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Career Objective:

Seeking for a Site Supervisor position with a reputed construction company to supervise
projects from inception to completion and ensure building works are done as per company's
protocols and government regulations.
Summary of Skills:

 Strong knowledge of commercial, residential, and industrial building construction


industry
 Strong knowledge in supervising construction sites.
 Excellent communication, coordination, and supervisory skills.
 Ability to assign right jobs to right people and oversee work.
 Skilled in resolving conflicts at construction site and meeting clients' specifications

Work Experience:
Site Supervisor
OCL Construction Company, Edmond, OK
October 2015 - Present

 Monitoring construction sites and coordinating with project managers


 Handling labor and materials issues and managing subcontractors
 Ensuring effective management of construction projects and clients' specifications
 Providing safety gears to workers and enforcing safety programs
 Conducting quality control and maintaining logs, memos, and records
 Providing schedules for workers, taking their daily attendance, and supervising their
work

Site Supervisor
National Construction, Edmond, OK
February 2012 - September 2015

 Organized materials and equipment for construction projects


 Kept records of construction site activities and liaised with contractors
 Ensured construction work is carried out as per blueprints
 Directed and managed the crew and provided them safety training
 Planned and assigned targets to workers
 Explained government rules and regulations to workers

Education:

 Associate's Degree in Construction Management


ABC University, Edmond, OK
2011
Supervisor of Cross-Functional Operations & Teams
Building Winning Work Cultures v Driving Customer Satisfaction and Productivity
Results

Proactive, profit-driven supervisor of customer service operations for leading retail


and supermarket chains. Deliver improvements to processes and employee
development, driving breakthrough gains to customer satisfaction, workforce
efficiency, revenues and margins.

Management Skills

 Teambuilding and Leadership  Front-End Cashier


 Store Merchandising
 Staff Training and Operations
 Customer Relations
Development  Cost Controls
 Complaint Resolution
 Customer Service Excellence  Loss-Mitigation Strategies

Professional experience

ABC COMPANY (Sometown, AR) | Customer Service Supervisor, 2014 to Present

Oversee customer service desk for high-volume superstore, supervising up to 10


associates per shift in carrying out daily customer service operations. Resolve
customer issues, manage returns, document faulty merchandise and prepare
undamaged merchandise for return to the sales floor.

Contributions:

 Won approval for “Customer Service Walk-About” concept, reassigning associates


from the service desk to the sales floor during slower periods to assist customers
and support loss-mitigation goals.
 Piloted Walk-About program in 2016, which proved so successful in increasing
customer satisfaction that it is being rolled out district-wide.
 Improved productivity of customer service desk by leading training initiatives and
revamping schedules. Increased NPS by 18%, reduced overtime by 12% and
accelerated returns processing time by 35%.
 Led training for all associates on customer service best practices, credited as
instrumental to store’s 10-point improvement on secret shopper score from 2015
to 2016.

DEF COMPANY (Sometown, AR) | Front-End Supervisor, 2012 to 2014 | Head


Cashier, 2010 to 2012

Promoted to supervise front-end operations and cashier teams (up to 12 employees


per shift).

Contributions:

 Corrected SKU issues and pricing discrepancies to increase accuracy of end-of-


shift register drawer counts to 99.5%¾a new store record.
 Increased average scanned items per hour to new bests during high-volume shifts,
achieving a 15% productivity improvement.
 Emphasized customer service excellence through ongoing training of front-line
team members. Coached employees on ways to leave a positive impression to
ensure customer loyalty.

Education & Training

XYZ HIGH SCHOOL (Sometown, AR) | High School Diploma


In-Service Training Courses: Supervisory Skills, Leadership & Goal-Setting, Loss
Mitigation, Customer Service Best Practices, POS Systems, Inventory Management
Professional Summary
Hard-working and dependable construction site supervisor with 12 years of success in the industry.
Demonstrated history of leading successful construction projects for multi-million-dollar residential
housing developments. Proven leadership skills that have helped projects get completed within the time
and budget constraints. Dedication to following all appropriate safety requirements for OSHA and the
appropriate building codes. Passion for excellent workmanship and quality construction for each task, no
matter how small.
Skills
-Experience working with construction equipment, such as welding equipment, levels, power saws, and
personnel lifts. -Strong background in construction and building, with skills in carpentry, plumbing,
electrical work, repair, and more. -Knowledge of all pertinent federal safety regulations and procedures
required for the local area and the state of Washington. -Exceptional leadership ability, helping me keep
the team motivated and on-task and keep the project timeline on target. -Skilled communicator, whether
speaking to each team member in the field or when updating management about progress.
Work Experience
Construction Site Supervisor
November 2014 – present

 Manage a team of 27 construction workers on a 25-million-dollar housing development project by


scheduling shifts, delegating responsibilities, and supervising tasks.
 Follow engineering and architectural recommendations on the blueprints when completing construction
tasks for the project.
 Order construction materials, tools, and machines in relation to needs according to the schedule of
construction.

Construction Site Supervisor


December 2008 – November 2014

 Oversaw a staff of 12 laborers, contractors, and construction workers on an apartment building project’s
construction.
 Counseled team members and evaluated their performance throughout the scope of the project with
appropriate personnel actions when needed.
 Completed the apartment building project three months early and $50,000 under budget due to more
work output each day and strategic scheduling.

Construction Worker
February 2005 – December 2008
 Operated heavy machinery and hand tools in a construction project building residential townhomes and
apartments.
 Followed the supervisor’s recommendations and used project blueprints to complete foundation and
wall building procedures.
 Promoted to construction site supervisor after more than three successful years on the team as a
construction worker.

Education
Certified Construction Site Safety Master
2008

National Institute for Certification in Building


High School Diploma
2007

Willow Grove High School


Seattle Washington
Hobbies and Interests
On some weekday nights and every weekend, I am part of an amateur bowling league. I started bowling
when I was eight, and I used to be a teen champion bowler in high school. Now, I am limited to bowling a
few times a week with my league. Occasionally, our team enters amateur bowling competitions around the
region. We also organize community bowling events to help raise money for local charities.