OFFICE COPY

Total number of sheets used = 1 Sr. No.

Subject: Code No.
Nomenclature of the paper: Total Quality Group No.- I
Management Option No.................
Paper Code: ME-426E Time : 03 Hours
Maximum Marks: 100
Q.N. Note: - Attempt only five questions, selecting at least one question from each MM
unit. 100
UNIT -1
I (a) What do you mean Quality? Discuss the dimensions of Quality. 10
(b) What do we mean by Product and Service Quality? Justify your answer 10
with examples
II (a) How leadership influence process quality initiatives? 10
(b) Discuss the importance of Employee involvement for enhancing quality in an 10
organization.
UNIT –II
III (a) Explain the phases of PDSA cycle with suitable illustration. 10
(b) What do you mean by kaizen? How is Kaizen practiced in workplace? Give an 10
example.
IV (a) What are the different outcomes can benchmarking studies reveal? What courses 10
of action is appropriate for each outcome?
(b) How is cause and effect diagram constructed? Example with an example. 10
UNIT –III
V Explain the major clauses of QS 9000 standards. Discuss the benefits of ISO 9000 20
certification
VI Discuss quality auditing in detail. Explain about the auditing process and role of 20
external agencies.
UNIT –IV
VII Explain the requirements of Environmental Management System. Discuss the 20
benefits of environmental management systems
VIII (a) Discuss any 4 benefits reported by organizations after creating quality system 10
(b) What is the role of senior management commitment in the implementation of 10
quality systems?
 OFFICE COPY

Total number of sheets used = 1 Sr. No.

Subject: Code No.
Nomenclature of the paper: Total Quality Group No.- I
Management Option No.................
Paper Code: ME-426E Time : 03 Hours
Maximum Marks: 100
Q.N. Note: - Attempt only five questions, selecting at least one question from each unit. MM
100
UNIT -1
I (a) How the concept of Quality Management evolved over time? Illustrate your 10
answer.
(b) What are the underlying quality philosophies suggested by Deming, Juran and 10
Crosby?
II (a) What do you mean by Quality Circle? Discuss in brief the features of quality 10
circle.
(b) Discuss the role of leader in developing a quality culture in an educational 10
institute.
UNIT –II
III (a) Devise a QFD methodology for design and development of cups used in vending 10
machine for dispersing hot and cold beverage.
(b) Describe the different benchmarking metrics that can be used in educational 10
institutions?
IV (a) What do you understand by 6-sigma? Explain the relevance of 6-sigma concept 12
in achieving quality output in a process.
(b) Prepare a FMEA work sheet for an induction motor’s shaft failure or a failure of 08
your choice.
UNIT –III
V Explain in brief the various clauses of ISO-9000 standards? Discuss the benefits of 20
ISO-9000 in an industry.
VI Remember and discuss the different types of quality audits available in practice and 20
explain when each has to be carried out?
UNIT –IV
VII Explain the features of ISO 14000 and procedure to obtain ISO 14000 certification 20
VIII Write a short notes on the following: 20
(a) Pareto Diagram
(b) Quality Cost