Detail Requirements Spreadsheet Sample

VCCS-ASR-17-124: Online Admissions Application
Vendor Instructions
A response is required for each requirement on the following tabs. Any proposed solution should
ensure that the contractor is able to meet the requirements outlined as appropriate relative to the
proposl submitted. Any requiremnt is expected to be met and maintained for the duration of the
project, contract period and any exercised renewal options. Use the definitions below to select the
appropriate response from the pull-down menuu for the requirements on each of the following tabs.
Failure to respond to any of the questions and/or tabs may result in hte proposal being removed
from consideration and/or being scored significantly lower.
Response to
Requirement Code Definition and Criteria
Yes Y Requirement is able to be met as stated
No N Requirement is not able to be met
Requirement is able to be met with qualification. Response must include an explanation
of the qualifying factor. Response may refer to section / page where information is
Qualified Yes Q provided in the response to RFP.
Requirement does not apply to the solution proposed. Response must include an
Not Applicatble NA explanation of why this determination has been made.
Please complete the following:
Company Name
Contact Name
Phone number
email address
Project Management Methodology
The contractor must employ a formal project management methodology for the execution of the project. The contractor
shall participate as a member of the Project Management Team and develop and present management reports for effective
execution and monitoring of scope, schedule, budget, organizational change, and risk for the project. The contractor shall
record and distribute project management team meeting minutes and meeting materials. The contractor must also develop
summary reports for management of scope, schedule, budget, organization change, and risk for the project steering
committee and record and distribute steering committee meeting minutes and meeting materials. The contractor shall
provide and manage project issues with an automated issue tracking system as part of the Solution. The automated issue
tracking system must have the capability to capture, prioritize, assign, and route issues from initial identification through
closure and to maintain a history of the issues and associated data for the purposes of measuring service level compliance
and issue analysis.
Please respond to each requirement below as indicated on the "Vendor Instructions" Tab.
# Requirement Response
1 Utilizes the project management methodology and
governance structure described for the successful
management of the project.
2 Provides a Project Manager assigned to the project
full time
3 Provides a Project Manager employed by the
contractor. If no, identify employer
4 Provides a Project Manager located on site at the
VCCS.
5 Provides a project team located on site at the
VCCS for a minimum of 75% of their time.
6 Maintains current certification as a Project
Management Professional by the Project
Management Institute. (Project Manager)
7
Leads weekly status meeting (Project Manager)
8
Participates in project related meetings to include,
but not limited to preparation of meeting materials
and conducting presentations. (Project Manager
and team resources)
9
Provides an automated issue management system
10
Provides written status reports. If no, describe
what project management methodology is used.
11 Provides status reports that contain at a minimum:
a) Updated GANTT chart, copy of the
corresponding Project Work Plan files (e.g., MS
Project) electronically
b) Status of currently planned tasks, identifying
tasks not on schedule and a resolution plan to
return to the planned schedule;
c) Issues or problems encountered, proposed
resolutions and actual resolutions;
d) Status of any ongoing issues or problems;
e) A risk analysis of issues or problems;
f) Testing status and test results (where
applicable);
g) Anticipated tasks to be completed in the next
two weeks;
h) Anticipated activities for the next month;
i) Task and Deliverable status, with percentage of
completion and time ahead or behind schedule for
tasks and milestones; Project Management Plan,
and Project schedule, if any;
j) Planned absence of Offeror Project staff and
their expected return date; and l) Notification of
any known staffing changes.
12 Plans and conducts formal project kick-off

meeting (Project Manager)
13 Organizes and maintains specific project
documentation
14
Organizes and provides all files, documents and
project materials produced for use by the project.
15 Provides all personnel essential for successful
management of the project
16 Provides all deliverables essential for successful
management of the project.
17
Provides all processes, tools, and techniques
essential for successful management of the project.
plication
ment methodology for the execution of the project. The contractor

ent Team and develop and present management reports for effective
organizational change, and risk for the project. The contractor shall
ng minutes and meeting materials. The contractor must also develop
budget, organization change, and risk for the project steering
ee meeting minutes and meeting materials. The contractor shall
issue tracking system as part of the Solution. The automated issue
rioritize, assign, and route issues from initial identification through
ociated data for the purposes of measuring service level compliance
ed on the "Vendor Instructions" Tab.
Comment
Project Management Planning Requirements
All activities must be integrated, executed, monitored, controlled, closed, and documented as specified in the Project
Management Plan. The Project Management Plan must be developed and documented by the contractor at the direction of
the VCCS Project Manager. The Project Management Plan shall be a comprehensive project management document that
incorporates all Contractor and VCCS activities and deliverables essential for the successful implementation of the solution.
Since the majority of the work will be performed by the Contractor and the Contractor personnel will be managed by the
Contractor Project Manager, the Contractor will deliver to the VCCS Project Manager the plans, plan updates, and plan
reports in the timeframes specified by the VCCS Project Manager. Where a Project Management Plan component
incorporates both Contractor and VCCS activities and deliverables, the VCCS activities and deliverables will be integrated
with the Contractor activities and deliverables during the Project Management Plan development to construct a single
comprehensive project plan for the Project.
# Requirement Response Comment

Utilizes the project management planning
1 activities and resources described for successful
management of the Project.
Develops and maintains the Project Management
2 Plan.
Provides a project plan that contains at least the
following 9 components: a) Project Performance
Plan; b) Project Scope Management Plan
(inclusive of a Work Breakdown Structure and
Project Change Management); c) Project Schedule
Management Plan; d) Resource Management Plan;
3 e) Project Budget; f) Project Risk Management
Plan; g) Communications Plan; h) Change
Management Plan; and i) Quality Management
Plan.
Provides a process for review and approval of all

4 Project Management Plan components by the
VCCS Project Manager.
Provides a process for the creation of , review of,
5 and sign-off of all deliverables by the VCCS
Project Manager.
Provides ongoing project management processes
that ensure the Project Management Plan is
6 developed, executed, monitored, reported, and
maintained, and project-related risk is mitigated.
Provides a detailed description of the specific

7 approach to issue resolution management for the
Project.
Provides processes to integrate the work processes,
products, and resources defined in all component
8 plans of the Project Management Plan for the
Project.
Utilizes VCCS Project Management Templates for
development of the Project Management Plan
9 components and to support the project
management processes proposed for the Project.
Provides all personnel essential for successful

10 development, maintenance, and execution of the
Project Management Plan for the Project.
Provides all deliverables essential for successful
development, maintenance, and execution of the
11 Project Management Plan for the Project.

essential for successful development, maintenance,
12 and execution of the Project Management Plan for
the Project.
Project Performance Requirements
The Project Performance Plan shall define how the success of the Project is to be measured. The Project Performance Plan
identifies business objectives, project objectives, the related performance goals and measurements for each objective, and a
process for measuring and reporting on performance. Project performance measures are to be defined based on specific
project deliverables and the acceptance criteria for those deliverables as defined in the Project Scope Management Plan.

1 Utilizes the approach described for the
development, maintenance, and reporting of the
Project Performance Plan.
2 Develops and maintains the Project Performance
Plan.
3 Applies ongoing project management techniques
to ensure that performance goals and measures are
defined, baselines established, and measurements
taken and recorded throughout the duration of the
Project as prescribed in the Project Performance
Plan.
4 Maps project deliverables and acceptance criteria

to the project goals and objectives defined in the
Project Performance Plan.
5 Provides weekly reporting of all project
performance goals, objectives, and measures
defined in the Project Performance Plan.
6 Provides all personnel essential for successful
Project Performance Plan for the Project.
7 Provides all deliverables essential for successful
Project Performance Plan for the Project.
8 Provides all the processes, tools, and techniques

essential for successful development, maintenance,
and execution of the Project Performance Plan for
the Project.
Project Scope Management Requirements
The Project Scope Management Plan shall define and control all work that is included in the Project. The Project Scope
Management Plan shall document how project scope will be defined, verified, controlled. The Project Scope Management
Plan shall define all of the processes and templates necessary to control changes to project scope and formally accept all
completed project deliverables.

Utilizes the approach described for the
1 development, maintenance, and reporting of the
Project Scope Management Plan.
Develops and maintains the Project Scope
2 Management Plan in accordance with any then
current edition of PMBOK.
3 Develops a detailed project scope statement.
Establishes a scope baseline for the Project after
4 development of the detailed project scope
statement.
Provides a process for development of the detailed
project scope statement which incorporates
5 participation of the Project Team (including VCCS
and Contractor resources).
Provides a definition of formal acceptance criteria
to be approved by the VCCS Project Manager for
6 all completed deliverables for the Project.
Provides a process to define formal acceptance

criteria for all completed project deliverables
7 which incorporates participation of the Project
Team (including VCCS and Contractor resources).
Provides processes and templates to be used for

the Project to control changes to project scope
8 (deliverables) and incorporate various approval
levels specified by VCCS.
Provides personnel to document and manage
changes to scope for the project using the
9 processes defined by the Project Scope
Management Plan.
Provides processes and templates to formally
10 accept completed project deliverables for the
project.
Provides personnel to document and manage
formal deliverable acceptance documents for the
11 project using the processes defined by the Project
Scope Management Plan.
12 Project Scope Management Plan and successful
project scope management.
13 project scope management.
14 essential for successful project scope management.
Project Schedule Management Requirements
The Project Schedule Management Plan shall establish the format and criteria for developing and controlling the project
schedule for the Project. Development of the project schedule includes defining required activities and analyzing activity
sequences, durations, resource requirements, and schedule constraints to create the project schedule. Schedule control shall
be accomplished through the establishment of baselines and measurement of variances against the baseline.

Project Schedule Management Plan.
Develops and maintains the Project Schedule
Management Plan throughout the duration of the
2 Project in accordance with the most recent edition
of PMBOK.
Develops a detailed project schedule for the
Project with defined tasks, milestones, task
3 dependencies, resource requirements, task
durations and the project critical path.
4 Establishes a schedule baseline for the Project.
Provides a process to develop a detailed project
schedule that incorporates participation of the
5 Project Team (including VCCS and Offeror
resources).
Provides a documented formal process for
6 monitoring and control of the project schedule for
the Project.
Provides personnel to update, document and report
changes to the project schedule using the processes
7 defined by the Project Schedule Management Plan
for successful schedule management of the Project.

8 project schedule management for the Project.

9 essential for successful project schedule
management for the Project.
Project Resource Management Requirements
The Project Resource Management Plan defines the human resources and non-labor resources needed to successfully
complete the Project and the processes for managing these resources.

Project Resource Management Plan.
Develops and maintains the Project Resource
2 Management Plan.
Improves project team member competencies and
3 interactions to enhance project performance.
Tracks team member performance, resolving

issues with team members, and coordinating
4 staffing changes to enhance performance on the
Project.
Obtains approval by the VCCS Project Manager of
5 any changes of the project team members supplied
by the Contractor
changes to the Project Resource Management Plan
6 for successful resource utilization and management
on the Project.
7 project resource management on the Project.

8 essential for successful project resource
management on the Project.
Project Budget Management Requirements
The Project Budget shall define the funding required to complete the defined project activities within a specified time
period. The Project Budget development is highly dependent on the estimated task durations, assigned resources, project
risk, and quality management. The Project Budget allows actual costs to be compared and measured against the baseline
project budget.

Develops and maintains a detailed budget for the
1 Project that identifies project risks and
incorporates risk reserves.
Establishes a budget baseline for the Project and
2 periodic measurement against the baseline.
actual versus budgeted expenditures using the
3 processes defined for project budget management
for the Project.
4 project budget management on the Project.

5 essential for successful project budget
Project Risk Management Requirements
The Project Risk Management Plan will define how the project team responds to and manages risk to the project scope,
schedule, and budget throughout the execution of the Project.

Project Risk Management Plan.
Develops and maintains the Project Risk
2 Management Plan.
Develops processes and provisions of staff to
3 conduct bi-weekly risk identification and risk
review sessions.
Develops processes and provides staff to perform
4 qualitative and quantitative risk analysis and risk
response planning.
Develops processes and provides staff to
effectively integrate risk management on the
5 Project with scope, schedule, and budget
management.
Provides the personnel to develop and maintain the
6 Project Risk Management Plan for the Project.

7 project risk management on the Project.

8 essential for successful project risk management
for the Project.
Project Communications Management Requirements
The Project Communications Plan shall define the appropriate and timely generation, collection, distribution, storage,
retrieval, and disposition of project information to meet project stakeholder needs though the duration of the Project.

Project Communications Plan.
Develops and maintains the Project
2 Communications Plan.
Obtains VCCS approval for the Project
3 Communications Plan.
Develops processes and provides staff to develop
and communicate project information to
4 stakeholders as defined in the approved Project
Communications Plan.
Develops processes and provides staff to capture
and report minutes of the Project Steering
5 Committee, Project Management Team, and
Project Team (or workgroup) meetings.
Develops processes and provides staff to provide

6 project status and risk reports to the VCCS Project
Manager.
Develops and maintains a Project Web site and its
7 content for timely communication of project
information to stakeholders.
Develops publication-ready project
communication material for the project for
8 communication of project information to
stakeholders.
Develops and maintains an approved
9 communications schedule.
Provides the personnel essential for successful
10 communications management for the Project.
11 communications management on the Project.

12 essential for successful communications
Project Quality Management Requirements
The Project Quality Management Plan will define the relevant quality standards for project deliverables and specify how to
satisfy those standards using both quality assurance and quality control processes.

Project Quality Management Plan.
Develops and maintains the Project Quality
2 Management Plan.
Develops processes and provides trained quality
management staff to execute the processes defined
3 in the Quality Management Plan.
Develops processes and provides staff to capture

and report quality management status and issues
4 for the Project on a frequency approved by the
VCCS Project Manager.
5 quality management for the Project.
6 quality management of the Project.
7 essential for successful quality management for the
Project.
Fit/Gap Analysis Requirements
Fit/Gap analysis must be conducted by the Contractor as part of the implementation of the solution. The Fit/Gap Analysis
will establish a baseline for project scope as part of the development of the detailed project plan. In consultation with the
VCCS project Manager, an initial assessment will be made regarding how each requirement is to be met. The options for
meeting a specific requirement are: “out of the box” (FIT), via software configuration (FIT), via business process change
(GAP), via bolt-on software modification (GAP), or via core software modification (GAP). As part of the Fit/Gap analysis,
the resources and level of remediation effort to close the gaps through software modification or a business process change
will be determined. VCCS desires to minimize, to the greatest extent possible, software modification to any COTS software
products implemented as part of the solution and anticipates leveraging software configuration to meet business
requirements. Results of the Fit/Gap Analysis will be documented using the Application Requirements Traceability Matrix
to be provided by the Offeror as part of the Solution.

Utilizes the Fit/Gap Analysis approach, processes,
1 and resources described on the Project.
Utilizes an Application Requirements Traceability

2 Matrix as part of the Fit/Gap Analysis.
Provides a strategy for defining, documenting, and

3 tracking the progress of Fit/Gap metrics for the
Project.
Provides the necessary resources, including
4 functional expertise for each of the functional and
technical areas, for the Fit/Gap Analysis.
Identifies, analyzes, and documents requirement
5 gaps by requirement as part of the Fit/Gap
Analysis.
Provides documented recommendations for
meeting functional requirements that the proposed
software could not meet “out of the box” or
through software configuration. (This may include
the identification and recommendation of bolt-on
6 software applications, business process redesign,
and/or customization to meet each requirement.)
Documents the relevant procedures and impacts

7 associated with each business process change.

8 Fit/Gap Analysis on the Project.
9 Fit/Gap Analysis on the Project.
10 essential for successful Fit/Gap Analysis on the
Project.
System Development Methodology Requirements
A Systems Development Life Cycle methodology refers to a set of policies, practices and procedures which is used for
developing systems throughout their life cycle. A systems development methodology guides the sequence of working tasks,
defines task prerequisites and results, and establishes key checkpoints (decision points) in the project. Additionally it:
1. Ensures the proper level of involvement from stakeholders, including: prospective users, management, auditors, computer
operations, systems support, database administration, telecommunications, and technical services;
2. Facilitates identification of all work requirements and associated work efforts;
3. Prescribes the format and content of deliverables;
4. Supports the development of comprehensive and reliable project plans and schedules;
5. Guides the completion of deliverables in a logical and structured order;
6. Provides quality control through formal reviews of project deliverables

Utilizes the System Development Methodology,
1 processes, and resources described
Provides all processes, tools, and techniques for all

project activities necessary to support the system
2 development methodology proposed
Provides adequate staff trained on the processes,

tools, and techniques utilized by the system
3 development methodology proposed
Utilizes a system development methodology that is

4 defined, documented, repeatable, and consistent.
Provides a Project Manager who has successfully

5 implemented a similar project for software
development and integration.
Provides at least 3 project team members who
have worked on a successfully implemented
6 project for software development and integration.
Utilizes the Project Management Templates to

7 support the specific system development
methodology proposed
Provides staff to support the development and
maintenance of the documentation required by the
8 system development methodology proposed
Business Process Re-engineering Requirements
VCCS desires to minimize, to the greatest extent possible, software modification to any COTS software products
implemented as part of the solution. As much as possible, VCCS expects to leverage software configuration in order to
meet business process requirements. In those cases where the Solution capabilities are not inherent or available through
configuration, VCCS would consider Business Process Re-engineering that adheres to industry supported standards and
provides a beneficial alternative to costly software development and ongoing support of software modifications. This may
involve changes to existing VCCS business processes. The Project should also identify opportunities to automate processes
using enhanced technology provided by the Solution to improve efficiency and effectiveness of VCCS processes. Each
proposed business process change must be validated to ensure that it provides the long-term goal of efficiency and does not
have a negative impact on VCCS business operations.

Utilizes the Business Process Re-engineering
1 (BPR) approach, processes, and resources
described on the Project.
Utilizes a BPR methodology incorporating process
2 modeling and mapping.
Develops and maintains a plan to guide VCCS’s
3 BPR efforts for the Project?
Provides a list and description of “best practices”
appropriate for business process re-engineering in
4 a higher education institution comparable to the
size and activities of VCCS.
Provides documented recommendations for the
implementation of “best practices” appropriate for
5 business process re-engineering for a higher
education institution comparable to the size and
activities of VCCS.
Utilizes an evaluation process to substantiate
6 appropriate BPR opportunities for VCCS.
Identifies and documents recommendations for
7 business process changes to VCCS where possible
in lieu of software modifications.
Provides analysis and documentation of the key
attributes (including, but not limited to, cost,
8 benefit, workforce impact, maintainability,
implementation period) of recommended
appropriate business process changes.
Develops a plan for implementing the approved
process changes including the identification of
9 resources required to implement the approved
business process changes.
Provides a process, technical environment, and
resources for analyzing and validating potential
10 process configurations in order to assess their
impact prior to implementing them.
Facilitates process modeling meetings with VCCS
project workgroups to determine, document and
11 confirm new or changed processes warranted by
the Solution.
Documents the relevant procedures associated with
12 each recommended business process change.

13 business process re-engineering.
14 business process re-engineering.
15 essential for successful business process
reengineering
Organizational Change Management Requirements
The objectives of Organizational Change Management are to:
• Minimize the impact of introducing best practice business processes.
• Build user adoption and ownership of the new processes and technology
• Institutionalize the change at all levels.
• Gain maximum benefits through full adoption of business changes
• Provide education and training to enable employees to excel at their jobs
• Facilitate the delivery of clear, consistent information to all project stakeholders.
Organizational change management will be an integral part of the project and will include not only the system and technical
changes, but also the factors that are known to be the greatest contributors to overall organizational change management
success:
• Active and visible executive sponsorship
• Frequent and open communications
• Structured change management approach
• Dedicated resources and funding for change management
• Engagement and participation of stakeholders

Utilizes the Organizational Change Management
1 approach, processes, and resources described.
Develops and maintains an approved

Organizational Change Management Plan based on
2 the approach the Offeror described above.
Develops and maintains an Organizational Change

Management Plan including a full description and
3 recommendations for VCCS implementation of
organizational transitions and workforce
transitions.
Provides guidance for identifying and selecting
4 VCCS individuals to be effective agents for
change
Provides all processes, tools, and techniques the
5 selected change agents will require to successfully
guide the change effort.
Conducts change readiness assessments at multiple
points throughout the Project for all levels of the
6 organization including system users, middle
management, and executive management.
Provides a change readiness assessment report
with a summary, detailed findings, and
7 recommendations to appropriately prepare VCCS
for implementation and on-going use of the
solution.
Monitors and reports to VCCS the effectiveness of
implemented recommendations from the change
8 readiness assessments.

9 organizational change management.
Provides all deliverables essential to deliver
10 successful organizational change management.
11 essential to deliver successful organizational
change management.
Training Requirements
Offeror shall provide initial and ongoing educational and training services for the development, implementation, and use of
the new processes and software. In addition to user training on the software application, the offeror should identify training
requirements for technical and professional staff, managers, and end users. Offerors are encouraged to propose all
education options available to VCCS that assist VCCS in maximizing its use of the proposed technical solution.

Utilizes the Training Program approach, processes,
1 and resources described.
Trains VCCS’s Project Team on the proposed
2 System Development Methodology.
Trains VCCS’s Project Team on the proposed
3 Business Process Re-engineering Methodology.
Trains VCCS’s Project Team on the use of all

4 software and tools included in the Solution.
Provides instructor-led application administrator
and end user training to the VCCS Project Team
5 on-site (at VCCS locations).
Provides all resources needed to deliver local

6 training (at VCCS locations) for all instructor-led
educational activities.
Conducts and documents a comprehensive training
needs assessment to analyze the capabilities and
7 requirements for the targeted audiences for training
of all users and administrators.
Provides a curriculum design document

8 summarizing the results and recommendations of
the training needs assessment
Provides a comprehensive training program based
9 on a training needs assessment and a curriculum
design document.
Provides all resources needed to deliver local
training (at VCCS locations) for all instructor-led
10 educational activities for the Project as defined in a
comprehensive training program.
Provides training of individuals who can be
11 effective change agents for the project as defined
in a comprehensive training program.
Provides the training in multiple formats such as
12 instructor-led, web-based training, and computer-
based training.
Provides computer-based training compliant with
13 SCORM (Shareable Content Object Reference
Model).
Delivers the training sufficiently in advance of
14 system operation for the various modules of the
solution.
15 Provides a proposed training schedule.
Develops and delivers completed courseware for
16 all training.
Develops and delivers courseware that is
17 specifically designed and developed for this
implementation.
Develops complete, fully tested, and error-free
learning materials for each course within each
18 curriculum area as defined in the curriculum
design document.
Provides all courseware and materials for
instructor-led training including a facilitator guide,
course visuals, participant guide, hard copy of
19 learner exercises, and all related job aids and other
support materials slides, manuals, etc.
Provides courseware and materials for technology-

based training including printouts of all
20 instructional screens, practice screens and related
performance support for each technology-based
course produced.
Provides courseware content revisions and updates
21 to stay current with solution software updates
throughout the project.
Provides courseware content revisions and updates
22 based on feedback provided during training.
Provides authorization for VCCS to use, display,

transmit, modify, and create derivative works of all
23 VCCS-specific training courseware developed for
the project, regardless of media.
Provides hardcopy user manuals that describe the
features and functionality of the proposed solution
24 including system workflows as implemented.
Provides online user manuals that describe the

25 features and functionality of the solution including
system workflows as implemented
Provides training and mentoring of VCCS support
26 staff on the Solution and required systems
operations activities.
Provides hardcopy and on-line user manuals that
27 describe the procedures for creating ad hoc reports
as implemented by the Solution.
Provides user job aids, quick tip guides or other
28 productivity tools as implemented by the Solution.
Provides updated system documentation and user
28 manuals for the duration of support.
Provides ongoing training opportunities
throughout the life of the project to accommodate
30 new staff being added to the project
Develops written procedures on the following

topics for hosting personnel who maintain and
operate the proposed solution and training the
support personnel on these topics: a) Backup and
recovery; b) Disaster recovery; c) Troubleshooting
and problem resolution; d) Batch processing; e)
Sizing and tuning; f) Upgrades and patches (must
address procedures for reapplying all
customizations or modifications to all components
31 of the solution); g) Archiving and recalling data; h)
Monitoring tools for all levels and tiers; i)
Alarming tools; j) Database administration; k)
Migration of components; l) User access (e.g.
Password management, if applicable); m) Software
security; n) Help Desk services; o) Other, please
describe.
Develops and maintains a training database that is

refreshed at the beginning of every training session
32 to provide a consistent set of data for every trainee.
Provides all personnel required to deliver a

33 successful training program.
Provides all deliverables essential to delivering a
34 successful training program.
35 essential to deliver a successful training program .
Application and Database Hosting Requirements
If the proposed solution is a hosted solution, including but not limited to applications, servers, disk storage,
telecommunications services, operations, and processing requirements shall include maintenance and upgrades for operating
systems, relational database management systems, and application fixes and upgrades to the software.

Provides a solution whereby the VCCS can
1 contract with a single party for all goods and
services related to this RFP.
Provides all data center locations in the United
States, including the primary data center, disaster
2 recovery data center, and any other data center that
might host the VCCS’s applications or databases.
Provides a solution that realizes a response time of

not more than 3 seconds for 90% of the standard
transactions, measured from the point at which a
3 transaction passes from its internal network into
the contractor's system, until the system reply
passes from the contractor's network back into
VCCS’s internal network.
Ensures a minimum of 99% availability of the

system, less scheduled down time - wherein
unplanned downtime is less than 2.4 hours per
4 month. The availability calculation should
include all causes of system downtime, including
network failure, hardware failure, etc.
5 Provides system availability on a 24 x 7 basis.

Provides a fail-over of the production system to its
6 backup system within 30 minutes.
Provides a fail-over of the development and
7 quality assurance systems to their backup systems
within 1 hour.
Tests the fail-over plan and procedures with VCCS
8 representatives on site during a scheduled outage.
Provides notification to VCCS of scheduled

9 downtime events not less than 15 calendar days
before the event.
Provides a Continuity of Operations plan that
addresses: a) Traditional disaster recovery
contingencies, including fire, flood, earthquake,
power disruption, etc.; and b) Cessation of
Business by the Contractor so that the VCCS can
10 continue operations in the event that the contractor
declares bankruptcy, ceases operations or is
otherwise unable to meets its obligations under
this contract.
Provides (not later than 90 days after contract

award) an exit strategy that would allow the VCCS
to transition its landscape and associated databases
out of the contractor's facilities. This plan would
be implemented in the event that the contract is
11 terminated for any reason. The contractor shall
review/update annually at the time of contract
renewal, or upon request.
Provides authorization for the VCCS to review,

audit and approve the disaster recovery plan, and
12 to schedule site visits for auditing purposes.
Provides a minimum of weekly full-landscape

back ups, with incremental daily backups - with
13 backup media stored off-site in an appropriately
secured and environmentally controlled facility.
Provides a single account manager who will be the

central point of contact for all communications,
planning, billing, monthly reporting, escalations
14 and related aspects of the relationship between
VCCS and the Offeror.
Provides Help Desk support available during

prime operating hours (7:00 A.M. to 8:00 P.M.) to
assist the VCCS in resolving system problems
15 associated with those services that the contractor
provides by responding to VCCS problem
reports/information requests within one hour.
Provides an escalation procedure that will bring a

problem to the attention of contractor and VCCS
management, and bring additional resources to
16 bear on a problem that cannot be resolved at lower
levels of the customer support infrastructure.
Provides a monthly report of customer support

17 metrics to the VCCS Project Manager.
Provides a quarterly, face-to-face meeting between
the Offeror and the VCCS Project Manager to
18 review customer support performance and future
initiatives.
Provides a secure perimeter and operating
environment that includes a security plan for
19 firewall intrusion detection, vulnerability
assessments, penetration analysis, and incident
management.
Provides a physically secure Data Center – with
adequate security measures in place, including
20 barriers, alarm systems, access control systems,
policies and procedures.
Provides a VCCS hosting environment that will be
21 physically and operationally secure from other
customer’s environments.
Provides information regarding the fire detection
and suppression systems in operation at their
facilities, including information on the Fire
22 Departments that would respond in the event of a
fire and their estimated response times.
Provides information regarding the primary and

backup power utilities serving each data center,
including monitoring of the electric power sources;
provide information regarding the primary and
backup telecommunications utilities that will
23 service the contract, and provide information
regarding the primary and backup air conditioning
systems supporting each data center and
monitoring of air conditioning systems.
Ensures VCCS’s systems will be protected from

24 hacking and virus attacks.
Provides data security to prevent the unauthorized
transfer or transmission of VCCS data to
25 unauthorized third parties, and that measures be
taken to prevent access through discarded
electronic or paper media.
Provides documentation as evidence of all security
certifications and independent security
assessments of the data center(s) in which VCCS
systems will be housed, including backup and
26 continuity of operations sites - and the contractor
maintaining and/or enhancing these security
certifications over the term of the contract.
Monitors the hosting environment on a 24x7x365

27 basis.
Provides software to monitor all servers hosting
28 VCCS systems.
Monitors and tunes the operating system to ensure
performance levels that support the VCCS’s SLA
29 and system performance expectations.
Provides performance utilization and availability
30 reporting for the hosted environment.
Provides operating system software maintenance,

31 including application of upgrades and patches.
Installs, maintains, and upgrades the database

32 software.
Provides regular database tuning, monitoring and
33 reporting for all database activity to ensure
performance consistent with the SLA.
Supplies and installs the hardware platforms
34 required to meet VCCS’s performance and
operational needs.
Supplies the additional hardware as predicted for
35 growth to meet any revisions to capacity plan,
including maintenance.
Provides capacity analysis and the evaluating,
reporting and analyzing the VCCS’s needs for
36 future hardware, bandwidth and other system
resource requirements.
Provides a three-system landscape; a Development
37 system; a Quality Assurance system and a
Production System.
Provides System Management services, including,
38 but not limited to version control, batch jobs, and
application optimization.
Provides basic support, including, but not limited
to: a) Background processing monitoring; b)
Support Packages and Conflict Resolution
Transports; c) error log monitoring; d) Updates; e)
39 kernel patches maintenance; f) Performance
Monitoring; g) client copies for QA; h) tuning as
required; i) Interface Process Monitoring, j) Printer
setup.
Provides a configuration inventory on the VCCS’s

entire hosted environment, followed by
40 documentation of all approved changes to the
configuration.
Provides a change management process including,
but not limited to: a) VCCS-initiated Request for
Change processing; b) Vendor-initiated Request
41 for Change processing; c) Change scheduling and
coordination; d) Impact assessment; e) Change
approval; f) Change review/sign-off.
Plans, schedules, tests, implements, and

42 documents changes (patches, updates, upgrades,
add-ons, etc.) to operating system.
43 documents change changes (patches, updates,
upgrades, add-ons, etc.) to the RDBMS.
44 documents changes (patches, updates, upgrades,
add-ons, etc.) to the application.
Submits periodic reports on the performance and
45 operation of the hosted environment.
Documents all change records that were entered
46 into the change management system on a monthly
basis.
Commits to a service level agreement (SLA) that
will document performance expectations and
47 obligations between the contractor and VCCS.
Participates in the planning and execution of the

48 implementation and deployment of the solution.
Provides all deliverables essential for the provision

of a completely hosted solution, including but not
49 limited to applications, servers, disk storage,
telecommunications services, operations, and
processing.
Meets SSAE 16, SOC 2, and SOC 3 standards,
thereby demonstrating that the Offeror has
50 adequate controls and safeguards for hosting and
processing data.
Application Administration Requirements
Application and Database Administration will be performed by the contractor throughout the life of the Project and beyond.
The Application Administrator(s) will be responsible for installation and maintenance of the application software, web
services, and all middleware required to effectively deploy on all environments specified in the Offeror’s response to this
RFP’s Application Architecture Requirements

Utilizes the application administration approach,
1 processes, and resources described for the Project.
Installs, configures, and verifies proper installation

of the application for all environments specified in
2 the application architecture requirements.
Provides independent certification of the

application installation for all environments
3 specified in the application architecture
requirements.
Provides application administration maintenance
and support for all environments specified in the
4 application architecture requirements.
Provides hosting and administration of a sandbox

environment for the fit/gap and general design and
5 preliminary configuration for the Project.
Provides less than 12 hours per month of planned

6 outages during non-operational hours.
Coordinates testing of the disaster recovery

7 process for all environments after installation and
prior to go-live.
Documents all application administration
processes and scripts prior to Go-Live and updates
8 the documentation with any approved changes
prior to transition to VCCS personnel.
Provides all deliverables essential for a successful
installation of all the proposed solution
9 components in all environments on the project.
Provides all deliverables essential to effectively

10 administer all environments throughout the life of
the project and beyond.
essential for installing, certifying, and
11 administering all environments throughout the life
of the project and beyond.
Provides the personnel essential to effectively
install, certify, and administer all environments for
12 the throughout the life of the project and beyond.
Configuration Management Requirements
The installation and modification of all components (for non-production and production environments) will be controlled by
a Configuration Management Plan which will be developed by the contractor and approved by the VCCS Project Manager.
The Configuration Management Plan will identify the configuration items and define processes for configuration control,
status accounting, audit, and review of the application work products to be delivered to VCCS, including designated internal
work products, acquired products, tools, and other items used to create all environments and components of the system. In
addition to the activities defined by the Configuration Management Plan, the configuration manager will be responsible for
the migration of code changes to the defined environments using the configuration management processes established for
the project. The contractor will provide a configuration manager and automated tools for use by the configuration manager
and project team to support work configuration control of defined configuration items. At a minimum, the tool should have
the capability to check-in and check-out objects and documents, workflow to support and document approvals and
migration, and object and document versioning.

Provides a configuration manager responsible for
the identification, control, status accounting, audit,
and review of the application work products to be
1 delivered to VCCS, including designated internal
work products, acquired products, tools, and other
items used to create the solution.
Provides a configuration manager to migrate code

changes to the defined environments using the
2 configuration management processes established
for the project.
Provides the staffing resources essential for
effectively managing the configuration of all
3 environments throughout the life of the project and
beyond.
Provides all deliverables essential to effectively
manage the configuration of all environments for
4 the throughout the life of the project and beyond.

essential to effectively manage the configuration of
5 all environments for the throughout the life of the
project and beyond.
Design, Configuration, and Development Requirements
The Requirements Traceability Matrix (which will be refined as part of the Fit/Gap Analysis) and the approved re-
engineered business processes will serve as the foundation for the design of the solution. VCCS desires to minimize, to the
greatest extent possible, software modifications to any COTS components included as part of the solution and expects to
leverage COTS software configuration in order to meet the business requirements. In those cases where the solution
capabilities are not inherent or available through configuration or business process re-engineering, modification of the
COTS solution or custom development of selected functionality will be evaluated and formally approved through the
project scope management processes. All design, configuration, and development work will be performed and documented
using documentation and coding standards established for the project.
Utilizes the application and database design

1 methodology, processes, and resources described
Utilizes the application configuration

2 methodology, processes, and resources described
Utilizes the programming methodology, processes,

and resources described - including programming
standards for: a) Internal software customization;
3 b) Bolt-on applications; c) Interfaces; d) Custom
reports; and e) Database development.

4 application and database design
5 successful application and database design
6 essential for successful application and database
design
7 application configuration
8 successful application configuration
9 essential for successful application configuration

10 application development
11 successful application development
12 essential for successful application development
Interface Development Requirements
It is VCCS’s intent to have the contractor assume primary responsibility for development of the necessary interfaces. VCCS
will provide functional experts to participate in contractor-facilitated work sessions and interviews for the purpose of
defining integration specifications and for validation of the integrated data. All interface design, development, systems
testing, and reporting will be the responsibility of the contractor

Utilizes the interface development approach,
Utilizes the interface development methodology
and details VCCS’s role, responsibilities and
2 requirements for interface development.
Assumes the primary responsibility for interface

3 development and implementation.
Assumes the primary responsibility for
troubleshooting and fixing interface problems by
4 working directly with the 3rd part involved in the
interface.
Provides a strategy for interface development and
implementation that utilizes web-enabled data
5 exchange, standard file sharing, or other data
transfer components.
Provides well-defined application program
6 interfaces (APIs) that enable application
functionality to be accessed programmatically.
Develops and implements all inbound and
7 outbound interfaces.
Identifies and validates interface interval
8 requirements.
Provides all necessary services for the overall
interface effort, to include: a) Needs assessment; b)
Interface design; c) Interface development; d)
9 Testing; and e) Development of procedures that
support interface operations.

10 successful interface development and
implementation.
11 essential for successful interface development and
implementation.
12 interface development and implementation.
Data Conversion Requirements
The data conversion requirements are influenced by the data requirements of the proposed solution. It is the desire of
VCCS for the data conversion activities to begin as early as possible in the project schedule so converted data can be
available for system and load/stress testing. It is VCCS’s intent to have the contracto assume primary responsibility for data
conversion. VCCS will provide functional experts to participate in contractor-facilitated work sessions and interviews for
the purpose of defining data conversion specifications and for validation of the converted data. All data conversion design,
development, testing, loading, and conversion reporting will be the responsibility of the contractor

Utilizes the data conversion approach, processes,
1 and resources described for the Project.
2 Provides a data conversion plan.

Performs all conversion activities, including: a)
Analyzing the different types of data to develop
the best approach for each system; b) Defining the
new data structures; c) Performing the data
conversion and providing data conversion reports
3 to VCCS for review and validation; d) Loading the
converted data; e) Analyzing any conversion
failures; f) Resolving conversion data
discrepancies.
Assumes the primary responsibility for data

4 cleansing.
5 Develops all data conversion scripts.
Converts all data required for successful operation
6 of the proposed solution.
Provides VCCS a listing of all errors encountered
7 during the final data conversion run and a report of
the data conversion results.
Provides the initial data loads of historical data
8 from the legacy and existing systems for use in
systems and load testing.
9 successful data conversion
10 essential for successful data conversion
11 data conversion
Report Requirements
For estimating purposes, assume that VCCS will require custom developed reports of varying complexity. Many of the
custom-developed reports require the capability for the user to specify multiple run time parameters. Any report with this
capability is considered a single report for the purpose of this contract.

Utilizes the report development approach, tools,
2 successful report development and implementation

3 essential for successful report development and
implementation
4 report development and implementation
Security Requirements
The security architecture and solution for the must be documented in a Security Plan to be developed by the contractor and
approved by VCCS. The contractor shall be responsible for the design, configuration, and loading of user security roles and
users security assignments.

Utilizes the security approach, tools, processes,
1 and resources described
Develops and maintains a security plan for the
2 Proposed Solution.
3 Provides a security architecture with diagrams.
Provides a security plan for physical security for
4 any fully hosted environments.
Provides a security plan describing recommended
5 management controls of internal and external user
accounts and security.
Provides a security plan including the
implementation of security infrastructure and tools
for protection of programs and data from
6 intentional unauthorized access attempts as well as
security breaches due to accidental causes.
Provides a security plan including a description

and diagram of recommended physical and
7 network security for externally hosted solutions.
Provides a security plan describing how the

proposed software security features will be
8 integrated with existing network user log-in IDs,
including recommended levels of security,
limitations of capabilities, and required rules.
Provides a security plan ensuring that sensitive,
9 confidential and other financial data is masked
and/or encrypted.
Designs, configures, and loads user security roles
10 and users security assignments.
11 successful security implementation
12 security implementation
13 essential for successful Security implementation
Provides a review of security at each phase of the

14 software development lifecycle.
Provides automated tools for security testing or
15 code review.
Provides a dedicated team that assesses and
16 responds to security vulnerabilities reported in the
products in the proposed solution
Provides severity ratings for vulnerabilities
17 provided for all products in the proposed solution
Monitors the latest attack trends in the

underground community and considering how
18 those trends may affect the software in the
proposed solution.
Provides a disclose of all vulnerabilities that affect
19 the software in the proposed solution
Test Management Requirements
All testing activities will be documented in a Test Plan to be developed by the contractor and approved by the VCCS Project
Manager. The contractor shall be responsible for the development and documentation of all scripts and data for Unit
Testing, Integration and System Testing, Stress Testing, and the documentation of all test results. The contractor shall
provide the Integration and System Testing Scripts to the VCCS User Acceptance Test (UAT) Team for use as a base for the
development of UAT scripts and assist the UAT Team with the development of test data and documentation of test results.

Provides unit test development, unit testing,
documentation of unit test results, and the
1
resolution of deficiencies uncovered as a result of
these tests.
Conducts system testing on a complete, integrated

system to evaluate the system’s compliance with
its specified requirements - including development
of integration and system test scripts and data,
system and integration testing, any necessary
2
regression testing (rerunning test cases to ensure
that software changes have no unintended side-
effects), documentation of integration and system
test results, and the resolution of deficiencies
uncovered as a result of these tests.
Conducts stress testing to determine the stability of

3
the system under load.
Conducts Backup and Recovery Testing to
demonstrate that the backup and recovery
4 procedures for all instances of the system have
been established and can be successfully
implemented when needed.
Conducts Parallel Testing in accordance with the
Project Plan, to evaluate the results of each parallel
5 test and to provide specific experience regarding
the validity of data entered by the VCCS system
users.
Supports User Acceptance Test by promptly
resolving any errors using the established change
6 and configuration management procedures
established for the project until a successful User
Acceptance Test is achieved.
Provides a system load/stress testing tool that will
be used by the contractor to track and manage the
7 system performance and stress testing execution
and results.
Provides support for any and all test events by
8 resolving problems identified during the execution
of the test scripts.
Conducts a review with the VCCS staff to ensure
that the preparatory steps identified in the Test
9 Plan have been accomplished and the test is ready
to begin.
Provides a test report summarizing test procedures
10 used, test results and any deviations from the Test
Plan.
Establishes and maintains requirements
traceability to all test levels, including unit,
11 integration and system, regression, stress, and user
acceptance tests.
Provides system and integration test scripts to the
UAT team as a basis for the development of UAT
12 scripts and supporting the UAT team with the
loading of test data and issue resolution.
Documents the results of all tests, tracking any test

13 defects and anomalies to resolution, and reporting
all test defects and failures to VCCS.
Provides a defect tracking tool that will be used by
14 the contractor to track and manage system defects
and anomalies for resolution.
Reports the status and resolution of system defects
15 in weekly status reports.
Supports VCCS’s need for an independent
16 verification of testing results.
17 testing and Test Management.
18 essential for successful testing and Test
Management.
19 successful testing and Test Management
Go-Live Requirements
Planning and preparation for successful go-live date(s) must integrate final preparation activities from all project areas to
ensure readiness of the organization and application. These final preparation activities will be planned and documented in a
system Go-Live Plan at a detailed level. The plan will include: A readiness validation of the organization through
completion of all organizational change management, training, and documentation activities scheduled prior to Go-Live; A
readiness validation of the system and application through successful completion of all testing activities; A detailed
description of all resourced activities necessary to establish the in a production environment and support the system through
the defined Support and Transition period.

Utilizes the Go-Live approach, tools, processes,
1 and resources described
Develops and maintains a detailed Go-Live Plan
2
3 essential for a successful Go-Live.
Provides all deliverables essential for planning and
4 execution of a successful Go-Live.
Provides the staffing resources essential for a
5 successful Go-Live.
Post Implementation Support Services and Transition Requirements
It is the goal of VCCS to establish an optimum level of post-implementation support for the provision of customer service
and application administration support. The Post-Implementation Support period begins at Go-Live and continues through
the end of the Solution Warranty. During the system Support and Transition Period the Offeror will provide functional and
technical experts to support the solution. To ensure appropriate knowledge transfer and to facilitate system stabilization, the
contractor's experts will be approved by VCCS. The initial offering of contractor resources to staff the Support and
Transition period should be members of the contractor's project team during the project implementation. All post-
implementation support and transition processes, resources, service levels, service level metrics, and activities will be
documented in a detailed Post-Implementation Support and Transition Plan to be developed by the contractor and approved
by VCCS. During the Support and Transition Period, the design, development, and configuration management processes
utilized throughout the implementation phase will be continued for any modifications that are approved for the System.

Utilizes the post implementation support and
transition approach, tools, processes, and resources
1 described for the support and transition period
Develops and maintains a detailed post

2 implementation support and transition plan
Provides all support services for third-party
3 products that are components of the solution for
the support and transition period
Provides: a) Maintenance support tiers and levels;
b) Telephone support; c) Guaranteed response
times for standard trouble calls and application fix
4 resolution; d) Problem resolution procedures; e)
Problem escalation guidelines; f) Availability of
technical support.
Provides on-site functional and technical support

5 during core business hours throughout the support
and transition period.
Provides on-site experts throughout the support
6 and transition period from the project
implementation team.
Provides criteria and milestones to be met by the
7 Offeror before transitioning responsibility to
VCCS.
Provides post implementation support service level
8 agreement(s) (SLA).
Provides staff resources essential for successful
post implementation support and transition to
9 VCCS during the support and transition period.
post implementation support and transition to
10 VCCS during the support and transition period.

essential for successful post implementation
11 support and transition to VCCS throughout the
support and transition period.
Help Desk Requirements
The initial point of contact for customers shall be a fully functioning help desk staffed by the contractor The automated
issue tracking system established for the project implementation shall continue to be utilized during the support and
transition period. The automated issue tracking system shall have the capability to capture, prioritize, assign, and route
issues from initial identification through closure and to maintain a history of the issues and associated data for the purposes
of measuring service level compliance and issue analysis. The help desk must be established and staffed by the contractor
prior to the commencement of user acceptance testing through the end of the solution warranty period.

Utilizes the approach, tools, processes, and
resources described for the establishment and
maintenance of Help Desk support services
1 starting with User Acceptance Testing through the
end of the solution warranty period
Defines data capture and reporting processes and

provides the resources to measure service level
2 performance for the Help Desk support services.

3 successful delivery of Help Desk support services.

4 delivery of Help Desk support services.
Provides all the processes, tools, and techniques

5 for successful delivery of Help Desk support
services.
Software Upgrades Requirements
It is the goal of VCCS to establish and execute processes to stay current with all application software and components,
including patches, throughout the product life. As part of the project implementation, the contractor shall evaluate the
release schedules for all software components and make a recommendation to VCCS on the versions of all software
components at initial installation and at Go-Live. If any software components are approved by VCCS for upgrade or patch
installation prior to Go-Live, the contractor shall plan the project work to accommodate the effort necessary to implement a
release or patch in a manner that: minimizes impact and cost to the project and allows for the software components to be as
close as feasible to the most current releases of the software products (including patches) It is the goal of VCCS to remain
current (no more than one release behind a major release) and supported on all software components after Go-Live. The
contractor shall be responsible for the evaluation, planning, and execution of all software upgrades during the support and
transition period. All upgrade or patch installation plans must be approved by VCCS prior to execution. In the event an
infrastructure component upgrade requires a component upgrade, the contractor shall work with the infrastructure service
provider to evaluate and plan the necessary upgrades to the components in coordination with VCCS.

Utilizes the approach, tools, processes, and
resources for software upgrades described during
1 project implementation and the support and
transition period
Implements the most current release of the
2 application and tools software at Go-Live as
approved by VCCS.
Provides a method of identifying changes to
3 delivered objects and maintaining traceability to
accurately identify all upgrade impacts.
Software Upgrades during project implementation
4 and the support and transition period
Provides all deliverables essential for software

5 upgrades of the software components.
6 essential for software upgrades.
Software License Requirements

Provides warranty coverage on all software
1 products during the solution warranty period
Provides a 4-hour on-site technical support and 30-
minute phone support for production outage
problems through the solution warranty period or
2 any period for which VCCS purchases optional
warranty support under any contract that may
result from this RFP.
Provides contractor ownership of all software

3 licenses through the end of the solution warranty
period under the contract
Provides agreement from contractor to assign any
4 or all solution software licenses to VCCS at the
end of the solution warranty period.
Technical and Project Documentation Requirements
Technical and Project documentation being developed and delivered as part of the proposed solution should be managed in
accordance with the Configuration Management Plan. The contractor should include the use of tools that allow for version
control, check-in/check-out, security management, and document comparisons.

Provides VCCS-specific Technical Documentation
1 for the Project.
Develops and maintains a full copy of all technical
2 documentation for the delivered solution
Provides technical documentation by module that

will help technical staff understand all processes,
3 table relationships, and functionality within each
functional area.
Provides all of the project documents in electronic
4 format.
Provides documentation for solution upgrades at
the system administration, technical and user
levels including: a) How system patches and
5 upgrades are released; b) Method for assessing the
impact of the patch/upgrade; and c) How to apply
patches/upgrades.
Establishes, updates and maintains requirements

6 traceability
essential for the successful creation and
7 maintenance of Technical Documentation on the
Project.
8 successful creation and maintenance of Technical
Documentation on the Project.
creation and maintenance of Technical
9 Documentation throughout the Project.
Staffing Requirements
The contactor shall provide and retain qualified staffing at levels necessary to ensure successful implementation of the
proposed solution.

1 Utilizes the staffing methodology described
Provides the staffing resources defined in the table
2 above for successful completion of the Project.
Provides administrative support for the project

3 staff and activities
Posses experience successfully completing the
4 implementation of a similar systems.
Provides one (1) full-time Project Manager
throughout the Project life cycle who will act as
5 the contractor's primary interface with the VCCS
Project Manager.
Provides a Project Manager throughout the full
Project life cycle that has experience implementing
6 a same or similar type solution in a comparable
environment and project.
Provides a Project Manager with a minimum of 60
7 months experience managing major technology
application implementations.
8 months experience in a higher education
environment.
9 months experience managing a project using the
contractor's proposed methodology.
Provides an Account Manager working directly
with the VCCS Project Manager who will be the
10 single point of contact for all project matters
Provides a Functional Lead with experience

11 implementing the solution in a comparable
environment and project.
Provides a Technical Lead with experience
implementing the same or a similar type of
12 solution in a comparable environment and project.
Provides a Configuration Management Lead with

experience implementing the same or a similar
13 type of Solution in a comparable environment and
project.
Provides an Interfaces/Conversion Lead with
project.
Provides a Change Leadership Lead with
project.
Provides a Training Lead with experience
16 Solution in a comparable environment and project.
Provides a Quality Assurance Lead with

project.
Provides a Business Process Redesign Lead with
project.
Provides a Test Lead with experience
19 Solution in a comparable environment and project.
Provides a staffing plan that lists the number of

contractor personnel by position required to work
20 on the project by month, project phase, and project
deliverable through final acceptance.
Provides a staffing plan that lists the number of

contractor personnel by position required to work
21 on the project by month, project phase, and project
deliverable from final Acceptance through the
support and transition period.
Provides a staffing plan that identifies all positions
22 required to execute the Project.
Provides a staffing plan that identifies the
23 responsibilities for each position
Provides the quantity of personnel with the
24 requisite expertise to successfully meet the project
requirements.
Provides a contingency plan that shows the ability
25 to add more staff if needed to ensure meeting the
project’s due date(s).
Provides immediate notification to VCCS Project
26 Manager regarding any staffing changes made by
contractor
Provides the proposed use of any subcontractors
27 for VCCS approval.
Provides teaming agreements or formalized sub-
28 contractor agreements.
Commits to retention of the key personnel
29 proposed for the duration of the project.
Provides mechanisms to minimize project staff
30 turnover and to ensure staff continuity
31 staffing.
32 essential for successful staffing
Y
N
Q
NA

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12 Plans and conducts formal project kick-off

ment methodology for the execution of the project. The contractor

ed on the "Vendor Instructions" Tab.

# Requirement Response Comment

Provides a process for review and approval of all

Provides a detailed description of the specific

Provides all personnel essential for successful

Provides all processes, tools, and techniques

# Requirement Response Comment

4 Maps project deliverables and acceptance criteria

8 Provides all the processes, tools, and techniques

# Requirement Response Comment

Provides a process to define formal acceptance

Provides processes and templates to be used for

# Requirement Response Comment

Provides all deliverables essential for successful

Provides all processes, tools, and techniques

# Requirement Response Comment

Tracks team member performance, resolving

Provides all processes, tools, and techniques

# Requirement Response Comment

Provides all processes, tools, and techniques

# Requirement Response Comment

Provides all deliverables essential for successful

Provides all processes, tools, and techniques

# Requirement Response Comment

Develops processes and provides staff to provide

Provides all processes, tools, and techniques

# Requirement Response Comment

Develops processes and provides staff to capture

# Requirement Response Comment

Utilizes an Application Requirements Traceability

Provides a strategy for defining, documenting, and

Documents the relevant procedures and impacts

Provides the personnel essential for successful

# Requirement Response Comment

Provides all processes, tools, and techniques for all

Provides adequate staff trained on the processes,

Utilizes a system development methodology that is

Provides a Project Manager who has successfully

Utilizes the Project Management Templates to

# Requirement Response Comment

Provides all personnel essential for successful

# Requirement Response Comment

Develops and maintains an approved

Develops and maintains an Organizational Change

Provides all personnel essential for successful

# Requirement Response Comment

Trains VCCS’s Project Team on the use of all

Provides all resources needed to deliver local

Provides a curriculum design document

Provides courseware and materials for technology-

Provides authorization for VCCS to use, display,

Provides online user manuals that describe the

Develops written procedures on the following

Develops and maintains a training database that is

Provides all personnel required to deliver a

# Requirement Response Comment

Provides a solution that realizes a response time of

Ensures a minimum of 99% availability of the