Silvia Granados

SO FTW ARE
AB OU T M E DEVELO PER

EDU CATI ON
I’m a talented developer with a
strong academic background.
BS in Software Development, Cenfotec 2016-2020
I'm usually trying to acquire as
much knowledge as I can. As a San José, Costa Rica
Dev I'm drawn to new
challenges and technologies. Tech in Software Development, Cenfotec 2014-2016
Aside from that I'm a highly
San José, Costa Rica
creative person with capability
to think through a problem
coupled with the confidence to
BA in Anthropology, University of Costa Rica 2011-2014
make ideas heard.
San José, Costa Rica

CON TACT EXP ERI EN CE

Customer Service, Amazon August 2017 | February 2018

San José, Costa Rica Answer customer telephone calls regarding existing accounts, make requested policy and
account changes, respond to questions and concerns about service.

85339125
Customer Service Tier 1, Concentrix June 2017 | August 2018
sgranadosa@ucenfotec.ac.cr
Resolved customer complaints and concerns with strong verbal and negotiation skills.

Resolved customer issues related to their cell phones network connectivity as well as
problems associated with software errors.
SOFT SK I LLS

SK I LLS TOOLS/ OTHERS

Empathy Creativity
Java Git
Communication Teamwork
C# Windows Server
Time management Problem solving
NodeJS CLI

JavaScript

HTML5
LAN GU AGE S
CSS3

Intermediate English Jquery

SQL SERVER

Pl/SQL