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1. Receptionist : Family restaurant, can I help you?

Braga : Yes Please, ... for next Saturday evening.

Receptionist : I’m afraid we can’t. We’re fully booked this month.

A. I really need your help

B. I want to book a ticket

C. I need to reserve a room

D. I’d like to reserve two tables

E. I’d like to cancel my reservation

2. David : Did Ken join the futsal competition last week?

Clare : No, he broke his leg, so he didn’t take part of the contest. If he hadn’t broken his leg, I’m sure he
would have ... part of it.

A. take

B. took

C. takes

D. taken

E. taking

3. Lala : Dian, you are a chef in an Italian restaurant, aren’t you? What are your duties exactly?

Dian : I supervise the preparation and the service of the food from the kitchen to the dining room,
arrange the menu, and........

A. carrying away the dirty dishes to the pantry

B. takes care of the cleanliness of the kitchen

C. taste the food for correct seasoning

D. served drinks to the table in the bar

E. accompany the guest on the table

4. Receptionist: Good afternoon Wijaya Air, can I help you?

Tomi :..........

Receptionist : When would you like to go sir?

Tomi : Tomorrow afternoon.

A. Can I book a table for tomorrow afternoon?

B. I would like to confirm a flight to Medan.

C. I would like to reserve a single room.

D. I need you to help me.

E. Can I help you?

5. Guest : Would you do me a favour, please?

Manager : Yes, sir.............

Guest : I ordered lunch an hour ago, but I haven’t got it yet.

A. I’ll call room service.

B. Would you like to have lunch?

C. What seems to be the problem?

D. How do you like your food, sir?

E. What would you like to order, sir?

6. Clara : Would you like to join us for dinner?

Alika : I’m sorry I have to go now. I wish.........

A. I cannot have dinner here

B. I could stay longer

C. You tell me first

D. I couldn’t stay

E. I can cook

7. Customer : Excuse me, I have my handphone repaired last week. But it still didn’t work.
Shopkeeper :..........

Customer : Thank you.

A. Why don’t you check it yourself?

B. Don’t come to me please!

C. I’m sorry to hear that.

D. I’m not sure about it.

E. let me check It.

8. Ani : Which painting ... be exhibited tomorrow?

Bebi : We don’t know yet, they ... by a team now.

A. are going to

B. is going to

C. have been

D. has being

E. is being

9. Risa : Will Hasya buy the book?

Lutfi : If the book ... very expensive, she won’t buy It.

A. is

B. was

C. are
D. had

E. has

10. Alfi : Hi Dimas, where are you going to spend your holiday?

Dimas : I have not decided yet! But I ... to Denpasar.

Alfi : That’s great.

A. might have gone

B. might be going

C. might be gone

D. are going

E. may go

11. Ms. Diah: Good afternoon. May I help you?

Chandra: My name is Chandra and I have an appointment with dr. Tika at 4 p.m.

Ms. Diah: Wait a minute

A. she is treating a patient at the moment

B. she was off duty today

C. I am still on the way

D. He is out of town

E. He is not well

12. Melia : Chandra, what does your mother do?

Chandra: She is a nurse. She

A. examines patients

B. makes medicine for patients

C. performs surgical operations

D. supervise the doctor’s work

E. helps doctors take care of patients

13. Hanny: Century travel, Hanny speaking. Can I help you?

Rian : Hello, Ms. Hanny. This is Rian.........because I have an urgent meeting.

Hanny : Okay, Mr. Rian. But I have to remind you that you Will get the fine for cancellation.

Rian : Ok. Never mind. Thank you.

A. I am sorry, but I have to complain about my vacation

B. I am disappointed with the service last night

C. I felt terribly sad for having bad holiday

D. I want to cancel my trip to Makassar

E. I am confirming my trip to Bunaken

14. Nadita: What should I write in the first paragraph of an application letter?

Rina : Talk about why you are writing the job you’re applying, and.......

A. talk about the reasons why you are the right person for the job

B. tell your employer your plan if you get the job

C. tell the employer about your personalities

D. tell the employer your qualifications

E. how you know about the vacancy

15. Adi : Stacey, who taught you to make this kind of presentation?

Stacey :............
Adi : You made it on your own? It’s awesome!

A. I learned it from the internet.

B. I copied it from you.

C. I just think about it.

D. I never made it.

E. I don’t like it.

16. Manager : Did our company get more profit from sales this year?

Supervisor.: I’m afraid not, sir. But we could have promoted the products if.

A. people had been more familiar with the product

B. we had hired more sales representatives

C. people hadn’t bought other products

D. we hadn’t produced more products

E. we have to fired some of the sales

17. Linda : Do you have any plans this holiday?

Carla :...........There Will be a family outing sponsored by my dad’s company.

A. I have gone by plane.

B. I wIll stay in a cottage.

C. My family are at home.

D. I am going to go to Bandung.

E. I have a barbeque party in my house.

18. Vera : The air conditioning in my room is broken. What should I do?

Danny : You should ... an electncian to fix it.

A. called

B. calls

C. call

D. calling

E. has called