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CANDIDATE NUMBER :
CENTER : Little London high school
CANDIDATE NAME : Abigail Williams
NAME OF TEACHER :
INTRODUCTION
2
ACKNOWLEDGEMENT
3
TABLE OF CONTENT PAGES
CRITERIA ONE
Title of project……………………………………………………… 5
Aim of Project……………………………………………………… 6
Function of Department…………………………………………… 7
Correspondence……………………………………………………. 8
CRITERIA TWO
Methodology………………………………………………………. 9
Questions for Interviews…………………………………………... 10
Questionnaire……………………………………………………… 11
Schedule of Activities…………………………………………….. 12
Regulation and Polices……………………………………………. 13
CRITERIA THREE
Findings and Limitation…………………………………………... 14
Recommendation…………………………………………………. 15
Impact on Office Equipment Used……………………………….. 16
Bibliography……………………………………………………… 17
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Title of Project
Topic: An investigation into the attitudes of the receptionist towards
guests at the Riu Hotel.
5
AIMS
1. Explore how having good relationship with guest can be
beneficial.
2. How to display proper attitude towards the guest will affect your
job.
6
FUNCTIONS OF DEPARTMENT
7
Big Bridge
Dear Sir/James:
Good Morning, hope the business is going well.
My name is Abigail Williams, a student from The Little London
High School in Westmoreland. I am currently doing a research project
on how the correct/incorrect skills, attitudes and attributes possessed
by an employee impact interpersonal relationship in the workplace
and I chose your organization to carry out this research.
I chose your company because I find it more suitable for topic and
aims since you have over 45 clients each day. It would be an honour if
you accept me to do my research at your organization for my school
based assessment. So I’m asking permission if you could allow me to
complete my investigation at your organization.
If you decide to let me visit your firm you can contact me by email at
abby12@yahoo.com and by my telephone 18768275432.
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I’m looking forward to your response soon, please have a wonderful
day. Thank you.
Yours Sincerely,
……………………
Abigail Williams
9
METHODOLOGY
10
QUESTIONS FOR INTERVEIW
11
Questionnaire
12
Schedule of Activities
13
December 17, 2017 Gave out questionnaires They accepted and
to person within Hotel. went alone and start
answering them.
December 19, 2017 Ask Human Recourse He escorted me in
Department for his office and
regulation and policies handed me the
governing the Hotel. documents.
December 20, 2017 The security was asked visitors are required
what the requirement of to report to the
guests is when they security to log their
arrive at Riu Hotel. presence
14
Regulation and Polices
One staff rule the candidate had to comply carrying out the
project is that the candidate must not touch the equipment in the
workplace without authorization.
15
Findings and Limitation
While carrying out the research found out that on Wednesday
16