Asterisk and Vtiger - Vtiger PDF

22/12/2018 Asterisk and vtiger — Vtiger
Grow sales revenue, marketing ROI, and customer happiness with the Vtiger CRM Cloud Try it Free
Discussions Activity Sign In
Home › Vtiger CRM 7.1.0
Asterisk and vtiger Howdy, Stranger!

It looks like you're new here. If
lucaamenduni
you want to get involved, click
April 3 in Vtiger CRM 7.1.0 0
one of these buttons!
Hi, from two days i'm tring to configure vtiger pbxmanager for Sign In Register
working with asterisk but it not works. Hi need help because i don't
Categories
find a solution.
Recent Discussions
Vtiger is version 7.1 and asterisk 1.6 with freepbx.
Activity
The tutorials online not works and i have a question...is compatible
Categories
vtiger 7 with asterisk 1.6?
All Categories 12.8K
There is a manual or pdf that works?
Vtiger CRM 7.1.0 660
please help me. Vtiger CRM 7.0.0 1.1K
thanks Vtiger 6.x 889
Vtiger CRM 6.5.0 1.5K
Comments Vtiger CRM 6.4.0 1.3K
Vtiger CRM 6.3.0 194

17 Comments sorted by Votes Date Added
Vtiger CRM 6.2.0 1.6K
masabee777 Vtiger CRM 6.1.0 1.3K
April 4 0
vtiger CRM 6.0.0 2.9K
My English is not good, but please forgive me
Help - 6.0 567
Many settings are required for each to link vtigercrm and asterisk
Please read the document carefully and display the log etc on it Feature Requests - 6.0 116
Also, have you worked with vtigecrm 6.5? Extensions - 6.0 170
Usability - 6.0 392
lucaamenduni vtiger CRM - Mobile Apps 406

April 4 0
Help 126
hi masabee777 thanks for your attention.
Archives 35K
i use vtiger 7.1, asterisk connector 1.4 and asterisk 1.6 with freepbx.
asterisk works correctly in inbound and in outbound with zopier.
when i insert in extension.conf this setting vtiger CRM 5.1.0 5.7K
; --- START ---- vtiger CRM 5.0.4 3.8K

[from-internal-custom]
https://discussions.vtiger.com/discussion/187726/asterisk-and-vtiger 1/11
include => vtiger vtiger CRM 5.0.3 2.3K
[vtiger] vtiger CRM 5.0.2 9.2K
exten => _X.,1,Agi(agi://192.168.15.33/incoming.agi) vtiger CRM 4.x 5.2K

exten => +390719034646,1,Agi(agi:///192.168.15.33/incoming.agi)
vtiger CRM - 2.2K
if i click on contact number in vitger Extensions
[INFO] 2018-04-04 10:19:29 Announcements & 4.6K
org.asteriskjava.manager.internal.ManagerConnectionImpl info Determined Discussions
Asterisk version: Asterisk 1.6 Test Forum 28
[INFO] 2018-04-04 10:19:29 a a Sending call originate request to asterisk Blogs 252
[INFO] 2018-04-04 10:19:29 a a Context:vtiger
[INFO] 2018-04-04 10:19:29 a a From: 2008 -> To: 3382860026 Search
[INFO] 2018-04-04 10:19:29 a a Outgoing Call Response: Error
[INFO] 2018-04-04 10:19:29 a a Asterisk Response: Originate failed
instead in inbound
FATAL] 2018-04-04 10:18:49 IncomingCall log

[FATAL] 2018-04-04 10:18:49 IncomingCall log Failed to authenticate Vtiger
Secret Key
[INFO] 2018-04-04 10:18:49 a log Logging off from Asterisk
can you help me?
lucaamenduni
April 5 0
ok i have now another problem. when i clik on vitger number in zoiper appear
as incoming call instead outgoing call...any help?
masabee777
April 11 0
Sorry for the late reply.
Incoming calls are going well
In the example that I experienced, in the http server config
(AddDefaultCharset UTF - 8) has worked successfully
It seems that sometimes things will not work if the language setting is other
than UTF - 8
lucaamenduni
April 13 0
hi masabee i added in apache the charset but not change nothing.
this is my recent log
2018-04-13 06:50:36 [Asterisk-Java ManagerConnection-0-Reader-0] INFO

b - Sending HTTP request to webapp
2018-04-13 06:50:36 [Asterisk-Java ManagerConnection-0-Reader-0] WARN
org.asteriskjava.manager.internal.EventBuilderImpl - Unable to set property
'eventlist' to 'Complete' on
org.asteriskjava.manager.event.StatusCompleteEvent: no setter. Please report
at http://jira.reucon.org/browse/AJ
2018-04-13 06:50:36 [Asterisk-Java ManagerConnection-0-Reader-0] WARN
org.asteriskjava.manager.internal.EventBuilderImpl - Unable to set property
'listitems' to '1' on org.asteriskjava.manager.event.StatusCompleteEvent: no
setter. Please report at http://jira.reucon.org/browse/AJ
a - org.asteriskjava.manager.event.StatusCompleteEvent[dateReceived='Fri
Apr 13 06:50:36 EDT
2018',sequencenumber=null,timestamp=null,actionid=null,internalactionid='
1420347505_6',items='1',server=null,systemHashcode=1524550349]
b - Sending HTTP request to webapp
2018-04-13 06:50:36 [Asterisk-Java DaemonPool-1-thread-1] INFO b -
Webapp Response: null
[Fatal Error] :1:1: Content is not allowed in prolog.
2018-04-13 06:50:36 [Asterisk-Java DaemonPool-1-thread-1] FATAL
com.vtiger.apps.asterisk.agi.b.c -
org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is
not allowed in prolog.
at
com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java
:257)
at
com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(Docume
ntBuilderImpl.java:338)
at com.vtiger.apps.asterisk.agi.b.c.a(SourceFile:48)
at com.vtiger.apps.asterisk.agi.actions.IncomingCall.process(SourceFile:55)
at com.vtiger.apps.asterisk.agi.actions.IncomingCall.service(SourceFile:26)
at
org.asteriskjava.fastagi.internal.AgiConnectionHandler.runScript(AgiConnecti
onHandler.java:144)
at
org.asteriskjava.fastagi.internal.AgiConnectionHandler.run(AgiConnectionHan
dler.java:116)
at
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:
1152)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java
:622)
at java.lang.Thread.run(Thread.java:748)
org.asteriskjava.manager.internal.EventBuilderImpl - No event class
registered for event type 'softhanguprequest', attributes: {cause=32,
channelstate=6, calleridname=Sviluppo1111, priority=1,
event=SoftHangupRequest, exten=2002, connectedlinenum=3382860026,
calleridnum=3382860026, channelstatedesc=Up, connectedlinename=,
linkedid=1523616651.234, uniqueid=1523616651.234, privilege=call,all,
context=vtiger, language=it, channel=SIP/2002-000000ea}. Please report at
http://jira.reucon.org/browse/AJ
IncomingCall - null
IncomingCall - Failed to authenticate Vtiger Secret Key
2018-04-13 06:50:36 [Asterisk-Java DaemonPool-1-thread-1] INFO a -
Logging off from Asterisk
org.asteriskjava.manager.internal.ManagerReaderImpl - Terminating reader
thread: No more lines available: null
2018-04-13 06:50:36 [Asterisk-Java DaemonPool-1-thread-1] INFO
org.asteriskjava.manager.internal.ManagerConnectionImpl - Closing socket.
IncomingCall - Exiting from agi script
org.asteriskjava.fastagi.internal.FastAgiConnectionHandler - End AgiScript
com.vtiger.apps.asterisk.agi.actions.IncomingCall on Asterisk-Java
DaemonPool-1-thread-1
masabee777
April 14 0
Do you have an incoming call to 2008?
I am using zoiper
Is asterisk's manager.conf properly set up?
Are asterisk and vtigercrm 7 the same server? What is the firewall setting?
http? Is it https?
How about setting up vtigerasteriskconnector and pbxmanager and setting
permissions?
I feel that the connection between vtigerasteriskconnector and asterisk is not
going well when sending out
lucaamenduni
April 16 0
no asterisk and vtiger not are on same server and the asterisk
connector is on vtiger server.
asterisk server on: http://10.15.15.11

vtiger7 on: http://10.15.15.12
asterisk connector on http://10.15.15.12
----------------this is connector config

/*
* Copyright (C) www.vtiger.com. All rights reserved.
* @license Proprietary
*/
// Location where the application server will be running.

ServerIP = 10.15.15.12
ServerPort = 8282
// Call Recordings storage path

StorageDir = /home/vtiger/public_html/VtigerAsteriskConnector/storage
// Enable(true) or Disable(false) call recordings

Recording = true
// Location where the applications database files will be stored.

AsteriskAppDBPath =
/home/vtiger/public_html/VtigerAsteriskConnector/storage
// Asterisk Server Details

AsteriskServerPublicIP = 10.15.15.11
AsteriskServerIP = 10.15.15.11
AsteriskServerPort = 5038
AsteriskUsername = vtiger
AsteriskPassword = vtiger123
// Vtiger CRM URL

VtigerURL = http://10.15.15.12/~vtiger/
VtigerSecretKey = vtiger123
//Enable(true) or Disable(false) Asterisk Events and Database Logs in

Connector
AsteriskLog = true
DatabaseLog = true
-------------this is manager_additional.conf
[vtiger]
secret = vtiger123
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
permit=10.15.15.11/255.255.255.0
permit=10.15.15.12/255.255.255.255
permit=10.15.15.20/255.255.255.255
permit=10.15.15.10/255.255.255.255
permit=10.15.15.20/255.255.255.255
read =
system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialpl
an,originate
write =
system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialpl
an,originate
writetimeout = 100
----------this is pbx setting
Vtiger Asterisk App URL: http://10.15.15.12:8282

Outbound Context: vtiger
Outbound Trunk: vtiger
Vtiger Secret Key: vtiger123
----------asterisk
trunk name: vtiger
where i wrong?
stprasad
April 16 0
Hi,
There are many things to take care. We have successfully integrated Asterisk
1.8 , 11, 12 and 13 with Vtiger 7. Asterisk 1.6 is quite old.
Please email us on info@vtigress.com, we are Vtiger Open Source Partners.
lucaamenduni
April 16 0
hi stprasad asterisk command give me Asterisk 13.12.1 built by mockbuild. is
old?
masabee777
April 17 0
Hello
Is it displayed properly like a tutorial by accessing http: //10.15.15.12: 8282
?
Because I have the connector on the same server as asterisk
I do not quite understand the difference in that part

As a cause I think that vtigerconnector is not able to communicate with
asterisk when sending out
By setting pbx
Vtiger Asterisk App URL: http://10.15.15.12: 8282
Outbound Context: vtiger
Outbound Trunk: vtiger
Vtiger Secret Key: vtiger 123
Outbound Context: It has become vtiger

Is there [vtigercrm] in extensions.conf?
An example
[vtiger_outbound]
exten => _ X., 1, Agi (agi: //0.0.0.0/incoming.agi)
I do not like this behavior so I can not receive calls
Outbound Trunk: It has become vtiger

Is there [vtigercrm] in sip.conf?
I am setting pjsip.conf because it is pjsip in asterisk 13
I am happy if it becomes helpful
stprasad
April 17 0
13.12 is fine
lucaamenduni
April 17 0
hi masabee can you send me some screenshot of your configuration?
what distro do you use for asterisk? freepbx?
in sip.con you have inserted trunk or extension with same name vtiger?
...it don't work
lucaamenduni
April 18 0
hi, good news.
i've installed vtiger 6 for check what was the problem.
So, Vtiger 7 with asterisk connector 1.4 not work properly. with agi it return
"IncomingCall log Failed to authenticate Vtiger Secret Key" and the call stop.
with vtiger 6 i can send call and recieve but the status is not update (remain
"ringing").
but i want able to use vtiger 7. what i can check?
masabee777
April 19 0
Can vtiger 6 also make outgoing calls and incoming calls?
Then I think that it is good to upgrade to vtigercrm 7 as it is
I am working fine at 6.5 → 7.10
However, in 6.5, I was able to make a call using the list phone number
Because I could not successfully connect asterisk with gateway and sip
I connect with pjsip but it is quite different from setting sip
The server installs and uses asterisk 13 on centos 7
Therefore, I am changing part of pbxmanager
Although each configuration is different, I do not know whether it will be
helpful
extensions.conf (addition)
[vtiger_outbound]
exten => _ X., 1, Agi (agi: //0.0.0.0/incoming.agi)
[vtiger_inbound]
exten => _ X, 1, Agi (agi: //0.0.0.0/incoming.agi)
Regarding turnk and extensions.conf, I think that there is no problem if we

can make and receive calls /
VtigerAsteriskConnector.properties
// Location where the application server will be running.

ServerIP = 0.0.0.0
ServerPort = 50XXX
// Call Recordings storage path

StorageDir = / XXX / VtigerAsteriskConnector / ST
// Enable (true) or Disable (false) call recordings

Recording = fales
// Location where the applications database files will be stored.

AsteriskAppDBPath = / XXX / VtigerAsteriskConnector / DB
// Asterisk Server Details

AsteriskServerPublicIP = 192.168.XXX.XXX
AsteriskServerIP = 127.0.0.1
AsteriskServerPort = 5038
AsteriskUsername = vtigeruser
AsteriskPassword = vtiger000
// Vtiger CRM URL

VtigerURL = http://192.168.XXX.XXX/vtigercrm/
VtigerSecretKey = XXXXXXXXXXXXXXXXXXXX (displayed on the setting page)
// Enable (true) or Disable (false) Asterisk Events and Database Logs in

Connector
AsteriskLog = fales
DatabaseLog = fales
Logs are fales even in large numbers (I am doing a lot, but because java is not
one, it does not quite decrease)
Once in vtiger 7 clean installation also worked
The status may be ringing or completed
I am also a basic amateur, so it will not work quite well
log
2018-04-14 19:06:57 [main] INFO org.asteriskjava.fastagi.DefaultAgiServer -
Listening on *: 4573.
Received connection from / 127.0.0.1
Thread pool started.
2018-04-14 19:08:12 [Asterisk - Java DaemonPool - 1 - thread - 1] INFO
org.asteriskjava.fastagi.ResourceBundleMappingStrategy - Added mapping
for 'incoming.agi' to class com.vtiger.apps.asterisk.agi .actions.IncomingCall
org.asteriskjava.fastagi.internal.FastAgiConnectionHandler - Begin AgiScript
com.vtiger.apps.asterisk.agi.actions.IncomingCall on Asterisk -Java
DaemonPool-1-thread-1
Creating Logger
2018 - 04 - 14 19: 08: 12 [Asterisk - Java DaemonPool - 1 - thread - 1]
INFO a - Asterisk Login Successfull
org.asteriskjava.manager.internal.ManagerConnectionImpl - Connecting to
127.0.0.1: 5038
2018-04-14 19:08:12 [Asterisk - Java Manager Connection - 0 - Reader - 0]
INFO org.asteriskjava.manager.internal.ManagerConnectionImpl - Connected
via Asterisk Call Manager / 2.10.2
WARN org.asteriskjava.manager.internal.ManagerConnectionImpl -
Unsupported protocol version 'Asterisk Call Manager / 2.10.2'. Use at your
own risk.
INFO org.asteriskjava.manager.internal.EventBuilderImpl - No event class
registered for event type 'fully booted', attributes: {privilege = system , all,
event = Fully Booted, status = Fully Booted}. Please report at
INFO org.asteriskjava.manager.internal.EventBuilderImpl - No event class
registered for event type 'successfulauth', attributes: {severity = Informational
, eventversion = 1, accountid = vtiger, usingpassword = 0, sessiontv =

2018-04-14T19: 08: 12.477, service = AMI, eventtv = 2018-04-14T19: 08:
12. remoteaddress = IPV4 / TCP / 127.0.0.1 / 49870, privilege = security,
all, sessionid = 0x7fb5ac0037f0, event = SuccessfulAuth, localaddress =
IPV4 / TCP / 0.0.0.0 / 5038} Please report at
org.asteriskjava.manager.internal.ManagerConnectionImpl - Successfully
logged in
org.asteriskjava.manager.internal.ManagerConnectionImpl - Determined
Asterisk version: Asterisk 1.6
IncomingCall - Started Manager Event
Omission
WARN org.asteriskjava.manager.internal.EventBuilderImpl - Unable to set
property 'to' to '192.168.x.xx: xxx' on
org.asteriskjava.manager.event.RtcpReceivedEvent: no setter. Please report at
2018-04-14 19:08:16 [Asterisk - Java DaemonPool - 1 - thread - 1] INFO b -
Webapp Response: <? Xml version = "1.0" encoding = "utf - 8"?> Success </
Authentication> PJSIP / xxxxxxxxxx @ vtigertrunk </ Number> </ Dial> bfb
6118 dd 8954 f 5 b 8 da 6 a 6 c b 33 e f 5 f d 6 </ call UUID> </ Response>
IncomingCall - Successfully Authenticated Vtiger Secret Key [Asterisk - Java
DaemonPool - 1 - thread - 2] INFO a - Executing Asterisk Dial Application
I also want to reduce errors
lucaamenduni
April 19 0
hi, i'have solved all at 90%.
Vtiger 7 gived me authentication error because there was an error on query
that saved the record in pbx. I have corrected the query and all works. Also
the registration of the call is correct.
Remain only the update of called status.
I have make the debug of the post parameters and on hangup event the CALL
ID is missing.
I not understand if the error is from asterisk, from connector or from vtiger.
similar case? thanks to all from the help
lucaamenduni
April 20 0
UPDATE
i finally solved all problem. Asterisk 13 not work properly with vtiger
connectore. After the switch to asterisk 11 the status of the call is update.
thanks to all support.
good day
amirsp55
December 19 0
I have the same problem , making outgoing calls , even the extension rings
but doesn't make outbound call and I get this : IncomingCall log Failed to
authenticate Vtiger Secret Key
But secret is correct other wise extension will not ring either !!!! I
Sign In or Register to comment.

Asterisk and Vtiger - Vtiger PDF

Caricato da

Informazioni sul documento

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Asterisk and Vtiger - Vtiger PDF

Caricato da

Copyright:

Formati disponibili

22/12/2018 Asterisk and vtiger — Vtiger

Discussions Activity Sign In

Home › Vtiger CRM 7.1.0

Asterisk and vtiger Howdy, Stranger!

please help me. Vtiger CRM 7.0.0 1.1K

thanks Vtiger 6.x 889

Vtiger CRM 6.5.0 1.5K

Comments Vtiger CRM 6.4.0 1.3K

Vtiger CRM 6.3.0 194

Usability - 6.0 392

lucaamenduni vtiger CRM - Mobile Apps 406

when i insert in extension.conf this setting vtiger CRM 5.1.0 5.7K

; --- START ---- vtiger CRM 5.0.4 3.8K

include => vtiger vtiger CRM 5.0.3 2.3K

[vtiger] vtiger CRM 5.0.2 9.2K

exten => _X.,1,Agi(agi://192.168.15.33/incoming.agi) vtiger CRM 4.x 5.2K

if i click on contact number in vitger Extensions

[INFO] 2018-04-04 10:19:29 Announcements &amp; 4.6K

org.asteriskjava.manager.internal.ManagerConnectionImpl info Determined Discussions

Asterisk version: Asterisk 1.6 Test Forum 28

FATAL] 2018-04-04 10:18:49 IncomingCall log

can you help me?

this is my recent log

2018-04-13 06:50:36 [Asterisk-Java ManagerConnection-0-Reader-0] INFO

asterisk server on: http://10.15.15.11

----------------this is connector config

// Location where the application server will be running.

// Call Recordings storage path

// Enable(true) or Disable(false) call recordings

// Location where the applications database files will be stored.

// Asterisk Server Details

// Vtiger CRM URL

//Enable(true) or Disable(false) Asterisk Events and Database Logs in

----------this is pbx setting

Vtiger Asterisk App URL: http://10.15.15.12:8282

trunk name: vtiger

I do not quite understand the difference in that part

Outbound Context: It has become vtiger

Outbound Trunk: It has become vtiger

I am happy if it becomes helpful

but i want able to use vtiger 7. what i can check?

Regarding turnk and extensions.conf, I think that there is no problem if we

// Location where the application server will be running.

// Call Recordings storage path

// Enable (true) or Disable (false) call recordings

// Location where the applications database files will be stored.

// Asterisk Server Details

// Vtiger CRM URL

// Enable (true) or Disable (false) Asterisk Events and Database Logs in

, eventversion = 1, accountid = vtiger, usingpassword = 0, sessiontv =

I also want to reduce errors

similar case? thanks to all from the help

Sign In or Register to comment.

Potrebbero piacerti anche

[INFO] 2018-04-04 10:19:29 Announcements & 4.6K