Conducting market research to understand customer needs

Conducting market research to understand competitor's strategy

Develop a marketing campaign to attract customers
Identify and utilize effective ways of advertising
Develop Brand proposition for the QUORUM Mall
Partner up with other premium brands for advertising through events
Organize promotional events for the mall
Coordinate media interest in the Organization through effective PR
Ensure regular contact with target media and appropriate response to media requests.
Negotiate with management for the budget for marketing
Develop promotional offers and services to drive walk in
Develop effective loyalty programs to retain customers
Develop plan for maximum revenue generation
Making strategies to house promotional events in mall
Ensure all avenues of revenue generation are properly utilized
Ensure customer delight in the mall
Develop new ways to get more revenue
Mentor subordinates
Ensure learning opporunities for subordinates
Ensure task delegation to generate interest and engage all available talents
Securing all the operating approvals for the mall
Securing all the licenses for the mall
Liasoning with the managerial authorities
Approving sensitive and high value legal documents
Liasoning with relevant authorities for traffic management
Liasoning with relevant authorities for security
Liasoning with relevant authorities for policing
Liasoning with relevant authorities for lighting
Liasoning with relevant authorities for ensuring legal compliance
Appointing security agency
Appointing facility management agency
Appointing engineering support agency
Ensuring contractual compliance with appointed agencies
Briefing and Clarifying requirements to team members
Establishing and communicating time frames to team members
Explaining workflow to team members
Communicating nature of job to team members
Design clear organisation structure, reporting and reviewing relationship
Developing Human Resource systems
Incorporating best HR practices in the mall
Designing HR policies taking into consideration all statutory aspects
Developing standard operating procedure manual stating rules and policies
Manpower planning
Developing and implementing recruitment strategy
Conducting selection process
Organising induction program for new joinees
Recognizing training needs of employees
Conducting relevant training programs
Communicating and driving "the QD vision"
Developing and nurturing organization values
Defining team based culture and facilitate its implementation
Aligning HR strategy with the business strategy of QD
Developing ways to enhance effectiveness of the team
Ensuring incremental value addition by HR to the organisation
Coordinating with stakeholders and managers to ensure the right tenant mix
Being the touch point between managers and tenants
Negotiating the terms of lease between stakeholders and tenants
Conducting detailed research to ensure business is carried out in tandem with changing customer
purchasing behaviour
Staying updated about various brands and profitable categories in the market
Conducting reasearch to know about competitors strategy
Gathering adequate information to identify opportunites in all related product categories
Ensuring that the malls have competitive advantage in terms of design and architecture
Ensuring profitable retail revenues from the categories selected
Instilling the right work attitude in the team by providing suitable training and motivation
Designing and Implementing a retail strategy which is a source of competitive advantage
Mentoring and leading subordinates in the team
Having knowledge of brand management to ensure selection of appropriate brands
Coming up with strategies for forward planning
Building interpersonal relations with important stakeholders
Liasoning with consultants for food, music and other entertainment avenues
Ensuring training opportunites for subordinates
Liasoning with legal departments for drafting and closing of agreements
 Head of Depatment - Category Management

Analysing the market

Coordinating with different

stakeholders/legal department

Developing subordinates

Preparing and Implementing strategy

for retail category mix

Head of Depatment - Legal

Liasoning with relevant Authorities

Ensuring Legal Compliance

Managing team
 Managing team

Appointing Auxillary support team

Head of Depatment - Category Management

Staying updated about various brands and profitable categories in the market
Conducting reasearch to know about competitors strategy
Gathering adequate information to identify opportunites in all related product
categories
Conducting detailed research to ensure business is carried out in tandem with
changing customer purchasing behaviour

Having knowledge of brand management to ensure selection of appropriate brands

Coming up with strategies for forward planning

Coordinating with stakeholders and managers to ensure the right tenant mix
Building interpersonal relations with important stakeholders
Negotiating the terms of lease between stakeholders and tenants
Liasoning with consultants for food, music and other entertainment avenues
Liasoning with legal departments for drafting and closing of agreements
Instilling the right work attitude in the team by providing suitable training and
motivation
Mentoring and leading subordinates in the team
Building interpersonal relations with important stakeholders
Ensuring training opportunites for subordinates

Being the touch point between managers and tenants

Ensuring profitable retail revenues from the categories selected
Designing and Implementing a retail strategy which is a source of competitive
advantage

Head of Depatment - Legal

Liasoning with relevant authorities for traffic management
Liasoning with relevant authorities for security
Liasoning with relevant authorities for policing
Liasoning with relevant authorities for lighting
Liasoning with relevant authorities for ensuring legal compliance
Liasoning with the managerial authorities
Securing all the operating approvals for the mall
Securing all the licenses for the mall
Approving sensitive and high value legal documents
Ensuring contractual compliance with appointed agencies
Briefing and Clarifying requirements to team members
Establishing and communicating time frames to team members
Explaining workflow to team members
Communicating nature of job to team members
Appointing security agency
Appointing facility management agency
Appointing engineering support agency
 Head of Department- Marketing

Doing thorough Research

Branding and conducting promotional events

Strategizing for higher revenue generation

Mentoring and managing employees

Managing customers

Head of Department- Human Resources

Design and development of HR system

Recruitment, Selection and Hiring

Developing relevant Human Resource competencies

Developing relevant Human Resource competencies
 Head of Department- Marketing

Conducting market research to understand customer needs

Conducting market research to understand competitor's strategy

Identify and utilize effective ways of advertising

Develop a marketing campaign to attract customers

Develop Brand proposition for the QUORUM Mall

Partner up with other premium brands for advertising through events

Organize promotional events for the mall

Coordinate media interest in the Organization through effective PR
Ensure regular contact with target media and appropriate response to media requests.
Negotiate with management for the budget for marketing
Develop promotional offers and services to drive walk in

Making strategies to house promotional events in mall

Develop plan for maximum revenue generation
Ensure all avenues of revenue generation are properly utilized
Develop new ways to get more revenue

Mentor subordinates
Ensure learning opporunities for subordinates

Ensure task delegation to generate interest and engage all available talents
Develop effective loyalty programs to retain customers
Ensure customer delight in the mall

Head of Department- Human Resources

Design clear organisation structure, reporting and reviewing relationship
Developing Human Resource systems
Incorporating best HR practices in the mall
Designing HR policies taking into consideration all statutory aspects
Aligning HR strategy with the business strategy of QD
Developing standard operating procedure manual stating rules and policies
Manpower planning
Developing and implementing recruitment strategy
Conducting selection process
Organising induction program for new joinees
Recognizing training needs of employees
Conducting relevant training programs
Communicating and driving "the QD vision"
Developing and nurturing organization values
Defining team based culture and facilitate its implementation
Developing ways to enhance effectiveness of the team
Ensuring incremental value addition by HR to the organisation
 Head of Department -Legal
Knowledge of statutory Bodies
Knowledge of statutory laws
Knowledge of approvals required
Knowledge
Knowledge of contract laws
Knowledge of Auxillary support vendors

Drafting legal documents

Planning flow of work
Allocating time to work
Skill
Networking Skills
Communicating effectively

Confident
Assertive
Attitude Detail Oriented
Expressive
Honest
Maintaining long term relationship
Patient in explaining the requirements
Other Abilities Perseverance
Head of Department - Human Resources
Knowledge of Human Resources theories
Knowledge of HR Trends
Knowledge of Labour Law
Knowledge of Business Startegy
Knowledge Company's Culture
Designing organisation stucture
Framing policy statements
Conducting Interviews
Research skills
Developing training proposal
Communicating effectively
Passionate
Creative
Empathetic
Approachable
Adaptable
Intuitive
Emotional resilience
Head of Department- Category Management
Knowledge of leasing contracts
Knowledge of brands
Knowledge of changing retail trends
Knowledge of retail categories
Knowledge of competitors
Knowledge of consumer behaviour
Selecting appropriate categories
Selecting appropriate brands
Communicating effectively
Planning retail strategy
Organizing promotional events
Analytical skills
Creative
Insightful
Influencial
Unbiased
Confident
Maintaining long term relationship
Head of Department- Marketing
Knowledge and understanding of customer needs
Knowledge of event management
Knowledge of brand development process
Knowledge of marketing and communication strategies
Knowledge of research agencies
Knowledge of competitors
Articulation skills
lateral thinking
Networking skills
Communicating effectively
Selling skills
Planning and Organizing skills
Detail Oriented
Flexible
Influencial
Creative
Expressive
Perseverance
Maintaing customer relationship
Acting as a catalyst for change
 Knowledge of all relevant laws K1
Knowledge of Business Strategy K2
Knowledge of Market trends K3
Knowledge
Knowledge of Consumer Behaviors K4
Knowledge of Company Culture K5
Knowledge of Competitors K6
Communication & Networking Skills S1
Planning Strategy Skills S2
Research & Probing Skills S3
Skill
Organizing Skills S4
Lateral Thinking Skills S5
Framing & Articulating Skills S6
Creative A1
Assertive A2
Attitude Detail Oriented A3
Unbiased A4
Insightful A5
Maintaining Long term relationship O1
Intuitive O2
Other Abilities Perseverance O3
Business Acumen K1,K2,K3,K6,S2,S3,S5,A3,A5,O2
Stakeholder Orientation K1,K4,K5,S1,S3,A1,O1,O3
Communication K1,K5,S6,A2,A4
Leadership K2,K3,K4,K5,K6,S1,S2,S4,S5,S6,A2,A3,A4,O2,O3
Driving Results S2,S4,S5,A3,A5,O3
Competencies

Business Acumen

Stakeholder Orientation

Communication

Leadership

Driving Results
Definition

Understanding and probing industry trends , competitor behaviors and legal scenario in
order to design innovative strategies for respective departments which leads to
integrated competitive advantage and hence be able to exploit business opportunities

Probing and understanding the needs & priorities of various internal and external
stakeholder so as to be devoted to meet their requirements and develop long term
mutually beneficial relationships

Conveying information, Negoiating and establishing clearly defined requirements to all

interested parties keeping in mind cultural, legal and business aspects
Developing long term vision and chalking out a plan to achieve the same by driving
organizational culture and nurturing requisite competencies
Planning and organizing effective and creative courses of action in tandem with
business strategy so as to achieve results