Ge T “] CARIBBEAN EXAMINATIONS COUNCIL CARIBBEAN ADVANCED PROFICIENCY EXAMINATION® ‘A001 11802263020 FILL IN ALL THE INFORMATION REQUESTED CLEARLY IN CAPITAL LETTERS. TEST CODE | 0 | 2 SUBJECT TOURISM — UNIT 2~ Paper 02 PROFICIENCY —ADVANCED _ REGISTRATION NUMBER SCHOOL/CENTRE NUMBER NAME OF SCHOOL/CENTRE CANDIDATE’S FULL NAME (FIRST, MIDDLE, LAST) DATE OF BIRTH SIGNATURE ANAL Ir “ 7 SECTIONI Answer ALL questions. (@) List THREE tourism stakeholder groups. [3 marks] (&) —@_ Define the term ‘customer’. [2 marks] (ii) Differentiate between an ‘internal customer’ and an ‘external customer’. [4 marks] GO ON TO THE NEXT PAGE, CANN 1 02263020/CAPE 2018r * 7 (© Describe TWO strategies that can be used by hospitality businesses to satisfy customer needs. TUSAREA [6 marks] Total 15 marks GO ON TO THE NEXT PAGE, 02263020/CAPE 2018 I MA a 1