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11th Edition
DISCLAIMER
The International Air Transport Association (IATA)
Operational Safety Audit Program (IOSA) is an in-
ternational evaluation system designed to assess
the operational management and control systems
of an airline. Under this program, internationally
recognized quality audit principles are used to
conduct the audit in a standardized and consis-
tent manner.
This IOSA Auditor Handbook (IAH) is intended to
provide each IOSA Auditor with guidelines for the
proper conduct, and completion of official records
and results of the safety audit, conducted by an
auditee on an audit organization, in accordance
with the terms of the IOSA Program and Manuals.
Although every effort is made to ensure accuracy,
IATA:
- shall not be held responsible for loss or damage
caused by errors, omissions, misprints or misin-
terpretation of the contents hereof; and
- disclaims any and all liability to any person, in
respect of anything done or omitted, and the
consequences of such action by any such person
reliant on the contents of this publication.
No person should act on the basis of any IAH in-
formation without referring to applicable laws and
regulations and/or without taking appropriate pro-
fessional advice.
The contents of this IAH:
- is subject to continuous revision resulting from
changing government regulations or IOSA Pro-
gram requirements; and
- is confidential, and any reproduction, in whole
or in part, by any means whatsoever (including
electronic and hardcopy) is strictly prohibited,
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TABLE OF CONTENTS
1. Introduction.................................................................................................................................... 5
2. Applicability.................................................................................................................................... 5
3. Layout............................................................................................................................................ 5
4. IATA Audit Software: Interlinked ISARPs and Repeated Provisions Reports ................................5
5. Modification Status ........................................................................................................................ 6
6. Record of Revisions....................................................................................................................... 6
7. Record of Temporary Revisions .................................................................................................... 6
8. Revision Highlights ........................................................................................................................ 6
9. List of Effective Pages ................................................................................................................... 7
10. Distribution................................................................................................................................... 7
Section 1 SMS and Repeated ISARPs.......................................................................................8
Table 1 – Overall SMS Control ISARP: this must be assessed as a non-conformity if any
other SMS ISARP in Tables 2 or 3 is a non-conformity ................................................................8
Table 2 – ORG SMS ISARPs to be assessed as a non-conformity if any other ISARP in the
same line is a non-conformity....................................................................................................... 8
Table 3 – ORG SMS ISARPs which do not have additional assessment links.............................8
Table 4 – Non-SMS ORG ISARPs that are repeated in other disciplines: refer to IAH Part 1
Sec 2.6.7 on the methodology of assessing these standards ......................................................9
Section 2 Performance-based Conformity/Compliance............................................................10
Section 3 Interlinked ISARPs ................................................................................................... 10
Aircraft Electronic Navigation Data Capabilities .........................................................................10
Aircraft with less than 19 Passenger Seats ................................................................................10
Aircraft with more than 19 Passenger Seats ..............................................................................10
Aircraft with Three or More Engines........................................................................................... 11
Aircraft Technical Log ................................................................................................................ 11
Alternate Airports ....................................................................................................................... 11
Anti/De Icing............................................................................................................................... 12
Cabin Crew – More than One Cabin Crew Member ...................................................................12
Cargo – Assessment Categories ............................................................................................... 12
Carriage of Weapons Onboard .................................................................................................. 13
Circling Approaches................................................................................................................... 13
Commence or Continue beyond ................................................................................................ 14
Crew Resource Management (CRM).........................................................................................14
Dangerous Goods...................................................................................................................... 15
Designated Common Language ................................................................................................ 15
Electronic Databases ................................................................................................................. 16
Emergency Equipment............................................................................................................... 16
Escape Slides ............................................................................................................................ 16
Extended Diversion Time Operations (EDTO) ...........................................................................16
Flight Crew Training – AQP/ATQP/EBT.....................................................................................17
1. Introduction
The Interlinked ISARPs lists are used for cross-checking and harmonising assessments with common
operational elements across all applicable disciplines, e.g., Dangerous Goods provisions contained in
FLT, GRH, CGO and SEC elements.
2. Applicability
The IAH - Interlinks and Repeated ISARPS is published to correspond to a particular edition of the
IOSA Standards Manual (ISM). The IAH - Interlinks and Repeated ISARPS Edition 11 corresponds to
the ISM Ed 11.
3. Layout
3.1 The layout is divided into multiple sections, each requiring a different strategy.
3.2 Section 1 contains SMS (and some SeMS) repeated ISARPs. The instructions on their use is given
within the section.
3.3 Section 2 contains ISARPs related to Performance Based Compliance/Conformity. The instructions on
their use are given within the section.
3.4 Section 3 contains the inter-linked ISARPs. The listed ISARPs are generally arranged in three types,
whose features:
(a) link directly to a specific function: Human Factors, Crew Resource Management, Dangerous Goods
(DG), etc;
(b) have a requirement which is “associated” with the above specific functions;
(c) have a “Reverse requirement”, e.g., “If the Operator does not transport Dangerous Goods …”.
Note:
Certain ISARPs which contain more than one specification are repeated in multiple interlinked tables, to
ensure that each auditor can review all assessments which could link to the discipline being audited.
3.5 Sections 4 & 5 contain the list of standards relating to Parallel Conformity and Active Implementation,
respectively, with their relevant dates.
5. Modification Status
All changes in this document are listed in the revision highlights table. For easier orientation, the
following symbols identify any changes made within each section:
6. Record of Revisions
8. Revision Highlights
Pages Effective
1-25 Jun 2017
10. Distribution
Electronic distribution only, via public website, www.iata.org/iosa.
E. & O.E.
Table 1 – Overall SMS Control ISARP: this must be assessed as a non-conformity if any other SMS ISARP in Tables 2 or 3 is a non-
conformity
ORG 1.1.10
Table 2 – ORG SMS ISARPs to be assessed as a non-conformity if any other ISARP in the same line is a non-conformity
Define the authorities and re- ORG 1.3.1 FLT 1.3.1 DSP 1.3.1 MNT 1.2.1 CAB 1.2.1 GRH 1.2.1 CGO 1.2.1
sponsibilities of mgt & non-mgt
personnel
Personnel trained to perform ORG 1.6.5 FLT 2.5.1 DSP 2.5.1 MNT 1.12.6 CAB 2.4.1 GRH 2.3.1 CGO 2.3.1
SMS duties
Hazard Ident. Program ORG 3.1.1 FLT 1.12.1 DSP 1.12.1 MNT 1.12.1 CAB 1.11.1 GRH 1.11.1 CGO 1.11.1
Safety Risk Assessment and ORG 3.1.2 FLT 1.12.2 DSP 1.12.2 MNT 1.12.2 CAB 1.11.2 GRH 1.11.2 CGO 1.11.2
Mitigation
Operational Reporting System ORG 3.1.3 FLT 1.12.3 DSP 1.12.3 MNT 1.12.3 CAB 1.11.3 GRH 1.11.3 CGO 1.11.3
Setting perf. measures ORG 3.2.1 FLT 1.12.5 DSP 1.12.5 MNT 1.12.5 CAB 1.11.5 GRH 1.11.5 CGO 1.11.5
QA program with auditing ORG 3.4.1 FLT 1.10.1 DSP 1.10.1 MNT 1.10.1 CAB 1.9.1 GRH 1.9.1 CGO 1.9.1
Significant issues for review ORG 3.4.4 FLT 1.10.3 DSP 1.10.3 MNT 1.10.3 CAB 1.9.2 GRH 1.9.3 CGO 1.9.3
Table 3 – ORG SMS ISARPs which do not have additional assessment links
ORG 1.1.3 ORG 1.1.12 ORG 1.2.1 ORG 1.2.3 ORG 1.4.2 ORG 1.5.2 ORG 2.1.5 ORG 3.2.2
ORG 3.3.1 ORG 3.3.3 ORG 3.3.10 ORG 3.3.11 ORG 3.3.13 ORG 4.1.1 ORG 4.1.4
Table 4 – Non-SMS ORG ISARPs that are repeated in other disciplines: refer to IAH Part 1 Sec 2.6.7 on the methodology of assessing
these standards
Mgt system to ensure control ORG 1.1.1 FLT 1.1.1 DSP 1.1.1 MNT 1.1.1 CAB 1.1.1 GRH 1.1.1 CGO 1.1.1 -----
Post Holders or Acc. Mgr. ORG 1.1.4 FLT 1.1.2 ----- MNT 1.1.3 CAB 1.1.2 GRH 1.1.2 CGO 1.1.2 SEC 1.1.2
Delegation/Managerial Conti- ORG 1.3.2 FLT 1.3.3 DSP 1.3.2 MNT 1.2.2 CAB 1.2.2 GRH 1.2.2 CGO 1.2.2 SEC 1.3.2
nuity
Liaison with regulatory ORG 1.3.3 FLT 1.3.4 DSP 1.3.3 MNT 1.2.3 CAB 1.2.3 ----- ----- SEC 1.3.3
bodies/OEM
Exchange of relevant info. ORG 1.4.1 FLT 1.4.1 DSP 1.4.1 MNT 1.5.1 CAB 1.3.1 GRH 1.3.1 CGO 1.3.1 SEC 1.4.1
Facilities, workspace, eqpt. ORG 1.6.1 FLT 1.5.1 DSP 1.5.1 MNT 1.4.1 CAB 1.4.1 GRH 1.4.1 CGO 1.4.1 -----
Positions on basis of knowl- ORG 1.6.2 FLT 1.5.2 DSP 1.5.2 MNT 1.4.2 CAB 1.4.2 GRH 1.4.2 CGO 1.4.2 SEC 1.5.2
edge, etc.
Mgt & control of dox ORG 2.1.1 FLT 1.6.1 DSP 1.6.1 MNT 1.6.1 CAB 1.5.1 GRH 1.5.1 CGO 1.5.1 SEC 1.6.1
Dox processes and control ORG 2.1.3 FLT 1.6.4 DSP 1.6.4 MNT 1.6.3 CAB 1.5.3 GRH 1.5.3 CGO 1.5.3 SEC 1.6.3
Mgt & control of operational ORG 2.2.1 FLT 1.8.1 DSP 1.8.1 MNT 1.8.1 CAB 1.7.1 GRH 1.7.1 CGO 1.7.1 SEC 1.8.1
records
Electronic records ORG 2.2.2 FLT 1.8.3 DSP 1.8.3 MNT 1.8.2 CAB 1.7.2 GRH 1.7.2 CGO 1.7.2 SEC 1.8.2
Confidential Reporting System ORG 3.1.4 FLT 1.12.4 DSP 1.12.4 MNT 1.12.4 CAB 1.11.4 GRH 1.11.4 CGO 1.11.4 -----
Addressing findings from audits ORG 3.4.3 FLT 1.10.4 DSP 1.10.4 MNT 1.10.2 CAB 1.9.3 GRH 1.9.2 CGO 1.9.2 SEC 1.10.2
Audit planning and sufficient re- ORG 3.4.10 FLT 1.10.2 DSP 1.10.2 MNT 1.10.5 CAB 1.9.4 GRH 1.9.4 CGO 1.9.4 SEC 1.10.3B
sources
Outsourcing - contract with ORG 3.5.1 FLT 1.11.1 DSP 1.11.1 MNT 1.11.2 CAB 1.10.1 GRH 1.10.1 CGO 1.10.1 SEC 1.11.1
measurable specifications
Monitor outsourced functions ORG 3.5.2 FLT 1.11.2 DSP 1.11.2 MNT 1.11.7 CAB 1.10.2 GRH 1.10.2 CGO 1.10.2 SEC 1.11.2
Monitor ext service providers ORG 3.5.3 FLT 1.11.5 DSP 1.11.5 MNT 1.11.8 CAB 1.10.3 GRH 1.10.3 CGO 1.10.3 -----
by auditing
Eqpt meets technical specs ORG 3.6.1 FLT 1.11.3 DSP 1.11.3 ----- CAB 1.10.4 GRH 1.10.4 ----- -----
Alternate Airports
1. Primary Requirement
FLT 3.11.5 DSP 4.1.4 DSP 3.2.9C DSP 4.3.8
2. Fuel Planning for Alternates
FLT 3.14.15 DSP 4.3.7 DSP 4.3.13
3. En Route Alternate Airports
FLT 3.7.8 FLT 3.11.10 DSP 3.6.5B DSP 4.1.3 DSP 4.2.3
DSP 4.5.1 DSP 4.5.2 DSP 4.5.3 DSP 4.5.4
4. Alternate Airports (Takeoff Alternate)
DSP 4.1.1 DSP 4.1.2
5. Alternate Airports (Second Destination Alternate)
DSP 4.1.5 DSP 4.3.9
6. Alternate Airports (No Alternate)
FLT 3.7.9 DSP 4.1.4 DSP 4.1.7 DSP 4.3.10 DSP 4.3.11
7. Alternate Airports (Associated Requirements)
FLT 1.6.6 Table 2.1 (vii) (c) FLT 3.5.1 FLT 3.11.68 FLT 4.1.1 FLT 4.1.3
FLT 4.2.3 DSP 3.2.9B DSP 3.2.9C DSP 3.6.5A DSP 4.2.2
DSP 4.5.2
Anti/De Icing
1. Primary Requirements
FLT 3.9.6 DSP 3.4.1 DSP 3.4.3 GRH 4.2.1 GRH 4.2.2
GRH 4.2.3 GRH 4.2.4 GRH 4.2.5
2. Associated Requirements
FLT 2.2.16A (i) FLT 3.15.2 FLT 4.1.2 (xii) DSP 1.5.5 Table 3.5 (xxiv) DSP 1.5.7 Table 3.5 (xxiv)
DSP 1.7.1 Table 3.2 (v) DSP 2.1.1 Table 3.5 (xxiv) DSP 2.2.2 Table 3.5 (xxiv) DSP 2.3.1 Table 3.5 (xxiv) GRH 2.2.3
GRH 2.2.4 (x)
3. Anti/De Icing (Reverse Requirement)
FLT 3.9.7
Circling Approaches
1. Primary Requirements
FLT 3.11.65 (iii) FLT 3.11.69
Dangerous Goods
1. Primary Requirements
FLT 2.2.12 FLT 2.2.24 <AC> FLT 3.9.8 DSP 2.2.4 DSP 3.7.3
CAB 2.2.7 GRH 1.6.3 GRH 1.6.4 GRH 2.1.1 ii)
GRH 2.2.3 Table 6.4 (viii) GRH 2.2.3 Table 6.4 (xvi) GRH 2.2.3 Table 6.5 (iv) GRH 2.2.3 Table 6.5 (x) GRH 2.2.3 Table 6.8 (vii)
GRH 2.2.1 GRH 3.1.2 GRH 3.3.4 GRH 3.3.7 GRH 3.3.8
GRH 3.4.2 GRH 3.4.3 GRH 3.4.4 GRH 3.4.5 GRH 3.4.6
GRH 3.4.10 GRH 3.4.11 GRH 3.6.5 CGO 1.6.2 CGO 2.2.1
CGO 2.2.3 CGO 3.1.4 CGO 3.2.1 CGO 3.2.2 CGO 3.2.3
CGO 3.2.4 CGO 3.2.5 CGO 3.2.6 CGO 3.2.8 CGO 3.2.9
CGO 3.2.10 CGO 3.2.11 CGO 3.2.12 CGO 3.2.13 CGO 3.2.14
CGO 3.2.17 CGO 3.2.18
2. Associated Requirements
ORG 4.1.10
FLT 1.2.1 (vii) (i) FLT 1.4.2 (vii) FLT 1.6.6 Table 2.1 (x) FLT 1.7.1 Table 2.2 (ix) FLT 3.4.1 Table 2.3 (xii)
DSP 1.5.5 (ii) Table 3.5 (x) DSP 1.5.7 (ii) Table 3.5 (x) DSP 1.7.1 Table 3.2 (ix) DSP 2.2.2 Table 3.5 (x) DSP 2.3.1 Table 3.5 (x)
CAB 1.6.1 Table 5.1 (iii) CAB 1.6.1 Table 5.1 (v) CAB 1.6.1 Table 5.1 (vii)
CGO 1.6.1 Table 7.1 (ii) CGO 1.6.1 Table 7.1 (iii)
GRH 1.6.6 GRH 1.6.7 GRH 1.6.8 GRH 3.1.1 GRH 3.3.1 (iii)
3. Reverse Requirements
FLT 2.2.13 FLT 3.9.9 GRH 1.6.5 GRH 2.2.2 GRH 3.1.2
CGO 1.6.3 CGO 2.2.2
Electronic Databases
1. Primary Requirements
ORG 3.3.5 ORG 3.4.14
Emergency Equipment
1. Emergency Equipment
FLT 2.2.8 FLT 3.8.7B FLT 3.8.9 FLT 3.8.10
CAB 2.1.5 CAB 2.2.4
2. Associated Requirements
DSP 3.7.1 MNT 2.1.1 CAB 3.4.12
Escape Slides
1. Primary Requirements
FLT 3.13.11 CAB 2.2.5 CAB 3.2.4
2. Associated Requirements
FLT 3.13.3 (iii) FLT 3.13.4 (iii) CAB 3.3.3 (iii)
Fuel Planning
1. Primary Requirements
DSP 4.3.1 DSP 4.3.2 DSP 4.3.5 DSP 4.3.6 DSP 4.3.7
DSP 4.3.8 DSP 4.3.9 DSP 4.3.10 DSP 4.3.11 DSP 4.3.12
DSP 4.3.13 DSP 4.3.14 DSP 4.3.16
2. Associated Requirements
FLT 2.2.10 iv) FLT 3.7.1 FLT 3.7.2 FLT 3.14.15 FLT 3.14.16
FLT 3.14.17 FLT 4.2.2 (vi)
3. Performanc Based
DSP 4.6.2 DAP 4.6.3 DSP 4.6.5
GPWS
1. Primary Requirements
FLT 1.11.4B FLT 3.14.9 FLT 4.3.37 Table 2.9 (xx)
2. Associated Requirement
FLT 1.8.2 Table 2.3 (iii) FLT 2.2.33 FLT 2.2.38 (ii) FLT 3.4.1 Table 2.3 (iii)
Human Factors/Performance
1. Primary Requirements
FLT 1.12.4 FLT 2.1.35 (i) (d) FLT 2.2.9 FLT 2.2.14 FLT 2.2.15
FLT 3.4.2 DSP 2.2.3 DSP 2.4.1 MNT 1.3.2 MNT 1.12.4
MNT 4.5.1 CAB 1.11.4 CAB 2.2.8 CAB 2.2.10
GRH 1.11.4 GRH 2.1.2 CGO 1.11.4 CGO 2.1.2
2. Associated Requirements
ORG 3.1.4 FLT 1.7.1 Table 2.2 (vii) d) FLT 1.7.4 (i) FLT 1.8.2 i) Table 2.3 (xi)
FLT 2.1.10 Table 2.2 (vii) (d) FLT 3.4.1 (i) Table 2.3 (xi) DSP 1.5.7 Table 3.5 (ix) DSP 1.7.1 Table 3.2 (vii) (d) DSP 1.12.4
DSP 3.5.4 MNT 1.7.1 CAB 1.6.1 Table 5.1 (vii) (f) CAB 3.1.7
GRH 2.1.2 Table 6.1 (1.1.4)
International Operations
1. Primary Requirements
FLT 3.3.5 FLT 3.13.18 FLT 4.3.37 Table 2.9 (xii to
xv, & xxxiii)
DSP 3.7.1 GRH 3.7.2 GRH 3.7.3 CGO 3.7.7
2. ISARPS Associated with the Security of International Flights
SEC 3.4.1 i) SEC 3.6.1 SEC 3.6.3 SEC 3.6.6
SEC 3.6.7 SEC 3.6.10
Line Qualifications/Evaluations
1. Primary Requirements – Flight Crew
FLT 2.3.1 FLT 2.3.3 FLT 2.4.1
2. Associated Requirements
ORG 3.3.14 FLT 2.2.29 FLT 2.2.41 FLT 3.3.10 (ii)
3. Primary Requirements – Dispatch Personnel
DSP 2.3.1
4. Primary Requirements – Cabin Crew
CAB 2.3.1 CAB 2.3.2 CAB 2.3.3 CAB 2.3.4
Psychoactive Substances
1. Primary Requirements
FLT 1.5.7 FLT 1.5.8 DSP 1.5.9 CAB 1.2.6
Receiving Process
2. Receiving Process (Associated Requirements)
MNT 4.5.6 MNT 4.6.5
Supplemental Oxygen
1. Primary Requirements
FLT 3.11.49 FLT 4.3.4 (ii) FLT 4.3.5 (ii) CAB 4.2.24 Table 5.4 (xii)
2. Associated Requirements
FLT 1.7.1 Table 2.2 (vi) (e) DSP 1.7.1 Table 3.2 (vi) (g)
Training Flights
1. Primary Requirements
FLT 2.1.12 (iv) FLT 2.1.35 (i) (g) FLT 2.2.38 FLT 2.2.39 FLT 2.2.41
2. Reverse Requirements
FLT 2.1.47
Unpressurized Aircraft
1. Primary Requirements
FLT 4.3.4 FLT 4.3.37 Table 2.9 (vii) DSP 4.4.1 CAB 4.2.24 Table 5.4 (iii)
VFR
1. Primary Requirements
FLT 3.10.2 DSP 3.2.9A
Volcanic Ash
1. Primary Requirements
FLT 2.2.16B FLT 3.11.38 (v)
DSP 4.2.3 Second Engine Failure on Planes with >3 01 Sep 2018
Engines
DSP 4.3.7 Contingency Fuel 01 Sep 2018
DSP 4.3.12 Final Reserve Fuel 31 Dec 2017