In performing project of implementing ISO 9001 , bellow challenges might be occurred :

 Ensuring resources are allocated to make the project successful: Employees will be allocated
extra tasks during an ISO 9001 implementation, and this extra workload can cause unrest, stress,
and bad feeling. It is vital that the resources required are scoped out with the top team and middle
managers at the start of the project, and that the importance of the tasks allocated is understood, and
resources “ring-fenced” to ensure there is no slippage against the

 Timing – the timing decision on planning and implementing ISO 9001 is made at a corporate or
divisional level. A project plan that includes timing of awareness, education, training, and gap
assessments could make the journey more predictable and less prone to risks

 Too much documentation

Many organizations create too many documents; sometimes even to such an extent that the
documentation starts hindering the functioning of the Quality Management System. In such cases,
employees can get lost in the documentation and they may lose interest in the QMS. As a result, the
QMS will not yield the expected results.

 Too many details

Organizations often want their documentation to include as many details as possible. Evidently, this
takes time and resources, and will result in a more difficult application of the documentation.

Table 1. Summary differences monitoring and evaluation

Monitoring Evaluation
Objective To track changes from baseline condition to To validate what results were achieved and how
desire outcomes and why they were or were not achieved

Methodology Tracks and assesses performance through Evaluate achievement or outcomes by comparing
analysis and comparison of indicators indicators before and after the intervention
over time.
Characteristics Continuous and systematic by program or Time bond, periodic, in-depth
Project Manager and key partners
Why To observe, to check, To judge and to value,
To Record, To assess,
For day to day decision, For Major decision,
Provide information for evaluation Provide information for future planning

When During implementation Before and after a major decision make

Continuous Periodic
 Propose Procedure for Project Evaluation

Create a database for monitoring and evaluation.

In implementing ISO 9001 , each member of project team has their own account in the database.
Everyday project team can see what’s the pending items and project leader can decide which activity
will be more important than others.
Currently Power system section already have a project database but this is used only for internal powers.
Creating a new database specialize for project where project report can be updated by each related
project team and by updating the report will automatically update the project progress.
The new database should inform:
 Project name
 Integration of project schedule and project cost
 Pending item for each section
 Update progress from each section
 Progress summary from each section and problem facing by each section

 Reward system for achieving project KPI.

A reward system need management commitment to be implemented. A reward system for a project that
meet its KPI is not only give benefit to project team in direct financial benefit. The reward could be:
 Point to project leader and project team in Personal Management System (PMS) when the project
meet its KPI. PMS is a system in grading each employee performance in a year. The result of PMS
is related to employee performance bonuses and promotion recommendation.
 Point to employee who perform sharing knowledge or being a lecturer in in-house training for
STARC program related to sharing knowledge about how to perform project management including
project monitoring and project evaluation

KPIs Main Operations in QMS

Must be ready at the end of February of
each year
Shared with management within 72 after
meting
Sending report to management one time
monthly
Sending the non-conformity report after
48 hours of receiving the non-conformity
report
Set the goals of the company
Reviewing report
Follow up the company's objectives
and the results of the management
review
Following up the corrective action &
non conformity report