General and account enquiries

www.kleenheat.com.au Or call 13 21 80
Faults, leaks and emergencies 13 13 52
Teletypewriter (National Relay Service) 13 36 77
Wesfarmers Kleenheat Gas Pty Ltd ABN 40 008 679 543
Translating and Interpreter Services 13 14 50 PO Box 4184 Myaree Business Centre WA 6960

Tax Invoice
Issue date: 18/12/2018

1301011101220130001022302230010110013
SUDARSHAN SINGH
29 TURNBURY PARK DRIVE
JANDAKOT WA 6164
Account number

2328191

Previous balance Payments New charges Account balance*

$9.55 - $102.00 + $95.10 = $2.65

900
You are currently on our Monthly Smart Saver
750
This bill is for the period:
600
17 Sep 2018 to 14 Dec 2018 (88 days)

450 Your average usage at 29 Turnbury Park Drive

Units JANDAKOT was:
300 Average daily consumption: 7.26 Units
Average daily cost of gas: $1.08
150
You've saved $79.44 since you joined Kleenheat compared to
0 what you would have paid under the standard tariff set
Last Year Last Bill This Bill by government regulation

-----------------------------------------------------------------------------------------------------------------------------------------------

This invoice is for your information only.

Payment by Direct Debit has been established for your account.

* We have taken your Account Balance as well as your estimated future usage over the
next billing period into consideration when adjusting your Monthly Instalment Amount.
Current monthly instalment amount: $34.00
New monthly instalment amount: $21.00
To apply from: 12 Jan 19
Details of new charges

Supply address: 29 Turnbury Park Drive JANDAKOT Billing period: 17/09/2018 to 14/12/2018 (88 days)
Meter number: M8A1735032 MIRN: 5600321465
Meter reading: 312 (Actual) Gas usage: 639 Units
17/09/2018 to 14/12/2018 (88 days)
Daily Supply Charge 21.69 cents per day $19.09
Account Fee 4.73 cents per day $4.16
Gas Usage Charge 7.26 Units per day @ 11.24 cents per Unit (incl 25% discount) $71.84

Total new charges due $95.10

Includes GST of $8.64

Useful information
Savings:
Overdue notice fees:
Having difficulty paying? Please call 13 21 80 before your account is due to discuss how we may assist you.
Moving house?
Customer Charter:
Disconnections:
Meter accuracy test:
Complaints:
Concessions:
Any savings shown on your bill are calculated by comparison to our standard tariffs.
Overdue accounts will attract a fee of $8.34 for each notice sent.
Log into your My Account at kleenheat.com.au and select Moving Out? or call us on 13 21 80. If you
are on a Standard Form Contract you are required to give us at least 3 business days notice. If you
are on any other plan you are required to give us 5 business days notice.
Our Customer Charter is available free of charge at kleenheat.com.au/help or by calling us on 13 21 80.
In the event that your gas is disconnected fees will be applied to your account prior to reconnection.
Meter accuracy testing is available upon request. A fee is charged for this service; however, this fee
is refundable should the meter be found to be faulty.
Kleenheat is committed to resolving all complaints. In the first instance please call 13 21 80 and
speak with a Customer Service Officer. You can also request for your complaint to be referred to a
Supervisor or Manager. In the event you are not satisfied with the resolution offered, please refer your
complaint to our Customer Advocate. If your complaint remains unresolved you can contact the
Energy Ombudsman on 1800 754 004.
You may be eligible to receive concessions. To find out more, visit kleenheat.com.au/help.

Kleenheat has updated its Privacy Policy particularly regarding how we interact with people through
our websites, apps and social media platforms. Please visit kleenheat.com.au/privacy to view.
-----------------------------------------------------------------------------------------------------------------------------------------------