QUESTIONNAIRE ON CUSTOMER SATISFACTION

1) Which brand of life insurance companies you are aware off?

SBI Bajaj Allianze HDFC
Aviva Reliance Other

2) From where you got information regarding the various insurance

companies?
TV News Paper Magazine
Friends Other

3) Are you aware about the various product offered by the SBI?
Yes No
(If yes then mention_______________________________________________)

4) What kind of insurance policy do you have?

 Life Health Children  Other

5) Why did you select State Bank of India (SBI) as your insurance provider?
Attractive Plans
Recommended by some one.
You are an employee of State Bank of India.
Because of Market ranking.

6) From how long is State Bank of India (SBI) is your insurance provider?
0 year – 2 years
2- 5 yrs
Above 5 yrs.

7) What do you expect in your insurance policy?

 Higher growth of money invested
 Convenience in branch availability
 Less formalities and paperwork
 Transparent transactions
 Easy claim statement
 Efficient Customer Care Department
No hidden Charges.

8) Are your queries related to your insurance plan being solved properly?
 Yes  No

9) Are you satisfied with the administrative fees charged by State Bank of
India (SBI)?
 Fully Satisfied  Satisfied  Neutral
 Dissatisfied  Fully Dissatisfied

10) What do you think about the standard of services provided by State Bank
of India (SBI)?
Fair Good
Very Good Excellent

11) Are you willing to invest in State Bank of India (SBI) in future?
 Definitely Yes  Yes
 Definitely No  No  Can’t say.

12) What according to you is the strongest point of State Bank of India
(SBI)?
Efficient staff
Attractive Plans
Excellent customer service
Easy Branch availability