CURRICULUM VITAE

PERSONAL DETAILS

Surname: Mubanga

Other Names: Chileshe

Physical Address: 12091 Kabelenga Road, Estates

Sex: Male

Marital Status: Single

Date of Birth: 2nd February 1989

National Registration Card No: 120807/10/1

Nationality: Zambian

Religion: Christian

Contact Number: 0977983998 or 0965579568

Email: cmubangajnr@gmail.com

Professional Objectives
I am a dependable gentleman with good communication skills and good technical skills, who is
self-motivated and has the ability to work under pressure, qualified for a position leading to
major responsibilities including User Support and IT Consultancy and to be more skilled in
Information Technology using the resources available.

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Professional Experience

21st December 2009 – 31st March 2010: Worked for Computer Express on a
short four month attachment, in the Workshop Department as an IT Technician.
My duties were to:

 Configure laptops and desktop computers

 Diagnose and repair laptops and desktop computers
 Install application software
 Update antivirus software and databases
 Troubleshoot computer problems

1st July 2010 – 31st August 2010: Working for Pick n Pay Woodlands as a till
operator
Main purpose of job - To provide customer service at the point of sale and process
transactions

according to expected standards

 Customer Service
 POS Operations
 Shrinkage & Security Management
 Housekeeping

1st September 2010 – 31st May 2012: worked as a Label Clerk at Pick n Pay
Zambia
Main responsibilities:

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  To ensure that price changes are executed and shelf edge labels are put up
on a daily basis
 Change daily price labels
 Ensure all signage is made and displayed correctly
 Checking that prices on scales and POS are updated
 Capturing and communicating of orders

1st July 2012 – 31st March 2013: Trainee Manager at Pick n Pay Zambia
Main responsibilities:

 Management training in all departments involved in retail

 Ensure that hygiene, housekeeping and safe working standards are
maintained
 Ensure that security procedures are adhered to
 Ensure that merchandise/display standards are adhered to
 Conduct regular quality checks
 Prevent wastage/shrinkage/damages
 Check correct pricing
 Ensure all administration is completed accurately and timeously
 Analyze, maintain and update relevant information/documentation and
take action when necessary
 Plan and implement sales promotions
 Monitor budgets (turnover, gross, expenses)
 Communicate effectively with management, employees, customers and
suppliers
 Manage employees to ensure standards are maintained by competent
dedicated employees

1st April 2013 to 17th February 2014: Acting Admin Manager at Pick n Pay Zambia
Main purpose: Mitigate risk and monitor controls within the store.

Provide SAP support.

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Main duties:

 Customer Service Management – Monitoring customer service levels and standards in

the store, listening, confirming and responding to customer requests for products and
services. Dealing with escalated unresolved customer complaints. Ensuring the frontline
duty roster is implemented
 Shrinkage & Security Management - Managing the implementation of shrinkage
control measures. Develop and ensure implementation of a Shrinkage Plan. Ensure
that Shrinkage Plans are implemented within area of responsibility
 General Administration and Corporate Governance - Implement and monitor
compliance to corporate governance policies and procedures
 Monitor risks and implements risk management policies and procedures
 Capture and produce labels for reduce to clear
 Monitor and audit store systems, processes and controls
 Implement controls and monitor risk exposure
 Complete paperwork for customer claims
 Authorize petty cash payments
 Signs off monthly recons and provisions
 Reporting, budgeting and expense control - Assist with compiling of turnover /
expense budgets
 Analyze monthly expense reports
 Complete billing documentation and submit to support office
 Sign off expense orders
 SAP and systems functional support - Guides, coaches and supports SAP / as@r users
 Report noncompliance, deviations and problem areas
 Trouble shoot SAP / as@r functional issues
 Maintain issues log and post stock counts
 Advise on resolution of issues, deviations etc.
 Follow up on whether anomalies are addressed
 Monitor store processes as per daily / weekly / monthly checklist
 Frontline Management - Spot checking application and recording of Scan Rite policy
 Ensure staff trained on new/ amended processes/systems/initiatives effecting
frontline
 Ensure frontline is staffed according to business needs
 Monitor productivity levels of frontline staff
 Monitor application of shorts and overs policy
 Handle queries / issues on equipment malfunctions

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  Identify causes of non-scanning items
 Manage RD cheques
 Cash and Float Office Control - Monitor shorts and overs
 Check variances on float office
 Monitor the refunds process
 Ensure banking of daily takings is done

11th March 2014 to 30th April 2018: Inventory Controller at Pick N Pay Zambia
Merchandising Management:

 Report deviations on merchandise standards to store manager

 Report noncompliance to inventory movement process to store manager
 Report deviations on back up area standards to relevant manager
 Print/analyses daily stock reports
 Ensure stock count plan is executed
 Execute floor stock count
 Execute receiving/back up stock count

Finance:

 Prepare for bi-annual stock take

 Participate in bi-annual stock takes
 Verify variances with store manager

People management & development:

 Evaluate the performance of subordinates against agreed objectives &

standards
 Schedule& determine staffing requirements
 Supervise staff
 Conduct assessment of individual on the job performance
 Plan & conduct team meeting
 Secure resources for counts
 Ensure staff schedules are adhered to

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Administration:

 Plan for ad-hoc store requests for counts

 Check system for open stock counts
 Create stock count based regional stock count plan
 Create stock count based on analysis of daily stock report
 Print variance report
 Prepare for stock count

1st May 2018 to date: Administration Manager at Pick n Pay Zambia

Main purpose of job: Mitigate risk and monitor controls within the store.

Provide SAP support.

Key Responsibilities. Main Tasks.

Monitors customer service levels and standards in

the store
Listens, confirms and responds to customer request
Customer Service
for products and services
Management
Deals with escalated unresolved customer
complaints
Ensures frontline duty roster implemented

Ensures frontline duty roster implemented

Ensures the effective management of employees
People Management Ensures the human resources policies, procedures
& Development and practices are effectively implemented
Reviews staffing requirements

Manages the implementation of shrinkage control

measures
Shrinkage & Security Develops and ensures implementation of Shrinkage
Management Plan
Ensures that Shrinkage Plans are implemented
within area of responsibility

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 Implements and monitors compliance to corporate
governance policies and procedures
Monitors risks and implements risk management
policies and procedures
General
Captures and produces labels for reduce to clear
Administration and
Monitors and audits store systems, processes and
Corporate Governance
controls
Implements controls and monitors risk exposure
Completes paperwork for customer claims
Authorizes petty cash payments
Signs off monthly recons and provisions

Assists with compiling of turnover / expense budgets

Analyses monthly expense reports
Reporting, budgeting
Completes billing documentation and submit to
and expense control
support office
Signs off expense orders

Guides, coaches and supports SAP / AS@R users

Reports noncompliance, deviations and problem
areas
SAP and systems Trouble shoots SAP / AS@R functional issues
functional support Maintain issues log and posts stock counts
Advises on resolution of issues, deviations e.t.c
Follows up on whether anomalies addressed
Monitors store processes as per daily / weekly /
monthly checklist

Ensures workforce planner run

Ensures wage schedules received and captured
Biometrics Ensures all scheduled reports printed and actioned
Signs off monthly hourly report and submits to
support office
Review UPMH, wage costs, scheduling and discuss

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 with relevant managers
Responds to and follow up on wage queries

Spot checks application and recording of Scan Rite

policy
Ensures staff trained on new/ amended
processes/systems/initiatives effecting frontline
Frontline
Ensures frontline staffed according to business needs
Management
Monitors productivity levels of frontline staff
Monitors application of shorts and overs policy
Handles queries / issues on equipment malfunctions
Identifies causes of non scanning items
Manages RD cheques

Monitors shorts and overs

Cash and Float Office Checks variances on float office
Control Monitors the refunds process
Ensures banking of daily takings

Education

2000-2002: Sacred Heart of Jesus School from grade 5 to grade 7 (Lusaka, Zambia)

2003-2004: SOS Herman Gmeiner School from grade 8 to grade 9(Lusaka, Zambia)

2005-2007: Kabulonga Boys High School (Lusaka, Zambia)

2008-2010: International Diploma in Computer Studies - Zambia Centre for Accountancy

Studies

2017 September: Bachelor’s Degree in Information Security & Computer Forensics -

International Communications University

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Professional Qualifications

International Certificate in Computer Studies (ICCS): Zambia Centre for Accountancy Studies,
July 2008.

International Diploma in Computer Studies (IDCS): Zambia Centre for Accountancy Studies,
January 2009.

Special Computer Skills

Microsoft Office Applications

HTML

SAP

SAP BW

Hardware & Software maintenance

Interests

I enjoy watching rugby or soccer, movies, social networking, hanging out with my
sisters, friends & listening to good music.

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Swimming and visiting new places.

Referees
Computer Express
Rehan Ravat
Managing Partner
P.O Box 32367, Lusaka, Zambia
Phones: 260-966-761-371/260-1-225035/232753
Fax: 260-1-232752

Pick n Pay Zambia

Mr. Humphrey Munkoze

Store Manager
Phone: 0955 780 448

Mr Luke Mulenga
Demand Planner
Phone: 0977775055

Mr Kamona Moto
Regional Manager Lusaka
Phone: 0977 675513

Peacewell Hambweka
Assistant Store Manager
Phone: 0979229808

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