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DISPOSISI
MARKETING PRESIDENT
M. R ORIGINATOR
DIRECTOR DIRECTOR
DISETUJUI
MARKETING PRESIDENT
Departemen M. R ORIGINATOR
DIRECTOR DIRECTOR
Nama Daniel Siregar Rikky S.R. Faisal Saleh Daniel Siregar
Tanda tangan
Tanggal
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RIWAYAT DOKUMEN
REVISI ALASAN REVISI
Exclusion ditambahkan Untuk memenuhi persyaratan ISO klausul 1.2
CONTENT
Continual Improvement
Corrective Action
Preventive Action
X. List of Supporting Document and Cross Reference for Business Process Activities.
The management and employees of PT. GSi have committed to provide excellent products &
services of geosynthetics to our customers with great satisfaction. We continuously maintain
and improve:
1. Quality, and on-time delivery.
2. Safety, security, and healthy work environment.
3. Human resources, technology, quality management system, and good customer
relations.
Excellent products & services are communicated, monitored, measured, analyzed, and
reviewed by top management & relevant functions for continual improvement in achieving
company vision & mission, focused on exceeding customers and other stakeholders needs.
Our commitment is to serve all customer needs, make GSi as a first choice company for
geosynthetic solution in Indonesia and we work professionally, qualified and efficient
without compromising safety and concern for the environment.
We are specialize in handling Geotechnical problems such as: Slides (slopes and slains),
Soil Erosion, Soil Stabilization and Reinforcement, prevention of Soil Contamination
from Waste, Re-greening Land, Prevention of Beach/River Abrasion, Environmental
Drainage, as well as the prevention of the spread of pollution in waterways.
He will maintain close and effective relationship with business partners, and
customers. He will lead and coordinate the activities of the Department in
Carrying out the policy. He will consider the result of these activities to determine
whether the policy is being met and if not what corrective action is needed. He is
the Chief Operating Officer of the company and is responsible for managing and
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developing the company and its business with attention to overall profitability and
report to the “Share Holder Meeting”.
ENGINEERING MANAGER
The engineering manager is responsible for providing technical supporting
services, such as technical discussion, technical presentation, predesign, and site
visit.
MARKETING MANAGER
Preparing market strategies on existing products, promote our products to
customers, market research, keep good relationship with customers and look for
customers. Keep customers informed of new products, advice term of payment,
delivery, price negotiation. Ensures that customers feel satisfied with our product
and through customer satisfaction survey service. He receives complaints for
customers and as such follow up corrective action report, laid down by the
Management Representative.
PROCUREMENT MANAGER
The procurement manager is responsible for controlling material procurement,
export – import, selection of supplier, and evaluation of supplier.
requirements including training program for the newly hired employees. Analyze,
formulate and schedule individual and group training need. Monitor the program
to ensure they are implemented. Maintain individual training record, prepare
necessary training budget. Responsible for the general affairs management at PT.
Geotechnical Systemindo. He will establish document that have relationship with
the quality of products, like product specifications, product compositions, etc and
he is also responsible for ensuring the completeness and validity of these
documents.
V. MANAGEMENT RESPONSIBILTY
The top management of PT. Geotechnical Systemindo shall provide evidence of its
commitment to the development and implementation of the Quality Management
System and continually improving by:
Communicating to the management the importance of meeting customer as well
as statutory and regulatory requirements
Establishing The Quality Policy
Ensuring the Quality Objective are established
Conducting management review.
Ensuring the availability of resources
1. Quality policy
The top management PT. Geotechnical Systemindo shall determine the Quality
Policy, that will conduct their activities with due regards for Quality Protection
and improve continually their quality performance. The Quality Policy is a frame
work for establishing and reviewing Quality Objective, will be communicated and
understood to all employees and also could be reviewed for continuing suitability.
2. Quality Objective
Based on the Quality Policy, top management shall ensure that quality Objectives,
including those needed to meet requirements for product or service, leading to
continual improvement of PT. Geotechnical Systemindo performance and
consistent with the Quality Policy. The objective should be capable of being
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Resource needs.
5. Internal Communication
In order to quickly acquire information related to Quality Management System
and to use it in the PT. Geotechnical Systemindo operations or activities. The
main road for transmitting information is an effective and efficient way could be
done by:
Using management – lead communication in work team area.
Team briefing and other meeting, such as for recognition of achievement.
Notice boards
Using official memos.
Audio – visual and electronic media, such as e-mail.
7. Exclusion
PT. Geotechnical Systemindo is a distributor, so there is no design and
development process. PT. Geotechnical Systemindo buy products from factories,
and sell it directly to customers. To justify that the products meet the costumer
request, PT. Geotechnical Systemindo provides customers with COA from the
factories. So, clause 7.3 is excluded.
2. Human Resources
a. General
In order to fill the performance requirements of the employees at PT.
Geotechnical Systemindo to do the work in an effective way for product
quality, the employees shall be competent on the basis of appropriate
education, training, skills and experience.
3. Infrastructure
Infrastructure Management is outsourced to the Building Management
(Perhimpunan Penghuni MTH/PPMTH). Perhimpunan Penghuni MTH is the
Building Management at Menara MTH where PT. Geotechnical Systemindo is
located.
PPMTH shall maintain the infrastructure needed. Infrastructure include:
Building Workspace, and associated utilities.
Process equipment (both hardware and software).
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Those methods are used to fulfill conformity of the quality management system
and continually improve the effectiveness of the quality management system.
Internal Audit
PT. Geotechnical Systemindo will ensure that all aspect of the quality
management system are objectively audited.
Audit will be carried out systematically planned and on are regular
predetermined frequency.
Result will be report reviewed by the management to ascertain the quality
management system is effective in achieving its objectives continually
improvement to reflect the company’s mission.
Audit will be conducted will by trained personnel who are not directly
responsible for the area being audit.
To fulfill this requirement PT. Geotechnical Systemindo shall have a
“documented procedure”
3. Measurement Equipment
If there are measurement equipments, they must be calibrated and verificated.
5. Analysis Data
PT. Geotechnical Systemindo shall determine, collect and analyze appropriate
data (statistical technique) to demonstrate the suitable effectiveness of the quality
management system and to evaluate where continual improvement of the
effectiveness of the quality management system can be made. The data generated
as a result of monitoring and measurement and from other relevant resources.
Analysis of data shall provide information relating to:
Customer satisfaction.
Conformity to product or service requirements.
Characteristics and trends of processes and product including opportunities
for preventive action
Suppliers
6. Improvement
1. Continual improvement
In order to have continual improvement for the effectiveness of the quality
management, PT. Geotechnical Systemindo shall use the basic requirement
by using quality policy, quality objective, audit result, analysis data,
corrective and preventive action and management.
2. Corrective action
PT. Geotechnical Systemindo shall take action to eliminate the cause of
nonconformities in order to prevent recurrence.
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