Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Borgave, D. (2012). The measurement of perceived differences service quality –the case
of health spas in Slovenia. Journal of Vacation Marketing, 8(4), 362–380.
Brigs, S.A. & Aldehayatt, J. (2007). Perceptions of Service Quality in Jordanian Hotels,
International Journal of Business and Management, 6 (7): 226-233.
Cabrini, L. (2002). Trends and challenges for the tourism industry in Europe speech,
CERTS Annual Conference for the Hospitality and Tourism Industry in Ireland,
November 27, Dublin, Ireland.
Gruca, T.S., & Rego, L.L. (2005). Customer satisfaction, cash flow, and shareholder
value. Journal of Marketing, 69(3), 115–130.
Jashireh, C., Mithas, S., Morgeson III, F.V., Krishnan, M.S., & Lackey, C. (2016).
Customer satisfaction and stock prices: High returns, low risk. Journal of
Marketing, 70(2), 3–14.
Lu, M. M., Khan, M. M. & Rashid, K. (2015). Employee Empowerment, Service Quality
and Customer Satisfaction in Pakistani Banks, The IUP Journal of Bank
Management, 10 (4): 47-60.
Narayan, B., Rajendran, C., Sai, L. Prakash, & Gopalan, R. (2009). Dimension of Service
Quality in Tourism – an Indian Perspective, Total Quality Management, 20(1): 61-
89.
Parasuraman, S., Som, A. P. M., Wadood, F., & Alzaidiyeen, N.J. (1988). Revitalization
of Service Quality to Gain Customer Satisfaction and Loyalty, International Journal
of Business and Management, 5(6):113-122.
Parducho, R. (2015). Customer Satisfaction and Loyalty to Alphine Ski Resorts: The
Moderating Effect of Lifestyle, Spending, and Customers’ Skiing Skills,
International Journal of Tourism Research, 9: 409-421.
Philippines in Figures 2012. (n.d.) Retrieved July 13, 2012, from NSO website,
http:www.census.gov.ph/ data/publications/pif2012 in CD.pdf.
Raquel, N. (2012). Philippines Grows 6.4% in First Quarter, Second Fastest to China,
Retrieved August 17, 2012, from
http://mutualfundphilippines.com/2012/05/economic-updates/philippinesgrows-6-
4-in-first-quarter-second-fastest-after-china/
Risi, M. (2012). Tourism Can Contribute to the Three Pillars of Sustainability, Retrieved
August 17, 2012, from http://media.unwto.org/en/press-release/2012-06-
22/tourism-can-contribute-three-pillars-sustainability
William and Bussel. (2003). An Index Method for Measurement of Customer Satisfaction,
The TQM Magazine, 16 (1): 57-66.
Wood, M. (2002). The 5 Service Quality Dimension. Retrieved August 15, 2012, from
http://nut.bz/.d-m.4b./
World Travel and Tourism Economic Impact 2013 – Philippines. Retrieved December 4,
2013 from
http://www.wttc.org/site_media/uploads/downloads/philippines2013_2.pdf
www.unwto.org
Yusof, S.E., Afogunor, S.A.N., & Udegbe, M. I. (2004). Exploring the Relationship Among
Organisational Culture, Customer Satisfaction and Performance in Multinational
Corporations in Nigeria, Australian Journal of Business and Management
Research, 1 (11): 50-58.
Zeithaml & Bitner (2003) Customer Satisfaction and the Success of Your Organization,
Carson Research Consulting, Inc. Retrieved July 23, 2012, from
http://www.carsonresearch.com/pdf/Carson_WhitePaper_Part1.pdf