Process flow:

1. Start
2. Sales agents will present list of available books and give their contact number to various schools
of their handled area.
3. Client school will contact the sales agent to order books
4. Sales agent will file PO
5. Client school will verify their ordered books (paano iveverify?)
6. Orders confirmed? (yes proceed to next step, no (?)
7. Sales agent will sent PO to Customer service specialist within 7 days
8. If Customer Service specialist receive PO within 7 days? (yes proceed next step, no (?)
9. Customer service specialist receive and stamp the PO
10. Customer service specialist shall send the stamped PO form to the encoder within 24 hours.
11. Encoder receives stamped PO
12. If encoder received stamped PO within 24 hrs? (yes proceed next step, no (?)
13. Encoder will input the sales quantity to the system
14. [sino?] will release sales quantity to SH
15. [ship?] confirms orders
16. Is Sales quantity Correct? (yes proceed next step, no (?)
17. Warehouse clerk will pack and prepare the books for shipment
18. Courier will ship the books to client schools

Name of Process: Sales Process

Process Owner:

Created By: DIWA Learning Last Updated By:

Systems Inc.

Date Created: Last Revision Date:

Process Purpose: The purpose of the sales process is to improve DIWA Learning Systems Inc.’s
sales agents, their managers and business ability to effectively and efficiently
conduct their sale transactions to their valued clients by having proficient
internal controls.

Process Scope: The sales process deals with the sales transactions occurring within DIWA
Learning System’s sales agent and their various client schools. (tama ba?)

Process Flow: 1. Sales agents will present list of available books and give their contact
number to various schools of their handled area.
2. Client school will contact the sales agent to order books
3. Sales agent will file PO
4. Client school will verify and confirm their ordered books
5. Sales agent will sent PO to Customer service specialist within 7 days
 6. Customer service specialist receive and stamp the PO
7. Customer service specialist shall send the stamped PO form to the
encoder within 24 hours.
8. Encoder receives stamped PO
9. Encoder will input the sales quote to the system
10. Encoder will release sales quote to SH
11. [ship?] confirms orders
12. Warehouse clerk will pack and prepare the books for shipment
13. Courier will ship the books to client schools

Control Points and

Measurements:
 Start

Presentation of lists of books Sales agent files and sends Client school
Client school contacts the Purchase Order to client receives and verifies
by the sales agent to various
sales agent to order books school for verification ordered books
schools of their handled area

Customer Service Sales agent will send PO If orders

Specialist receives to Customer service are
and stamp PO specialist within 7 days confirmed?

If Customer No transaction will

service specialist be made
receives PO
within 7 days?

Processing of
order will be
delayed