Managing Service

and Manufacturing
Operations
Business & Management
Introduction

Operation Processes Resources

Management in a Production &
Operations
nutshell Management

Quality

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 Operation Management
Operation The Basic Idea!

Input
Transformation Output
(Resources)
•Labor
(Process) (Quality)
Production •Raw Material
•Procedures
•Equipment
•Goods
•Services
•Time
•Facilities •Experiences
•Information
•Technology •Ideas
•Energy

Manufacturing

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 “
Operations management
The development and administration
of the activities involved in
transforming resources into goods
and services

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Managing Economic Order Managing the Supply Managing Quality
Inventory Quantity Model Chain ▪ISO (International
▪A model that identifies the ▪Purchasing Organization for
optimum number of items to
order to minimize the costs of ▪Managing Inventory Standardization
managing (ordering, storing,
▪Inspection
and using) them ▪Outsourcing
▪Sampling
▪Routing & Scheduling

Sustainability &
Manufacturing
Because who is going
to take care of the
place that we are living
in if not ourselves?
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 “
Purchasing
The buying of all the materials needed
by the organization; also called
procurement

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 EOQ
MRP Just-in-Time
Managing A planning system that A model that identifies A technique using
the optimum number of
Inventory schedules the precise
quantity of materials items to order to
smaller quantities of
materials that arrive
minimize the costs of
needed to make the “just in time” for use in
managing (ordering,
product the transformation
storing, and using)
process and therefore
them require less storage
space and other
inventory management
expense
(Dasar-dasar Manajemen Produksi dan
Operasi, Handoko, T.N., 2011, Pp. 340)

TL;DR
TL;DR TL;DR
Optimum Ordered Item
Precise Quantity Smaller Inventory
Material

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“From Where I Came From”
Series #3

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Table of contents 1. The Company
2. The Problem
3. The Cause
4. The Solution

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1. The ▪ PT. Berca Schindler Lifts
Company

Established in 1874, PT Berca Schindler Lifts was set up in 2000, as

a joint-venture between Central Cipta Murdaya Group and Jardine
Schindler Group, is a subsidiary of Schindler in Indonesia provide
pre-sales, sales, and after sales for Schindler elevators and
escalators in Indonesia.

Products
Lifts PORT (Transit Management)

Escalators Moving Walks

NI (New Installation) EI (Existing Installation)

High Rise Project Maintenance
Commodity Project Modernization 10
Switzerland

Hongkong

Indonesia Head Office

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 2.
The Problem

“If I had 60 minutes to solve

a problem, I’d spend 55
minutes defining it, and 5
minutes solving it.”
Albert Einstein
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2. The
Problem

1. 2.
Inventory Local Material
Stock Out Arrival

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3. The
Cause (1) Material is Damaged
missing on during
site installation

Inventory
Stockout

Material is Wrong
damaged during Material
shipment Delivered

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3. The
Cause (2) Material
Lead Time
Request is
Request
missing

Local Material
Arrival

Unnecessary Wrong
Negotiation Specification

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4. The Paperless Purchase
Solution (2)
Request

MRP Implementation

Material Claim to
Factory
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Thank You

Bring it!

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