DAILY JOURNAL

Week 1 (June 24 – 27)

Day:1
Date :June 24, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed *I learned the *I had trouble I would recommend having
BEO different function memorizing the an orientation regarding the
*Encoded rooms of the hotel. names of the different departments of the
Contacts into *I learned what different places in hotel which includes the
Database goes into an event. the hotel. introduction of employees
*Had a tour and other relevant
of the hotel information when it comes
and I was to the hotel.
introduced to
the different
departments
of the hotel.

Day: 2
Date: June 25, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Met with Today I learned Personally I did not It is clear that it was not the
my Adviser how important encounter any fault of my superior but the
(Sir Rudie being able to think problems on this day fault of the restaurant
Cabardo)to on your feet is but one of my manager given the fact that
hand over when it comes to immediate superiors said manger was not able to
pre- preparing an event did. A client decided inform the guest of the back
deployment that you are to extend the time of to back event even if it was
requirements. handling. I also their event by asking already stated in the BEO.
Was late for learned that one the restaurant to The action taken by my
duty. should learn to serve dinner, superior was in my opinion
*Routed keep calm when unfortunately correct. My only
BEO dealing with another company recommendation would be
*Routed certain problems in had an event an hour that all managers whether
Addendum order to make right after the client. they are under the hotel or
*Answered correct and rational My superior was the restaurant, should be
Calls decisions. only advised of said mindful of the events which
(Received changes when the are taking place in their
Inquiries) food was already establishment
*Encoded served. They ended
Contacts into up putting the latter
Database in another function
*Assisted in room.
setting up
function
room.

Day: 3
Date: June 26, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed Today I learned how The only problem I would recommend
BEO to establish rapport that I encountered students who will undergo
*Organized with certain clients. was being able to this kind of activity to have
Files When it comes to catch the spelling their own copy of the
*Answered answering calls and of the callers since phonetic spelling and do
Calls dealing with they are using the their best in memorizing
inquiries I learned phonetic way of said list.
that one should spelling (Alpha,
always remember to Bravo, Charlie,
show clients how etc.).
important their
business is to the
establishment.

Day: 4
Date: June 27, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed I learned that in I did not encounter N/A
BEO taking inquiries one any problem today.
*Asked should get all the
Front Office details and one
Agent to should make sure
receive that said details are
Reservation accurate.
Form
*Answered
Calls
 WEEKLY SUMMARY REPORT

Week 1: June 24-27, 2015

Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week can be considered as the week I would like to suggest that for starting
that I have started my OJT at Sequoia OJTs it is very important to familiarize
Hotel. Though I have only been at this yourself about the establishment that you
hotel for a few days I have learned the are entering. This will help you in being
basics of the hotel such as the different more prepared in what you are about to
personnel, the names of function rooms face.
and the terms that are being used in the
department that I am assigned in.
 Daily Journal

Week 2 (June 29 – July 4)

Day: 5
Date: June 29, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed BEO Today I learned I found it very Though I found it quite
*Fixed Pads and how to be more difficult to get the difficult to do what was
Pens or Events organized. I also raffle entries. I was asked of me I still did my
*Answered learned how to tasked to get the list best. I think that only
Calls (Received prioritize the of people who liked advice that I could give is
Inquiries) things that I am the facebook page of that one should never be
*Assisted in the doing. I also Sequoia Hotel from afraid to ask questions.
Raffle (Made a learned asking the month of April
list of everyone questions does all the way to this
who are not make you date.
qualified to join dumb incapable
the raffle) of doing things.

Day:6
Date: June 30, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed BEO For one thing I At first I had a hard N/A
*Answered learned how to time understanding
Calls (Received work a fax how to work a fax
Inquiries) machine. I also machine but I
*Asked FO to learned how to eventually figured
receive approach be more out how to do it
reservation confident when it properly.
forms comes to
*Faxed interacting not
Contracts to only with the
BFAR hotel’s employees
but also with the
clients that we
deal with.
Day:7
Date: July 1, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
* Routed BEO Today I learned I did not encounter N/A
* Answered how to properly any problems on this
Calls (Received take a reservation day.
Inquiries) and sent it to the
*Asked FO to front office. I was
receive able to fully
Reservation understand how
Forms to use the Fax
*Faxed Contract Machine

Day:8
Date: July 2, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed BEO I learned how to I did not encounter N/A
*Answered Call prioritize the any problems on this
(Received things that I do day.
Inquiries) better. I have also
*Asked FO to learned how to be
Receive organized with
Reservations the thigns that I
*Fixed Pads and did.
Pens for event
*Assisted in the
Raffle

Day:9
Date: July 3, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed BEO Today I learned I did not encounter N/A
*Answered Calls how important it any problems on this
(Received is to build rapport day.
Inquiries) with any client
*Made call to that you speak
confirm events with in order to
*Fixed Pads & get a confirmed
Pens for events event
Day: 10
Date: July 4, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Typed SAR Today I was asked to I did not encounter N/A
*Answered make the Sales any problems on
Calls Activity Report this this day.
(Received includes the
Inquiries) companies that the
*Fixed Pads Sales Executives have
and Pens visited. I was able to
gather that being a
sales executive is not
really an easy job to
do because you really
need to have a lot of
connections and a ton
of confidence.

WEEKLY SUMMARY REPORT

Week 2: June 29 – July 4, 2015
Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I learned more about the work Being open minded about the work being
that is being done in the Sales and done is very important in any department
Marketing Department. I have grown fond that you enter because if not, no matter how
of the work being done and somehow hard one tries to understand a certain task
coped with the new environment. Though he/she will not get the hang of things. At
it is not totally out of my comfort zone I first it may not seem much but I believe that
was able to adjust properly. as time goes on one will see the value of
they are doing.
 Daily Journal

Week 3 (July 6 – July 11)

Day: 11
Date: July 6, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
ABSENT WENT TO SCHOOL TO GET HEPA B
VACCINE

Day: 12
Date: July 7, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Encoded Today I learned I did not encounter N/A
database to use the any problems on this
*Answered phonetic alphabet day.
Calls effectively.
*Faxed
Contracts
*Encoded SAR

Day: 13
Date: July 8, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Summarized Today I was able I did not encounter N/A
Proposals to improve my any problems on this
*Routed BEO organizational day.
*Faxed skills.
Contracts
*Answered
Calls

Day: 14
Date: July 9, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Encoded Today I was able I did not encounter N/A
Database to learn how to be any problems on this
*Routed BEO more patient with day.
*Routed the people I speak
Addendum with since not all
*Answered of them are very
Calls nice.
*Asked FO to
receive
reservations.

Day: 15
Date: July 10, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
ABSENT HEAVY RAINS

Day: 16
Date: July 11, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Prepared pads Today I further I did not encounter N/A
and pens for enhanced my any problems on this
events ability to organize day.
*Printed Pads files and the work
*Answered calls that I do.
*Organized files
and the office
WEEKLY SUMMARY REPORT
Week 3: July 6-11, 2015
Wednesday to Saturday
LEARNING ACQUIRED RECOMMENDATIONS
This week I only went to work for 4 days It takes a lot to work in an office not only is
due to both school and weather conditions. your body working but also your mind.
What I have learned for this week would What I would suggest to future trainees
be the following; working a fax machine, being put in the office is the be familiar
making databases and I encountered the with phone etiquette and SOPs and also one
phonetic alphabet. should learn how to work the different
machines / gadgets in an office beforehand.
 Daily Journal

Week 4 (July 13 – July 18)

Day: 17
Date: July 13, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Drafted BEO Today I learned how to I did not encounter N/A
*Encoded Database make a BEO. I have and problems for this
*Faxed Contract found that one should day.
*Answered Calls look at every detail
*Routed BEO carefully.

Day: 18
Date: July 14, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made calls to confirm This task was a bit The only problem I recommend lengthening
events (called about 30 time consuming that I have one’s patience and still
companies) because there are a encountered has to deal with the client
*Answered Calls lot of companies who be dealing with professionally no matter
made inquiries. There impolite people. how offensive they may
are also a few people be.
who can be a bit
testy.

Day: 19
Date: July 15, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Routed BEO There were a few I did not encounter N/A
*Made database BEOs that need to be and problems for this
*answered calls routed today I just day.
*Made calls to confirm stayed focus on the
upcoming events. task at hand and did
my best to act
smoothly and
efficiently.
Day: 20
Date: July 16, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made Database Today I learned how to I did not encounter N/A
*Answered Calls be a bit aggressive in and problems for this
*Called companies to speaking with different day.
set appointments. people to get them to
(Called agree to our sales
Approximately 30 executives visiting
companies) them

Day: 21
Date: July 17, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
HOLIDAY

Day: 22
Date: July 18, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
* Learned how to use I was taught how to I did not encounter N/A
SYMPHONY input an event and and problems for this
*Encoded event in the organization into the day.
system system that the hotel
*Routed BEO uses. I was able to
*Prepared Pads & encode events and
Pens for evened organization in the
* Answered Calls system with the
*Faxed Purchase order supervision of my
superior.
 WEEKLY SUMMARY REPORT
Week 4: July 13 - 18, 2015
Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

I have learned this week that doing office I would like to suggest that future interns
work for the hotel has some benefits like use whatever language that they are
having no work on the holidays. Aside comfortable with. I would also like to
from that I learned that in dealing with suggest that in dealing with telemarking or
clients on the phone one has to learn to be perhaps contacting different companies an
professional at all times no matter how intern should make a script but not rely on
rude the person one is talking to is. it too much.
 Daily Journal

Week 5 (July 20 – July 25)

Day: 22
Date: July 20, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made BEO Fixing the I did not encounter N/A
*Fixed Banquet banquet calendar and problems for
Calendar for for the incoming this day.
2016 year is not a hard
*Routed BEO job as it seems to
*Answered be, I learned
Calls which number of
pax gets a certain
function room
and which events
to put on the
waiting list.

Day: 23
Date: July 21, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made BEO Today I learned I did not encounter N/A
*Routed BEO how to “make” a and problems for
*Answered proposal though I this day.
Calls just edited it there
*Faxed Cake are certain
Order aspects that one
*Edited and E- needs to
Mailed proposal remember to
to client make the
proposal
presentable and to
make it appear
very professional
Day: 24
Date: July 22, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made proposal Today I learned I did not encounter N/A
*Sent proposals how to properly and problems for
to clients make a proposal this day.
*Made calls to and I sent it to the
different client.
companies
(made about 15
calls)
*Faxed contract
*Answered
Calls

Day: 25
Date: July 23, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made calls to I learned how to I did not encounter N/A
different make an and problems for
companies addendum. I have this day.
*Made found that this is
Addendum a really important
*Routed document
Addendum because if the
*Answered calls changes are not
made then the
client might not
be pleased

Day: 26
Date: July 24, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made month Organizing the I did not encounter N/A
end report rooming list is and problems for
*Organized very important I this day.
rooming list for learned to
OIKO compute for the
*Made weekly room
report accommodation
*Answered revenue and how
Calls to properly
*Made and organize the
Routed BEO rooms.
*Drafted GAM

Day: 27
Date: July 25, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made I did not learn I did not encounter N/A
Addendum anything and problems for
*Routed relatively new on this day.
Addendum this day but I did
*Organized learn to be more
Files keen in
*Organized organizing things
revised rooming such as a rooming
list for OIKO list because one
*Answered false move the
Calls hotel might lose a
hefty amount.
 WEEKLY SUMMARY REPORT
Week 5: July 20 - 25, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I have learned how to organize I cannot really recommend anything for this
a rooming list as well as make a Group week except to learn how to be a bit more
Action Memo. I learned that in doing organized and focus on the things that
things such as this one need a clear mind he/she is doing.
as well as good organization skills because
one wrong move can cost then
establishment money. I have also learned
how to make a proposal.
 Daily Journal

Week 6 (July 27 – August 1)

Day: 28
Date: July 27, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed Today I further I did not encounter N/A
Addendum improved my any problems on this
*Organized focus and the way day.
Rooming List I prioritize the
*Routed BEO things that I do.
*Answered
Calls

Day: 29
Date: July 28, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Prepared pads I did not learn I did not encounter N/A
and pens for anything that is any problems on this
events. relatively new but I day.
*Answered further improve my
Calls communication
*Made skills whether it be
proposals through the phone,
*Sent in person or
proposals to through writing.
clients

Day: 30
Date: July 29, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made I learned how to I did not encounter N/A
database make a any problems on this
*Made comprehensive day.
Itinerary itinerary. I also
*Sent learned how to
proposals to think on my feet
clients and how to keep a
*Fixed pads clear mind in times
and pens for of distress.
events
*Faxed
contract to
client
*Assisted in
setting up
function room

Day: 31
Date: July 30, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made I did not learn I did not encounter N/A
appointments anything that is any problems on this
with different relatively new, but day.
companies I was able to
(called 32 enhance my ability
companies) to make quick calls
*Made BEO and have potential
*Routed BEO clients agree to
*Made meet with our sales
Addendum executive.
*Routed
Addendum
*Answered
Calls

Day: 32
Date: July 31, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Made I did not learn I did not encounter N/A
appointments anything that is any problems on this
with different relatively new, but day.
companies I was able to
(called 32 enhance my ability
companies) to make quick calls
*Made BEO and have potential
*Routed BEO clients agree to
*Answered meet with our sales
Calls executive.
*Routed
Addendum

Day: 33
Date: August 1, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Answered I did not learn I did not encounter N/A
Calls anything that is any problems on this
*Made relatively new, but day.
Reservations I was able to
*Made enhance
proposals interpersonal skills.
*Sent
proposals to
the clients.

WEEKLY SUMMARY REPORT

Week 6: July 27 – August 1, 2015
Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week there has been a quick change of I would advise future trainees who
plans due to some misunderstandings. I encounter events such as these is to not
have learned that being in this department panic and just follow the orders of his/her
requires one learn how to think on their superior. I would also recommend them to
feet and as well as a creative mind. In act swiftly and effectively.
acquiring these skills one will learn how to
deal with clients better.
 Daily Journal

Week 7 (August 3 –August 8)

Day: 34
Date: August 3, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made Lead Chart I learned how make I did not encounter N/A
*Made & Routed a lead chart; it any problems on this
BEO contains the revenue day.
*Made of confirmed,
Reservation tentative and
*Made and Sent cancelled events.
Proposals
*Answered Calls
(Was the only OJT
in the dept.)

Day: 35
Date: August 4, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Answered Calls I experienced what I did not encounter N/A
*Made & Routed happens before an any problems on this
BEO event. day.
*Made & Routed
Addendum

Day: 36
Date: August 5, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made & Routed I did not learn I did not encounter N/A
Addendum anything relatively any problems on this
*Made & Sent new today but I was day.
Proposal able to enhance the
*Made calls to skills that I have
confirm events learned in doing
*Updated Lead office work.
Chart
*Answered Calls
Made
Reservations

Day: 37
Date: August 6, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
WENT TO SCHOOL TO MEET WITH
ABSENT
ADVISER

Day: 38
Date: August 7, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Updated SAR I did not learn I did not encounter N/A
*Made database anything relatively any problems on this
*Made calls to new today but I was day.
confirm events able to enhance the
*Answered Calls skills that I have
*Made & Routed learned in doing
Addendum office work.

Day: 39
Date: August 8, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Updated SAR I did not learn I did not encounter N/A
*Made Database anything relatively any problems on this
*Answered Calls new today but I was day.
*Organized Office able to enhance the
skills that I have
learned in doing
office work.
 WEEKLY SUMMARY REPORT
Week 7: August 3-8, 2015
Wednesday to Saturday
LEARNING ACQUIRED RECOMMENDATIONS
This week I was taught how to make a lead In making this kind of report I would like to
chart, this said chart contains the revenue recommend having either a clear vision or
of confirmed, tentative and lost events. serious reviewing skills in order to make
This is a very crucial report because it sure that everything in the report is
shows the progress of one branch of the accurate.
department when it comes to their sales.
 Daily Journal

Week 8 (August 10 –August 15)

Day: 40
Date: August 10, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made Proposal I did not learn I did not encounter N/A
*Routed BEO anything relatively any problems on this
*Routed new today but I was day.
Addendum able to enhance the
*Made skills that I have
Reservation learned in doing
office work.

Day: 41
Date: August 11, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made calls to set My patience was I did not encounter N/A
meetings tested today due to any problems on this
*Made proposal a few rude callers day.
*Sent proposal to and a few non-
client professional people.
*Answered Calls I learned how to
keep calm and
always sound
pleasant

Day: 42
Date: August 12, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made proposal I did not learn I did not encounter N/A
*Answered calls anything relatively any problems on this
*Made reservation new today but I was day.
*Updated SAR able to enhance the
skills that I have
learned in doing
office work.
Day: 43
Date: August 13, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made & Routed I learned how to I did not encounter N/A
BEO make a proper any problems on this
*Made reservation reservation. day.
*Made & Sent
Proposal to client
*Answered Calls
*Updated SAR

Day: 44
Date: August 14, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Answered calls I was able to further I did not encounter N/A
*Made and Routed enhanve my ability any problems on this
BEO to multi task and day.
*Made IT prioritize what to
*Made calls to do first.
confirm events
*Made and sent
proposal to clients

Day: 45
Date: August 15, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Routed BEO I did not learn I did not encounter N/A
*Answered calls anything relatively any problems on this
*Updated SAR new today but I was day.
able to enhance the
skills that I have
learned in doing
office work.
 WEEKLY SUMMER REPORT
Week 8: August 10-15, 2015
Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week I was able to make a Like any other work which includes the use
reservation. Apparently making a of the phone I would like to recommend
reservation isn’t any different from taking having a clear mind and always have a pen
inquiries because one just need to get all of and paper with him/her at all times.
the important information about the
booking..
 Daily Journal

Week 9 (August 17 –August 22)

Day: 46
Date: August 17, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
ABSENT HEAVY RAINS

Day: 47
Date: August 18, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Answered I learned how to stay I did not encounter N/A
Calls focus and not let my any problems on this
*Made & mind wonder to the day.
Routed BEO upcoming holidays.
*Made IT
*Made calls to
confirm events
*Made Sent
Proposals to
client

Day: 48
Date: August 19, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
HOLIDAY QUEZON CITY DAY

Day: 49
Date: August 20, 2015
THINGS DO LEARNING PROBLEMS
RECOMMENDATIONS
NE ACQUIRED ENCOUNTERED
*Made & I did not learn I did not encounter N/A
Routed BEO anything relatively any problems on this
*Made & Sent new today but I was day.
Proposals to able to enhance the
clients skills that I have
learned in doing office
work.
Day: 50
Date: August 21, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
HOLIDAY NINOY AQUINO DAY

Day: 51
Date: August 22, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
ABSENT HEAVY RAINS

WEEKLY SUMMARY REPORT

Week 9: August 17 - 22, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week has contained a lot of holidays I Getting long vacations is a dream for every
was only able to go to work for 2 days this person, but I would suggest that one should
week. Nonetheless I was still able to do keep his/her mind on what he/she is doing
work effectively and efficiently. What I in order to do their work effectively.
learned this week is to keep focus because
if your mind is already on what you are
doing you might not be able to do your
work properly
 Daily Journal

Week 10 (August 24 –August 29)

Day: 52
Date: August 24, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
ABSENT WENT TO SCHOOL (EXT INTERVIEW)

Day: 53
Date: August 25, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Answered I did not encounter N/A
Calls I did not learn anything any problems on this
*Made & relatively new today day.
Routed BEO & but I was able to
Addendum enhance the skills that I
*Made Sent have learned in doing
Proposals to office work.
client

Day: 54
Date: August 26, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Updated SAR I did not learn anything I did not encounter N/A
*Answered relatively new today any problems on this
Calls but I was able to day.
*Routed BEO enhance the skills that I
and Addendum have learned in doing
*Made office work.
Proposal

Day: 55
Date: August 27, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DO NE ACQUIRED ENCOUNTERED
*Made I did not learn anything I did not encounter N/A
calls/appointm relatively new today any problems on this
ents with but I was able to day.
different enhance the skills that I
companies. have learned in doing
*Made office work.
proposals
*Answered
calls

Day: 56
Date: August 28, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed BEO I did not learn anything I did not encounter N/A
& Addendum relatively new today any problems on this
*E-mail Blast but I was able to day.
*Answered enhance the skills that I
Calls have learned in doing
office work.

Day: 57
Date: August 29, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
*Routed BEO
I did not learn anything
*Routed
relatively new today
Addendum
but I was able to
*Answered
enhance the skills that I
calls
have learned in doing
Printed
office work.
Notepads
 WEEKLY SUMMARY REPORT
Week 10: August 24-29, 2015
Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

For a few weeks now I have been left in I would suggest that this skill should be
the Sales and Marketing department as the learned beforehand because there will be
only OJT. I have learned to multi-task and times that one might be left alone to fend
do it effectively for example; printing pads for himself/herself.
for the events while making proposals and
other documents on the computer.
 Daily Journal

Week 11 (August 30 – September 5)

Day: 58
Date: August 30, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
DAY OFF HOLIDAY

Day: 59
Date: September 1, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Answered Calls I did not learn I did not encounter N/A
*Made SAR anything relatively any problems on this
*Made calls to set new today but I was day.
appointments with able to enhance the
different skills that I have
companies learned in doing
*Made Proposals office work.
*E-Mail Blast

Day: 60
Date: September 2, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Answered Calls I learned that in I did not encounter N/A
*Made SAR teaching a new OJT any problems on this
*Made calls to set one has to be day.
appointments with patient and kind
different because not
companies everyone can get
*Made Proposals what you’re
*E-Mail Blast supposed to do on
*Trained OJT the first day.

Day: 61
Date: September 3, 2015
LEARNING PROBLEMS
THINGS DO NE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Input events and I learned how to I did not encounter N/A
organizations into input and event into any problems on this
SYMPHONY the system on my day.
*Made SAR own.
*Routed BEO
*Answered calls
*Made Calls to set
appointments

Day: 62
Date: September 4, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made month end
report for august
*E-Mail Blast
*Made appointments
with diff. companies
*Made Proposals

Day: 63
Date: September 4, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Made IT
*Routed BEO
*Made Reservations
*Answered Calls
 WEEKLY SUMMARY REPORT
Week 11: August 31 – September 5, 2015
Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This week a new OJT has arrived. I was In inputting an event into the system a
asked by my superiors to teach her trainee need a keen eye in order to identify
everything I’ve learned or everything I do whether or not the details that you have
in the hotel. This week I was entrusted to entered are correct. I would recommend
input the events that we had into the that in doing this look double or even triple
system since we haven’t had a connection check if you have keyed in all of the
to the system for a few weeks and the only necessary information and said pieces of
access that we had was from the front information are correct.
desk.
 Daily Journal

Week 12 (September 7 – September 12)

Day: 64
Date: September 7, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
I did not learn I did not encounter N/A
*Routed BEO anything relatively any problems on this
*Encoded events new today but I was day.
into Symphony able to enhance the
*Answered Calls skills that I have
*Made IT learned in doing
office work.

Day: 65
Date: September 8, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Answered Calls I did not learn I did not encounter N/A
*Made SAR anything relatively any problems on this
*Made calls to set new today but I was day.
appointments with able to enhance the
different skills that I have
companies learned in doing
*Made Proposals office work.
Routed Addendum

Day: 66
Date: September 9, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Answered Calls I did not learn I did not encounter N/A
*Edited and Sent anything any problems on this
Contract to client relatively new day.
*Made & Routed BEO today but I was
*Made Proposals able to enhance
*E-Mail Blast the skills that I
*Input event into have learned in
system doing office
work.
Day: 67
Date: September 10, 2015
LEARNING PROBLEMS
THINGS DO NE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
I did not learn I did not encounter N/A
*Input events and anything any problems on this
organizations into relatively new day.
SYMPHONY today but I was
*Made GAM able to enhance
*Made & Routed BEO the skills that I
*Answered calls have learned in
*E-Mail Blast doing office
work.

Day: 68
Date: September 11, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
I did not learn I did not encounter N/A
anything any problems on this
*Answered Calls
relatively new day.
*Routed BEO &
today but I was
Addendum
able to enhance
*Made & Sent
the skills that I
Proposal to clients
have learned in
*Made Contract
doing office
work.

Day: 69
Date: September 12, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
ABSENT PERSONAL DAY
 WEEKLY SUMMARY REPORT
Week 12: September 7-12, 2015
Monday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

I am glad to say that during this week I This kind of experience does not happen
was able to assist a client from her inquiry often, it only shows how important good or
all the way to the confirmation of the even great customer relation is. I would
contract of an event. Though everything suggest that in taking inquiries one should
still had to be passed to the sales executive show every client, no matter how small
in-charge I was happy to encounter this their business might seem that they are of
kind of experience and I am very pleased uttermost importance, it is also important to
to say that the client looks for me as a build rapport with the client.
contact person aside from Ms. Jhoi (the
sales executive in charge).
 Daily Journal

Week 13 (September 14 – September 16)

Day: 70
Date: September 14, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Trained new OJT I learned to get I did not encounter N/A
*Answered Calls along with people any problems on this
*Made Proposal that I have met for day.
*E-Mail Blast the first time.
*Made
Reservations

Day: 71
Date: September 15, 2015
LEARNING PROBLEMS
THINGS DONE RECOMMENDATIONS
ACQUIRED ENCOUNTERED
*Trained New OJT I have learned how I did not encounter N/A
*Answered calls clearly teach the any problems on this
*Routed new OJTs in what day.
Addendum they are supposed
*E-Mail Blast to do.
*Made
Reservations
*Made Proposal

Day: 72
Date: September 16, 2015
THINGS LEARNING PROBLEMS
RECOMMENDATIONS
DONE ACQUIRED ENCOUNTERED
I have learned a lot of I did not encounter N/A
*Trained New
things during my stay any problems on this
OJT
at Sequoia Hotel but I day.
*Answered
think one of the most
Calls
important things that I
*Routed BEO
have learned is be
*Encoded event
opened minded about
into System
everything and
(LAST DAY)
anything
 WEEKLY SUMMARY REPORT

Week 13: September 14 - 16, 2015

Wednesday to Saturday

LEARNING ACQUIRED RECOMMENDATIONS

This was my last week at Sequoia; my I highly recommend Sequoia to other
experience at the hotel was very enjoyable. upcoming trainees. The relationship that
This week I learned how to properly teach they have in the establishment is like a
the new OJTs the work that we do on a family. You will not feel like you are an
daily basis. I also learned that all one’s outsider. Even if their relationship is like
hard work pays of once you get the trust of this one should still work hard to gain the
the people you work with. The personnel trust of everyone in the establishment and
in the sales and marketing department have to never lose the concept of boundaries.
taught me almost everything about their
department and I am truly grateful for that.