SiAU281423E Trouble Shooting and Checks

SiAU281423E
Part 5
Service Diagnosis
1. Maintenance Inspection ........................................................................71
1.1 Overview ................................................................................................71
2. Symptom-based Troubleshooting .........................................................73
2.1 Overview ................................................................................................73
2.2 Equipment does not Operate .................................................................74
2.3 Indoor Unit Fan Operates, but Compressor does not Operate ..............75
2.4 Cooling / Heating Operation Starts but Stops Immediately ....................76
2.5 After Unit Shuts Down, It cannot be Restarted for a While ....................77
2.6 Equipment Operates but does not Provide Cooling ...............................79
2.7 Equipment Operates but does not Provide Heating ...............................80
2.8 Equipment Discharges White Mist .........................................................81
2.9 Equipment Produces Loud Noise or Vibration .......................................82
2.10 Equipment Discharges Dust...................................................................84
2.11 Remote Controller LCD Displays "88" ....................................................84
2.12 Swing Flap does not Operate.................................................................85
3. Troubleshooting by Remote Controller .................................................87
3.1 Mode Changeover..................................................................................87
3.2 Procedure of Self-diagnosis by Remote Controller ................................88
3.3 Error Codes and Description ..................................................................91
3.4 Error Codes - Sub Codes .......................................................................92
3.5 Overview of the Outdoor Safety Devices ...............................................95
3.6 Overview of the Indoor Safety Devices ..................................................95
3.7 Indoor Unit PCB Abnormality .................................................................96
3.8 Drain Water Level System Abnormality..................................................97
3.9 Indoor Unit Fan Motor Lock....................................................................99
3.10 Swing Flap Motor Abnormality / Lock...................................................100
3.11 Drain System Abnormality....................................................................102
3.12 Capacity Setting Abnormality ...............................................................103
3.13 Thermistor Abnormality ........................................................................104
3.14 Humidity Sensor System Abnormality ..................................................105
3.15 Room Temperature Thermistor in Remote Controller Abnormality ......106
3.16 Outdoor Unit PCB Abnormality.............................................................107
3.17 High Pressure Abnormality (Detected by the High Pressure Switch)...108
3.18 Pressure Sensor Abnormality...............................................................110
3.19 Compressor Motor Lock .......................................................................112
3.20 Outdoor Unit Fan Motor Abnormality....................................................113
3.21 Electronic Expansion Valve Abnormality..............................................116
3.22 Discharge Pipe Temperature Abnormality ...........................................119
3.23 High Pressure Switch System Abnormality ..........................................121
3.24 Thermistor System Abnormality ...........................................................122
3.25 Pressure Sensor Abnormality...............................................................123
3.26 Outdoor Unit PCB Abnormality.............................................................124
3.27 Radiation Fin Temperature Rise ..........................................................126
3.28 DC Output Overcurrent (Instantaneous) ..............................................128
3.29 Electronic Thermal (Time Lag) .............................................................131
69 Service Diagnosis
SiAU281423E
3.30 Stall Prevention (Time Lag)..................................................................133

3.31 Open Phase or Power Supply Voltage Imbalance ...............................135
3.32 Radiation Fin Thermistor Abnormality ..................................................136
3.33 Capacity Setting Abnormality ...............................................................137
3.34 Refrigerant Shortage (Error).................................................................138
3.35 Power Supply Voltage Abnormality ......................................................140
3.36 Transmission Error between Indoor and Outdoor Unit.........................142
3.37 Transmission Error between Indoor Unit and Remote Controller.........145
3.38 Transmission Error between Main Remote Controller and
Sub Remote Controller.........................................................................146
3.39 Field Setting Switch Abnormality..........................................................147
3.40 Centralized Address Setting Error........................................................149
3.41 Transmission Error between Indoor and Outdoor Unit / Piping and
Wiring Mismatch / Refrigerant Shortage ..............................................150
Service Diagnosis 70
Maintenance Inspection SiAU281423E
1. Maintenance Inspection
1.1 Overview
When performing maintenance, you should at least perform the following inspections:
Indoor unit
Transmission wiring between

indoor and outdoor units
Is the air filter dirty?
What about switch capacity?
What about cable thickness?
What about voltage and current? To dedicated

breaker
Refrigerant piping
Drain piping
Outdoor unit
Earth
Guide lines for optimal operation condition

The operation value guide lines when operating under standard conditions (at Rated frequency) by pressing
the test run button on the remote controller are as given in the table below.
Indoor unit fan: H tap

High Low Discharge Pipe Suction air Indoor Unit: Outdoor Unit:
Pressure Pressure Temperature Temperature Temperature Temperature
Differential Differential
Between Between
Suction air and Suction air and
Discharge pipe Discharge pipe
Cooling 2.6 MPa ~ 0.6 MPa ~ 60°C ~ 100°C –2°C ~ 10°C 8°C ~ 18°C 7°C ~ 12°C
3.4 MPa 1.0 MPa
Heating 2.5 MPa ~ 0.53 MPa ~ 60°C ~ 100°C –6°C ~ 2°C 14°C ~ 30°C 2°C ~ 6°C
3.3 MPa 0.75 MPa
Standard conditions
Indoor Outdoor
Cooling Operation 27°C DB/19°C WB 35°C DB
Heating Operation 20°C DB 7°C DB/6°C WB
During or after maintenance, when the power supply is restarted, operation restarts automatically by the “auto
restart function.” Please exercise the proper caution.
SiAU281423E Maintenance Inspection
Correlation of air conditioner’s operation status and pressure / running current

What happens in comparison to normal values is summarized in the table below.
(Measured for 15 ~ 20 minutes or more after operation starts.)
Cooling
Air Conditioner Status Low Pressure High Pressure Running Current
Air filter fouling Lower Lower Lower
Short circuit of indoor unit inlet/outlet Lower Lower Lower
air
Outdoor unit fin fouling Higher Higher Higher
Short circuit of outdoor unit inlet/outlet Higher Higher Higher
air
Air mixed in refrigerant Higher Higher Higher
Water mixed in refrigerant ∗1 Lower Lower Lower
Dirt mixed in refrigerant ∗2 Lower Lower Lower
Refrigerant shortage Lower Lower Lower
Unsatisfactory compression ∗3 Higher Lower Lower
Heating
Air Conditioner Status Low Pressure High Pressure Running Current
Air filter fouling Higher Higher Higher
Short circuit of indoor unit inlet/outlet Higher Higher Higher
air
Outdoor unit fin fouling Lower Lower Lower
Short circuit of outdoor unit inlet/outlet Lower Lower Lower
air
Air mixed in refrigerant Higher Higher Higher
Water mixed in refrigerant ∗1 Lower Lower Lower
Dirt mixed in refrigerant ∗2 Lower Lower Lower
Refrigerant shortage Lower Lower Lower
Unsatisfactory compression ∗3 Higher Lower Lower
Notes:
∗1. Water in the refrigerant freezes inside the capillary tube or electronic expansion valve, and is basically the
same phenomenon as pump down.
∗2. Dirt in the refrigerant clogs filters inside the piping, and is basically the same phenomenon as pump
down.
∗3. Pressure differential between high and low pressure becomes low.
Symptom-based Troubleshooting SiAU281423E
2. Symptom-based Troubleshooting
2.1 Overview
Symptom Details of Measures
1 Equipment does not operate. Refer to P.74
2 Indoor unit fan operates, but compressor does Refer to P.75
not operate.
3 Cooling/heating operation starts but stops Refer to P.76
immediately.
4 After unit shuts down, it cannot be restarted for a Refer to P.77
while.
5 Equipment operates but does not provide Refer to P.79
cooling.
6 Equipment operates but does not provide Refer to P.80
heating.
7 Equipment discharges white mist. Refer to P.81
8 Equipment produces loud noise or vibration. Refer to P.82
9 Equipment discharges dust. Refer to P.84
10 Remote controller LCD displays “88”. Refer to P.84
11 Swing flap does not operate. Refer to P.85
12 Equipment emits odor. Room smell and cigarette odors accumulated
inside the indoor unit are discharged with air.
Inside of the indoor unit must be cleaned.
13 Flap operates when power is turned ON. It is normal.
The flap initializes for accurate positioning.
14 Change of operation mode causes flap to move. It is normal.
There is a control function that moves the flap
when operation mode is changed.
15 Fan operates in “M” tap during heating even if It is normal.
remote controller is set to “L” tap. It is caused by the activation of the overload
control (airflow shift control).
16 Flap automatically moves during cooling. It is normal.
It is caused by the activation of the dew
condensation prevention function or ceiling
soiling prevention function.
17 Indoor unit fan operates in “L” tap for 1 minute in It is normal.
“program dry” mode even if compressor is not The monitoring function forcibly operates the fan
operating. for 1 minute.
18 Indoor unit fan operates after heating operation It is normal.
stops. The fan operates in the “LL” tap for 60 to 100
seconds to dissipate the residual heat in the
heater.
19 Drain pump operates when equipment is not It is normal.
operating. The drain pump continues to operate for several
minutes after equipment is turned OFF.
20 Horizontal swing sends air to different directions It is normal.
in cooling and heating even if it is set to the same The airflow direction in cooling/dry operation is
position. different from that in heating/fan operation.
21 Flap remains horizontal even if it is set to swing
It is normal.
mode. The flap does not swing in the thermostat OFF
mode.
22 When operating in remote control thermostat, the It is normal.
thermostat turns OFF before temperature of The thermostat may be controlled with the
remote control reaches the set temperature. suction air temperature (body thermostat),
concurrently with the set temperature.
SiAU281423E Symptom-based Troubleshooting
2.2 Equipment does not Operate

Applicable All models of SkyAir series
Models
Supposed Fuse blown or disorder of contact in operation circuit

Causes Defective operation switch or contact point
Defective high pressure switch
Defective magnetic switch for fan motor
Activation or fault of overcurrent relay for fan motor
Defective overcurrent relay for compressor
Defective compressor protection thermostat
Insufficient insulation in electric system
Defective contact point of magnetic switch for compressor
Defective compressor
Defective remote controller or low batteries (wireless)
Incorrect address setting of wireless remote controller
Troubleshooting
Caution Be sure to turn off the power switch before connecting or disconnecting connectors, or parts may be damaged.
Is the power
YES
switch OFF or fuse for power Turn ON the power switch or replace
switch blown? the fuse.
If high-harmonics circuit breaker is
NO
not used on the inverter compressor,
replace the circuit breaker.
YES
Is there power failure? Wait until power returns.
NO
Is the operation YES

switch pressed repeatedly? Normal. Start up operation after
3 minutes (3-minute standby).
NO
Is the thermostat changed YES

Normal. Start up operation after
and reset again?
3 minutes (3-minute standby).
NO
Is the
operation lamp on YES
LCD remote controller Diagnose based on error code
blinking? on remote controller.
NO
Is the operation lamp on YES

indoor unit signal receiving part Diagnose based on error code
blinking? on remote controller.
NO
Defective electric component Check the electric system.
2.3 Indoor Unit Fan Operates, but Compressor does not

Operate
Models
Supposed Fuse blown or disorder of contact in operation circuit

Causes Defective thermistor
Defective indoor/outdoor unit PCB
Defective magnetic switch
Defective power transistor
Troubleshooting
· Indoor unit fan runs at set airflow rate.

· (In cooling)
When suction air temperature is higher than set temperature
· (In heating)
When suction air temperature is lower than set temperature
Is the
power switch OFF or YES
the fuse for power switch Turn ON the power switch or
blown? replace the fuse.
NO
(1)
Is rated voltage YES
applied at the compressor Replace the compressor.
terminals?
NO
(2)
Is rated
voltage output from the YES
Replace the magnetic switch or
magnetic switch or power
transistor? power transistor.
NO
(3)
Is rated voltage YES
output from the PCB?
Replace the PCB.
NO
Check the thermistor.

Magnetic
Suction air switch or
thermistor Indoor unit Outdoor unit power
PCB PCB transistor
Relay
COMP
(3) (2) (1)

Input Output Input Output from Output from Output from
relay or magnetic Compressor
to PCB from to PCB micro- switch or SW
PCB computer circuit of
power
transistor
2.4 Cooling / Heating Operation Starts but Stops Immediately

Models
Supposed Overcharge of refrigerant

Causes Air mixed in refrigerant system
Defective pressure switch
Defective magnetic switch for outdoor unit fan motor
Defective aux. relay for outdoor unit fan motor
Soiled heat exchanger of outdoor unit
There is an interfering item in airflow of outdoor unit
Defective outdoor unit fan
Soiled air filter of indoor unit
Soiled heat exchanger of indoor unit
There is some interfering item in airflow of indoor unit
Defective indoor unit fan
Troubleshooting
Is the type of wired Is the operation YES

remote controller wired or lamp of remote controller Diagnose based on the error
wireless? blinking? code on remote controller
Wireless NO
Is the
operation lamp of indoor unit YES
receiver blinking?
Heating: Indoor NO
unit
Cooling: Outdoor
unit
NO
Does the fan rotate? Defective fan motor. Check the
YES magnetic switch and aux. relay
for fan motor.
YES
Is the filter soiled? Cleaning
NO
Is there any interfering YES

Remove the interfering item.
item in airflow?
NO
Is the heat exchanger YES

Cleaning of the heat exchanger
soiled?
NO
Possible causes as follows:

• Refrigerant overcharge
After vacuum drying, charge
• Mixing of air in refrigerant system
• Defective pressure switch correct amount of refrigerant.
Check the pressure switch.
2.5 After Unit Shuts Down, It cannot be Restarted for a While

Models
Supposed Overcurrent relay (for compressor)

Causes Overcurrent relay may act due to the following reasons
• Lower voltage of power supply
• Excess level of high pressure
• Insufficient size of power cable
• Defective compressor
Compressor protection thermostat
Compressor protection thermostat may act due to the following reasons
• Internal leakage of four way valve (There is no difference between suction air temperature
and discharge pipe temperature)
• Insufficient compression of compressor
• Incorrect refrigerant
• Defective electronic expansion valve
• Insufficient circulation of refrigerant
Troubleshooting
Turn the operation switch ON and

OFF, then wait at ON side.
Does the
YES
unit start operation after 3 Normal. Unit is in 3-minute
minutes? standby mode.
NO
Is the discharge side NO Not so hot

of compressor hot after the unit Check the compressor.
stops?
YES
Check on the cause why overcurrent

relay (for compressor) or compressor
protection thermostat acted.
[Electric system]
Power supply
voltage is within ±10 % of NO
Contact the power company.
specified voltage.
YES
Is the size of power NO

cable through total length Replace the power cable.
correct?
YES
[Refrigerant circuit]
After vacuum drying, charge correct
amount of refrigerant. Then, start
operation again.
Is there any
temperature difference NO
between inlet and outlet of Replace the electronic expansion
electronic expansion valve.
valve?
YES
Is there any
temperature difference NO
between suction side and Replace the four way valve.
discharge side of four
way valve?
YES
Defective compressor Check the compressor.
2.6 Equipment Operates but does not Provide Cooling

Models
Supposed Wrong selection of model

Causes Refrigerant shortage
Insufficient airflow in the indoor unit
Increase of high pressure
∗ In addition, the following errors may be conceivable
• Insufficient compression of the compressor
Troubleshooting
Measure the temperature of suction

air and discharge air.
Temperature difference = Suction air
temperature – Discharge air
temperature
Temperature Does the heat

difference for cooling should YES YES
load increase after installation Normal
be between 8 and of the unit?
18˚C.
NO NO
• Wrong selection of model
• Affection of direct sun
Additional unit installation
should be considered.
Does any frost
generate around inlet Is the
port of indoor unit heat exchanger YES operation current less than YES
Refrigerant shortage possibly
or outlet port of electronic specified level?
generates trouble.
expansion valve?
After vacuum drying, charge
NO
correct amount of refrigerant.
NO
Does indoor unit YES

airflow rate decrease? Check the each section.
• Clogged air filter
NO • Soiled heat exchanger
• Defective fan motor
Is the level of (Refer to troubleshooting “A6”.)
YES
high pressure higher than Check the each item.
normal level? • Refrigerant overcharge
NO
• Air mixed in refrigerant system
• Soiled heat exchanger
• Short circuit of discharge air
• Disturbing item in airflow
• Defective fan motor of outdoor
unit
(Refer to troubleshooting “E7”.)
Check the each item.
• Insufficient compression of
compressor
• Insufficient circulation of
refrigerant
• Defective electronic
expansion valve
2.7 Equipment Operates but does not Provide Heating

Models
Supposed Wrong selection of model

Causes Refrigerant shortage
Insufficient airflow in the indoor unit
Decrease of low pressure
• Insufficient compression of the compressor
Troubleshooting
Is the unit in YES

defrost mode? Wait for a while.
Normal
NO
Measure the temperature of suction

air and discharge air.
Temperature difference = Suction air
temp. – Discharge air temp.
Temperature Does the

difference for heating should YES heat load increase after YES
Normal
be between 14 and installation of the unit?
30˚C.
NO NO
• Wrong selection of model

• Affection of excessive fresh air into Additional unit installation
room should be considered.
Is the operation YES
current less than specified Refrigerant shortage possibly
level? generates trouble.
NO After vacuum drying, charge
correct amount of refrigerant.
Does indoor unit YES
airflow rate decrease? Check the each item.
• Clogged air filter
NO • Soiled heat exchanger
• Defective indoor fan motor
(Refer to troubleshooting “A6”)
Is the level of
YES
low pressure lower than Check the each item.
normal level? • Refrigerant overcharge
• Soiled heat exchanger
NO
• Short circuit of discharge air
• Disturbing item in airflow
• Defective fan motor of outdoor
unit
(Refer to troubleshooting “E7”.)
Check the each item.

• Insufficient compression of
compressor
• Insufficient circulation of
refrigerant
• Defective electronic
expansion valve
2.8 Equipment Discharges White Mist

Models
Supposed Humid installation site

Causes Installation site is dirty and with dense oil mists
Soiled heat exchanger
Clogged air filter
Defective fan motor
Troubleshooting
Is the room Continue the unit

temperature higher than set YES NO
operation. Is white mist coming Normal
value in cooling? out from the unit?
NO YES
Remove the source of humid

condition.
Is the heat YES

exchanger of indoor unit Cleaning of heat exchanger is
soiled? necessary.
NO
Is the site dusty YES

or with dense oil mist? Remove the source of oil mist or
dust.
NO
Is the airflow rate too YES

Cleaning of air filter
small?
Check the fan motor.
NO
(Refer to troubleshooting “A6”)
Did the trouble generate on switching

to heating mode after complete of Normal
defrosting in heating? (Mist is generated due to
defrosting operation)
2.9 Equipment Produces Loud Noise or Vibration

Models
Supposed Improper installation

Causes Contacts of fan, piping, casing, etc.
Noise of refrigerant flow
Operating noise of drain discharge equipment
Noise of resin components contracting
• Overcharge of refrigerant
• Air interfusion
• Flash noise of insufficient refrigerant (hushing noise)
Troubleshooting
Does [Installation work side]

the noise generate with YES
vibration of whole ceilings Correction of installation.
and walls? Reinforcement for ceilings or
walls
NO
Does the
noise generate with YES
vibration of unit mounting Insert shock absorber in
section? mounting section, or strengthen
the mounting section.
NO
NO
Is the piping secured? Insert cushion materials to the
[Power supply side] YES pipe support such as saddle.
Does
YES
the fan contact with other Disassemble and remove parts
parts? contact.
NO
Does the pipe YES

contact with casing? Correct piping manually or
attach a dead weight to pipe.
NO
Is the noise
flushing sound from YES
pressure reducing valve or Normal
capillary tube?
NO
Continuous
slight noise of "shoo..." YES
during cooling or Normal. The sound is flushing
defrosting noise of gas (refrigerant) inside
air conditioning unit.
NO
Sound of
"shoo..." generates
YES
just after operation start or stop, Normal. The noise is a sound
or defrosting start or generated at the time of gas
stop.
(refrigerant) flow change or stop.
NO
Sound of
"shoo..." generates during YES
Normal. Operation sound of
cooling or after operation
stop. draining device
NO
Creak during heating YES

and after operation stop Normal. Creak generates by
shrinkage of resin parts due to
NO temperature change.
Is this an impact YES

noise at the start/end of It is normal.
defrosting? An impact noise can be reduced
by means of "Defrost Noise
NO Reduction Setting." For more
details, refer to "Field Setting from
• Overcharge of refrigerant Remote Controller".
• Air mixed in refrigerant system
• Flushing noise due to refrigerant After vacuum drying, charge
shortage. (Sound of shoo...) correct amount of refrigerant.
2.10 Equipment Discharges Dust

Models
Supposed Carpet
Causes Animal hair
Application (cloth shop,...)
Troubleshooting
Does the
trouble generate at the
YES
time of operation start again after Dust collected inside the indoor
extended period of unit are blown out.
operation?
Cleaning for inside of indoor unit
is necessary.
NO
YES
Is the air filter equipped? Dust collected inside the indoor
unit are blown out.
NO Cleaning for inside of indoor unit
is necessary.
Install the air filter.
2.11 Remote Controller LCD Displays "88"

Models
Troubleshooting
Trouble
generates just after power YES
The unit is checking to confirm
supply ON. that remote controller is normal.
NO Indication appears for short
time.
Is the position of
YES
SS1 on indoor unit PCB at Turn the switch to "Normal", and
"Emergency"? reset power supply.
NO
Check the unit based on

troubleshooting of indoor unit LED and
outdoor unit LED.
2.12 Swing Flap does not Operate

Applicable FCQ
Models
Method of Error Utilizes ON/OFF of the limit switch when the motor turns.
Detection
Error Decision When ON/OFF of the micro switch for positioning cannot be reversed even through the swing
Conditions flap motor for a specified amount of time (about 30 seconds).
Remark Some functions can force the swing flap into a fixed position, although swing mode is selected
on the remote controller. This is not a unit error, but a control function to prevent draft to the
customer.
Before starting the troubleshooting, make sure the swing flap is not forced into such a fixed
position. (e.g. Hot start, defrost operation, thermostat OFF in heating operation or freeze-up
prevention in cooling operation. For details see "Fan and Flap Operations" on P.27)
Supposed Defective swing motor

Causes Defective micro switch
Defective connector connection
Defective indoor unit PCB
Troubleshooting
Are the
connectors correctly NO
connected to X29A and X14A Connect correctly.
on the PCB?
YES
Is the limit
switch’s transfer NO Connect correctly.
connector correctly
connected?
YES
Turn the power supply OFF once and

restart, and check whether the swing
flap motor swings when the power
supply is restarted.
Disconnect X14A, turn the power

YES supply OFF once and restart, and
Does the flap swing?
check if the limit switch has continuity
NO when the power supply is restarted.

restart, and measure the output Is continuity/no YES
voltage of connector X29A when the continuity reversed?
power supply is restarted.
NO
NO Replace the indoor unit PCB.

220 - 240 VAC?
YES
Replace the swing motor

assembly.
Troubleshooting by Remote Controller SiAU281423E
3. Troubleshooting by Remote Controller

3.1 Mode Changeover
The following modes can be selected by using the [INSPECTION/TEST Operation] button on the remote
control.
On power-up, the message "Connection under check. Please wait for a moment" will be displayed on the
remote controller screen. Then that message will disappear and the basic screen will be displayed. To access
a mode from the basic screen, refer to the figure below.
When any of the operation buttons is pressed, the backlight will come on and remains lit for about 30
seconds. Be sure to press a button while the backlight is on (this does not apply to the On/Off button.)
<Main Menu>
• Set temp. mode changeover
• Airflow direction
• Quick Cool/Heat On/Off
• Ventilation
• Timer setting
• Service Contact/Model Info
• Convenient functions
• Setting status list
Main Menu screen • Clock setting
• Language changeover
<Basic Screen>
• Operation mode changeover
• Fan speed control Press Press Cancel
• Menu display Menu/Enter button once.
• Confirmation of each setting button once.
• On
• Off
• Cancel
• Operation lamp
Press Cancel button Press Cancel

for 4 seconds or more. Basic screen button once.
Press Cancel
button once.
Press Cancel button
for 4 seconds or more.
Field Setting screen Service Menu screen
<Field Setting Menu> <Service Menu>

• Test operation ON/OFF • Model name display
• Register Service Contract • Operating hours display
• Field setting list • Indoor status display
• Group No. setting • Outdoor status display
• Indoor unit AIRNET No. set • Forced defrost
• Outdoor unit AIRNET No. set • Error display selection
• Error record • Unit No. transfer
• Indoor status display • Sensor/address data display
• Outdoor status display
• Fan forced operation ON
• Main/Sub changeover
• Filter element sign OFF
SiAU281423E Troubleshooting by Remote Controller
3.2 Procedure of Self-diagnosis by Remote Controller

3.2.1 Wired Remote Controller — BRC1E62
The following will be displayed on the screen when an error (or a warning) occurs during operation.
Check the error code and take the corrective action specified for the particular model.
Screen
Operation lamp
(1)Checking an error or warning

Operation Status Display
The operation lamp (green)

Abnormal starts to blink. The message
shutdown The system stops operating. "Error: Push Menu button" will
appear and blink at the bottom of
the screen.
The operation lamp (green)

remains on. The message
Warning The system continues its operation. "Warning: Push Menu button" will
appear and blink at the bottom of
the screen.
(2)Taking corrective action
· Press the Menu/Enter button to check the error code.
· Take the corrective action specific to the model.
Error code
Applicable
model names
3.2.2 Wireless Remote Controller

If unit stops due to an error, the operation indicating LED on the signal receiving part of indoor unit blinks.
The error code can be determined by following the procedure described below. (The error code is displayed
when an operation error has occurred. In normal condition, the error code of the last problem is displayed.)
1 Press the INSPECTION/TEST button to select “inspection”. The equipment enters

the inspection mode. The “Unit” indication is displayed and the Unit No. display
shows blinking “0” indication.
2 Set the Unit No.
Press the UP or DOWN button and change the Unit No. display until the buzzer
(∗1) is generated from the indoor unit.
∗1 Number of beeps
3 short beeps: Conduct all of the following operations.
1 short beep: Conduct steps 3 and 4.
Continue the operation in step 4 until a buzzer remains ON. The
continuous buzzer indicates that the error code is confirmed.
Continuous beep: No abnormality.
3 Press the MODE selector button.
The left “0” (upper digit) indication of the error code blinks.
4 Error code upper digit diagnosis
Press the UP or DOWN button and change the error code upper digit until the error
code matching buzzer (∗2) is generated.
The upper digit of the code changes as shown below when the UP and DOWN
buttons are pressed.
"UP" button "DOWN" button

∗2 Number of beeps
Continuous beep: Both upper and lower digits matched. (Error code confirmed)
2 short beeps: Upper digit matched.
1 short beep: Lower digit matched.
5 Press the MODE selector button.
The right “0” (lower digit) indication of the error code blinks.
6 Error code lower digit diagnosis
Press the UP or DOWN button and change the error code lower digit until the
continuous error code matching buzzer (∗2) is generated.
The lower digit of the code changes as shown below when the UP and DOWN
buttons are pressed.
"UP" button "DOWN" button
Normal status
Enters inspection mode from normal
status when the INSPECTION/TEST
button is pressed. 2
1 Press INSPECTION/TEST button.
If no button is pressed
for 1 minute, equipment
returns to normal status.
3
Press
MODE
When MODE selector selector
button is pressed or button.
no button is pressed
for 1 minute,
equipment returns to
normal status.
6 4
If no button is pressed
for 1 minute, equipment
returns to normal status.
5 Press MODE selector button.
3.3 Error Codes and Description

Remote
Controller Contents of Error Reference Page
Display
Indoor Unit A0 External protection device –
A1 Indoor unit PCB abnormality 96
A3 Drain water level system abnormality 97
A6 Indoor unit fan motor lock 99
A7 Swing flap motor abnormality / lock 100
AF Drain system abnormality 102
AJ Capacity setting abnormality 103
C4 Heat exchanger thermistor system abnormality 104
C5 Intermediate heat exchanger thermistor system abnormality 104
C9 Suction air thermistor system abnormality 104
CC Humidity sensor system abnormality 105
CJ Room temperature thermistor in remote controller abnormality 106
Outdoor E1 Outdoor unit PCB abnormality 107
Unit
E3 High pressure abnormality (detected by the high pressure switch) 108
E4 Pressure sensor abnormality 110
E5 Compressor motor lock 112
E7 Outdoor unit fan motor abnormality 113
E9 Electronic expansion valve abnormality 116
F3 Discharge pipe temperature abnormality 119
H3 High pressure switch system abnormality 121
H9 Outdoor air thermistor system abnormality 122
J1 Pressure sensor abnormality 123
J3 Discharge pipe thermistor system abnormality 122
J5 Suction pipe thermistor system abnormality 122
J6 Heat exchanger thermistor system abnormality 122
J7 Intermediate heat exchanger thermistor system abnormality 122
J8 Liquid pipe thermistor system abnormality 122
L1 Outdoor unit PCB abnormality 124
L4 Radiation fin temperature rise 126
L5 DC output overcurrent (instantaneous) 128
L8 Electronic thermal (time lag) 131
L9 Stall prevention (time lag) 133
P1 Open phase or power supply voltage imbalance 135
P4 Radiation fin thermistor abnormality 136
PJ Capacity setting abnormality 137
U0 Refrigerant shortage (error) 138
U2 Power supply voltage abnormality 140
System U4 Transmission error between indoor and outdoor unit 142
U5 Transmission error between indoor unit and remote controller 145
Transmission error between main remote controller and sub remote
U8 controller
146
UA Field setting switch abnormality 147

UC Centralized address setting error 149
Transmission error between indoor and outdoor unit / piping and wiring
UF mismatch / refrigerant shortage
150
3.4 Error Codes - Sub Codes

If an error code like the one shown below is displayed when the navigation remote controller (BRC1E61) is in
use, make a detailed diagnosis or a diagnosis of the relevant unit referring to the attached list of detailed error
codes.
3.4.1 Indoor Unit

Troubleshooting
Error code
Description of error Description of diagnosis
A6 - 01 Fan motor locked A locked fan motor current has been detected.
Turn the fan by hand to check for the connection of
connectors.
A6 - 10 Fan overcurrent error A fan motor overcurrent has been detected.
Check for the connection of the connector between the fan
motor and the fan PCB. If the connection is normal, replace
the fan motor. If this still cannot solve the error, replace the
fan PCB.
A6 - 11 Fan position detection error An error in the detection of position of the fan motor. Check
for the connection of the connector between the fan motor
and the fan PCB. If the connection is normal, replace the fan
motor. If this still cannot solve the error, replace the fan PCB.
AH - 03 Transmission error (between the self-cleaning Check for the connection of the harness connector between
decoration panel and the indoor unit) the panel PCB and the indoor unit PCB.
[when the self-cleaning decoration panel is
mounted]
AH - 04 Dust detection sensor error Check for the connections of the connector X12A on the
[when the self-cleaning decoration panel is panel PCB and the connectors X18A and X19A on the
mounted] sensor PCB.
AH - 05 Dust collection sign error Check for clogging with dust at the dust collection port as
[when the self-cleaning decoration panel is well as in the brush unit, S-shaped pipe, and dust box.
mounted] Furthermore, check for any stains of the light receiving and
emitting parts of the infrared unit.
AH - 06 Air filter rotation error Check for anything getting in the way of rotating the filter
[when the self-cleaning decoration panel is (e.g. the filter comes off or the drive gear is clogged with
mounted] foreign matters).
AH - 07 Damper rotation error The damper does not rotate normally. Check for any foreign
[when the self-cleaning decoration panel is matters around the damper and for the operation of the gear
mounted] and limit switch.
AH - 08 Filter self-cleaning operation error The unit has not yet completed the filter self-cleaning
[when the self-cleaning decoration panel is operation even after the lapse of specified period of time.
mounted] Check for any external noise, etc.
C6 - 01 Faulty combination of indoor unit PCB and fan A combination of indoor unit PCB and fan PCB is faulty.
PCB Check whether the capacity setting adaptor is correct and
the type of the fan PCB is correct.
3.4.2 Outdoor Unit

Troubleshooting
Error code
E7 - 01 Fan motor lock The fan motor has caused abnormal rotation. Check for the
connection of the connector between the fan motor and the
outdoor unit PCB. If the connection is normal, replace the fan
motor. If this still cannot solve the error, replace the outdoor
unit PCB.
L1 - 01 Instantaneous overcurrent error (while in startup Refer to the “L1” flow chart of each manual and make a
operation) diagnosis of the relevant unit based on the Error code shown
L1 - 02 Current sensor error in PCB to the left.
L1 - 03 Current offset error
L1 - 04 IGBT (∗1) error
L1 - 05 Jumper setting error
L1 - 06 SP/MP-PAM (∗2, 3) overvoltage error
L8 - 01 Electronic thermal 1 error Overload current continues for a period of 260 seconds or
more.
This error is supposed to have resulted from excessive
charging of refrigerant, damage caused to the compressor
bearing, too high-pressure, etc.. Check and probe the cause.
L8 - 02 Electronic thermal 2 error Overload current close to the locked current flowed in the
thermal for a period of five seconds. This error is supposed
to have resulted from closed stop valve, disconnected wire in
the compressor motor, etc. Check and probe the cause.
L8 - 03 Drop in compressor revolutions Compressor load has been increased after startup. This
error is supposed to have resulted from instantaneous power
failure, liquid back, etc. Check and probe the cause.
L8 - 04 Thunder detection error Surges caused by thunder
L8 - 05 Inverter limiting current Excessive limiting current is flowing in the inverter. This error
is supposed to have resulted from failure to open the stop
valve, excessive charging of refrigerant, clogging in the
indoor unit filter stain in the indoor/outdoor unit heat
exchanger etc.. Check and probe the cause.
L9 - 01 Stall prevention (current increase) Overload current has been applied to start up the
compressor.
This error is supposed to have resulted from high startup
differential pressure, liquid back, excessive compressor oil,
abnormal compressor coil, seizure of the compressor shaft,
etc.
Check and probe the cause.
L9 - 02 Stall prevention (startup error) The compressor has not completed startup operation. This
error is supposed to have resulted from high startup
differential pressure, liquid back, excessive compressor oil,
abnormal compressor coil, seizure of the compressor shaft,
faulty position detection circuit, etc.. Check and probe the
cause.
PJ - 01 Capacity setting not made This is an outdoor unit PCB for repair, but has no capacity
setting adaptor connected. Connect a correct capacity
setting adaptor to the PCB.
PJ - 04 Faulty capacity setting This error results from a mismatch of signals between the
controller in the PCB and the inverter. Check whether the
type of the PCB is correct and correct capacity setting
adaptor is connected.
U0 - 02 Gas shortage - Outdoor unit (Factor 0) This error results from a shortage of refrigerant. Refer to the
“U0” Troubleshooting flow chart and make a diagnosis, and
then take countermeasures.
U0 - 03 Gas shortage - Outdoor unit (Factor 1) This error results from a shortage of refrigerant cause by gas
leakage. Charge refrigerant up to the normal refrigerant
amount.
U0 - 04 Gas shortage - Outdoor unit (Factor 2) This error results from clogging caused somewhere in the
refrigerant piping system. Check for a failure to open the stop
valve and clogging in the refrigerant system.
Note: ∗1. IGBT: IGBT is a power semiconductor device primarily used as an electronic switch.
∗2. SP: Single Pulse
∗3. MP: Multi Pulse
Troubleshooting
Error code
U2 - 01 Power supply voltage error This error is supposed to have resulted from under- or over-
voltage of the power supply, or faulty voltage sensor in the
PCB.
U2 - 02 Open phase of power supply Check for any open phase of the power supply.
U2 - 03 Main circuit capacitor charge error There is abnormal circuit current flowing in the PCB. If wire
connections related to the PCB are normal, replace the
outdoor unit PCB.
U2 - 04 SP/MP - PAM overvoltage error There is overvoltage between SP/MP and PAM (Single
phase). If wire connections related to the PCB are normal,
replace the outdoor unit PCB.
UA - 01 Incorrect number of indoor units connected This error will be displayed if the locally-set number of indoor
units is different from the detected number of indoor unit.
UA - 02 Multiple master units detected There are a number of indoor units with a remote controller
connected.
Connect the remote controller to only one indoor unit.
UA - 03 Excess indoor units connected This error will be displayed if five or more indoor units are
connected.
UA - 05 Indoor-Outdoor transmission error between There is an error in transmission between the outdoor unit
slave 1 and outdoor unit and slave indoor unit 1. Check for the connection of the
jumper between the slave indoor unit (with no remote
controller connected) and the outdoor unit.
UF - 01 Incorrect wiring There is an error in wire connections for transmission
between indoor and outdoor units (judged with the indoor
unit). Check for the connections of jumpers 1, 2, and 3
between the indoor and outdoor units.
UF - 02 Piping connected the other way round There is an error in operation mode and refrigerant piping
detection temperature. Check for any refrigerant piping
connected the other way round, shortage of refrigerant, etc.
3.5 Overview of the Outdoor Safety Devices

High pressure switch Fuse
Model
Open Close
RZQ71LV1 4.0 MPa +0/-0.15 3.0 MPa +/-0.15 F1U (6.3A/250V)
F6U (3.15A/250V)
RZQ100LV1 F1U (6.3A/250V)
F2U (40A/500V)
F6U (3.15A/250V)
RZQ125LV1 F1U, F3U, F4U (6.3A/250V)
F6U (5A/250V)
RZQ140LV1 F1U, F3U, F4U (6.3A/250V)
F6U (5A/250V)
F11U (56A/250V)
3.6 Overview of the Indoor Safety Devices

Thermal protector Thermal fuse fan motor
Model
Abnormal Reset (automatic)
FCQ71 - 140KAVEA — — N.A.
3.7 Indoor Unit PCB Abnormality

Error Code A1
Applicable All indoor models
Models
Method of Error Check data from E²PROM.

Detection
Error Decision The error is generated when the data from the E²PROM is not received correctly.
Conditions
E²PROM (Electrically Erasable Programmable Read Only Memory): A memory chip that holds
its content without power. It can be erased, either within the computer or externally and usually
requires more voltage for erasure than the common +5 volts used in logic circuits. It functions
like non-volatile RAM, but writing to E²PROM is slower than writing to RAM.
Supposed Defective indoor unit PCB

Causes External factor (Noise, etc.)
Troubleshooting
Switch the power OFF and ON again

to restart.
NO
Normal reset? Replace the indoor unit PCB.
YES
The error may be caused by an

external factor, rather than
damaged parts.
Locate the cause and correct
the situation.
3.8 Drain Water Level System Abnormality

Error Code A3
Models
Method of Error By float switch OFF detection

Detection
Error Decision The error is generated when the water level reaches its upper limit and when the float switch
Conditions turns OFF.
Supposed Defective drain pump

Causes Improper drain piping work
Drain piping clogging
Defective float switch
Defective short circuit connector X15A
Troubleshooting
Is the unit a cassette NO

or built-in type?
YES YES Is the optional

drain raising mechanism
connected?
NO
Is the short
circuit connector NO
connected to X15A on the Connect the short circuit
indoor unit PCB? connector.
YES
Check the
continuity of the short NO
circuit connector. Is there Connect the short circuit
continuity? connector.
YES
Replace the indoor unit PCB.
Is a drain pump NO
connected to the indoor unit Connect the drain pump.
PCB?
YES
Does the drain Set to

NO "emergency" and check NO
pump work after restarting the voltage of X25A. 220- Replace the indoor unit PCB.
operation? 240 VAC?
YES YES
Replace the drain pump.
Is the drain water YES
level abnormally high? There is an error of the drain
system.
NO
Is the float switch NO

connected to X15A? Connect the float switch
YES
Remove the float switch from X15A,

short-circuit X15A, and restart
operation.
Does "A3"
appear on the remote controller NO
Replace the float switch.
display?
YES
Note:
If "A3" is detected by a PCB which is not mounted with X15A, the PCB is defective.
3.9 Indoor Unit Fan Motor Lock

Error Code A6
Models
Error Generation The error is generated when the fan rotations are not detected while the output voltage to the
fan is at its maximum.
Supposed Defective indoor unit fan motor

Causes Broken or disconnected wire
Incorrect contact
Troubleshooting
Check the connections of X20A.
Is the
harness from the fan
motor correctly connected to NO
Connect correctly.
X20A connector?
YES
With
transfer connector
between the fan motor and NO
X20A disconnected, can the fan Replace the fan motor.
be easily turned by
hands?
YES
CHECK 5 Check for the

fan motor connector.
Is the resistance
between each pins above NO
Replace the fan motor.
judgement standard?
YES
CHECK 5 Refer to P.156.
3.10 Swing Flap Motor Abnormality / Lock

Error Code A7
Models
Method of Error Utilizes ON/OFF of the limit switch when the motor turns.
Detection
Error Decision When ON/OFF of the micro-switch for position detection cannot be reversed even though the
Conditions swing flap motor is energized for a specified amount of time (about 30 seconds).
∗ Error code is displayed but the system operates continuously
Supposed Defective swing flap motor

Causes Defective micro-switch

Troubleshooting
Is the
connector (X36A) NO
Connect correctly.
correctly connected?
YES
Is the limit
switch's transfer connector NO
Connect correctly.
correctly connected?
YES

restart, and check whether the swing
flap motor swings when the power
supply is restarted.
Disconnect the connector (X36A),

turn the power supply OFF once and
Does the swing YES
restart, and check if the limit switch
flap motor swing? has continuity when the power supply
is restarted.
NO

Does
restart, and measure the output YES
continuity/no continuity Replace the indoor unit PCB.
voltage of connector (X36A) when the
reverse?
power supply is restarted.
NO
NO
220-240 VAC? Replace the indoor unit PCB.
YES
Replace the swing flap motor.

3.11 Drain System Abnormality

Error Code AF
Models
Method of Error Water leakage is detected based on float switch ON/OFF operation while the compressor is in
Detection non-operation.
Error Decision The float switch changes from ON to OFF while the compressor is OFF.
Conditions
Supposed Error in the drain pipe installation

Causes Defective float switch
Defective drain pump
Troubleshooting
Are float switch and NO

Possible failure of float switch.
drain pipe normal?
Check to see if drain-up height
and horizontal pipe length
YES exceed specifications.
Is water drainage NO
Clogged drain water discharge
system normal?
system. Clogged drain pump.
Defective float switch.
YES

Check to see if drain-up height
exceed specifications.
Is drain pump NO
Check the jumper connector
installed?
X15A.
YES
Is drain pump NO
Check the drain pump and drain
normal?
pipe.
YES
Is amount of
circulated drain water YES
excessive after pump Check water drainage system.
stops operation? Check to see if drain-up height
NO exceed specifications.
Does drain water flow YES

in reverse during non Abnormal trap in water drainage
operation? system
NO

3.12 Capacity Setting Abnormality

Error Code AJ
Models
Method of Error Capacity is determined according to resistance of the capacity setting adaptor and the memory
Detection inside the IC memory on the indoor unit PCB, and whether the value is normal or abnormal is
determined.
Error Decision When the capacity code is not saved to the PCB, and the capacity setting adaptor is not
Conditions connected.
When a capacity that does not exist for that unit is set.
Supposed Defective capacity setting adaptor connection

Causes Defective indoor unit PCB
Troubleshooting
The indoor unit PCB NO

was replaced with a Replace the indoor unit PCB.
spare PCB.
YES
The
capacity setting
adaptor need to be NO
installed when
replacing the
PCB.
YES
Install a capacity setting
adaptor.

3.13 Thermistor Abnormality

Error Code C4, C5, C9
Models
Method of Error The error is detected by temperature detected by thermistor.

Detection
Error Decision When the thermistor becomes disconnected or shorted while the unit is running.
Conditions
Supposed Defective connector connection

Causes Defective thermistor
Broken or disconnected wire
Troubleshooting
Check the connector connection.
NO
Is it connected properly? Correct the connection.
YES
Check the thermistor resistance.
CHECK 1 NO
Is it normal?
Replace the thermistor.
YES
Check the contact between thermistor

and PCB.
NO
Is the contact OK? Correct the contact.
YES
Replace the outdoor unit PCB.
C4: Heat exchanger thermistor (R2T)

C5: Intermediate heat exchanger
thermistor (R3T)
C9: Suction air thermistor (R1T)
CHECK 1 Refer to P.151, 152.

3.14 Humidity Sensor System Abnormality

Error Code CC
Models
Method of Error The error is detected by humidity detected by humidity sensor.

Detection
Error Decision The error is generated when the humidity sensor becomes disconnected or shorted when the
Conditions unit is running.
∗ Error code is displayed but the system operates continuously
Supposed Defective sensor

Causes Broken wire
External factor (Noise, etc.)
Troubleshooting
Remove the humidity sensor from the

indoor unit PCB and insert it again.
YES
Does it function normally? It is normal.
(Poor connector contact)
NO
Delete the error code history from the

remote controller. (∗1)
Error is displayed again. YES

Replace the humidity sensor
(∗2)
PCB (A2P).
∗3
NO
It is believed that external

factors (noise or else) other than
failure caused the error.
Notes:
∗1. To delete the history, the ON/OFF button of the remote controller must be pressed and held for 5 seconds
in the check mode.
∗2. To display the code, the INSPECTION/TEST button of the remote controller must be pressed and held in
the normal mode.
∗3. If "CC" is displayed even after replacing the humidity sensor PCB assy (A2P) and taking the steps ∗1 and
2, replace the indoor unit PCB assy (A1P).

3.15 Room Temperature Thermistor in Remote Controller

Abnormality
Error Code CJ
Models
Method of Error Error detection is carried out by temperature detected by room temperature thermistor in remote
Detection controller. (∗1)
Error Decision When the room temperature thermistor in remote controller becomes disconnected or shorted
Conditions while the unit is running.
∗ Error code is displayed but the system operates continuously.
Supposed Defective room temperature thermistor in remote controller

Causes Defective remote controller PCB
Troubleshooting
Clear the error code history. (While in

inspection mode, press and hold the
“ON/OFF” button for a period of 4
seconds or more.)
YES
Error is displayed again. Replace the remote
controller.
NO
External factor other than

equipment error.
(for example, noise etc.)
Note:
∗1. How to delete “the history of error codes”.
Press the “ON/ OFF” button for 4 seconds and more while the error code is displayed in the inspection
mode.

3.16 Outdoor Unit PCB Abnormality

Error Code E1
Applicable RZQ
Models
Method of Error Micro-computer checks whether E2PROM is normal.

Detection
Error Decision E2PROM:

Conditions When E2PROM error when turning the power supply ON
Supposed Defective outdoor unit PCB (A1P)

Causes Defective fan motor
Troubleshooting
Turn OFF the power supply once and

then turn it ON again.
YES
Does it return normally? External factors (Noise, etc.)
NO
Turn OFF the power supply, remove

the fan motor connector and then turn
ON the power supply again.
Error is displayed again. YES

Replace the outdoor unit PCB
(A1P).
NO
Check the fan motor.

3.17 High Pressure Abnormality (Detected by the High

Pressure Switch)
Error Code E3
Applicable RZQ
Models
Method of Error The protection device circuit checks continuity in the high pressure switch.
Detection
Error Decision When the high pressure switch is actuated

Conditions
Supposed Defective high pressure switch

Causes Disconnection in high pressure switch harness
Defective connection of high pressure switch connector
Clogged indoor unit suction filter (in heating operation)
Dirty outdoor unit heat exchanger (in cooling operation)
Defective indoor unit fan motor (in heating operation)
Defective outdoor unit fan motor (in cooling operation)
Refrigerant overcharge
Stop valve is not opened.
Defective outdoor unit PCB
High Pressure The table below contains the preset high pressure switch values.
Switch Settings High pressure switch
Open Close
4.0 MPa +0/-0.15 3.0 MPa +/-0.15

Troubleshooting
Is the stop valve open? NO

Open the stop valve.
YES
NO
Is it in cooling operation?
(In heating operation)
YES
(In cooling Is the
operation) intermediate heat
exchanger thermistor
NO
(connector: X12A) properly Connect the connector properly.
connected to the outdoor
unit PCB?
Is the
pressure sensor
NO YES
unit PCB?
Remove the thermistor from the
outdoor unit PCB and measure
YES
resistance between the pins (5) and (6).
CHECK 10 Measure voltage

between the connector pins (1) and
(3) above.
Is it normal? NO
CHECK 1
Replace the group thermistor.
YES
Is the
relation between low NO
pressure and voltage Replace the pressure sensor.
normal?
YES
Is low pressure
NO
abnormally low? Replace the outdoor unit PCB
CHECK 3 (A1P).
∗ Replace the PCB
YES
equipped with resin case.
Correct the refrigerant system

defect.

3.18 Pressure Sensor Abnormality

Error Code E4
Applicable RZQ (except RZQ100LV1)
Models
Method of Error [In cooling]

Detection Detect errors by the pressure sensor (S1NPH).
[In heating]
Detect errors by the intermediate heat exchanger thermistor (R5T).
Error Decision [In cooling]

Conditions When the detection pressure is the following value
0.12 MPa or less continues for 5 minutes
When the saturated pressure equivalent to the detection temperature is the following value
0.12 MPa or less continues for 5 minutes
Supposed Stop valve is not opened

Causes Defective pressure sensor and intermittent harness
Abnormal drop of low pressure
(Inadequate refrigerant)
(Abnormal refrigerant piping system (liquid pipe system))
(Defective electronic expansion valve)

Troubleshooting
Is the stop valve open? NO

Open the stop valve.
YES
NO
Is it in cooling operation?
(In heating operation)
YES
(In cooling Is the
operation) intermediate heat
exchanger thermistor
NO
unit PCB?
Is the
pressure sensor
NO YES
unit PCB?
Remove the thermistor from the
outdoor unit PCB and measure
YES
resistance between the pins (5) and (6).
CHECK 10 Measure voltage

between the connector pins (1) and
(3) above.
Is it normal? NO
CHECK 1
Replace the group thermistor.
YES
Is the
relation between low NO
pressure and voltage Replace the pressure sensor.
normal?
YES
Is low pressure
NO
abnormally low? Replace the outdoor unit PCB
CHECK 3 (A1P).
∗ Replace the PCB
YES
equipped with resin case.
Correct the refrigerant system

defect.

3.19 Compressor Motor Lock

Error Code E5
Applicable RZQ
Models
Method of Error Detect the motor lock when the compressor is energized.
Detection
Error Decision If the motor rotor does not rotate when the compressor is energized.
Conditions
Supposed Compressor lock

Causes High differential pressure (2.6 MPa or more) starting
Incorrect UVWN wiring
Defective inverter PCB
Stop valve is not opened
Troubleshooting
Check the installation conditions.
NO
Is the stop valve open? Open the stop valve.
YES
Is the UVW wiring NO

Connect correctly.
normal?
YES
Is high pressure YES

higher than 2.6 MPa at Remedy the cause.
starting?
NO
Check and
see whether compressor YES
is short-circuited or Replace the compressor.
ground.
NO
Does low or
high pressure vary even YES
instantaneously when restarting Replace the outdoor unit PCB
compressor? (A1P).
NO
Replace the compressor.

3.20 Outdoor Unit Fan Motor Abnormality

Error Code E7
Applicable RZQ
Models
Method of Error Abnormality of fan motor system is detected according to the fan speed detected by hall IC
Detection when the fan motor runs.
Error Decision When the fan runs with speed less than a specified one for 15 seconds or more when the fan
Conditions motor running conditions are met
When connector detecting fan speed is disconnected
When error is generated 4 times, the system shuts down.
Supposed Fan motor abnormality

Causes The harness connector between fan motor and PCB is left in disconnected, or defective
connector
Fan does not run due to foreign matters tangled
Defective outdoor unit (inverter) PCB
Blowout of fuse

Troubleshooting
Is the supply
NO
voltage within the range 180 Ask repair so that the supply
to 220 VAC? voltage will be within the normal
YES range.
Turn OFF the power again (and wait

for 10 minutes).
Is the fan
motor connector correctly NO
Properly connect the connector.
unit PCB?
YES
Is there any NO
foreign matter around the Remove the foreign matter.
fan?
YES
Remove the fan motor connector.
Is the fan rotatable NO

easily by hand?
YES
CHECK 8 check the resistance value

for the fan motor.

Is the
resistance value of the fan NO
motor normal?
YES
Does the fuse have NO

Replace the fuse.
continuity? (∗1)
YES
Properly plug the fan motor connector

and then turn ON the power again.
YES
Does "E7" appear again? Replace the outdoor unit PCB
NO
(A1P).
There is no problem with the

unit. An external factor (noise,
etc.) other than unit failure may
be a cause of the error.
∗1 Continuity of fuse:
RZQ Series F6U

3.21 Electronic Expansion Valve Abnormality

Error Code E9
Applicable RZQ
Models
Method of Error Detect errors based on check of continuity of the electronic expansion valve.
Detection Detect errors by suction pipe superheated degree, discharge pipe superheated degree and
electronic expansion valve opening degree.
[Suction pipe superheated degree]

Cooling:Suction pipe thermistor - low pressure sensor equivalent temperature
Heating:Suction pipe thermistor - heat exchanger distribution pipe thermistor
[Discharge pipe superheated degree]

Cooling:Discharge pipe thermistor - intermediate heat exchanger thermistor
Heating:Discharge pipe thermistor - high pressure sensor equivalent temperature
Error Decision No common power supply when the power is turned ON

Conditions When the following conditions are established
Suction pipe superheated degree < 4°C
Discharge pipe superheated degree < 5°C
Electronic expansion valve opening degree < Minimum opening degree
Supposed Defective electronic expansion valve

Causes Defective solenoid valve
Defective check valve
Disconnection of electronic expansion valve harness
Defective connection of electronic expansion valve connector
Defective each thermistor
Wrong mounting
Defective pressure sensor
Defective outdoor unit control PCB

Troubleshooting
Turn OFF the power supply once and

then turn it ON again.
NO Does the error

code "E9" recur?
YES
Is the
electronic expansion
valve connector properly NO
Connect properly.
unit PCB? (∗1)
YES
Is the coil
resistance of the electronic NO
expansion valve normal?
Replace the coil of the
(∗2) electronic expansion valve.
YES
Is the
temperature
sensor of each
thermistor (suction pipe,
discharge pipe, intermediate NO
heat exchanger and heat Mount properly.
exchanger distribution pipe
thermistors) mounted
properly?
YES
Are the
NO
characteristics of each thermistor Replace the abnormal
normal? (∗3) thermistor.
YES
Are the
pressure sensor characteristics NO
Replace the pressure sensor.
normal? (∗4)
YES

Actually, it is in wet operation.
See CHECK 6 to eliminate the

causes of wet operation.
Restart the operation.
Does the error YES

code "E9" recur? Replace the outdoor unit PCB
(A1P).
NO PCB equipped
with a resin case
It is believed that factors (noise,
etc,) other than failure caused
the error.
∗1: Electronic expansion valve and connector No. X21A
∗2: Electronic expansion valve connector and coil resistance criteria
RZQ71LV1
1 White
Measurement point Judgement
2 Yellow 1-6
3 Orange 2-6
40~50Ω
3-6
4 Blue
4-6
5—
6 Red
RZQ100-140LV1
1 Orange
2 Red 1-5
3 Yellow 3-5
40~50Ω
2-6
4 Black
4-6
5 Gray
6 White
∗3: For thermistor temperature and resistance characteristics, see CHECK 1 .

∗4: For voltage characteristics of the pressure sensor. CHECK 10

3.22 Discharge Pipe Temperature Abnormality

Error Code F3
Applicable RZQ
Models
Method of Error Abnormality is detected according to the temperature detected by the discharge pipe thermistor.
Detection
Error Decision When the discharge pipe temperature rises to an abnormally high level
Conditions When the discharge pipe temperature rises suddenly
After operation start, the discharge pipe temperature does not rise.
Supposed Defective discharge pipe thermistor

Causes Defective connection of discharge pipe thermistor
Insufficient refrigerant amount

Troubleshooting
Is the discharge YES

pipe temperature high? Abnormality in refrigerant
(∗1) system such as refrigerant
NO shortage, defective compressor,
etc. Conduct inspection
Is the
discharge pipe thermistor NO
correctly connected to Connect correctly, and operate
PCB (A1P)? the unit again.
YES
Is the
discharge pipe thermistor NO
attached to the discharge Attach the thermistor, and
pipe? operate the unit again.
YES
CHECK 1
Is the discharge pipe NO
Replace the discharge pipe
thermistor characteristic
normal? (∗2) thermistor.
YES

(A1P).
Note:
∗1. Temperature varies depending on model type.
Model Temperature
RZQ71LV1 125°C or 110°C for 15 continuous minutes
RZQ100-140LV1 135°C or 115°C for 10 continuous minutes

3.23 High Pressure Switch System Abnormality

Error Code H3
Applicable RZQ
Models
Method of Error The protection device circuit checks continuity in the high pressure switch.
Detection
Error Decision When there is no continuity in the high pressure switch during compressor stops operating.
Conditions
Supposed Incomplete high pressure switch

Causes Disconnection in high pressure switch harness
Defective connection of high pressure switch connector
Disconnected lead wire
Troubleshooting
Is protection high
pressure switch connector NO
(X32A) correctly connected to Connect correctly.
outdoor unit PCB?
YES
Wait for 10 minutes after the unit

stops operating, then check the
following.
Is there
continuity in each protection high NO
Replace the high pressure
pressure switch?
switch with no continuity.
YES Resistance in normal operation:
10Ω or less
Is
there continuity in NO
Replace the lead wire.
lead wire?
YES

(A1P).

3.24 Thermistor System Abnormality

Error Code H9, J3, J5, J6, J7, J8
Applicable RZQ
Models
Method of Error Abnormality is detected according to the temperature detected by each thermistor.
Detection For the radiation fin thermistor (R10T), refer to P.136
Error Decision When thermistor is disconnected or short-circuited during operation

Conditions
Supposed Defective thermistor

Causes Defective connection of connector
Troubleshooting
Check connectors for connection. (∗1)
NO
Normal? Connect correctly.
YES
Remove the thermistor from outdoor

unit PCB, then measure the
resistance using a tester.
CHECK 1 NO
Replace the thermistor.
Normal?
YES

(A1P).
Note: ∗1. Connector of thermistor

RZQ71-140LV1
Error Code Defective Thermistor
Thermistor Connector
H9 Outdoor air thermistor R1T X11A
J3 Discharge pipe thermistor R2T X12A
J5 Suction pipe thermistor R3T X12A
J6 Heat exchanger thermistor R4T X12A
Intermediate heat exchanger
J7 thermistor R5T X12A
J8 Liquid pipe thermistor R6T X13A

3.25 Pressure Sensor Abnormality

Error Code J1
Applicable RZQ (except RZQ100LV1)
Models
Method of Error The error is detected by the pressure measured with pressure sensor (S1NPH)
Detection
Error Decision When the detect pressure becomes following;

Conditions • Detected pressure ≤ -0.05 MPa continues 185 seconds
• Detected pressure ≥ 4.4 MPa continues 185 seconds
Supposed Defective pressure sensor

Causes Defective outdoor unit PCB
Incorrect connection of connector
Troubleshooting
Check if the connector for the

pressure sensor (X17A) is correctly
connected to the outdoor unit PCB
(A1P)
Is it connected NO
Connect correctly.
correctly?
YES
CHECK 10 Measure the voltage (V)

between the pins # (1) and (3) of the
above connector.
Is the
relation between the NO
pressure and the voltage Replace the pressure sensor
normal? (S1NPH).
YES

(A1P).

3.26 Outdoor Unit PCB Abnormality

Error Code L1
Applicable RZQ
Models
Method of Error Detect errors by current value during waveform output before compressor startup.
Detection Detect errors by current sensor value during synchronized operation at the time of startup.
Detect errors using an SP-PAM series capacitor overvoltage sensor.
Error Decision When overcurrent is detected at the time of waveform output before operating the
Conditions compressor
When the current sensor abnormality during synchronized operation
When overvoltage occurs in SP-PAM
In case of IGBT (∗1) abnormality
In case of defective jumper setting
Supposed Defective outdoor unit PCB (A1P)

Causes • IPM (∗2) failure
• Current sensor failure
• SP-PAM failure
• Failure of IGBT or drive circuit
Defective connection of compressor connector
Defective outdoor unit fan motor
Broken fuse
Note: ∗1. IGBT: IGBT is a power semiconductor device primarily used as an electronic switch.
∗2. IPM: IPM is a semiconductor device for electric power incorporating the drive circuit and
self-protection feature of the power device which controls electric power.

Troubleshooting
Is the power
supply voltage between 180 NO
Request an improvement to
and 220 VAC? make the power supply voltage
fall within the standard range.
YES
Turn OFF the power supply once.
Is the lead
wire for compressor
NO
connected to PCB and compressor Connect tightly and correctly.
without becoming
loose?
YES
Check the resistance value for the fan

motor.
Is the
resistance value of the fan NO
motor normal?
YES
Does the fuse F6U NO

have continuity?
Replace the fuse. Use only
specified fuse.
YES
Power ON again.
Does "L1" error YES

occur?
(A1P).
NO

be the cause.

3.27 Radiation Fin Temperature Rise

Error Code L4
Applicable RZQ
Models
Method of Error Fin temperature is detected by the thermistor of the radiation fin.
Detection
Error Decision When the temperature of the inverter radiation fin increases abnormally due to abnormal heat
Conditions dissipation.
Supposed Activation of fin thermal switch

Causes Defective radiation fin thermistor
High outdoor air temperature
Insufficient cooling of inverter radiation fin
Blocked suction opening
Dirty radiation fin
Defective outdoor unit inverter PCB

Troubleshooting
Can it
be considered that YES
the fin temperature was Eliminate the cause.
high? (∗1)
NO
Is the
connector of the
radiation fin thermistor correctly NO
Connect correctly.
unit PCB? (∗1)
YES
Check the resistance value of the

thermistor according to the
troubleshooting "P4".
NO
Is it normally? Go to Service Diagnosis "P4".
YES
Does the
error code "L4" recur YES
when the unit starts Replace the outdoor unit PCB
operation? (A1P).
NO
Continue the operation.

∗ Fin temperature detection value
Model Detection Reset
RZQ71LV1 92°C 81°C
RZQ100LV1 85°C 75°C
RZQ125·140LV1 88°C 78°C

3.28 DC Output Overcurrent (Instantaneous)

Error Code L5
Applicable RZQ
Models
Method of Error Error is detected by converting the current flowing to power transistor into voltage with CT1 (DC
Detection current sensor).
Error Decision When overcurrent has run to power transistor.

Conditions (Actuated even by instantaneous overcurrent)
Supposed Defective compressor coil (disconnection, poor insulation)

Causes Compressor abnormal startup (mechanical lock)
Instantaneous fluctuation of power supply voltage
Defective compressor (if bearing is scratched)
The stop valve is not opened

Troubleshooting
NO
YES
Is the
compressor
coil disconnected or is YES
Replace the compressor.
the insulation
defective?
NO
Turn the main power supply OFF, and

then disconnect the connection
between the compressor and inverter.
CHECK 4
Continuity check in the power NO
transistor (IGBT (∗1)). Is the
continuity normal? (A1P).
YES
Is the
inverter output
voltage generated
approximately at the same NO
increasing speed for each phase Replace the outdoor unit PCB
∗2 When operating compressor with (A1P).
after turning ON again? compressor output line disconnected,
(∗2) (U-V, V-W, the compressor stops due to error after
W-U) elapsed time of 5 seconds. Therefore,
check the voltage increase for 5
YES seconds.
Check the power supply voltage.
Is instantaneous voltage YES

Correct the power supply.
drop generated?
NO
Compressor inspection. Inspect

according to the diagnosis
procedure for abnormal noise,
vibration, operating status, etc.
of the compressor.

Note:
∗1. IGBT: IGBT is a power semiconductor device primarily used as an electronic switch.
∗2. Approximate value
Model Instantaneous overcurrent detection value
RZQ71LV1 37.0A
RZQ100·125LV1 51.6A
RZQ140LV1 51.6A

3.29 Electronic Thermal (Time Lag)

Error Code L8
Applicable RZQ
Models
Method of Error Error is detected by converting the current flowing to power transistor into voltage with CT1 (DC
Detection current sensor).
Outdoor unit PCB detects the disorder of position signal.
Error Decision When compressor overload (except for when startup) is detected.
Conditions
Supposed Compressor overload (during operation)

Causes Disconnected compressor coil
Defective inverter
Defective compressor (if bearing is scratched)
Defective outdoor unit PCB (A1P)

Troubleshooting
Is the
secondary current
of the inverter higher than ∗A YES
Compressor overload.
(see below) for each
Inspection of the compressor
phase?
and refrigerant system is
NO required.

CHECK 4
Continuity check in the power NO
transistor (IGBT (∗1)). Is the
continuity normal? (A1P).
YES
Is the
inverter output
voltage generated
approximately at the same NO
increasing speed on each phase Replace the outdoor unit PCB
∗2 When operating compressor with (A1P).
after turning ON again? compressor output line disconnected,
(∗2) (U-V, V-W, the compressor stops due to error after
W-U) elapsed time of 5 seconds. Therefore,
check the voltage increase for 5
seconds.
YES
Compressor inspection. Inspect

according to the diagnosis
procedure for abnormal noise,
vibration, operating status, etc.
of the compressor.
Note:
∗2. Electronic thermal detection value
Model Detection value
RZQ71LV1 13.7A × 260 seconds

3.30 Stall Prevention (Time Lag)

Error Code L9
Applicable RZQ
Models
Method of Error Error is detected from the current flowing to power transistor into voltage with CT1 (DC current
Detection sensor).
Inverter PCB detects the disorder of position signal.
Error Decision When compressor overload and change of load on is detected

Conditions
Supposed The stop valve is not opened

Causes Pressure differential startup
Defective compressor (lock)

Troubleshooting
NO
YES
Is the
difference between
NO
high and low pressure before Insufficient pressure
startup not more than equalization.
0.2 MPa?
Check the refrigerant system.
YES

CHECK 4
Continuity check in the NO
power transistor (IGBT (∗1)). Is Replace the outdoor unit PCB
the continuity normal? (A1P).
YES
The compressor is YES

grounded and Replace the compressor.
short-circuited.
NO
Compressor inspection.
Inspect according to the
diagnosis procedure for
abnormal noises, vibration,
operating status, etc. of the
compressor.
Note:

3.31 Open Phase or Power Supply Voltage Imbalance

Error Code P1
Applicable RZQ
Models
Method of Error Error is detected according to the voltage waveform of main circuit capacitor built in inverter.
Detection
Error Decision When the aforementioned voltage waveform becomes identical with the waveform of the power
Conditions supply open phase.
Supposed Open phase

Causes Voltage imbalance between phases
• Defective main circuit capacitor
• Power unit (Disconnection in diode module)
• Defective magnetic relay
• Improper main circuit wiring
Troubleshooting
Check LED on the outdoor NO

unit PCB (Open phase?) Other factors than open phase
YES
Open phase of power YES

supply voltage?
Field factors
NO
Is the voltage
imbalance between YES
Field factors
phases large?
NO
Note:
Target : ±10V between phases, R-S, S-T, T-R

3.32 Radiation Fin Thermistor Abnormality

Error Code P4
Applicable RZQ
Models
Method of Error Detection by open or short circuit of the radiation fin thermistor during the compressor stops
Detection operating.
Error Decision When open or short circuit of the radiation fin thermistor is detected during the compressor
Conditions stops operating
Supposed Defective radiation fin thermistor

Causes Defective outdoor unit PCB
External factor (noise, etc.)
Troubleshooting
Check LED on the outdoor unit PCB.
Does the radiation fin NO

Probe other factors than the
thermistor error?
error.
YES
Disconnect the connector from (∗1) on

PCB, then check the thermistor
resistance at the ordinary
temperature.
CHECK 1 NO
Normal? Replace the outdoor unit PCB
(A1P).
YES
NO
Is reset possible? Replace the outdoor unit PCB
YES (A1P).
Reset
Note:
∗1. Connector
Model Connector PCB
RZQ X111A A1P

3.33 Capacity Setting Abnormality

Error Code PJ
Applicable RZQ
Models
Method of Error Check whether set value written in E2PROM (at factory) or set value of capacity setting adaptor
Detection (for replacement) is the same as outdoor unit capacity.
Error Decision When the set value on E2PROM differs from the outdoor unit capacity or a capacity setting
Conditions adaptor except for PCB applicable models is installed. (Error decision is made only when
turning the power supply ON.)
Supposed Improper set value of E2PROM

Causes Improper capacity setting adaptor
Troubleshooting
Is the capacity
setting adaptor NO
connected to outdoor Connect the adaptor for the
unit PCB? (∗1) applicable model.
YES
Make sure that the combination of

connected capacity setting adaptor is If incorrect, correct the
correct. combination.
Note:
∗1. Capacity setting adaptor is not connected at factory. (Capacity is written in E²PROM.) Capacity setting
adaptor is required only when the PCB was replaced with a spare PCB.

3.34 Refrigerant Shortage (Error)

Error Code U0
Applicable RZQ100-140LV1
Models
Method of Error (In cooling)

Detection Detection based on difference in temperature between set temperature by remote controller and
suction air temperature for indoor unit, electronic expansion valve opening degree, compressor
frequency and low pressure.
(In heating)
Detection based on difference in temperature between set temperature by remote controller and
suction air temperature for indoor unit, electronic expansion valve opening degree during the
control of suction air superheating, high pressure, indoor heat exchanger temperature and
indoor suction air temperature.
Error Decision (In cooling)

Conditions When compressor frequency does not increase even though the load is heavy because the
electronic expansion valve is opened to the fullest extent
[If low pressure drops when the compressor is at 41Hz, error is confirmed.]
(In heating)
When suction gas superheated degree is large, compressor frequency is low and the electronic
expansion valve is opened to the fullest extent even though heat load is heavy
[If high pressure is lower than saturated pressure for indoor heat exchanger temperature (or
indoor suction air temperature), error is confirmed.]
Supposed Refrigerant shortage

Causes Clogged refrigerant piping system
Defective of wiring and piping
The stop valve is not opened.

Troubleshooting
CHECK 9 Check for refrigerant

shortage.
Is the refrigerant amount NO

Collect refrigerant.
appropriate?
After vacuum drying is
complete, charge an
YES
appropriate amount of
Check the transmission wiring and refrigerant.
piping between the indoor and
outdoor units.
Is wiring
NO
and piping connection Match wiring and piping
matched? connection.
YES
CHECK 7
Check the refrigerant piping
system for clogging.


3.35 Power Supply Voltage Abnormality

Error Code U2
Applicable RZQ100LV1
Models
Method of Error The error is detected according to the voltage of main circuit capacitor built in the inverter and
Detection power supply voltage.
Error Decision When the voltage of main circuit capacitor built in the inverter and power supply voltage drop or
Conditions when the power failure of several tens of ms or more is generated.
Supposed Drop in power supply voltage

Causes Defective outdoor fan motor
Instantaneous power failure
Defective outdoor unit inverter PCB
Main circuit parts damaged

Troubleshooting
Is the
power supply voltage NO
between 200±10% VAC?
Field factors
YES
Remove the connector for fan motor

on the PCB, and operate.
"U2" is displayed? NO
YES Is the fan

motor normal? (Refer to NO
troubleshooting "E7")
YES
CHECK 8
NO
Is the resistance valve Replace the fan motor.
is above the criteria?
YES
NO
Is the wiring correct? Correct the wiring
YES
When the compressor is running,

measure the voltage between + and -
of electrolytic capacitor(C+,C-).
Is the
measured voltage YES
Monitor the voltage
220 VDC or more?
(Instantaneous voltage drop)
NO

3.36 Transmission Error between Indoor and Outdoor Unit

Error Code U4
Models RZQ
Method of Error The error is generated when the micro-processor detects that the transmission between the
Detection indoor and the outdoor unit is not normal over a certain amount of time.
Error Decision When the normal transmission is not conducted for a given period of time or more.
Conditions
Supposed Wiring indoor-outdoor transmission wire is incorrect

Burning out fuse
Defective fan motor
Outside cause (noise...)

Troubleshooting
Diagnosis of incorrect or broken/disconnected wiring. If the LEDs on the indoor unit PCB are OFF, it indicates
that the transmission wiring between indoor and outdoor units may be incorrect or broken/disconnected.
Is the power
supply voltage between 180 NO
Field factor
and 220 VAC?
YES
Does
HAP on the outdoor
unit PCB continue blinking at NO
Connect correctly/Repair the
a short interval (∗1) for 1
minute or more? wire breaking.
YES
Is
there wrong
wiring, a wrong wire
type, loose terminal or contact NO
failure in the transmission wiring Wire correctly and securely
between the indoor and fasten the terminal screws.
outdoor units?
YES
Is any
NO optional accessory (∗2)
connected?
YES
Is the
power for the
optional accessory supplied NO
from between 1 and 2 on Wire correctly.
terminal block
X1M?
YES
Is HAP on the
outdoor unit PCB blinking? YES
B
(Outdoor unit PCB)
NO
Turn OFF the power supply and
disconnect the connector of the
outdoor unit fan motor.
Then power ON again.
Is HAP blinking? YES

(Outdoor unit PCB) Replace the outdoor unit fan
(∗2) motor.
NO

Check the resistance value of the

outdoor unit fan motor.
Is the
resistance value of the NO
outdoor unit fan motor Replace the outdoor unit fan
normal? motor.
YES
Does the fuse F6U NO

have continuity? Replace the fuse.
YES
CHECK 8 Check the fan output
voltage.
Is the output NO
voltage normal? Replace the outdoor unit PCB
(A1P).
YES
After turning OFF the power supply,
correctly insert the connector of the
fan motor and then restore the power.
Does "U4" YES

B
error reoccur? Replace the outdoor unit PCB
(A1P).
NO
After turning OFF the power supply,

correctly insert the connector of the
fan motor and then restore the power.
Does error "U4" YES

reoccur?
NO
be the cause.
Notes:
∗1: 0.2 second ON, 0.2 second OFF (approx. 25 blinks in 10 seconds)
(Normal: 0.4 second ON, 0.4 second OFF (approx. 12 blinks in 10 seconds))
∗2: Optional accessories refer to wire adaptor, auto grill and other accessories.

3.37 Transmission Error between Indoor Unit and Remote

Controller
Error Code U5
Models
Method of Error Micro-computer checks if transmission between indoor unit and remote controller is normal.
Detection
Error Decision When transmission is not carried out normally for a certain amount of time
Conditions
Supposed Defective remote controller

Outside cause (noise, etc.)
Connection of 2 main remote controllers (When using 2 remote controllers)
Troubleshooting
Control by 2 YES SS1 of both YES

remote controllers remote controllers is set to Set one of the remote
"main." controllers to "sub", turn OFF
NO NO the power supply temporarily,
then restart operation.
Resets
All indoor unit
NO normally when power NO
PCB micro-computer normal Replace the indoor unit PCB.
supply is turned OFF
monitors blinking
temporarily.
YES YES
Error could be produced by
noise.
Check the surrounding area and
Using restart operation.
multi-core transmission YES
wiring between indoor unit and Change to double-core
remote controller independent cable.
NO
Replace the remote controller and
restart operation.
YES It is normal.
Does it operate normally?
NO
Replace the indoor unit PCB and
restart operation.
YES It is normal.
Does it operate normally?
NO
There is a possibility of error
caused by noise. Check
peripherals and restart
operation.

3.38 Transmission Error between Main Remote Controller

and Sub Remote Controller
Error Code U8
Models
Method of Error In case of controlling with 2- remote controller, check the system using micro-computer if signal
Detection transmission between indoor unit and remote controller (main and sub) is normal.
Error Decision Normal transmission does not continue for specified period.
Conditions
Supposed Transmission error between main remote controller and sub remote controller
Causes Connection among “Sub” remote controllers
Defective remote controller PCB
Troubleshooting
Controlling SS-1 switch

with 2-remote NO on remote controller PCB is NO
Turn the SS-1 switch of one
controller turned to "Main" remote controller to "Main".
YES YES Turn OFF the power supply, and
restart operation
Both
SS-1 switches NO Is the continuity in YES
on remote controllers are remote control wire? Turn OFF the power once and
turned to "Sub" restart operation.
Replace the remote controller
YES NO
PCB if any error is generated.
Replace the remote control wire.
Turn the SS-1 switch of one

remote controller to "Main".
Turn OFF the power supply, and
restart operation.

3.39 Field Setting Switch Abnormality

Error Code UA
Models
Error Decision The error is generated when incorrect field settings have been set for pair.
Conditions
Supposed Defective indoor or outdoor unit PCB

Causes Defective power supply PCB
Indoor-outdoor unit transmission wiring
Defective remote controller wiring

Troubleshooting
Are the
Is the indoor-
micro-computer
NO outdoor jumper NO
normal monitors (HAP) of all Connect correctly.
correctly
indoor unit PCB
connected?
flashing?
YES YES
Is the power
NO
supply PCB correctly Connect correctly.
connected?
YES
Turn the power OFF once, and then Is there

restart operation. 220-240 VAC NO
between No.1 and No.3 of X2M Replace the transformer.
(indoor Unit)?
YES
Wiring could be incorrect,

recheck.
Is the indoor-
NO outdoor jumper NO
Operating normally?
correctly Connect correctly.
YES connected?
YES
Operates normally.

3.40 Centralized Address Setting Error

Error Code UC
Models
Method of Error Indoor unit micro-computer detects and judges the centralized address signal according to the
Detection transmission between indoor units.
Error Decision When the micro-computer judges that the centralized address signal is duplicated
Conditions
Supposed Defective centralized address setting

Troubleshooting
Are devices relating

to centralized control YES
Change the setting so that the
connected to the indoor
unit?
centralized address is not
duplicated.
NO

3.41 Transmission Error between Indoor and Outdoor Unit /

Piping and Wiring Mismatch / Refrigerant Shortage
Error Code UF
Applicable RZQ
Models
Method of Error Check the transmission between the indoor and outdoor units with a micro-computer when the
Detection power turned ON.
Detect by checking the following temperature differences during compressor operation.
A: Difference in temperature detected by the indoor heat exchanger thermistor (R2T) and
the indoor suction air thermistor (R1T)
B: Difference in evaporating temperature (Te) (or condensing temperature (Tc) during
heating operation) detected by the indoor heat exchanger thermistor (R2T) and the
compressor sensor
Error Decision When the transmission wiring between the indoor and outdoor units is incorrect
Conditions When the following conditions continue for 20 minutes during compressor operation
A: R2T – R1T < 4ºC, and
B: R2T – Te (or Tc during heating operation) > 14ºC (24ºC during heating operation)
Supposed Defective transmission wiring between the indoor and outdoor units
Causes Mismatching of wiring and piping
Refrigerant shortage
Clogged refrigerant piping system
Troubleshooting
Does "UF"
YES
appear when the power is Correctly connect transmission
turned ON?
wiring between the indoor and
outdoor units.
NO
Is the
connection of
transmission wiring and piping NO Match the connection of the
between the indoor and
outdoor units transmission wiring and piping
matched? between the indoor and outdoor
units.
YES
CHECK 9 NO Recharge a proper amount of

Is the refrigerant level
proper? refrigerant after refrigerant
recovery and vacuum drying.
YES
CHECK 7
Check the refrigerant piping
system for clogging.


CHECK 1 Check the Thermistors

Thermistors
If the cause of the problem is related to the thermistors, then the thermistors should be checked prior to
changing the PCB.
For more information about these thermistors, see:

“Wiring Diagrams’’ on P.163
“Functions of Thermistors” on P.15.
Overview of Thermistors
The table below contains an overview of the thermistors:
Indoor
FCQ Thermistor Table (on following page)
R1T Suction air thermistor 2
R2T Liquid pipe thermistor 2
R3T Heat exchanger thermistor 3
Outdoor
RZQ71-140LV1 Thermistor Table (on following page)
R1T Outdoor air thermistor 2
R2T Discharge pipe thermistor 3
R3T Suction pipe thermistor 2
R4T Heat exchanger distributor pipe thermistor 2
R5T Heat exchanger intermediate thermistor 2
R6T Liquid pipe thermistor 2
R10T Radiation fin thermistor 1
Checking
To check the thermistors, proceed as follows:
Step Action
1 Disconnect the thermistor from the PCB
2 Read the temperature and the resistance value.
3 Check if the measured values correspond with the values in the table on the next pages.

Thermistor Resistance / Temperature Characteristics
Table 1 Table 2 Table 3

T°C kΩ T°C kΩ T°C kΩ
-30 354.1 -30 361.7719 -30 3257.371
-25 259.7 -25 265.4704 -25 2429.222
-20 192.6 -20 196.9198 -20 1827.883
-15 144.2 -15 147.5687 -15 1387.099
-10 109.1 -10 111.6578 -10 1061.098
-5 83.25 -5 85.2610 -5 817.9329
0 64.10 0 65.6705 0 635.0831
5 49.70 5 50.9947 5 496.5712
10 38.85 10 39.9149 10 391.0070
15 30.61 15 31.4796 15 309.9511
20 24.29 20 25.0060 20 247.2696
25 19.41 25 20.0000 25 198.4674
30 15.61 30 16.1008 30 160.2244
35 12.64 35 13.0426 35 130.0697
40 10.30 40 10.6281 40 106.1517
45 8.439 45 8.7097 45 87.0725
50 6.954 50 7.1764 50 71.7703
55 5.761 55 5.9407 55 59.4735
60 4.797 60 4.9439 60 49.5180
65 4.014 65 4.1352 65 41.4168
70 3.375 70 3.4757 70 34.7923
75 2.851 75 2.9349 75 29.3499
80 2.418 80 2.4894 80 24.8586
85 2.060 85 2.1205 85 21.1360
90 1.762 90 1.8138 90 18.0377
95 1.513 95 1.5575 95 15.4487
100 1.304 100 1.3425 100 13.2768
105 1.128 105 1.1614 105 11.4395
110 0.9790 3SA48001 (AD87A001J) 110 9.8902
115 0.8527 115 8.5788
120 0.7450 120 7.4650
125 0.6530 125 6.5156
130 0.5741 130 5.7038
3PA61998L (AD92A057) 135 5.0073
140 4.4080
145 3.8907
150 3.4429
3SA48006 (AD87A001J)

CHECK 2 Evaluation of Abnormal High Pressure

Abnormally high pressure level is mostly caused by the condenser side. The following contents are provided
by service engineer based on their field checks. Further, the number is listed in the order of degree of
influence.
In Cooling
Check items (Possible causes) Judgement
Does the outdoor unit fan run normally? Visual inspection
Is the outdoor unit heat exchanger clogged? Visual inspection
Is there clogging before or after the EV (capillary)? Check if there is a temperature difference before and
after EV (capillary).
Check if the main valve unit of EV operates
(by noise, vibration).
Is the check valve clogged? Check if there is a temperature difference before and
after check valve.
→ If YES, the check valve is caught.
Is the HPS normal? Check continuity by using a tester.
Is the outdoor unit installed under such conditions that Visual inspection
short circuit easily occurs?
Is the piping length 5 meters or less? Visual inspection
Does air enter the refrigerant system? Conduct refrigerant collection and vacuum drying, and
then add proper amount refrigerant.
Is the refrigerant overcharged? Conduct refrigerant collection and vacuum drying, and
In Heating
Does the indoor unit fan run normally? Visual inspection
Is the indoor unit heat exchanger clogged? Visual inspection
Is the indoor unit installed under such conditions that Visual inspection
Check if the main valve unit of EV operates
(by noise, vibration).
after check valve.
Is the HPS normal? Check continuity using a tester.
Is the piping length 5 meters or less? Visual inspection
Does air enter the refrigerant system? Conduct refrigerant collection and vacuum drying, and
Is the refrigerant overcharged? Conduct refrigerant collection and vacuum drying, and

CHECK 3 Evaluation of Abnormal Low Pressure

Abnormally low pressure level is mostly caused by the evaporator side. The following contents are provided
based on field checking of service engineer. Further, the number is listed in the order of degree of influence.
In Cooling
Is the indoor unit filter clogged? Visual inspection
Check if the main valve unit of EV operates (by noise,
vibration).
after check valve.
Is the indoor unit installed under such conditions that Visual inspection
Is the refrigerant shortage? Conduct refrigerant collection and vacuum drying, and
In Heating
Is the outdoor unit heat exchanger clogged? Visual inspection
Is the outdoor unit installed under such conditions that Visual inspection
Check if the main valve unit of EV operates (by noise,
vibration).
after check valve.
Is the refrigerant shortage? Conduct refrigerant collection and vacuum drying, and

CHECK 4 Check for Power Transistor

Judgement according to the continuity check by using an analog tester:
(1) Do not touch the charged area (high voltage) for 10 minutes after turning the power supply OFF.
(2) If you must touch such an area, make sure that the power supply voltage of power transistor is 50 V or
less.
(3) Disconnect the connector of the outdoor unit fan motor.
When the outdoor unit fan is rotating against a strong wind, the condenser is charged and electric shock
may result. Therefore, disconnect the connector from the outdoor unit fan motor after confirming that the
outdoor unit fan has stopped.
(4) Before measuring the continuity, disconnect the connection between compressor and power transistor.
(5) Measure the continuity in the following procedure.
[Judgement] Normal if the continuity check results in the following.
Power transistor (on PCB)
C+ — U Continuity C- — U ∞
C+ — V Continuity ∗ C- — V ∞
C+ — W Continuity C- — W ∞
U — C+ ∞ U — C- Continuity
V — C+ ∞ V — C- Continuity ∗
W — C+ ∞ W — C- Continuity
Note:
∗ If there is continuity, the resistance should be the same as each phase.
∗ If a digital tester is used for the measurement of continuity, ∞ and continuity may be reversed.

CHECK 5 Fan Motor Signal Line
FCQ
(1) Turn the power supply OFF.
(2) With the fan motor connector disconnected, measure the resistance between each pin, then make sure
that the resistance is more than the value mentioned in the following table.
1 White
2 Orange
1-4 1MΩ or more
3 Brown
2-4 100kΩ or more
GND 4 Blue 3-4 100Ω or more
5 4-7 100kΩ or more
6
7 Red

CHECK 6 Check for Factors Causing Wet Operation
Referring to the Fault Tree Analysis (FTA) shown below, identify the defective points.
Defective crankcase heater

Refrigerant
dwelling
Frequent starts and stops of the compressor
Excessive refrigerant charging ← Refer to CHECK 9 .
Defective valve coil ← Are the coil resistance

Defective electronic
and insulation normal?
expansion valve Defective valve body
Defective superheated
degree control Defective low pressure sensor ← Are the voltage characteristics normal?
Defective control Defective suction pipe thermistor ← Is the connector properly connected?
Wet operation Are the thermistor resistance
characteristics normal?
← Is the pressure value checked with
the Service Checker corresponding
to the measurement of the sensor?
Dirty evaporator ← Is the heat exchanger clogged?
Decreased
evaporating Defective fan motor ← Can the fan motor be
capacity rotated with hands?
Decreased Decreased Are the motor coil
fan airflow fan output Defective outdoor resistance and insulation
rate
unit PCB (including normal?
capacity setting)
Note:
∗:Reference values for superheated degree to be used in the judgement of wet operation
1 Suction pipe superheated degree: 4°C or more 2 Discharge pipe superheated degree: 5°C or less
(The values above must be used only for reference purposes. Even it is operated within the range above,
operation may be normal in other conditions.)

CHECK 7 Clogged Points

Temperature differences must occur before or after the clogged points!
3 3
4 5
ACC COMP
Indoor Unit Outdoor Unit
Check points Check factor Causes Remedies
1 Around Temperature z Dust Replace the electronic

expansion difference z Choked moisture expansion valve.
mechanism z Reduced effective pipe
diameter due to adherent
contamination, etc.
2 Accumulator Frosting z Choked moisture Blow a nitrogen gas, and

then replace the
refrigerant.
3 Distributor Temperature z Dust Replace the heat

difference z Choked moisture exchanger or distributor.
z Reduced effective pipe
diameter due to adherent
contamination, etc.
4 Field piping Temperature z Collapsed pipe Replace the pipe.

difference
5 Stop valve Temperature z The stop valve is not fully open. Open the stop valve fully.
difference

CHECK 8 Fan Speed Pulse
(1) Set operation OFF and power OFF. Disconnect the connector (∗1).
(2) Check that the voltage between the pins 3 - 4 is about 15 VDC.
(3) Check that the voltage between the pins 1 - 4 is about 5 VDC.
(4) Keep operation OFF and power OFF. Connect the connector (∗1).
(5) Check whether 2 pulses (0 and 5 VDC) are output 4 times at the pins 1 - 4 when the fan motor is rotated 1
turn by hand.
Check Measure
If NG in steps 2 and 3 Defective PCB
If NG in step 5 Defective Hall IC
Replace the outdoor unit fan motor.
If OK in steps 2, 3 and 5 Replace the outdoor unit PCB.
PCB
(∗1)
1 Rotation command pulse input (0 and 5 VDC)
2 0 VDC
3 15 VDC
4
5
6
7 250~320 VDC
Note:
∗1. Connector and outdoor unit PCB
Model Connector for fan motor (∗1) PCB
RZQ71/100LV1 X106A A1P
RZQ125/140LV1 X106A (Upper fan) A1P

X107A (Lower fan)

CHECK 9 Check for Excessive Refrigerant Charging

As criteria for judging whether refrigerant is excessively charged or not, refer to the following operating
conditions.
<Diagnosis of excessive refrigerant charging>

In cooling operation
(1) Because high pressure rises due to excessive charging, overload control is carried out and capacity tends
to run short.
(2) Considering pressure load, compressor discharge pipe temperature is low.
Cooling Cooling
As compressor
frequency decreases,
Model RZQ
High pressure
low pressure rises.
(∗1) ∗1 Intermediate heat
High exchanger thermistor
Low pressure Pressure (∗3)
Compressor frequency
(∗2) Maximum frequency decreases due to high
Compressor
pressure protection control ∗2 Pressure sensor
frequency Compressor frequency Minimum frequency
Low
increases in order to Pressure
maintain low pressure.
Electronic expansion valve
opening degree decreases
due to wet protection control
Electronic
expansion valve
Minimum opening degree
Suction
superheated
Suction superheated degree is approx. 0 deg.
degree
Discharge
superheated
degree
(Degree of excessive refrigerant charging)
Adequate level Excessive charge
Heating
Heating
Model RZQ
High pressure ∗1 Pressure sensor
(∗1) High
Pressure
Low pressure
(∗2) As compressor ∗2 Intermediate heat
frequency decreases,
Compressor low pressure rises. Low exchanger thermistor
frequency Pressure (∗3)
Minimum frequency
Compressor frequency
decreases in order to
maintain high pressure. Electronic expansion valve
opening degree decreases
Electronic due to wet protection control
expansion valve
Suction Minimum opening degree

superheated
Suction superheated degree is approx. 0 deg.
degree
Discharge
superheated
degree
(Degree of excessive refrigerant charging)
Adequate level Excessive charge
∗3 This measured temperature is used to calculate the equivalent saturation pressure of the refrigerant.

CHECK 10 Check Pressure Sensor
Measure the voltage (DC) between pins 1 and 3 of the connector.
Outdoor unit PCB (A1P)

+5V
Connector Red
Red
Pressure sensor
GND Black
Micro-computer White
A/D input
Measure DC voltage here.
Detected Pressure
PH
(kg/cm²) MPa
51.0 5.0
45.9 4.5
40.8 4.0
35.7 3.5
30.6 3.0
PH
25.5 2.5
20.4 2.0
15.3 1.5
10.2 1.0
5.1 0.5
0 0 PH = 1.38VH – 0.69
PH : Detected pressure (MPa)
-5.1 -0.5 VH : Output voltage (V)
-0.5 0 0.5 1 1.5 2 2.5 3 3.5 4
Output voltage (VH) VDC
This graph is available for both high pressure sensor

and low pressure sensor.

SiAU281423E Trouble Shooting and Checks

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SiAU281423E Trouble Shooting and Checks

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SiAU281423E

3.30 Stall Prevention (Time Lag)..................................................................133

Transmission wiring between

What about voltage and current? To dedicated

Guide lines for optimal operation condition

Indoor unit fan: H tap

Correlation of air conditioner’s operation status and pressure / running current

2.2 Equipment does not Operate

Supposed  Fuse blown or disorder of contact in operation circuit

Is the operation YES

Is the thermostat changed YES

Is the operation lamp on YES

Defective electric component Check the electric system.

2.3 Indoor Unit Fan Operates, but Compressor does not

Supposed  Fuse blown or disorder of contact in operation circuit

· Indoor unit fan runs at set airflow rate.

Check the thermistor.

(3) (2) (1)

2.4 Cooling / Heating Operation Starts but Stops Immediately

Supposed  Overcharge of refrigerant

Is the type of wired Is the operation YES

Is there any interfering YES

Is the heat exchanger YES

Possible causes as follows:

2.5 After Unit Shuts Down, It cannot be Restarted for a While

Supposed  Overcurrent relay (for compressor)

Turn the operation switch ON and

Is the discharge side NO Not so hot

Check on the cause why overcurrent

Is the size of power NO

Defective compressor Check the compressor.

2.6 Equipment Operates but does not Provide Cooling

Supposed  Wrong selection of model

Measure the temperature of suction

Temperature Does the heat

Does indoor unit YES

2.7 Equipment Operates but does not Provide Heating

Supposed  Wrong selection of model

Is the unit in YES

Measure the temperature of suction

Temperature Does the

• Wrong selection of model

Check the each item.

2.8 Equipment Discharges White Mist

Supposed  Humid installation site

Is the room Continue the unit

Remove the source of humid

Is the heat YES

Is the site dusty YES

Is the airflow rate too YES

Did the trouble generate on switching

2.9 Equipment Produces Loud Noise or Vibration

Supposed  Improper installation

Does [Installation work side]

Does the pipe YES

Creak during heating YES

Is this an impact YES

2.10 Equipment Discharges Dust

2.11 Remote Controller LCD Displays "88"

Check the unit based on

2.12 Swing Flap does not Operate

Supposed  Defective swing motor

Turn the power supply OFF once and

Disconnect X14A, turn the power

Turn the power supply OFF once and

NO Replace the indoor unit PCB.

Replace the swing motor

Supposed Fuse blown or disorder of contact in operation circuit

Supposed Fuse blown or disorder of contact in operation circuit

Supposed Overcharge of refrigerant

Supposed Overcurrent relay (for compressor)

Supposed Wrong selection of model

Supposed Wrong selection of model

Supposed Humid installation site

Supposed Improper installation

Supposed Defective swing motor

Supposed Defective indoor unit PCB

Supposed Defective drain pump

Supposed Defective indoor unit fan motor

Supposed Defective swing flap motor

Supposed Error in the drain pipe installation

Supposed Defective capacity setting adaptor connection

Supposed Defective connector connection