OSS Engineering & Support

Citrix How-To?
Contents

1. How-to? .................................................................................................................................................................................................................. 2
1.1 Access Citrix?.............................................................................................................................................................................................................. 2
1.2 Do I need to install any local software? .................................................................................................................................................... 2
1.3 How do I request access? .................................................................................................................................................................................. 2
1.4 I don’t remember my password. How can I reset it?......................................................................................................................... 2
1.5 This is not working! How can I open an incident?............................................................................................................................... 2
1.6 Save files from applications running on Citrix to my PC? .............................................................................................................. 3
1.7 Load files from my PC into Citrix? ................................................................................................................................................................. 3
2. Know problems .................................................................................................................................................................................................. 3
2.1 After login in the Citrix URL, when I click on an application, it does not start and I’m prompted to
download a .ica file..................................................................................................................................................................................................................... 3
2.2 Can’t access my PC to save/load files....................................................................................................................................................... 3
2.3 My application in Citrix is hanging. How can I kill it? ......................................................................................................................... 5
2.4 I left an application running, but when I returned to my PC it was no longer there .................................................... 6
3. Other information ............................................................................................................................................................................................. 7
3.1 Supported operating systems and browsers ........................................................................................................................................ 7

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1. How-to?
1.1 Access Citrix?
Citrix is available through the following URL: http://ossweb.prod.airtel.es/Citrix/XenApp

1.2 Do I need to install any local software?

Citrix receiver is required to be able to run Citrix on the local PC. This is part of Vodafone VIC, so you shouldn’t
need to do anything.
If for any reason your PC does not have this software installed you can request help-desk support in order to fix it,
or if you have the right privileges install it following these steps:
1) Go to Citrix web site http://www.citrix.es/products/receiver/overview.html
2) Download and install the client

3) Restart the browser

1.3 How do I request access?

IDM de red is used to manage access to Citrix. Follow these steps to request access:
1) Login into IDM de red : https://sunjesweb-teide.ing.airtel.es:8082/idm/user/login.jsp
2) Inside IDM Select : “Modificar otros atributos de cuenta”
3) Pestaña “Asignaciones
4) Move “OSSWEB-SP” from the windows “Recursos disponibles” to “Recursos vigentes” and select [Guardar]

1.4 I don’t remember my password. How can I reset it?

IDM de red is used to manage your credentials. Follow these steps to request access:
1) Login into IDM de red: https://sunjesweb-teide.ing.airtel.es:8082/idm/user/login.jsp
2) Inside IDM select “Modificar contraseña”
3) Write your new password
4) Select “OSSWEB-SP” and ‘Modifica contraseña’

1.5 This is not working! How can I open an incident?

Logicalis performs the first level of support for this platform.
1) Open a Remedy7 ticket to “Vodafone -> OSS&Tools -> Soporte”

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2) To open incidents to Logicalis

From 9:00 a 18:00 (Monday to Friday) 91-7876523
Guardia (outside working period): 627126285

1.6 Save files from applications running on Citrix to my PC?

From the application, start browsing on your computer. You shall have some disks available in the following
format (C$). This is in fact the local C drive from your PC mapped in Citrix server.
Selecting this will show you your local directories where you can save your files.

If your local drive is not available as described, this is because you haven’t granted access to Citrix to your PC.
See in the know problems – ‘Can access my PC to save/load files’

1.7 Load files from my PC into Citrix?

The same as previous step.

2. Know problems
2.1 After login in the Citrix URL, when I click on an application, it does not start and I’m
prompted to download a .ica file

This happens when you are using a non supported browser or if you don’t have the Citrix receiver
installed. Try to access using Internet Explorer 10.0 through 6.0, if the problem persist see on the “how-
to” section how to download and install the client.

2.2 Can’t access my PC to save/load files

This happens if you have not granted access citrix access to your PC. Follow these steps to fix it:
1) With a citrix application running, right click over citrix connection center (on your active application list) to
open it

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2) Select ‘file security’

3) And grant Access by selecting ‘Full Access’. Make this permanent and avoid having to repeat these
steps.

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NOTE: Different versions of the citrix client may look differently. On the most recent citrix receiver to open
the connection center, select ‘About’ in step 1, Advanced and then ‘Connection Center’.

2.3 My application in Citrix is hanging. How can I kill it?

1) Open ‘Connection Center’ (see on previous item, how to do it)
2) Logout from the Citrix server, right clicking on the server name and selection ‘Log Off’

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OR terminate only the application by selecting the application, right click and choose ‘Terminate’

2.4 I left an application running, but when I returned to my PC it was no longer there
In order to free resources when applications are no longer in use, Citrix is configured with an inactivity
timeout of 120mn
Meaning that after this period of inactivity (no interaction between the user and the application), the user is
automatically logged out.
This setting is per Citrix Farm, meaning that we can’t have different time-out to different applications. It’s
applicable for the complete environment.

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3. Other information
3.1 Supported operating systems and browsers

Consult Citrix knowledge base

http://support.citrix.com/proddocs/topic/receiver-windows-34/receiver-windows-sys-reqs-34.html

Content Owner

Carlos Trujillo
OSS Engineering & Support

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