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DIPLOMA IN NURSING
A. Sender
B. Message
C. Feedback
D. Touch
A. Clarity
B. Simplicity
C. Intonation
D. physical appearance
A. Rhythm
B. Writing
C. Gestures
D. Speaking
07. Environment distraction can impair and distort communication. The kinds of
distortions in the communication process is
A. eye contact
B. simple language
C. hand writing clear
D. noises from environment
11. Which of the following statements accurately describe how various factors
influence communication?
12. As a nurse, you should try to put yourself in their position without involving
the feeling of,
A. Warmth
B. Active listening
C. Genuineness
D. Empathy
14. Sitting and taking the client’s nursing history is an example of an interaction
in the
A. intimate zone
B. personal zone
C. social zone
D. public zone
15. The nurse should knock the door before entering in her room. It’s one of the
following communication factor
A. territorial
B. environment
C. relationships
D. interpersonal attitude
16 During an interview which type of questions will give the most information?
A. Short questions
B. Long questions
C. Open ended questions
D. Close ended questions
20. The nurse asks the client,” What do you fear most about your surgery
tomorrow?”
This is an example of which of the following communication techniques?.
A. Summarizing.
B. Seeking clarification.
C. Presenting reality.
D. Providing general leads.
21. During an interaction with a critically ill patient’s family, the nurse uses the
therapeutic communication technique of silence to
A. convey warmth.
B. communicate with the patient.
C. allows time to organize their thoughts.
D. allows feedback to verify understanding of the message.
22. The best statement should be spoken to the patient by a nurse during the
orientation phase is
23. During his admission interview Mr. Shafei, an older patients, states, “I can’t
hear you very well.” After determining that Mr. Shafei does not have a
hearing aid, the nurse should
24. When taking health history, you should focus on which of the following.
A. Completing the process quickly.
B. Using good communication skills to identify the client’s health
25. When communicating with an well orientated old client which statement
best reflects respectful and caring communication?
26. You observe your client appears to be crying. The most appropriate action
will be
28. Which one of the list activities that really require written communication?
A. When a nurse give health education.
B. Having conversation with the client during lunch time.
C. Nurses do shift report and accompany doctor visit.
D. Reporting the client’s progress or condition in chart.
31. Mr. Faizal is in coma following a motor vehicle accident. Which of the
following statements regarding communication with Mr. Faizal is most
appropriate?
A. Self identify
B. Self concept
C. Self image
D. Self esteem
33. The nurse is planning to care for a client with low self-esteem because of
cancer. The appropriate goal is the client will
35. Noor Ain is confident with her ability to perform and sustain the
recommended behavior in nursing a patient with little or no help from her
friends, which plays a major role in actual performance. The supervisor
appreciates on SELF EFFICACY. What do you understand by his
appreciation?
A. Pre-interaction phase.
B. Orientation phase.
C. Working phase.
D. Termination phase.
37. “I’ll see you again tomorrow at 8.00 am to serve your morning medication.”
In what phase of the nurse’s statement reflect to?
A. Introduction
B. Working phase
C. Termination phase
D. Self-reflection
38. Counseling is
A. a two way communication.
B. a process whereby a qualified person purposefully assist
another person to better handle his/her problems.
C. promotes understanding and helps in establishing a constructive
relationship between the nurse and the client.
D. composed of verbal and non- verbal techniques that the nurse uses
to focus on the client and the client’s problems/needs.
A. i, ii and iii
B. i, ii and iv
C. ii, iii and iv
D. i, iii and iv
SECTION B
(20 Marks)
QUESTION 1
QUESTION 2
QUESTION 3
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