Miki Suga

5130 Preferred Pl. #111 Hilliard, OH 43026 ・ 770-500-9327 ・ mikisuga928@gmail.com

WORK HISTORY

Household Goods Coordinator at Nippon Express USA Jan. 2018 - Present

 Administer top customer service through email correspondence, phone, and in-person
 Execute professional care and management of household goods for domestic and international moves
 Utilize bilingual skills within the diversity of our company, customers, and community
 Draft writing pieces such as Standard Operating Procedures (SOP) as needed
 TSA STA (Security Threat Assessment) Certified

Bookseller at Barnes and Noble at The Ohio State University Bookstore Dec. 2015 – Oct. 2017
 Provided excellent customer service directly and over the phone
 Organized backstock inventory and handled merchandise, including clothing, textbooks, and
miscellaneous goods

TECHNICAL SKILLS

 Bilingual Communication (Japanese: native level; English: native level)

 Microsoft Word, PowerPoint, and Excel proficiency
 Data Entry (Excel; IMB System i (AS/400))

RELEVANT EXPERIENCE

Writing Intern at OSU Facilities Operations and Development January – May 2017
 Researched topics, drafted write-ups, and prepared notes for manager prior to meetings
 Created short manuals, posters for tabling events, and excel organizational sheets
 Composed and edited formal documents such as award applications and institutional sustainability
submissions

Newsletter Coordinator for the Japanese Student Organization at OSU 2014 - 2016
 Designed event flyers and monthly newsletters for social media, email, and website to announce club
events, promote career seminars, and report Japanese current news
 Participated in weekly executive officer meetings to reflect and improve upon previous events as well
as plan for future activities
 Coordinated annual festival attended by over 500 people from all over the Columbus community
 Organized gatherings with other Midwestern universities’ respective Japanese organizations and
helped establish a cohesive network and a region-wide conference called MJSA

EDUCATION

The Ohio State University – Columbus, OH 2013 – 2017

Bachelor of Arts in Psychology, College of Arts and Sciences
Minors: Professional Writing, Linguistics
3.879 GPA, Graduated Magna Cum Laude