, It Is Damage Case And Damage Cases
and outside screen should select in Physical Damage
cracked
 Manager Remark

by mistakenly chose Physical Damage option, Next time we will be

more carefuly about it.