Rental terms & conditions

1. RENTAL TERMS & CONDITIONS ........................................................................................................... 2

1.1 RESERVATION AND PAYMENT ................................................................................................................... 2
1.2 SECURITY DEPOSIT .................................................................................................................................... 2
1.3 ARRIVAL AND DEPARTURE ........................................................................................................................ 2
1.4 CANCELLATION BY THE LETTER ................................................................................................................ 3
1.5 SWIMMING POOL ....................................................................................................................................... 3
2. HOUSE RULES ............................................................................................................................................. 3
2.1 DISPUTES .................................................................................................................................................. 5
1. RENTAL TERMS & CONDITIONS

By signing the contract and/or paying the rent to Château Arfeuilles the tenant declares to have read
and understood and to agree to these written terms and conditions and to follow them strictly.

1.1 Reservation and Payment

The reservation costs are 25% of the total balance (security deposit included). The reservation costs
are due within 7 days after receiving the owner's confirmation of your reservation or booking. The
deposit is to be transferred into the account number mentioned on the reservation bill. The reservation
is only valid after the full 25% has been received. In case the owner has not received the deposit within
7 days after the date of reservation confirmation, the contract expires automatically and allows the
letter to re-offer the property for the same period to third parties.

After we've received the first payment, we will send a confirmation of payment, reservation and a clear
route description, so you can find us without difficulties during your voyage.

The full balance is due at least 6 weeks before the start of the stay, so the remaining 75% is to
be transferred before this date into the account number mentioned on the reservation bill.

In case of cancellation of your stay, up to 4 weeks before the beginning of your stay, at least 75% of
the total balance will be refunded and will be transferred into the account of origin within 10 working
days. The reservation costs will not be refunded.

In case of cancellation at a later time, for whatever reason, there will be no reimbursement. To exclude
this financial risk, you can take a travel or cancellation insurance policy.

1.2 Security deposit

The security deposit is to cover any direct and consequential damages, such as:
• damage to home furnishings (interior and exterior)
• missing of home furnishings (interior and exterior)
Normal wear and tear is not meant here, of course. The security deposit amounts £ 450,-.

In case there is no damage, the full deposit will be refunded as soon as possible but no later than
within 10 working days. In case of any damages, the damage will be deducted from the security
deposit. The reasons for and the amount of the deductions will be discussed with the renter
beforehand. After this the remainder of the deposit will be refunded as soon as possible.
If unfortunately the damage made exceeds the security deposit you will be held liable for the remaining
damage amount. We will send an additional invoice for the remaining amount.
.

1.3 Arrival and departure

On the arrival day, we expect you to arrive between 17:00 and 18:00 hours. In regard of the ongoing
work of the "end cleaning" on the changeover day, unfortunately we cannot receive you any
earlier.
On the day of departure, the keys have to be given back to the owner at the latest around 09:00 and
you have to leave before 10:00. All this to be able to make the necessary preparations for the next
guests in time.

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1.4 Cancellation by the letter

In (the rare) case (example: the house burns down long before your stay) the letter is forced to cancel
the reservation due to circumstances beyond the letter's control (force majeure), the letter will return
the total amount of rent and security deposit paid a.s.a.p. No claim can be made to any form of further
compensation. In regard to this a travel insurance with trip cancellation coverage would be advisable.

1.5 Swimming pool

The pool is secured by an electronic alarm that complies to the current French legal standard.
The tenant is obliged to continually use this security. Continually in this regard means; during the day,
and even during temporary absence (however briefly) and at night. The renter is in all cases
responsible and liable for any group member and any incident in and around the pool.

Children and/or adults without a swimming certificate may only use the pool with a life jacket and under
adult supervision. In case of an accident, the letter cannot be held liable. Children (also with swimming
certificate) under 14 may only use the pool when supervised by an adult.
The tenant is responsible for the proper use of the alarm system.

The pool is cleaned before and during the rental period and maintained by the letter, who therefore has
the right to enter the property to do so.

The tenant is obliged to adhere to the following guidelines for using the pool:

- no other objects are allowed for use in the pool than those intended for this purpose
- the tenant is not allowed to operate the water treatment installation
- problems with the pool must immediately be notified to the letter to avoid any (consequential)
damages
- adults are supposed to maintain the above guidelines for any children present

Damage caused by NOT normal use of the pool is recovered from the tenant.

In exceptional cases the pool may not be available for some time due to maintenance or repair.

2. House Rules
1. Within four hours after entering the leased property the tenant must disclose potential
complaints to the letter. Later complaints are considered inadmissible.
2. The letter reserves the right to check the rented property before the tenant's departure.
3. Buildings and home contents may not show other signs of wear than those acceptable for
normal use.
4. Missing, or damaged or worn goods resulting from misuse or improper use have to be
reimbursed or have to be replaced with equivalent goods by the tenant. This is also applicable
to floor and wall covering, paint, fabrics (such as chairs, curtains, sheets) of the total property
subject to this contract.
5. All furniture except chairs may not be moved. Everything needs to be placed in its original
location before departure.
6. The tenant is expected to leave the house behind in "sweep free" condition (as if it was swept
and no visible dirt is left behind) (the letter will do the extensive cleaning).
7. Dirty dishes must be cleaned before departure (and should not be left behind dirty in the
dishwasher!).
8. Dishwasher, refrigerator and garbage cans should be empty when you leave.

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 9. Garbage, glass and paper should be taken away (ask letter were to).
10. If rules 5,6,7,8 and 9 are not followed, additional costs will have to be made and these will be
deducted from the security deposit. This certainly applies if the house is left excessively
dirty.
11. The tenant shall in no case throw or flush things, in baths, showers, toilets, sinks, etc ... that
could clog the drainage system. Costs for unclogging are the sole responsibility of the tenant.
12. If the tenant should find faulty units or defects in general, then the letter should immediately be
notified of this by the tenant. The letter will do everything possible to solve the defects as soon
as possible. The letter cannot be held liable in any way for delays in necessary repairs. The
tenant cannot claim damages or demand any kind of intervention from third parties without
consulting the letter.
13. The tenant is strictly forbidden to let the rented property or to transfer his rights under this
contract to third parties unless written authorization is given by the letter.
14. The tenant is forbidden at all times to store furniture or other movable property other than
personal items for personal use during the rental period.
15. The Tenant is deemed to watch over the rented property like a good family father.
16. The rented property may not be occupied by more people than specified on the
reservation form. In case of violation, the contract expires with immediate effect without
the right to any form of restitution and all tenants must immediately leave the premises.
17. Placing tents, caravans, mobile homes, etc. on the adjacent land is not allowed.
18. Pets are not allowed. Pets smuggled in after arrival will be removed from the property and
placed elsewhere by the tenants themselves, all costs involved will be the tenant's
responsibility.
19. Any kind of open fire is strictly prohibited. After being instructed by the letter you may of course
use the stoves in the large salon and kitchen with a normal fire, which is not the same as a
blazing fire that can cause a great deal of damage! In which case the tenants are held liable.
20. The use of a BBQ is allowed outdoors, but the BBQ is not to be used as a fire pit. The tenant is
responsible for any damages resulting from the incorrect use of the BBQ.
21. In the absence of the tenants, even temporarily, they must close all parasols to avoid damage
by sudden gusts of wind. The property should also be closed (all windows, doors) and locked
at all times before leaving.
22. The tenant is responsible for closing the gates during the night and when absent.
23. On his departure, the tenant must close the house completely and hand over the keys to the
letter at the agreed place and time. If the tenant should keep the keys or other things by
mistake he should return them as soon as possible, by registered mail or express mail.
Normally the keys will be handed over to the letter at the premises.
24. The tenant cannot deny access to handymen, gardeners, cleaning staff or others responsible
for the maintenance of the rented property, the garden and swimming pool.
25. The tenant is deemed to respect the rest of the neighbors and to adhere to the local police
regulations particularly with regard to the avoidance of nocturnal noise, between 22:00 and
06:00.
26. The letter does not accept any form of liability for damage caused by the tenant to a third party
as a result of the stay in the rented property.
27. Herewith the tenant declares to be insured against legal liability.
28. No compensation will be paid in the event of force majeure (something that cannot be foreseen
or is outside the influence of the letter, and therefore could not have been prevented.) To cover
such risks it is advisable to take a travel insurance, with or without a trip cancellation coverage;
also see 1.4.
29. The tenant is deemed to inform the other tenants/ companions about the content of
these rental terms & conditions.

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 30. Upon arrival the letter makes a tour with the tenant through the house in order to explain/show
how things work in and around the house. If within the next 4 hours something appears to be
broken or malfunctioning the tenant should inform the letter (in person, by telephone or email)
as soon as possible. Damages that are discovered afterwards will be attributed to the tenants
and settled as such with the tenants.
31. Claims afterwards from tenants will never be honored.
32. Finally: In the event of not following the above mentioned rules, you risk immediate termination
of the rent, without any right for compensation. All tenants will then have to leave the rented
property a.s.a.p. and leave it behind in good order.

2.1 Disputes

All disputes concerning this contract will fall under the jurisdiction of the courts of Vichy or the district of
residence of the letter, therefore they will be subject to French law.

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