Head of Operations job responsibility-

Liaise with superior to make decisions for operational activities and set strategic goals

Plan and monitor the day-to-day running of business to ensure smooth progress

Supervise staff from different departments and provide constructive feedback

Evaluate regularly the efficiency of business procedures according to organizational

objectives and apply improvements

Manage procurement processes and coordinate material and resources allocation

Oversee customer support processes and organize them to enhance customer

satisfaction

Review financial information and adjust operational budgets to promote profitability

Revise and/or formulate policies and promote their implementation

Manage relationships/agreements with external partners/vendors

Evaluate overall performance by gathering, analyzing and interpreting data and

metrics

Ensure that the company runs with legality and conformity to established regulations

 Take responsibility and initiative in smooth running of all business operations

 Create a department strategic plan which complies with and enhances the
company-wide strategic plan and business plan
 Provide effective team and project management duties, including overseeing
project completion timelines, monitoring project costs, and ensuring client needs
are met
 Continuously reshape department best practices to provide highest client
satisfaction
 Liaise with other departments, including finance and marketing, to ensure
operations budgets and proper advertisements which meet department goals and
attract clients
 Maintain strong relationships with any third-parties (vendors, financial institutions,
suppliers) the department works with regularly to ensure smooth procurement
and delivery of products and services
 Drive sales and business goals
  Provide outstanding leadership to team members, including opportunities for
coaching and development, to maximise work output and work quality
 Identify patterns and problem areas, and implement effective solutions to
increase efficiency
 Report regularly to Managing Director with completed on-budget and on-time
projects and project outcomes
 Maintain strong relationships with clients to drive sales and network with new
clients

Responsibilities:

 Oversee manufacturing, purchasing and sales departments

 Identifying and targeting areas in which a business can improve operation
 Monitoring revenue margins
 Overseeing employee productivity
 Researching and implementing new directives for business growth and prosperity
 Developing and implementing guidelines for employee evaluations, recruitment and
promotion

Responsibilities:
 Recruit, select, train, assign, schedule, coach, counsel and discipline employees
 Communicate job expectations; planning, monitoring, appraising and reviewing job
contributions
 Plan and review compensation actions; enforcing policies and procedures
 Contribute operations information and recommendations to strategic plans and reviews;
prepare and complete action plans; implement production, productivity, quality and customer-
service standards; resolve problems; complete audits; identify trends
 Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances;
initiating corrective actions
 Develop operations systems by determining product handling and storage requirements;
develop, implement, enforce and evaluate policies and procedures; develop processes for
receiving product, equipment utilization, inventory management and shipping
 Analyze process workflow, employee and space requirements and equipment layout;
implement changes
 Maintain safe and healthy work environment by establishing, following and enforcing
standards and procedures; complying with legal regulations
 Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations
 Accomplish operations and organization mission by completing related results as needed
 Meet or exceed operations labor budget expectations
 Manage staff levels, wages, hours, contract labor to revenues
 Responsible for all department managers and supervisors, with review/approval responsibility
for all operations employees
 Run a safe, injury/accident free workplace
 Responsible for all aspects of vehicle and heavy equipment rentals
 Establish contracts and pricing and ensuring proper maintenance and serving as primary
liaison with utilities and local government agencies, such as fire, police, health and safety
agencies
 Manage relationships with key operations vendors
 Track vendor pricing, rebates and service levels
 Review and approve all operational invoices and ensure they are submitted for payment
 Serve as primary point of contact when there are customer issues related to equipment quality,
customer service, or accidents and mishaps on-site. In particular, this includes any issues on-
site at client facilities, such as breaking a fence or tape residue on flooring
 Communicate customer issues with operations team and devise ways of improving the
customer experience, including resolving problems and complaints
 Work closely with GM and management team to set and/or implement policies, procedures
and systems and to follow through with implementation.
 Communicate all operating policies and/or issues at department meetings
 Work closely with the inventory manager and team to perform analysis of our inventory and
ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining
solid inventory data and reduce sub-rental expenses
 Communicate with legal counsel and safety department to ensure all processes remain
compliant with OSHA and other governmental regulations

Responsibilities:

 Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
 Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between
support and business functions.
 Play a significant role in long-term planning, including an initiative geared toward operational
excellence.
 Oversee overall financial management, planning, systems and controls.
 Management of agency budget in coordination with the Executive Director.
 Development of individual program budgets
  Invoicing to funding sources, including calculation of completed units of service.
 Payroll management, including tabulation of accrued employee benefits.
 Disbursement of checks for agency expenses.
 Organization of fiscal documents.
 Regular meetings with Executive Director around fiscal planning.
 Supervise and coach office manager on a weekly basis.

Director of Operations Duties and Responsibilities

 Work with CEO to discuss and execute strategic planning for the business
 Plan and manage multiple sectors of the business
 Oversee and direct daily business operations for optimum efficiency
 Analyze financial data and work to maximize revenue and reduce costs
 Help develop and manage the overall mission of the business and ensure practices are in
place to enforce this mission from the top down
 Work to execute and fulfill strategic business plans presented by CEO and Board of
Directors
 Communicate with management teams to direct and confirm execution of company
processes
 Supervise employees by providing feedback, positive reinforcement and/or suggestions to
improve productivity
 Manage materials’ production and work with vendors to secure goods and distribute them
accordingly
 Supervise all company financial activities and negotiate budgets, contracts and agreements
 Oversee research and development departments of company
 Work with HR to ensure employee satisfaction is high (incentive programs) and
productivity continually increasing
 Follow and help implement organization policies and regulations
 Understand and abide by industry set laws and standards
 Assure that preplanned budget and timeline are adhered to
  Oversee and manage manufacturing and production processes
 Frequently evaluate and analyze business productivity and performance
 Look after internal and external corporate accounts and relationships
 Consult with and report to CEO and executives about company operations

I am an enthusiastic professional, having tremendous interest in Business management arena. I

have stepped in the corporate field to inspire the next generation and motivate people towards
positive development.
I have around Fifteen years of different job experience from Education Management System,
Human Resource Management, Administration, Sales & Marketing along with Learning &
Organizational Development at different organizations in the home and abroad. Currently, I am
serving Learning and Organizational Development service for a renowned countryside
Manufacturing group of companies.
The skill set I’ve developed is highly applicable to a training setting where solid interpersonal
skills and exceptional communication skills are an advantage. That skill set includes the ability to
see the big picture and think “outside the box,” as well as teach, mentor, coach, and counsel
individuals and groups in dealing with life’s transitions. I am highly motivated and committed to
making it my life’s work to facilitate constructive change in people’s productivity.
A particular strength of mine is establishing rapport. I am then adept at motivating people to
overcome their personal obstacles. I would like to personally help people for setting goals and
cope up with change(s). I have successfully built Learning Center (my current job) from the start-
up phase — all as part of my focus to foster positive change. I offer the unique combination of
teamwork skills that enhance organizational cohesiveness, strategic-planning skills that ensure
successful programs, and people-oriented guidance that yields productivity and high morale.
I wish in future, I can obliterate peoples’ exposure to the sufferings caused by improper
allocation of resources as much as possible with devotion in restructuring education system
based on upcoming business and technological requirements which reflects directly in revenue
generation and economic growth of the organization, state as a whole.
I am an initiative-driven and internationally seasoned HR Consultant (Germany, UK, China,
Pakistan and UAE) with close to a decade of success in infusing efficiency into the HR operations,
from Policy Formulation and Implementation to the Ideation and Development of HR based
software programs to performing the core HR functions of Recruitment, Selection, Training,
Development and Performance Evaluation to imparting expert counselling to the candidates.
With my strong communication and interpersonal skills, I am proficient at developing
relationships with internal and external stakeholders. I continuously strive to help businesses
build more efficient HR systems and processes by formulating and implementing processes and
strategies that add value in terms of reduction in recruitment cost and increased efficiency of
the resources.

I am motivational speaker at heart and a trainer who is primarily branded for outstanding
creative solutions to enhance organizational efficiency and as well developing and unleashing
human behavioral potential.

I also believe in proving the hidden potential, coming out of comfort zones and breaking the
shell of fears. My motivational thoughts and training sessions are full of energy and positivism.
Writing and sharing motivational thoughts is one of my heartfelt activity that I do effortlessly
and regularly.

MY DIVERSE AREAS OF EXPERTISE

• Talent acquisition
• Candidate screening, interviewing and selection
• Employee training and development
• Goal-setting & Cross-functional team leadership
• Employee motivation and orientation & Employee Engagement
• Conflict management
• Company policies and procedures formulation
• Development and delivery of training material and content
• Business development & Social media marketing
• Designing adverts, content and logo
• Programming databases for smooth business operations