INTERNSHIP REPORT ON MCB BANK LIMITED

INTERNSHIP REPORT
ON
MCB BANK LIMITED

PRESENTED TO:
H.R DEPARTMENT
PRESENTED BY:
MUNAZZA JAMIL

DHOLANWAI BRANCH (1342)

LAHORE.

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 INTERNSHIP REPORT ON MCB BANK LIMITED

DEDICATION

I would like to dedicate this accomplishment offline to my beloved and caring parents
and to my teachers with the support of whom I am standing at this step of my life stairs.

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ACKNOWLEDGEMENT

In the name of ALLAH, the most kind and most merciful.

First of all I’m grateful to ALLAH ALMIGHTY, who bestowed me with health, abilities
and guidance to complete the project in a successful manner, and without HIS help I was
unable to perform this task.
More than anybody else, I would like to acknowledge my project advisor, MR. EJAAZ
for his never ending support and untiring efforts. He was always there to guide me
whenever I felt stuck off and her encouragement always worked as morale booster for
me. I have found her very helpful while discussing the tricky issues in this dissertation
work.
I would also like to thank Mr. Khawar mahmood (Branch manager of MCB), Mr.
EJAAZ(Operations Manager of MCB), Ms.YASIR MANSOOR&MISS NAILA SAEED
for providing me the opportunity to have an excellent learning experience during my
internship. Their critical comments on my work have certainly made me think of new
ideas and techniques.

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INTERNSHIP REPORT ON MCB BANK LIMITED

Table of content

Executive summary………………………………. 6

Introduction:

Introduction of MCB …………………………… 7

Brief history of the organization ……………… 8

Vision/mission statement ………………………. 10

Core values of MCB bank …………………… 12

Management system:

Key management ……………………………………... 13

Organizational Chart ………………………………… 14

Swot Analysis:

Strengths ……………………………………………... 16

Weakness ……………………………………………… 16

Opportunities ………………………………………….. 17

Threats ………………………………………………… 17

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Training Program:

Info about my Branch …………………………………….. 18

Other info of my Branch …………………………………. 19

Departmental details ……………………………………. 20

Activities of Intern …………………………………………. 31

Suggestions & Recommendation …………………………… 32

Conclusion ……………………………………………………. 33

References …………………………………………………….. 34

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EXECUTIVE SUMMARY

MCB is one of the leading banks of Pakistan incorporated in 1947 MCB Bank has made
significant contributions in building and strengthening both corporate and retail banking
sector in Pakistan. This report is an upshot of my six weeks internship in Muslim
Commercial Bank of Pakistan. MCB of Pakistan possesses an imperative and historical
importance in the banking sector of Pakistan. It always remains the center of hustles in
business activities. It always endows with great covenant of rally round in terms of funds
and services at all epochs of its dynamism. The main purpose of internship is to learn, by
working in practical environment and to apply the knowledge acquired, during the
studies, in a real world scenario in order to tackle the problems. In this report the detailed
analysis of the organization has been done and all the financial, technical, managerial and
strategic aspects have been evaluated to analyze the current position of the organization.
Along with it, the recommendations & suggestions for the improvement have been made
wherever required. During my six weeks internship program, I mainly worked with the
following departments:
GENERAL BANKING, Cash and remittance. These departments have been discussed in
detail and all the policies and procedures have been described thoroughly. This report
will provide a complete and clear image about MCB BANK.

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Chapter 1:

INTRODUCTION

INTRODUCTION OF MCB

The world has entered into a new era so has banking. The customers want cost effective
financial products, attractive return and excellent services but security of funds remains
the top most concern. Even in Pakistan commercial banks are no longer confined to four-
walls and the edge in technology plays a key role. Yet another important feature which
cannot be overlooked by the management of any commercial bank is the extent of branch
network, proximity to the customers, particularly for the rural population.

MCB falls under the category of 'big five' commercial banks in Pakistan. It was
privatized in early nineties and since then has been going through major restructuring
program. Now it is well positioned to reap the benefit of a leaner operating base. MCB
has been able to demonstrate strong earnings momentum despite declining interest rates
by focusing on loan book growth, efficient utilization of funds and declining NPLs.
Despite a less than proportionate reduction in return paid on deposits, MCB has been able
to retain its net interest income by enhancing its lending to small and medium size retail
clients.

MCB is probably one of the first local banks to extensively explore the opportunities
prevailing in the consumer banking area. At present it has the largest ATM network in
Pakistan. The launch of MCB switch allows other banks to utilize MCB's ATM network.
All MCB switch members are able to use ATMs worldwide through MasterCard’s
international Cirrus network.

MCB has also entered into other consumer financing products which include: personal
loan, auto financing and house financing scheme Pyra Ghar. This aims at catering to three
different needs namely home purchase, home renovation and home construction. While

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the large MCB branch network makes it convenient for customers, its real strength is
attractive rate on interest.

BRIEF HISTORY OF THE ORGANIZATION

The history of MCB can be divided into four main Phases:
1. Development Phase
2. Nationalization Phase
3. Privatization Phase
4. Present Position of MCB
DEVLOPMENT PHASE:
MCB Bank Limited was incorporated by the Adamjee Group on July 9, 1947, under the
Indian Companies Act, VII of 1913 as a limited company. The bank was established with
a view to provide banking facilities to the business community of the South Asia. After
the partition of the Indo-Pak subcontinent, the bank moved to Dhaka (then the capital of
former East Pakistan) from where it commenced business in August 1948. In 1956, the
bank transferred its registered office to Karachi, Where the head office is presently
located. Thus,the bank inherits a 64 years legacy of trust of its customers and the citizens
of Pakistan. MCB Bank is not an overnight success story. It started with a share capital of
Rs 30 million which is divided into 3 million ordinary shares of Rs 10 each.
NATIONALIZATION PHASE:
The 1960s decade is stated as the golden era in Pakistan’s economic and financial development.
The banking sector also registered noticeable growth during that period and lent a strong helping
hand to the government to achieve rapid economic growth of the country. But in early 1970s this
scenario changed altogether. The separation of East Pakistan. (now Bangladesh) and induction of
the government led by Zulfiqar Ali Bhutto were the most significant events of early 70s having
far reaching effects on the banking system.
Bank was merged into Muslim Commercial Bank in 1974.
PRIVITIZATION PHASE:
This was the first bank to be privatized in 1991 and the bank was purchased by a consortium of
Pakistani corporate groups led by Nishat Group. The banks after nationalization came under

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political and bureaucratic control and deviated from normal banking practices. Some of their
senior executives were tempted to nurture a culture of obliging big businessmen, feudal and
political influential. They sacrificed their personal integrity and interest of banking sector for
gaining promotion and accumulating personal wealth.
PRESENT POSITION OF MCB:
MCB has significant contributions in building & strengthening both corporate and retail banking
sector in Pakistan. MCB Bank Ltd in 2009 delivered a profit before tax of Rs. 23.2 Billion
registering a growth of 6% over last year
In 2009, MCB delivered a superior return on equity of 27.4% and assets crossed the Rs. 500
Billion mark. This performance is all the more remarkable keeping in view the economic &
political challenges faced by the country during this past year and miscreant created issues that
MCB specifically grappled with for a large part of the year. During 2009, MCB took several
initiatives that brought even closer to their customers. With the launch of MCB Privilege, MCB
became the first local bank to offer a dedicated proposition for the affluent segment; to meet the
growth and protection needs of customers, we introduced Investment Products in many of our
branches; to enhance transactional convenience for customers, MCB became the first Pakistani
bank to launch mobile banking.

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Vision Statement

To be the leading financial services provider, partnering with our customers for a more
prosperous and secure future.

Mission Statement

We are a team of committed professionals, providing innovative and efficient financial

solutions to create and nurture long-term relationships with our customers. In doing so,
we ensure that our shareholders can invest in us with confidence.

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BUSINESS PHILOSOPHY

MCB relies on strong, lasting relationship with its customers and on its reputation for
stability and security for its continued process. Its philosophy has been to adopt steady
course. It has pursued small, less risky loans to consumers and business, and shied away
from risky loans. MCB extends its philosophy to its technology strategy but not perusing
technology for technology's sake. However, MCB learns from the mistakes of others
especially in "consumer banking". We let others get in first, take the hit, and find out the
flows. Said MCB officials - and has installed efficient and effective system for processing
and delivering information.

The board of directors has the authority in guiding Bank affairs and in making general
policies. Some directors are the personnel of the MCB Bank and others are successful
businessperson and executives of other major organization. Nineteen members are
included in board of directors.

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CORE VALUES
OF
MCB BANK
Customer Focus
We treat each of our customer equality & as the most important person while we interact
with him/her. We must ensure that we do everything to meet and exceed the customers’
expectations with perfect to times, accuracy & quality services.
Employee Respect & Dignity

We treat each of our employees with fairness, which includes giving constructive
feedback for their development. We celebrate diversity and seek suggestions from all
employees for improvement. We ensure that responsibility & fairness in all our decision-
making.

Team Based Approach

We work towards achievement of our vision & mission as a combines group. We

encourage inter & intra-departmental communications. We treat our colleagues as our
internal customers & ensure that the requirements of internal customer focus are always
met.

Quest for Quality

We ensure that each moment of our time is spent on value adding activity. We always
seek ways for exceeding expectations of customers & colleagues. We also ensure that we
do things right, first time every time.

Good Corporate Citizenship

We ensure that we contribute our due share to the Govt. we realize that we have a
responsibility to the society in which we operate & we seek ways of playing a positive
role for the betterment of the community at large.

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Chapter 2

Management system

CORPORATE PROFILE

Chairman : Mian Mohammad Mansha

S.M. Muneer Vice Chairman

Mr.Tariq Rafi Director

MR. Shahzad Saleem Director
Mr. Sarmad Amin Director
Dr. Muhammad Yaqub Director
Dato’ Mohammed Hussein Director
Mian Raza Mansha Director
Aftab Ahmad Khan Director
Mian Umer Mansha Director
Dato’ Seri Ismail Shahudin Director
Mr.M.U.A. Usmani (President / CEO)

ORGANIZATIONAL CHART

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MCB is divided in to the following Organizational Levels

 President
 Groups
 Divisions
 Departments
 Units

SEGMENTS

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For effective handling of branches, it has been categorized into three segments with
different people handling each category. These categories are:

Corporate Banking

Commercial Banking

Consumer Banking

CORPORATE BANKING

These are branches which have an exposure of over Rs. 100 million. Usually includes
multinational & public sector companies

COMMERCIAL BANKING

The branches which have a credit exposure of less than Rs. 100 million but having a
credit portfolio of more than Rs. 20 million (excluding staff loans) usually branches in
large markets and commercial areas come under this category.

CONSUMER BANKING

These are the branches which have exposure up to Rs. 20 million and these include all the
branches which are neither corporate nor commercial branches. Recently the
organizational structure was re-designed as follows:

Punjab 650
Sindh 243
NWFP 103
Blochistan 36
Azad J.Kashmir 14
Domestic 1046
Overseas 7
Total 1053

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Chapter 4:

SWOT ANALYSIS OF MCB

Strengths:
a. Decisions are taken on the basis of majority.
b. Competitive pricing in the face of increasing competition.
c. Teamwork is preferred.
d. Honesty, equality and fairness between staff.
e. Strong branch network.
f. Mobile banking.
g. Minimum deposit amount which is PKR 1000.
h. Staff motivation.
i. Proper training / courses are provided to employees.
j. Loyalty towards the customers.

Weaknesses:
a. Not every facility is available in all the branches.
b. No ATL and BTL advertisements.
c. Communication gap between the hierarchical levels.
d. Slow introduction of new services.

Opportunities:
a. Huge branch network.
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b. Increase customer base in untapped areas

c. Attractive international opportunities
d. Wealth management
e. Introduce innovative products
f. E-Banking
e. Promotion is given on the basis of experience and reputation.
g. It can enhance its profitability by making use of new technology.
h. It has the opportunity to introduce new products and services.

Threats:
a. Inflation rate is increasing at a tremendous pace
b. There is a lot of political instability
c. The fluctuating conditions imposed by SBP
d. Bank is facing intense competition from other private commercial and foreign
banks.
e. Hyper competitive environment
f. Increase in interest rates is expected
g. Other banks are providing better salary package to their employees.

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Chapter 5

Training Program

Information About My Branch

I did my internship in MCB bank limited Dholanwal Lahore. Some important

information about my branch which I observed is as follows:

Branch Manager MR.Khawer Mahmood

Operation Manager MR.M.EJAAZ ALI

GBO Mr.YASIR MANSOOR

GBO Ms. NAILA SAEED

GBO Services Ms.ASMA BATOOL

Teller MUHAMMAD RASHID

Teller FARAZ AHMAD BUTT

PBA ALI ARSHAD

TEA BOY AMJAD

SECURITY GUARD SAEED AHMAD

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GENERAL BANKING DEPARTMENTS

It is backbone of banking It is one of the major department of MCB. It further consists of

following departments:

Operations Department

Current Department

Remittance Department

Clearing Department

Cash Department

Accounts Department

DEPARTMENTS WHERE INTERNSHIP WAS CARRIED OUT:

Operations Department

Clearing Department

Remittance Department

Other Department

Cash Department

Accounts Department

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OPERATIONS DEPARTMENT

In Operations department I was under supervision of Mr.M.EJAAZ ALI, (Operational

manager). And I learnt to open accounts of different types which are as follows;

TYPES OF ACCOUNTS

Single

Joint

Partnership

SINGLE

Only one person can operate this a/c. An individual who can fulfill the requirement of
bank can open this a/c. We can call it a personnel or individual a/c. The requirements for
this type are National Identity Card Photocopy, Minimum Deposited Balance, Account
Opening Form, etc.

JOINT

In case of joint a/c applicant mentions that how much person will operate the a/c.
Instruction are given for joint a/c such that the account shall be operated by anyone or
more. The requirements for this type are National Identity Card Photocopy, Minimum
Deposited Balance, Account Opening Form, Letter Kinship, Additional Signature Form
(For Joint Account), Declaration regarding the operator of account.

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PARTNERSHIP

For partnership a/c, along with the application form other requirements needs satisfied.
The requirements for this type are National Identity Card Photocopy, Minimum
Deposited Balance, Account Opening Form, Registration certificate, agreement among
partners and Commencement of business and private registration, resolution of board of
directors, commencement of business, memorandum and articles of association and
balance sheet etc.

NATURE OF ACCOUNTS

Current Account

PLS Saving bank A/C

Saving 365 A/C

Basic banking A/C (BBA)

CURRENT ACCOUNT

In this type of accounts the client is allowed to deposit or withdraw money as and when
he likes. He may, thus, deposits or withdraws money several times in a day if he likes.
There is also no restriction of amount to be deposited or withdrawn. However, there is
requirement of minimum balance maintenance of Rs. 10,000/-. Usually this type of
account is opened by the businessmen. No profit is paid by the bank and no service
charges are deducted by the bank on current deposits account. These types of deposits are
also exempt from compulsory deduction of Zakat.

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PLS SAVING BANK A/C

This account was started in 1980s after the issuing of banking ordinance in 1980 by Zia
Government to develop Islamic banking in Pakistan. In this case customer would be
responsible for bearing profit as well as loss. The bank would be within its rights to
make investment of credit balances in the PLS saving accounts in any manner at its sole
discretion and to make use of the fund to the best of its judgment in the banking business
under the PLS system. For withdrawal of larger amount, 7 days’ notice in writing is
required to be given.

No Minimum balance is required in this type of A/C.

Not more than eight withdrawals in a year allowed

More than Rs.15000/= are not allowed to draw

Seven day notice is required for big withdrawal

SAVING 365 ACCOUNT

This account is newly developed of MCB and it provides flexibility of saving account to
business people. Profit on deposits will be payable on daily product basis on balance of
RS. 500,000/- and above. However, if balance in the account falls below RS. 500,000/-
on any day, the product will be ignored. There will be no restriction on withdrawal from
the account. Zakat and withholding Tax is also applicable on the account opened under
this scheme.

Minimum balance is Rs.500, 000/=

Below minimum balance, profit calculation ignored

Profit calculated on daily basis

Profit paid on annually basis

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10% Withholding Tax on minimum balance

BASIC BANKING A/C (BBA)

Introduced specially for salaried persons.

Minimum balance is Rs.1000/=

No service charges.

Only two transactions allowed, in one month.

For more than two transactions Rs.35/- per transaction.

Single natured A/C.

ACCOUNT OPENING PROCEDURE

Following steps are involved in A/C opening,

ACCOUNT OPENING FORM:

Firstly the customer fills the account opening form and provides all the
information as provided above. I experienced to fill this form

Source of Income: Customer must have a source of income to open an account. Now no
need of introducer to introduce the account holder i.e a salaried person must bring his
salary slip for opening of account, businessman brought his company documents to open
the account.

STAMPING:

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Then it is stamped. Stamps like. BAL sign verified, Sign Admitted Stamp, Sign Verified
stamps etc are affixed.

Verified by Branch Manager:

When all the procedures are completed than the final approval is taken from the branch
manager. After obtaining approval, The account opening form sent to Central processing
Unit where the account opening form is scrutinize and account number generated.

KNOWING YOUR CUSTOME:

8After entering information KYC is filled up. It should be ensured that at the time of
filling information in KYC, a customer should be physically present. After this all
information is saved in system. I filled KYC form also.

SEND Cheque book request:

After opening an account a cheque book request forward to head office to print he
cheque book. LETTER OF THANKS. Subsequent to the opening of an account, letter of
thanks should be sent under registered post or courier service to the customer.

ISSUANCE OF A CHEQUE BOOK:

After opening an a/c with the bank, the a/c holder cannot immediately start operating his/
her account. The Cheque book is issued, when a customer will submit a copy of letter of
acknowledgement, Normally a Cheque book having at least 25 leaves is issued but it can
also be of 50 leaves.

CLOSING OF AN ACCOUNT

There is no. of reasons of closing an account. Some are listed below:

If customer desires to close his account

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In case of death of one account holder.

Bankruptcy of the account holder.

If an account contain nil balance or not up to the requirement of rules.

Before closing any account, bank send letter to the account hold for informing him that
his account is going to be closed. There is need an approval form higher authority to
close any account.

CLEARING DEPARTMENT

In clearing department I worked under supervision of Ms.NAILA SAEED. In clearing

department and learned about inward and outward clearing and I also learnt about,

MEANING OF CLEARING

The word clearing has been derived from the word “clear” and is defined as,” A system
by which banks exchange cheques and other negotiable instruments drawn on each other
within a specific area and thereby secure payment for their clients through the Clearing
House at specified time in an efficient way.”

CLEARING HOUSE

It is a place where Cheques are presented, collected from bank branch. It is one of the
services provided by NIFT to other commercial banks. NIFT acts as a clearinghouse.

National Institutional Facilitation Technologies

NIFT stands for National Institutional Facilitation

Technologies. Clearing House of SBP has shifted a tiresome
part of its work to a private institution named NIFT. NIFT
collects cheques, Pay orders, Travelers Cheques, etc. from
all the branches of different banks within city through its
carriers and send them to the branches on which these are
drawn for clearing. After the branches approve the instruments drawn on them, NIFT

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prepares a sheet for each branch showing the number for instruments and amount in its
favor and drawn on it and sends it to each branch. A similar sheet for each bank is also
sent to clearing house of SBP where accounts of banks are settled in the same manner.

LEARNING IN CLEARING DEPARTMENT

My learning in clearing department was of following things:

Procedure of clearing a cheque.

Checking of cheques.

Inward and outward clearing.

Different reasons of returning a cheque.

Types of clearing stamps.

REMITTANCE DEPARTMENT

REMITTANCE

Remittance is transfer of funds from one place to another or from one person to another.
It is an important service provided by banks to customers as well as non-customers. Since
it is not a free service it is a source of income for the bank.

INSTRUMENTS USED IN REMITTANCE

Pay Order (PO)

Call Deposit Receipt (CDR)

Rupees Traveler Cheque (RTCDEMAND DRAFT

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PAY ORDER:

For this kind of remittance the payer must have the account in the issuing bank. Pay order
are more liquid as compared to cheques because cheques may be dishonored while PO
can’t be. It is written order issued by the bank drawn and payable on itself. It is used for
local transfer of money from one person to another person.

CALL DEPOSIT RECEIPT (CDR):

It is an instrument like Cheque issued by the bank on account of a customer & in favor of
a person, to pay the specified amount. CDR’s are issued to make payments, especially
when a company goes for some tenders or for purchase of government securities or any
contracts with others.

CASH DEPARTMENT

The cash department is the most important

department of the bank. In cash department both
deposits and withdrawals go side by side. This
department deals with cash deposits and payments.

The following books are maintained in the Cash

Department:

Cash Receipt Book

Cash Payment Book

Cash Balance Book

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The officers in this department are called teller and there were 2 tellers Mr
RASHID&FARAZ AHMAD BUTT, at the counter. This department is involved in

The consolidated figure of receipt and payment of cash is entered in the cash book and
the closing balance of cash is drawn from that i.e.

ACCOUNTS DEPARTMENT

The most important aspect in record keeping of a bank is its accounting system. The basic
purpose for maintaining an accounting system is to ensure consistency in record keeping
and accounts. The basic requirement for any accounting system is that it should be in
accordance with the GAAP i.e. Generally Accepted Accounting Principles. There are two
choices available to an organization for an accounting system.

Main Functions of Accounts Department:

The major function of this department is keeping the record maintenance of each and
every transaction and prepares reports about the amount of deposits and advances and
sent to State Bank of Pakistan on monthly, quarterly and yearly basis as fallows;

Budgets and budget review form

Income & expenditures.

Reports and Reconciliation.

Activity checking.

Depreciation & Maintenance of fixed assets provision.

Maintenance & depreciation of fixed assets.

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TECHNOLOGY DEPARTMENT

It includes:

Mobile Banking

Phone Banking

Online Banking

ATM

MOBILE BANKING

It has been launched recently during my internship. It helps in getting accounts details
and making transactions using mobiles.

PHONE BANKING

"MCB Phone Banking” is available to all customers on a countrywide basis. Customers

can dial 111-000-622(without any city code/prefix) from
their respective cities Customers enjoy 24x7 Round the
Clock Phone Banking Services. MCB is the first bank in
Pakistan to offer Centralized connectivity.

ONLINE BANKING

MCB now offers the facility of on-line banking to its

customers through its country wide network of branches.

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Customers can use the ATMs or the banking counters of any branch for day-to-day
banking needs, irrespective of branch where they maintain their accounts.

There are now more than 250 branches linked through this system and they can transact
with each other directly using computer systems and the software named “SYMBOLS”
at their own branches.

ATM (Automatic Teller Machine)

ATM stands for Automatic Teller Machine. This machine is used

to transact in one's account without intervention of humans. These
machines are basically used for taking cash, confirming balances
and requesting statements / cheque books. MCB has the largest
ATM network in the country at the moment with almost one ATM
at each online branch and also ATM terminals at International
Airports covering 27 cities of Pakistan ATMs are operated
through a card issued to the valued customers and by application of Personal
Identification Number (PIN number). Now MCB has also introduced a VISA Debit Card.

Activities of internship:
During my internship of six weeks in Muslim Commercial Bank, Ltd. New Cavalry
Ground Branch, the knowledge given by my respected and devoted teachers proved to be
very helpful in understanding the environment in the organization and working
practically.

WHAT I HAVE LEARNT IN MCB

In MCB Bank Ltd. I really enjoyed working with the staff of Branch, having a wish to be
employee of MCB. It was almost impossible to work in all the departments within that

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limited time. But the staff of the branch provided me the opportunity to work in the
different departments for the sake of practical knowledge.

Starting Date 17-July-2018

Ending Date 28-Aug-2018

During my internship training in the MCB as I early mentioned that I have worked in
different departments & seats and learnt the following things:

How to deal with different types of customers.

Deposit.

Account opening.

Cheque book issuance.

Clearing cheques.

Transfering Cheques.

Cheque for Collection.

Different forms and vouchers filling.

Utility bills collection.

Remittance.

CBC.

ATM Apply and Issuance.

ATM Captured.

Checkbook lost.

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Dormant To Activation.

Account Statements.

SUGGESTIONS & RECOMMENDATIONS

Following are some suggestions for MCB Bank, Ltd.

ADVERTISING

Bank must let potential customers know that all attractions for banking exist. This is done
by advertising on television and obtaining press coverage, in conjunction with direct
mail, window displays, leaflet in branches and in appropriate other locations (such as
hotels, shops, etc.) and including leaflets in statement of accounts sent to existing
customers in the hope that they will tell potential customers about the services provided
by our bank.

GROWTH SCOPE FOR EMPLOYEES

MCB should provide greater facilities to its employees, and give them bonuses for their
hard work and Promotions as well. There is a criticism on the banking management that
the salaries of the employees are decreasing in every succeeding year. And I think this
will shake the confidence and working habit of the employees

JOB ROTATION AND PROMOTIONS

Most of the bank employees, are sticking to one seat only with the result that they
become master of one particular job and loose their grip on other banking operation. In
my opinion all the employees should have regular job experience all out-look towards
banking. The promotion policy should be adjusted

Conclusions

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MCB is fully committed, motivated and aimed to do exactly what is

mentioned in its mission statement. It has ability to face the challenges of
present dynamic world. Skilled and highly talented staff is keen to provide
best services to the customers in most efficient and effective way. MCB
management imposes close observation on any uncertain, ambiguous events.
Necessary steps are briskly adopted to reduce risk and uncertainty.

MCB management is fully aware of present global financial crisis and has
taken necessary steps to satisfy all of its customers about various rumors that
are in the air. The bank aims to build long term relationships with customers,
thus making profitable relationship with them. MCB pays full concern
towards its employees. Its rewards and motivates them by rewarding
different bonuses.

REFERENCES & RESOURCES:

To make this internship report data is taken from the following resources:

ONLINE RESOURCES:

MCB Bank, Ltd http://www.mcb.com

MCB Bank Pakistan http://www.mcb.com/pakistan/

Interview with key persons at MCB, Model Town Branch.

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