RESUME

Abhijit Singh Wangjam

Email: w.abhijit@gmail.com
abhijit_eee@rediffmail.com
Mobile: +1 4372187429

OBJECTIVE

 Looking for Career which demands the best of my professional ability in terms of
technical and analytical skills, and helps me in broadening and enhancing my current
skills and knowledge.
.
WORK EXPERIENCE

Previous Organization - DXC Technology ( formerly HPE)

Duration - Nov 2014 –Jan 2019

Role - ITO Service Delivery Consultant (Wintel)
Responsibilities

 Managing Production Wintel Servers across multiple datacenters globally

 Providing OS support for 2003,2008 and 2012 to more than 5000 Servers that
include Both physical (HP/Fujitsu/Dell/IBM) and Virtual Server.
 Supporting HP Proliant and Blade Server
 Working on incident and Change task like upgrading HP Proliant support pack
and Symantec Endpoint Protection, NIC, BIOS, HP ILO drivers and OS
upgrades, Service Pack installations and OS feature enhancements
 troubleshooting issues related to Installing and troubleshooting tools like
OVO,OVPA for monitoring, CPU and diskspace issues
 Installing and troubleshooting tools like OVO,OVPA for monitoring
 Worked on Remote tools like RDP/HP ILO for efficient server management
 Managing VMware guest servers through VMware vSphere Client and taking
snapshots of servers, upgrading VM tools, HW version, vmnics and disk
expansion
 Handling Service requests like printer installation, DNS entry, DHCP scope
creation and extension.Monitoring the server performance by enabling the
counters and analyzing the same through perfmon tools
 Managing & Administering Microsoft Windows failover Cluster and controlled
reboot of all cluster nodes after patch installation
  Creating , modifying and deleting user objects in AD and working on shared folder
permission requests
 Involved in scheduling of patches depending on the OS and installion of software’s
and executing scripts using HP Server Automation Tool
 Validating the Server Build before releasing to production environment
 Handling end to end co-ordination with Vendors for Hardware replacements
 Working on ticketing tools like HP Service Manager 9
 Working on Service request, Change and problem Management.

Previous Organization -Replicon Software India Pvt. Ltd.

Duration - Dec 2013 –Oct 2014
Role - Senior SaaS Operations Engineer
Responsibilities

 Proactively Monitoring and identifying issues with SaaS Infrastructure and

Maintaining SaaSInfrastructure availability and performance with maximum
uptime
 Handle Level1 Escalations, and adhere to escalation matrix
 Manage, maintain and support Customer hosted instances.
 Use SQL Server/IIS to setup and deploy WR demo/Production instances.
 Troubleshoot Web Application, website issues & IIS
 Maintenance of Application health and Troubleshooting System logs errors on
Windows servers
 Taking backup and import CSV data to SaaS Instance
 Deploy new Product releases to Data center
 Follow up with escalation Teams for any escalated issues.

Previous Organization - Kaseya Software India Pvt. Ltd.

Duration - Feb 2009 –Dec 2013

Role - Senior Engineer
Responsibilities
 Remotely Trouble shooting Windows Servers/ Workstations issues
 Troubleshooting Exchange server 2003, 2007, issues
 Managing Windows 2003/2008 servers, windows XP Professional & windows 7
 Optimizing Server Performance Using Kaseya Automated Tools
  Troubleshooting active directory and DNS issues
 Managing and remediating the Error & Warning Event Ids on the Servers.
 Handling L2 Ticket issues withinthe SLA
 Escalating the issues to customer via E-mail & voice mail
 Patch deployments on servers and workstations for Microsoft operating systems
and applicationsas per customer requirements
 Troubleshooting antivirusissues with AVG
 Troubleshooting backup issues using Acronis, Appassure, Shadowprotect and
Symantec Backup tools
 Troubleshooting Hardware issues on Dell and HP servers.
 Worked on tools like DRAC/HP ILO for efficient server management
 Gathering New Knowledge Base (Event ID’s) suggestions & Sharing with the
Team.
 Mentoring junior Engineers in the shift

PreviousOrganization - Design2 Technologies India Pvt. Ltd

Duration - April 2004 – Jan 2009
Role - Support Engineer
Responsibilities
 Installation, Configuration and Troubleshooting Workstations and Servers
 Troubleshooting Windows XP and 2000 Servers
 Coordinating with vendors for Hardware Support. Diagnose hardware and
software problem and replace defective components
 Installing and configuring Desktop printers.Troubleshootingissues related to
hardware/software and LAN, Patch Management.
 Ensuring all the desktops gets updated with latest security patches.
 Installing, configuring & troubleshooting MS Outlook 2003
 Troubleshooting issues like Disk full, High CPU/Memory usage

TECHNICAL SKILLS

 Installation, Configuration and Troubleshooting with windows 2003, 2008,2012

 Troubleshooting, Installing and upgrading Computer Hardware and peripherals
 Knowledge on Active Directory, DNS, DHCP and Patch Management
 Hands on experience on Kaseya and HPSM ITSM tool
 Hands on experience on VMware Technologies
  Hands on experience on ITIL best practice ensuring 24/7 availability.

EDUCATION

 B.E. (Electrical &Electronics)Government College of Engineering, Tirunelveli

Duration : 1998-2002 (Manonmanium Sundaranar University)

CERTIFICATION and Training:

●MCP (Microsoft Certified Professional) ID - 2945724

Windows Server 2012
 VMware VCP5 ICMCourse training at HP Education Centre.

ACHIEVEMENT

 Received Recognition Awards for Excellent Performance at work in 2011

PERSONAL INFORMATION

Nationality : Indian
Canada Status : Permanent Resident
Marital Status : Married
Language Known : English, Hindi
Address : # 7573 , Middlebrook street , Malton
GTA, Ontario , L4T3S1
Canada

(Abhijit Singh Wangjam)