MUKUL MORESHWAR THUSE

PROFILE

 10+ years of experience into Strategic Planning & Outsourcing.

 Delivered as CEO of Start-Up with effective results.
 Worked in customer services of several domains like travel & tourism, mortgage, banking,
insurance & telecommunications.
 Key Strengths: Quick decision making & Effective execution.
 A big foodie & Taste for Innovation.

EDUCATIONAL QUALIFICATION

Qualification Name of the University Year of Passing

Bachelor of Commerce Savitribai Phule Pune University 2011
Higher Secondary School Certificate Higher Secondary Board of Pune 2007
Secondary School Certificate SPM English School 2004

HOBBIES

Traveling
Coding
Reading books
Cooking
Listening to Music
WORK EXPERIENCE

JOBMOSIS TALENT SEARCH PRIVATE LIMITED

Sales Operations Manger
20 August 2017 - 31 January 2019
JobMosis is a Start-up founded in 2017 that aims to provide a prudent way to identify the most
compatible candidates in an extremely rapid, accurate and objective manner.
This IP protected solution is poised to accelerate the way for screening candidates in a disruptive
manner.
Core Job Responsibilities: Defining & Building the Organization, Financial Management,
People Management, Client Management and Business
Development.
Achievements: Successfully established 200 vendor signups & 1500 user signups and set sales
modus operandi.
Job Description:
→ Defined &built the company’s profile & positioning.
→ Played a major role in company formation & raised initial funding.
→ Acquired various projects and executed on set timelines.
→ Built an expertise in setting up the early buyers & converting laggards into adopters.
→ Recruiting right set of employees as per client and process requirements.
→ Regularly follow up with clients and get updates on process health or new business
acquisitions.
→ Transition new processes and arrange training activities for new joiners.
→ Arrange rosters and process payrolls for all employees.
→ Build process budgets and execute it accurately to generate maximum revenues.
→ Building expansion plans to attract new investment opportunities.
→ Manage the team target performance and ensure business retention. Also make sure the
quality of work is not compromised.
→ Build performance reports with help of client side WFM team.

SHALMORE TECHNOLOGIES PRIVATE LIMITED

Chief Executive Officer
20 September 2016 – 30 December 2018
Shalmore Technologies Private Limited is dedicated to help startups set up the customer base and
pull a customer base. Creating the Niche of product and presenting it to the set group of
population.Building straight lead generation processes and completing the P2P cycle.
Core Job Responsibilities:Defining & Building the Organization, Financial Management,
People Management, Client Management and Business
Development.
Achievements: Successfully established 2 startups in Pune with approximately 400 vendor
signups & 2500 user signups within a Quarter.
Job Description:
→ Defined &built the company’s profile & positioning.
→ Played a major role in company formation & raised initial funding.
→ Acquired various projects and executed on set timelines.
→ Built an expertise in setting up the early buyers & converting laggards into adopters.
→ Recruiting right set of employees as per client and process requirements.
→ Regularly follow up with clients and get updates on process health or new business
acquisitions.
→ Transition new processes and arrange training activities for new joiners.
→ Arrange rosters and process payrolls for all employees.
→ Build process budgets and execute it accurately to generate maximum revenues.
→ Building expansion plans to attract new investment opportunities.
→ Manage the team target performance and ensure business retention. Also make sure the
quality of work is not compromised.
→ Build performance reports with help of client side WFM team.

FAREPORTAL PRIVATE LIMITED

Quality Analyst
8th February 2016 – 26th August 2016

Fareportal Pvt Ltd owns various travel engines under its brand. They have spread across US, UK

and Canada.

Core Job Responsibilities:Monitoring Calls, Manage Employee Sales Targets& Generate

Various Reports Giving Insights About Team Performance.
Job Description:
→ Monitoring calls and providing timely feedback.
→ Conducting training/feedback sessions.
→ Help employees improvise on soft skills and customer service.
 → Customer service survey feedback.
→ Implementing procedures to improve productivity and quality.
→ Implementing corrective/preventive action plan.
→ Implementing 7 tools of quality to check and improve process health.
→ Help managers with reporting and managing team in their absence.

EXL SERVICE PRIVATE LIMITED

Insurance Claims Negotiator
20th October 2014 – 4th February 2016
EXL Services Pvt Ltd running a project UK based Insurance. Was a part of pilot team for claim
process also handled customer complaint’s project.
Core Job Responsibilities:Monitoring Calls, Manage Team Performance, Manage Customer
Complaints as a Special Project & Generate Various Reports Giving
Insights About Team Performance.
Job Description:
→ Resolving customer queries regarding insurance claims.Speaking and negotiating with
the insurance companies of opposite parties.Settling claims based upon the case studies.
→ Monitoring calls and providing timely feedback.Conducting training/feedback sessions.
→ Help employees improvise on soft skills and customer service. Customer feedback.
→ Implementing procedures to improve productivity and quality.Implementing
corrective/preventive action plan.
→ Handling clients.

EASI-OPTION PRIVATE LIMITED

Quality Analyst
6thJune 2011 – 7thJune 2013
Easi-Option is a fully owned subsidiary of One Savings Bank Plc.
Core Job Responsibilities:Monitoring Calls, Manage Team Performance, Manage Customer
Complaints as a Special Project & Generate Various Reports Giving
Insights About Team Performance.
Job Description:
→ Developing departmental plans.
→ Setting and meeting goals and deadlines.
→ Monitoring calls and providing timely feedback.
 → Conducting training/feedback sessions.
→ Help employees improvise on soft skills and customer service.
→ Customer service survey feedback.
→ Implementing procedures to improve productivity and quality.
→ Implementing corrective/preventive action plan.
→ Handling clients.
→ Working on various quality models like PPQA, Q-One and KANO.
→ Implementing 7 tools of quality to check and improve process health.

OTHER PROFESSIONAL ACHIEVEMENTS

→ Successfully improvised the standard of quality of 20+ people at Easi-Option.

→ Handled Customer Complaints with inputs to the business.
→ Implemented complaints handling pilot for EXL Services Pvt Ltd.

PERSONAL INFORMATION

Fathers Name: Moreshwar Rajaram Thuse

Email: mukul.thuse@gmail.com
Phone Number: (+91) 91120 13336
Nationality: Indian
Marital Status: Married
Date of birth: 19th September, 1987
Language Known: English, Hindi& Marathi
Permanent Address: 565 Budhwar Peth, Opposite JK Market, Pune – 41002.
Current Address: 24 B Jijai Nagari, Near Eklavya College, Kothrud, Pune – 411038.