Course: SAP Leonardo Machine Learning Foundation – An Introduction

Unit 3: Intelligent Enterprise Applications

Intelligent Enterprise Applications
In the previous unit

▪ We discussed SAP Leonardo Machine Learning

capabilities
▪ You found out how SAP Leonardo Machine
Learning Foundation enables customers to
build the Intelligent Enterprise
▪ You got an overview of the SAP Leonardo
Machine Learning Foundation service portfolio

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Intelligent Enterprise Applications
The Intelligent Enterprise

CEO Jane

Finance & Human Customer Sales &

…
Accounting Resources Service Marketing

John Jeff Anne Kathy

Accounts Receivable Recruiting First-Level Support in Marketing Manager
Specialist Customer Service
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3
Intelligent Enterprise Applications
The Intelligent Enterprise

CEO Jane

Finance & Human Customer Sales &

…
Accounting Resources Service Marketing

John Jeff Anne Kathy

Accounts Receivable Recruiting First-Level Support in Marketing Manager
Specialist Customer Service
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4
 Intelligent Enterprise Applications
Possible machine learning use cases in finance
Order & Settle,
Receive & Resolve
Order-to-Cash Contract Check Credit Issue Invoice Collect Cash Reconcile,
Apply Cash Dispute
Management Account
• Credit limit Utilization • Discount Proposal • SAP Cash Application • Dispute Proposal Service • Reconciliation
Cash Collection Recommender
• Predictive Risk Scores account
• Payment Advice Extraction • Identification of the most
optimal dunning methodrecommender
• Bad debt identification and handling
• Customer Account Identifier

Request Receive Discount

Order Goods Perform Invoice Make Execute Closing
Procure-to-Pay Goods & Goods & & Payment Term
& Reconciliation
& Services Processing Optimization Payments
Service Services
• Invoice to Record • Correctness of outgoing
GR/IR Enhanced Matching payments marked as successful
• Approver Recommender in the payment run proposal
• Supplier Account Recommender
• Indication of a duplicate free
form payment request

Record-to-Report Accounting Compliance Entity Close Intercompany

• Goods Receipt/Invoice Receipt • Predictive softclose • Automated Intercompany

Monitor ML Status Proposal Reconciliation and Processing

Financial Profitability &

Strategy Dev. & Plan, Budget, Cost Product Cost Profit & Cost Monitoring &
Planning & Translation Cost
Forecast Management Mgmt. Simulation Reporting
Analysis Management
• Forecasting by key KPIs in • Smart Alerts • Cash and Liquidity
Accounts Receivables and Forecasting. Detect
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Accounts Payables abnormal liquidity items 5
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 Intelligent Enterprise Applications
The Intelligent Enterprise

Jane

CEO

Finance & Human Customer Sales &

…
Accounting Resources Service Marketing

John Jeff Anne Kathy

Accounts Receivable Recruiting First Level Support in Marketing Manager
Specialist Customer Service

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

 Intelligent Enterprise Applications
Possible Machine Learning Use Cases in Human Resources
Manage 15%
Organisation
and Plan HR Strategy Workforce Planning
Development
Labor Relations
Workforce
50%
Talent
Performance & Succession &
Manage- Recruiting Onboarding Learning Compensation Development
Goals
ment
▪ New Hire Acceptance ▪ Onboarding ▪ Compliance ▪ Performance predictor ▪ Succession suggestion
▪ Triggers for Requisition behaviros of Prediction ▪ Teamfit ▪ Career Path
▪ Trigger events for pooling successful ▪ Trending topics ▪ High performing teams Recommender
candidates managers ▪ Personalized ▪ Employee Engagement / ▪ Job-market demand
▪ Survey-based pre-hire ▪ Smart personal Curriculum Workforce sentiment based development
attrition onboarding ▪ Learning analysis suggestions
▪ Company Champions Recommender ▪ Actual Goals ▪ Flight Risk Predictor
▪ Candidate Readiness ▪ Who should know who
▪ Job to Candidate Matching ▪ Auto-calibrate
▪ Candidate to Job Matching performance reatings
▪ Job Standardization ▪ Sentiment / text-based
▪ Resume Matching performance rating
▪ Job Analyzer ▪ Skills gap identifier
35%
Admini-
strate Payroll People & Org Data External Workforce Management
Workforce
▪ Service Ticket Intelligence for HR
X% Estimate on HR cost share
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▪ Conversational HR
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Intelligent Enterprise Applications
The Intelligent Enterprise

CEO Jane

Finance & Human Customer Sales &

…
Accounting Resources Service Marketing

John Jeff Anne Kathy

Accounts Receivable Recruiting First-Level Support in Marketing Manager
Specialist Customer Service
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10
Intelligent Enterprise Applications
SAP Service Ticket Intelligence – Automated pre-processing of service tickets

Challenge: Predict the service Challenge: Find relevant

category of incoming tickets solutions for incoming tickets

Solution: Automated Solution: Automated solution

classification based on suggestions based on historical
historical data data

Benefit: Faster service ticket Benefit: Faster service ticket

resolution resolution

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12
 Intelligent Enterprise Applications
The Intelligent Enterprise

Jane

CEO

Finance & Human Customer Sales &

…
Accounting Resources Service Marketing

John Jeff Anne Kathy

Accounts Receivable Recruiting First Level Support in Marketing Manager
Specialist Customer Service

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 13

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14
Intelligent Enterprise Applications
Coming up next

▪ Discuss some business use cases for

enterprise machine learning
▪ How SAP Leonardo Machine Learning enables
customers to build their own intelligent
applications
▪ Discuss how our partners use SAP Leonardo
Machine Learning to build intelligent
applications

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Thank you.
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