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Chapter 1
Chapter 1
The Transportation Industry - the industry that moves not just people
but also thing and it is considered as a basic travel component. The
transportation industry is comprised of the different modes of
transportation; air, land, and sea
Kuwait Airport
London Gatwick
Manchester
Newark Liberty
London Stansted
Edinburgh Mumbai
Dubai
Bangkok
New Delhi
Aircraft Division
Aircraft powered by jet engine – bigger in size, can fly faster and
long distance.
Aircraft Driven by propeller – smaller, slower and travel short
distance.
Types of Jet
Narrow Body – have one aisle and can carry fewer than 200
passengers.
Boeing Super 80
Boeing 777
Boeing 727
Boeing 737
Boeing 757
Mc Donnel Douglas DC 9
Mc Donnel Douglas MD 80
Airbus A318
Airbus A319
Airbus A320
1. Wide Body - its greater in size and has two aisles with a possible
configuration of AB-CDEF-GH, 2 seats, an aisle, 4 seats, another
aisle, and 2 seats
Boeing 747
Boeing 767
Boeing 777
Airbus A300
Airbus A330
Airbus A340
Airbus A380 – the largest airline in the world.
Mc Donnel - Douglas DC – 10
Airline Categories
Singapore Airlines
Qatar Airways
ANA All Nippon Airways
Emirates
Eva Air
Cathay Pacific
Lufthansa
Hainan Airlines
Garuda
Thai Airways
Emirates
Swiss International Airlines
Air New Zealand
Etihad Airways
Cathay Pacific
Air France
Turkish Airways
Qatar Airways
Qantas
British Airways
Air France
Cathay Pacific
Swiss Airways
Emirates
Singapore Airlines
Etihad Airways
Eva Air
Lufthansa
Cathay Pacific
Austrian Airways
Flight Attendants
Airline Administrative Support
Data entry workers
Secretaries
Communication and Pr Specialist
Airline Operation Agents
Avionic Technician – those who work in the electronic system of
aircraft
Regional Sales Manager – oversees district reservation and
ticket slaes office
Flight Dispatcher – responsible for ensuring the safety of an
aircraft’s flight
Ground Attendant/Station Attendant – assist passengers in the
terminal
Aviation Meterologist – provide weather information to airline
flight dispatchers and pilots
Passenger Service Agent – their jobs includes issuibng refunds to
passenger, computing fares , collecting charges for excessive
baggage, checking baggage, providing travel information, selling
tickets
Ramp Planner - responsible for knowing the arrival and
departure time for each of the airline at the airport
Reservation Sales agent – provides travel information over the
telephone to customers of the airline
Sales Representative – help generate business to the airline by
promoting the airline
Airline Station Agent – they work on the airline ticket counter or
baggage counter greeting customer, check in luggage, make seat
assignment and provide information on aircraft boarding
Airline Flight Instructor - provides recurrent training for the
airline’s pilot
Supersonic Transport
Rail Travel
Types of Train
Road Travel
Motor Coach –is a passenger road motor vehicle intended for longer
journey, constructed exclusively for carriage of seated passengers,
characterized by separate luggage compartments, extended legroom ,
comfort and on board amenities. It is also defined as passenger road
motor or omnibus vehicle designed to seat 24 or more passengers.
Types of Motorcoach
Regular Service – regular route service that operates at a
specified time along fixed routes, with predetermined
boarding and alighting points, open to all, also known as
public transit or commuter service
a. Urban Transit System
b. Inter-Urban Transit System
c. Rural Bust Transportation
Special Regular Service – operates on a defined route at a
defined time, but provide for the carriage of a certaingroup
of passengers to the exclusion of others( such as students,
workers or soldiers)
a. School and Employees Bus
b. Shuttle Bus Service
Occasional Services – are service that do not meet the definition
of a regular or a special regular service bus. They provide the
carriage of a preformed group conference, sporting or cultural
events.( brought together on the initiative of the customer ot
the carrier itself). This type of service includes package retail
tour, sightseeing service and services organized for special
events such as
Jeepney – and artare buses and the most popular means of public
trnaportation in the Philippines. They are known for their crowded
vis-à-vis seating and kitsch decoration which have became a
widespread symbol of Philippine culture. It was originally made from
US military jeeps left over from WW2. The word jeepney is likely a
portmanteau word – a combination of jeep and jitney, both words
common slanf in the popular vernacular of the era “ jitney “ being a
popular term for an American taxicab and a “ jeep “ a newly coined
term to describe a type of military vehicle
Philippine Expressways
Car Rentals
Forms of Passenger
Major Car Rental Companies who have office in major cities of the
world.
Budget
Avis
Hertz
Anis Transport
Hertz Rent A-Car
The Manila Drivers Guide
Viajero Rent-A-Car
Venue Manila Car Transport
Abe Car Rental and Tourist Transport
Avis Rental Car
Jaka Car Rental
National Car Rental
Ferry – a ship designed with one or more docks specifically for the
carriage of passengers, and where there is no cabin accommodation
for the passengers or not all of the passengers are accommodated in
cabins where cabins are provided
Classification of Ferries
Cable Ferry – make use of the power of the river and the cables
connected to both shores to track across the current
Pontoon Ferry – carries vehicle across river and lakes and are widely
used in less developed countries where the cost of brigde
construction is prohibitive.
Key Player
Chapter 2
Types of Accommodation;
Classification of Hotel
3. By the price.
Hotel Division
Hotel Management
Hotel Sizes.
Unique Hotels – though hotels are all similar in that they have all beds
and accommodation to make staying there much more like home,
there are some very unique hotels in various part of the world that
challenges the concept of traditional hotel making them strange, rare
and totally different and adventuresome].
1. Concept – the overall plan for how it will meet the need and
expectation of its intended market.
2. Site selection – a restaurant location has a tremendous
influence on its success and it fall into four categories;
a. Central –city business and shopping district – these are
near office building, downtown, department store or major
commercial hotels.
b. Shopping centers – modern shopping centers provide a
central focus in suburban communities, city government
offices, churches, recreational facilities such as movie
houses and fitness centers, and restaurant are in or near
shopping centers.
c. Planned communities – can be large suburban
development or urban renewal projects.
d. Highway intersection.
Restaurant Organization
Cruise Prices - every cruise spells the exact price for each
sailing as well what is included and what is not.
THE PRICE
Repositioning Cruises
The Inclusion
Stateroom accommodation
Amenities
Meals
Certain Beverages
Entertainment
On board activities
Exercise facility
Ship transportation
Sometimes Included, Sometimes Not
Airfare
Port charges
Government fees and taxes
Transfer between airports and the dock
Usually Not Included
Shore excursion
Gratuities to ship and shore side personnel
Alcoholic beverages and soft drinks
Laundry
Never Included
Meals ashore
Ship to ashore phone calls
Internet connections
Medical services
Personal services
Types of Vessels
Hotel Operation
a. Hotel Manager - very much like the manager of a land-
based hotel with a specialized understanding of a cruise
experience and the prime area of responsibility guest
satisfaction and comfort
b. Purser - he is similar to an assistant manager who
attend operational issues like passenger accounts mail,
messages, printing, storing of valuables and
immigration and costume requirement
c. Shore Excursion Manager - orchestrated the operation
and booking of port based packaged like port excursion
d. Cruise Director - coordinates all entertainment and
informational activities that takes place as part of the
cruise experience
e. Executive Chef - controls the preparation and serving of
food and beverages
f. Head Housekeeper / Chief Steward - manages all state
room, public space and other shipboard cleaning
g. Food and Beverage Manager - overseas the serving of
meal and drinks
Land – based Operation - one small cruise line has fewer
than 100 off ship employee while the huge ones have
thousands of employees. To serve passengers needs better,
they have contracted independent concessioners,
contractors, or vendors- this is often true with shore
excursion tour operators, onboard entertainer groups,
onboard lecturers and port operation staff
Purser
a. Chief Purser
b. Purser Staff
Housekeeping
a. Cabin Steward / Stewardess
b. Chief Cabin Steward
c. Chief Steward / Housekeeper
d. Laundry Staff
Hotel Administration
a. Accountant
b. Bellman
c. Children Activity Staff
d. Computer System Manager / IT
e. Cruise Director
f. Entertainers
g. Gift Shop Manager
h. Hotel Manager
i. IT Staff
j. Photographer
k. Program Coordinator
l. Receptionist
m. Shore Excursion Staff
n. Sport Personnel
Carnival Cruise Lines has earned its position as the world largest ( in number of
ships and passenger ) by offering what customer desire in a vacation – a wide
variety onboard dining, entertainment and activity
choices; a fun, relaxed atmosphere; outstanding value;
beautiful and exciting destinations.
Hallmark Features
Total Choice Dining, which includes casual dining and a 24 hours pizzeria
Innovative cruise vacation offering on four, five and eight day cruises
FLEET
Carnival Victory
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Celebrity Cruise
Celebrity cruise offers a premium experience that appeal to couples and families.
Its target audience is adult 35 to 60, with household income of $60,000 plus.
Celebrity Cruise trends to attract experienced travelers who appreciate quality
and desire a premium vacation experience that is superior, inviting and
engaging.
Hallmark Features
Costa Cruise
Costa, Europe’s number one cruise line, offers 199 sailing, with 51 different
itineraries ranging in length from 5 to 17 nights. Guests enjoy a YES European
experience throughout the Mediterranean, North Cape /Fjords, Baltic, and
Russia, and Transatlantic.
Costa feature the youngest fleet in Europe abroad eight Italian inspired ships the
Costa Allegra, Costa Atlantica, Costa Europa, Costa Classica, Costa
Mediterranean, Costa Romantica, Costa Tropicale, and Costa Victoria. Costa also
cruises the Caribbean, “Italian style” with plenty of sun, fun and an Italian week
of unforgettable enjoyment.
Hallmark Features
Costa Cruise
FLEET
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Crystal Cruises
Crystal Cruises is the recipient of many of the travel industry’s highest awards,
including ‘World Best” Cruise Line (96,’97,’98,’99,’00,’01) and “Best Large ship
Line” (96,’97,’98,’99,’00) in Travel and Leisure and Conde Nast Traveler surveys,
respectively.
Its vessels, Crystal Harmony and Symphony, feature elegantly appointed
staterooms (most with private verandas), an array of dining options (Italian and
Asian alternative restaurants, as well a casual dining in the Trident Bar on
designated nights), award winning entertainment, a lavish Crystal spa and Salon
adhering to FengShui Principles, extensive exercise and sports facilities and
instruction, and the only Caesars Palace at Sea Casino.
FLEET
Crystal Serenity
Crystal Symphony
Cunard Line proudly continues its tradition of luxury cruising that began in 1840.
Today its flagship, Queen Elizabeth 2, is the world’s most famous ship and the
greatest liner of her time. She maintains the legacy of her Cunard and White Star
predecessors in providing a definitive annual World Cruise and the only
scheduled transatlantic line service.
QE2 is known for its traditional British elegance, superb White Star Service,
Gourment cuisine, and accommodations that have secured Cunard’s reputation.
QE2 is joined by another classic liner, Coronia, which also delivers an elegant Old
World cruising experience in the UK market.
Queen Mary 2, the world’s biggest, longest widest, and most expensive cruise ship
ever built, joint the fleet in January 2004 and an as yet unnamed new ship will
be added in January 2005.
Cunard caters to sophisticated, well – seasoned travelers who enjoy the finer
things in life. The classic liners attract guest who want to reclaim the legacy of
luxury travel without sacrificing modern luxuries
Hallmark Feature
Queen Mary 2 will be the biggest, longest, widest, and most expensive ship
ever built.
Transatlantic Crossing: Queen Elizabeth 2 is the only ship currently offering
regular transatlantic crossing. Each crossing is highlighted with a theme.
Cunard chefs combined seasonal and regional ingredients from worldwide
itineraries.
Illumination Enrichment Program: Guest expert from the fief of journalism,
literature, academia, and the diplomatic corps are abroad every sailing.
Around the World in 107 Days: Cunard’s annual World Cruise typically visits
more than 30 ports of call in 23 countries.
FLEET
Queen Victoria 1
Queen Mary 2
As the first owned and operated cruise line by the dream makers at Disney,
Disney Cruise Line specially designed its ships areas and activities that appeal to
the unique vacation needs of every member of the family. As a result, Disney
Cruise Line vacation offer guest a distinctive cruise experience not found
anywhere else.
The Disney Magic cruise ship alternates each week between a Western Caribbean
itinerary and an Eastern Caribbean route. The Disney Wonder offers one of kind
land and sea vacations that combined the fun and excitement of the Walt Disney
World Resort with a three or four night Disney Cruise Line voyage to the
Bahamas.
Hallmark Feature
FLEET
Disney Magic
Disney Wonder
Disney Dream
Disney Magic
Disney Wonder
FIRST EUROPEAN CRUISES
Highly regarded in Europe for its spotless ships, superior food, and interesting and
unusual destination, First European Cruises is successfully attracting America
passengers, who now average about 15% of its overall passenger mix, just five
years after the line’s introduction to the U.S market.
The ambiance aboard its ships is casual, with a sophisticated European flair,
drawing passengers from throughout the European Union. Three new ships
signal and signal a significant commitment to European-style cruising and the
young company continue to expand rapidly, with two new ships planned for
introduction soon.
Hallmark Feature
FLEET
MsAzur Ms Caribe
MsFlamerico Ms European
Ms Evergreen Stem
Ms Caribe Ms European
Fred. Olsen Cruise Line
Fred. Olsen Cruise Line, based in the United Kingdom, is a tradition European line
with over 150 years of experience. Norwegian officers and British cruise staff
ensure a friendly, personalized cruise atmosphere, which has created a very loyal
following.
The line appeals to mature to travelers (50 years plus), primarily British, who are
likely to be professional/corporate retirees.
Hallmark Features
FLEET
Balmorals Boudicca
Balmorals Boudicca
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Holland America Line – a company that has been in business for over 130 years
feature 11 five star ships offering premium cruise to more than 250 destination
around the world. Holland America delivers gracious and attentive service in
stylish, spacious comfort while providing delightful discoveries world wild. Holland
America delivers extraordinary vacations for its guest.
As a leader in long cruises (10 days or longer), Holland America offers an
unusually broad selection of destination choices, on all 7 continents, with cruises
from 7 to 108 days in length. Holland America has been given the “Best Cruise
Value” award from World Ocean and Cruise Liner Society and is consistently rated
among the world’s best cruise lines in Conde Nast Traveler’s Readers' choice
survey and travel Leisure magazine’s World Best awards.
FLEET
Infinity – 7 Summit – 11
Eclipse – 3 Century – 2
Solitude – 10 Millennium – 6
Reflection – 8 Equinoxes – 4
Silhouette – 9 Constellations–1
Summit
Infinity
Expedition – 5
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MSC Italian Cruise brings gracious Italian service, hospitality, and cuisine, with Old
World refinements, to worldwide Cruising. Its unique itineraries feature both
popular as well as unusual cultural destinations are targeted to the mature,
experienced traveler, along with families and honeymooners.
A fleet of three classic cruise ships will be expanded with two medium sized
(1,600 pax), new –build ships to be soon delivered.
HALLMARK FEATURES
Italian staff and service
Unique itineraries
Value pricing
Classic style and larger cabins
Personalized service
FLEET
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Miami based Norwegian Cruise Line (NCL) is an international cruise company and
industry innovator operating nine ships sailing to 140 ports around the world.
Designed to meet the changing needs of today’s passengers, NCL’s “Freestyle
Cruising” challenges the traditional cruise model by offering guest a more relaxed
resort-style experience with complete flexibility and nonintrusive service.
The shipboard dress code “resort casual” and formal nights have been eliminated.
NCL’s Homeland Cruising program offers cruises to Alaska, the Bahamas,
Bermuda, and the Caribbean, departing round trip from close to Home U.S ports.
HALLMARK FEATURE
Freestyle Cruising: All NCL ships (except for the classic S/S Norway) offer
Freestyle Cruising in Dining attire, service, and even gratuities.
Homeland Cruises: Each NCL ship (with the exception of Norwegian Dream)
cruising to the most popular ports in Alaska, the Bahamas, Bermuda, the
Caribbean, and the Hawaii from close to home ports.
New York Cruises: Norwegian Dawn offers seven day cruise from New York to the
Bahamas and Florida.
Garden Villas: Featured on several new vessels, each of these exclusive suites
features large dining room, three bedrooms, an entertainment center, and
luxurious bath with a whirlpool tub and a separate shower.
FLEET
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Norwegian Coastal Voyager has traveled the spectacular west coast of Norway for
more than 100 years, carrying passengers as well as freight and cargo on what is
called “the World’s Most Beautiful Voyage.” Guess enjoy 1,250 miles of
captivating, fjord-filled landscape. Majestic fjord, snowcapped mountains, sea
eagles, and reindeer are all part of the cruise as the ships call on 34 amazing
ports each way, from the Bergen in the south, across the Arctic Circle in the
north, to kirkenes near the Russia board, or vice versa. Shore excursion,
sightseeing opportunities, and land packages are available in conjunction with
the voyage.
HALLMARK FEATURES
FLEET
MsLofatin MsNordstjernin
MsNordelys MsTroliffjord
MsVisteralen
Oceania Cruises was formed in 2002 by cruise industry veterans Frank Del Rio and
Joe Watters. Fine cuisine, inventive itineraries, and excellent value define
Oceania Cruises five star product and Position Company to appeal to traditional
premium and luxury category cruisers.
The on boarded atmosphere is relaxed and reminiscent of the casual elegance of a
country club. Tuxedos and gowns are never requirement for dining, so guest can
dress and enjoy the evening comfortably. The overall feeling is the one that is
never stuffy and is void of any pretension.
Guest enjoys the flexibility of four open-seating restaurants; they dine when,
where, and with whom they choose. Oceania Cruises’ 5 star menus are crafted
under the meticulously watchful eye of renowned master chef Jacques Pepin. It’s
executive Culinary Director. Host of numerous public television series, he is one
of America’s best known chefs, food columnists, and cookbook authors. He also
served as the personal chef to no less than three French heads of state,
including Charles de Gaulle.
Oceania Cruises’ two intimate and luxurious 684 passengers’ ships, regatta and
Insignia, feature private butler service. Itineraries have been tailored on include
many overnight port stays, allowing passengers to immerse themselves in the
history, culture, and local flavor of the region.
HALLMARK FEATURE
FLEET
REGATTA CLASS
Ms Regatta
MsNautica
Ms Marina
Ms Riviera
Ms Regatta Ms Marina
ORIENT LINES
Miami – based Orient Lines is the cruise industry’s destination specialist, offering
passengers an in depth experience through extended land and sea journeys to
sought after destinations around the globe. It offers Cruise Tours of 7 to 40 days
to over 140 different ports on all seven continents. Cruise Tour itineraries include
first class hotel stays and sightseeing in embarkation/disembarkation cities,
detailed briefings on upcoming ports, imaginative shore, excursion, and whatever
possible, presentation of native culture, dance, and music by local performers.
Orient Lines cruise schedules are carefully designed to allow for longer daytime
stays and frequent overnight visits in of call.
HALLMARK FEATURE
FLEET:
Marco Polo
Crown Odyssey
Marco Polo 2
Marco Polo
Crown Odyssey
PRINCESS CRUISES
Princess itineraries span the globe, with cruises range from 7 to 72 days length.
Destination includes the Caribbean, Alaska, Panama, Canal, Mexico, South
Pacific, South America, Hawaii/Tahiti, Asia, Holy Land, Canada/New England,
Bermuda, Antarctica, and world voyages.
Princess owns five Alaskan river site wilderness lodges, plus a fleet of ultra dome
railcars and luxury motor coaches, which take passengers through the heart of
the 49th state. Princess traditionally operates cruise tours in China, Australia,
Africa, India, Europe, the Canadian Rockies, and the eastern United States.
HALLMARK FEATURE
FLEET
GRAND CLASS
Grand Princess – Largest and most expensive ship built in 1998. 107,517 ton and a
passenger capacity or 2,600 and 1,150 crew.
Golden Princess – 108,977 tons and passenger capacity of 2, 6001 and 1,150.
Starr Princess – 108,977 tons and passenger capacity of 2, 670 and 1,110.
Caribbean Princess - 112,894 tons and passenger capacity of 3,080 and 1,200 crews
Emerald Princess – 113, 561 tons and a passenger capacity of 3,080 and 1,200 crew.
Ruby Princess – 113,561 tons and a passenger capacity of 3,080 and 1,200 crew.
Coral Class – have passenger capacity of 1970 passenger and 895 crews
Sun Class – Have a passenger capacity of 1990 passenger and 373 crew
FUTURE SHIPS
Royal Princess – Largest Princess cruises, largest ship so far built, 141,100 tons
with passenger capacity of 3,600 and 1,400 crew Due on June 2013
Regal Princess – 141,000 tons with passenger capacity of 3,600 and 1,400 crew
Due on 2014
HALLMARK FEATURE
FLEET
Explorer
Royal Caribbean international typically appeals to couples and singles in their 30s to
50s, as well as family vacationers. The median age is low 40s, slightly lower on
three and four-night cruise and slightly higher or longer cruises of ten or more
nights. RCI guest are active travelers looking for an affordable, cost effective
vacation that’s fun, relaxing and define.
HALLMARK FEATURE
OASIS CLASS
FREEDOM CLASS
Freedom class – ships that ensure you’ll never run out of things to do. Hang ten
on the flow Rider, or ice skate, rock climb, and mini golf. Make a splash in the
H2O Zone water park with water guns and interactive geysers. Or simply relax in
whirlpools extending 12 feet beyond the sides of the ships. Plus, check out new
features on Freedom of the Seas and Liberty of the Seas – Including the Dream
Works Experience, outdoor movie screen, 3D movie theater, and more.
VOYAGER CLASS
RADIANCE CLASS
Radiance class to let the sights of the sea be star. Every ship has soaring, sunlit
spaces, glass elevators the ocean, and more balconies than you’d ever imagine –
plus a Solarium pool surrounded by lush tropical foliage. Try your hand t mini
golf, rock climbing, or a round of pool on the first self-leveling pools tables at the
sea. And on the newly renovated Radiance of the Seas, enjoy new food and
drink venues, an outdoor movie screen, and nursery new features.
VISION CLASS
Vision Class ships can take your curiosity just about anywhere. Spend an
afternoon by the pool at the adult only Solarium, complete with retractable roof.
Or fine your next great adventure at the bungee trampoline, rock climbing wall,
and mini golf course. When the sun goes down, enjoy the fine dining and a
Broadway style show. On splendour of the Seas this fall, exciting new renovation
bring even more to love onboard, including 100 new balconies, an outdoor movie
screen, and an array of new dining options.
Sovereign Class
Sovereign class of ships is designed for the shorter getaways – but there’s
shortage of thing to do onboard. From the Vitality spa and state of the art fitness
center, to the Casino Royale and Broadway style show, each day promises both
relaxation and excitement. Majesty of the Seas ad Monarch of the Seas boast our
signature rock climbing wall, whirlpools, pools, basketball court, fine dining round
the clock, and imaginatively themed nightlife venues. When time is short, there’s
no better way to treat yourself to the Royal Caribbean cruise experience.
Royal Olympic cruses is the largest cruise line in Eastern Mediterranean and one of
the world’s leading international cruise lines. With decades of cruise experience,
Royal Olympic cruises provided distinctive, destination-focused itineraries and an
extensive on board cultural enrichment program.
All at an economical value with the highest level of Greek hospitality and service.
Fine art style entertainment, from classical music concert to enrichment
programs by the guest lecturers, in a signature of Royal Olympic, so too, is
“Greek night” celebrating the music and dancing of the Greece and its island.
Hallmark Features
Seven midsized ships
Olympic voyager and Olympic explorer-fastest cruise ship in the world
Guest lecturers and enrichment program
Innovative cruise itineraries
Greek hospitality
The yachts and sea bourn provide the ultimate in the small ship, ultra luxury
cruise vacation to the most down the earth desirable destination. The
intimate, all-suite sea bourn pride, spirits and legend each carry a maximum
of 208 guest and nearly the same number of skilled and dedicated staff,
providing and remarkable level of personalized service. Any suites have
balconies.
Because its intimate ships carry fewer guests and go where many larger ships
cannot, sea bourn delivers privileged, in-depth destination experiences.
Optional signature series and adventure collection shore excursions provide a
virtual backstage pass to the world.
Hallmark Features
Intimate, yacht like ships, just 200 guests, friendly, uncrowned , and sociable
Uncompromising luxury-from French champagne to caviar in the surf, sea
bourn loaded with extras
Sumptuous suites and only suites, 27 square feet larger, many with balconies
Superb cuisine that gourmet magazine called “consistently excellent”
Worldwide destination, exotic ports, and cruises of 7 to 72 days
Silversea Cruises
Silver sea’s fleet in purpose-built for ultra-luxury market, permitting its smaller,
intimate vessels to slip to more exotic ports off beaten part. The company’s elite
vessels are specifically designed for few guests, more space, and highest level of
personalized service delivered by Italian officers and European staff. All ocean-
view suites, most with private veranda, and open-seating dining options so guest
dine when, where, and with whom they desire, add to the very special ambiance
created on-board.
Silver sea vessels also incorporate the favorite amenities found on larger-the-
ships, such as an elaborate show lounge featuring nightly entertainment, casino,
spa, and state-of –the-art fitness facility.
Silver sea is a favorite among modern, affluent travelers, with its all-inclusive
pricing and enhanced by partnerships with the world’s most respected luxury
brands.
Hallmark Features
SWAN HELLENIC
Fifty years’ experience has made swan Hellenic a leader in discovery travel. Swan
Hellenic is best known for its effortless style of exploration, which delights its
passengers and encourages a high rate of repeat customers.
The concept of discovery is a powerful ingredient is swan Hellenic’s recipe for
success. Its itineraries encompass some of the most charismatic places on earth,
visiting a variety of famous and lesser-known destinations allowing ample time to
experience the full flavor of different cultures, people, and places encountered
along the way. Guest speaker present a captivating range of introductory topics,
and the inclusive shore excursions are led by local guides. For these reasons,
Swan Hellenic appeals mature culture-seekers who are drawn to unusual or
exotic port destinations.
Inclusive prices mean no hidden cost along the way. Swan Hellenic’s inclusive
fares cover flights from London or Manchester, as specified, transfer to and to
from the ship, accommodation, and all meals on board, including coffee and
afternoon tea. The price also includes a choice of tailor-made excursion, with
entrance fees to place of interest and the service of guides. All tips on board and
ashore are also included, as are-airport and local taxes.
Hallmark Features
Hallmark Features
FLEET
Amsterdam√ Dosterdam
Eurodam√ Prinsendam
Maardam Rotterdam
Zurderdam Westerdam
Volendam Zaandam
AMSTERDAM EURODAM
WORST CRUISE SHIP ACCIDENT
1. TITANIC
Probably the worst maritime tragedy of all times, you cannot talk about ship
accidents without mentioning the ill-fated Cruise ship Titanic. On her maiden
voyage from Southampton, England to New York, USA, Titanic collide with an
iceberg after four days into sailing. The collision led to its sinking and resulted
in the death 1517 people in 1912.
2. ROYAL PACIFIC CRUISER
The August of 1992 witnessed the sinking of Greek owned Royal Pacific after
a collision with a fishing trawler due to low visibility. The collision took place
when Royal Pacific was passing through the straits of Malacca and the fishing
trawler, Terfu 51 rammed into the cruise ship. Due to the sheer disregarded
of the crew to save the passengers as many as 30 people died and 70 people
were injured out of the 530 passengers on board.
3. COSTA CONCORDIA
The most Recent Cruise ship involved in an accident which was grounded
near coast of Italy with 4000 passengers on board. For more information
read-Sinking of Costa Concordia Cruise ship Reminds Survivors of Titanic.
4. CLUB ROYALE
a luxury Casino cruise ship, Club Royale gambled and lost the bet to a heavy
storm resulting in its sinking in August of 1995. The 234 feet vessels
succumbed to violent lashing of Hurricane Erin about 90 miles east of Port
Canaveral, Florida.
Fortunately no passengers were on board during this tragedy but only 8 of
the 11 crew members were saved that day.
5. OCEANOS
This Greek – owned ship sank off South-Africa’s eastern coast in 1991. The
rough sea conditions resulting in a tumultuous storm caused the ship to roll
from side to side and eventually water started to flood the vessels resulting in
its sinking. No one was killed and after a successful rescue mission all 571
passengers onboard the ship were saved.
6. PACIFIC SUN
P&O owned Pacific sun was returning to Auckland from the islands of
Vanuatu when it runs into a tumultuous storm almost 400 miles north of New
Zealand. Although no deaths were reported more than people were injured
and hurt due to intense roiling of the ship which literally flung people from
one to another.
7. STAR PRINCESS
Owned by Princess Cruise, a major fire broke on board Star Princess on the
23rd of March 2006. In the wee hours of morning the captain sounded the
emergency signal waking u the passengers, which was then followed by an
organized and successful evacuation procedure. No casualties were reported,
however the cause of the fire was found to be a cigarette which was left
burning on the balcony.
8. NORWEGIAN DAWN
Norwegian Cruise Line’s Norwegian Dawn was on its way back to New York
after a trip to the Bahamas when the vessel was hit by a freak 70 foot high
wave. The cabins were flooded and people even one the 10th floor reported
getting due to the wave.
9. LOUIS MAJESTY
Owned and operate by Louis Cruise Lines Louis Majesty is a luxury cruise ship
which reported getting hit by rough waves which claimed the life of two
passengers and injuring several others. The 8 meter high waves collided with
the side of the ship and flooded the vessel resulting in many smashed
windows in the saloon area.
Port of Miami
Port Canaveral
Port Everglade
Port of Cozumel
Port of Nassau
Port Shanghai
Port Barcelona
Port of Out of Island- Bahamas
Port of Civitavecchia - Italy
Port of the Balearic Island - Spain
Port of Galveston
Port of George Twon
Port of St Thomas
Port of St. John
Port of Phillipsburgg
Port of Jamaica
Port of New York
Por of New Jersey
Port of Southampton
Port Of Marseille
Port of Venice
Port of Singapore
Port of San Juan
Port of Jeju – South Korea
Port of Piraeus - Greece
Port of Roatan - Honduras
Port of Penang
Port of Swetthentam - Malaysia
Port of Juneau
Port of Tampa
Port of Costa Maya - Mexico
Port of Seattle
Port of Tenerife - Canary Island
Port of Baseterre – Saint KITTS AND Nevis
Port of Hakata
Port Fukuoka
Port of Ketchikan - Alaska
Port of Naples
Port of Genoa - Italy
Port of Hongkong
Port of Grand Turk Island
Port of Keelung _ Taiwan
Port of Naha - Okinawa
Port of Savona - Italy
Port of Copenhagen
Port of Barbados
Port of Vancouver
Port of Valletta
Port of Rostock-Warnermunde - Germany
Port of Dubrovnik - Croatia
Port of Corfu - Greece
Port of Dubai
Port of Los Angeles
Port of Tunis
Port of Hamburg
Port of Kotor - Montenegro
Port of Madeira
Port of Saint Petersburg
Port of Tallin
Port of Malaga - Indonesia
Port of Tianjin - China
Port of Palm Beach
Port of La Spezia - Italy
Port of Bergen - Norway
Port of Helsinki
Port of Valencia
Port of Gibraltar
Port of Bari – Italy, gateway to Balkan Peninsula
Port of Messina - Sicily
Port of Boston
Port of Quebec
Port of Noumea
Port of Ajaccio
Port of Qingdao - China
Port of Halifax
Port of Oslo
Port of Villefranche - Nice
Port of Toulon- Var Provence - France
Port of Cartagena - Colombia
Port of Split - Croatia
Port of Saint John, New Brunswick
Port of Casablanca
Port of Heraklion - Greece
Port of Portland- Maine
Port of Jacksonville
Port of Monaco
Alang - India
Chittagong – Bangladesh
Gadami – Pakistan
Ships are run aground on the beach and a vast of army of
underpaid, unprotected workers break up the ship, stripping
everything useful. Cutting up the hull’s steel plates and
abandoning hazardous materials to the element in scenes
that could be straight out of Mad Max movie
Pacific Princess, the famous ship which appeared
in the TV series Love Boat in the 70s and 80s. it had
a particularly sad fate of deterioration under
subsequent owners, saw several fatal crew
accidents, and was eventually seized by a Genoan
because of unpaid bills. In 2014, it was sold to a
Turkisk scrapyard for just two million sterling
pounds
Abandoned at Sea – some cruise don’t even make it as far as
the knacker’s yard. Ocean Liner America 1933, which later
became American Star was being towed across Atlantic
Ocean in 1993 for conversion into a luxury hotel when it ran
aground off the Canary Islands in a storm and broke in two,
For quite some time it provided a spectacular photos. Parts
of the ship’s structure eventually collapsesn into the sea.
The remainder of the stricken vessel is now only visible bat
low tide.
When Society Expeditions’ World Discoverer struk a reef off
the Solomon Island in 2000. Passengers were evacuated and
it limped towards Roderick Bay, where it was abandoned off
the beach. It’s till there, stripped of its contents by the
islanders, and has become a local tourist attraction – or for
some, an eyeshore
Sunk – cruise ship seldom sink by accident, though in 1999
Vista Sun caught fire and sank in the Malaysian waters, and
in 2007 Gap Adventure’s Explorer hit an iceberg ans sank off
the South Shetland Islands ( everyone on both ships was
safely recued) the notorious Costa Concordia which ran
aground in the coast of Italy, killing 32 people was eventually
refloated at exe-watering cost and dismantled in Genoa
Occasionally cruise ships sink accidentally in just the right
place. The 736 passenger cruise ship Bianca C sank off
popular tourist beach Grand Anse in Granada in 1961. Now
inhabited by sharks, eels and eagle rays. Biana C is
considered one of the world’s best dive wreck
Visit to the world’s most famous wreck Titanic, have been
restricted for years, but Blue Marlin is offering submarine
dives to the site 3800 meters below the North Atlantic’s
surface at the cost of a cool $130.000
Repurposed – some ships are refitted to become floating,
permanently moored hotels, convention centers or
restaurant . the most famous is Cunard’s Queen Mary, retired
in 1967 and now docked – with much of its machinery
removed – Long Beach, California. Occasionally it serves as
a movie set, most notably for the 1972 disaster flick
Poseidon Adventure. Visitors can tour the ship and learn
about it illustration history
Cunard’s Queen Elizabeth 2, disappeared into limbo for a
decade as rumored swirled about its future. In April 2018. It
finally opened as a hotel permanently docked in Dubai with
224 rooms, 13 restaurants and bars and various
entertainment, its lobby has a museum of the illustrious
liner’s history and reproduces the original bridge and a first
cabin
When the trans- Baltic – cruise – ferry Silja Festival was
retired in 2013, it was sent to the Kitimat on Canada’s west
coast to provide temporary housing for 600 construction
workers upgrading industrial facilities. The ship is now
operated by CVorsica Ferries under the name Mega Andrea
Carnival’s ship Holiday was used to house victims of
Hurricane Katarina in 2005, became Iberocruceros’ Grand
Holiday and again used as a hotel during during the Sochi
Winter Olympic in 2014. It now sails as Cruise and Maritime
Voyages’ Magellan
A few companies are turning cruise ships into residential
communities or retirement homes at sea, Florida-based
Cruise retirement
Turned Into Museum – a tiny handful of cruise ships end up
permanently moored as museums, among them the
steamships among them the steamship Bore in Finnish port
Turku, on which you can see visit passengers cabins and
crew quarters and lean about the history
Holland-Americas’s 1959 vessel Rotterdam, moored in
Rotterdam and also operating as hotel and restaurant venue,
has tour around its chart room, captain’s cabin and the
boilers and turbines below deck
In Yokohama, Hikawa Maru preserves the interiors of a luxe
1930s trans-Pacific cruise liner, including an art décor dining
rooms and cabins, and elaborate ceiling and staircases. You
can also inspect the engine room and crew quarters
Rusting Away – some cruise ships simply remain in limbo.
That’s the sad faith of one of the world’s best-known-cruise
liners, United States, which on its maiden voyage in 1952
broke the transatlantic speed record. It has had ba
disappointing afterlife since retiring in 1969. Several owners
failed to make it profitable during the 1970s. in 1984, its
furniture and fittings were sold off, in the mid 1990s its
interior almost completely stripped. The now grans ship now
sits in the Delaware River in Philadelphia. A conservative
group is now attempting restoration
Ship graveyards such as Olenya Bay in Russia and
Nouadhibou Bay in Mauritania feature retire naval vessels.
Cargo ships, and tugboats rather than cruise ships
Casino Facilities
1. Angeles City
2. Bacolod City
a. Slot Machine Arcade Bacolod
3. Cebu
4. Davao City
5. Laog City
6. Manila
7. Olongapo City
8. Paranaque
9. Poro Point
a. Fiesta Resort Casino
10. Tagaytay
Organization of Casino
a. General Manager- responsible for the overall operation of the
casino, including the hotel and related operation.
b. Vice president of finance- responsible for all financial activities
for all operation
c. Vice president of the casino operation- responsible for overall
operation of the casino including slots, table game , and other
gaming operations such as, keno, race, and sports and poker.
d. Vice president of human resources- Responsible for
employment, compension, benefit, labor relations, training and
workers compensation functions as well as compliance with
applicable federal, state and local requirements pertaining to
this areas.
e. Vice president of security- responsible for surveillance, security,
investigations,safety and risk management which includes
handling insurance issues and guest loss complains.
Casino marketing
a. Director of casino marketing- responsible for all aspects of
marketing the casino, including developing and maintaining
database of customers.
b. Hosts- responsible for identifying and attracting new casino
customers, as well as servicing the needs of the existing
customer base.
Chapter 6
Why Have Meetings - a study cond ucted in the mid 1990s that
focused on what made meetings works for association and
corporation came up with the following purpose;
1. People prefer meeting face to face and that one of the most
important values of gathering is the ability to meet with and
learn from people
2. Face to face meeting have the added benefit of, including all
forms of communication, both verbal and non-verbal
3. When people meet, it build “ communication of practice “, skill is
strengthen, impact change, observe accomplishments, renew
acquaintances.
Special events – a one time event that is staged for the purpose
of celebration.
Special event tour – a tour that is designed around a particular
event.
Special events company – a company that presents special
effects and theatrical acts. This type of company may contract to
put on an entire events or only a part of one.
Philippine Setting
1. Araneta Coliseum
2. Cultural Center of the Philippines
3. Tanghalan Francisco Balagtas
4. Le Pavilion
5. Megatrade Hall and Conference Center
6. Philippine International Convention Center
7. SMX Convention Center.
Chapter 7
Adventure Tourism
12 bushbacks
11 elands
11 gazelles
15 giraffes
16 impalas
12 waterbucks
10 topis
15 zebra
Sea eagles
Wildcat
Scaly anteater
Palawan porcupines
Pythons
Dugong
Sea turtles
Giant clam.
a. Anilao, Batangas
b. Malapascua and Moalboal Cebu
c. Tubbataha Reef, Coron and El Nido in Palawan
d. Boracay
e. Balicasag in Bohol
f. Apo Island in Negros Oriental
Top Beaches in the Philippines
1. Boracay
2. Coron
3. Panglao Island
4. Siargao Island
5. Pagudpod
6. Puerto Galera
7. Camiguin Island
8. El Nido
9. Dakak
Man-made attraction – consist of man- made project and
intangible man made event. These include local ceremonies,
cultural attractions, monuments, museums, hotels and other
edifices, and activities that may attract both local and
international tourist.
a. Historical Attraction – include historical sites, archaeological
sites, architecture, cuisines, monuments, industrial sites,
museums, ethnic, concert, and theatre,
a. The Farm – in San Benito, Batangas, has won the Spa Retreat
Award.
b. Valentino Resort and Spa – San Jose, Batangas
c. Nurture Wellness Village and Nature Hotel Spa, Tagaytay
d. EL Madero Farm – Lipa City
Categories of Sport
1. Amateur Sport – are athletic activities and competition for
athletes who do not get paid.
a. Youth Sport – youth sport programs emphasize participation
rather than competition
b. High School Sport – high sport focus on team spirit, Local
communities are often big supporters of high school teams.
Players, coaches, parents, and teachers encourage students to
balance their benefits of athletic achievements with academic
success.
c. College Sports – college and universities offers a variety of
sports to appeal to a wide range of student. Large universities
usually offers more sports options.Competitive division of
college sports are ranked and governed by the National
Collegiate Athletic Association (NCAA). Thi organization
create guidelines and enforces rules to encourage fair
competition. Regulation of college sports is very important
because college sports have become a major force in the
sport event industry, with careers, funding, and student
futures at stake.
Other Sports – the world of sport also includes international
sports, extreme sports and sport for athletes with disabilities, all
of which draw large target market.
a. International Sport – The popularity of a team varies from
country to country. International sports are sports that are
played in more than one country. Through sport, different
culture enjoy a common interest. The Olympic played a major
role in the development of international sport. Increasingly,
sports team seek global exposure. International Federation (
IF) govern and regulate international sports. Each federation
establishes its own eligibility rules and manages international
competitive events.
b. Extreme Sport – are non-traditional sports that features
daring athletes competing in sports such as skateboarding,
snowboarding, surfing and BMX bike riding.
c. Sports and Disabilities – athletes with disabilities have been
participating in organized sport competitions since 1948 when
Sir Ludwig Guttman organized a contest for World War 2
veterans with spinal cord injuries in England which became
the Paralympics Games.
1. Paralympic – are competition in which the world’s best
athletes with physical disabilities showcase their talents.
Games are held in the same year of the Olympics Games
takes place.
2. Special Olympics – began in 1968 to offer a competition
venue for children and adult with developmental
abilities.
The Olympic Game – the first Olympic Game took place in 776
B.C. in Olympia, Greece. The modern Olympic Games is the
most prestigious of all sport events, as this brings millions of
visitors to the host country. This game is governed by the
International Olympic Committee based on the Olympic Charter
Recreation
1. Enchanted Kingdom
2. Manila Ocean Park
3. Manila Zoo
4. Fantasy World
5. Ocean Adventure
6. Hundred Island National Park
7. Zoobic Safari
8. Avelon Zoo.
Chapter 10
Tour Operator
A tour operator creates packages from the value chain of tourism. For
example, the package created may include airline (transportation),
hotel (accommodation) and a tourism interaction, all in one price.
Tour operator may sell these products to travel agencies who act as
representatives of the customer.
Tour Position
Many travelers pay for some type of tour. A tour incorporate a wide
variety of components. These components can include
accommodation, transportation, food service and entertainment.
Tours that include these service for one price are called inclusive
tours,. Other tour combine only transportation option such as fly
drive packages. The basic types are