Zeynep Birim England

Greater Philadelphia Area

Enterprise Support Delivery Manager at SAP

Summary
An observer, a quick adapter, an analyzer, a reader and a self learner who is eager to learn more.

Moving around to many different cities and schools while growing up has taught me to be highly
adaptive to change and has enabled me to comprehend complex situations in a short amount of
time.

I started working at a global bank while I was studying in the university and continued as an SAP
Business Intelligence consultant for 6 years, serving to the various global companies. I was involved
in global SAP projects with many different phases to help companies to transform their business and
technology solutions. I led, trained, and mentored people from different countries.

Currently, I help businesses to oversee their SAP project implementations from a quality point of view
in order to mitigate risks and safeguard implementations or improve their IT operations.

Specialties: business intelligence, data analysis, analytics, SAP HANA, SAP BW, S4HANA, cloud,
datawarehousing, ITSM, application support, SAP Solution Manager, retail, banking, FMCG, positive
work ethic, problem solver, account management, Sybase.

Experience
Enterprise Support Delivery Manager at SAP
March 2016  -  Present  (4 months)
Leverage SAP tools, services, methodologies and best practices to ensure that the customer’s SAP
solution runs with optimal level of performance, stability and data consistency.
Understand and explain features and benefits of the product line as it relates to customer needs.
Initiate and oversee processes that drive internal teams to provide relief for customers facing critical
situations and minimize the risk of core business interruption.
Facilitate successful on-boarding of new customers.

Technical Quality Manager at SAP

September 2013  -  March 2016  (2 years 7 months)
 Worked as Support Advisor & Technical Quality Manager in Customer Support Service as the lead
of delivering, managing and scheduling customized SAP Premium Support Engagement services.
Specialized in migrating customer environment to SAP HANA. Engaged customers to build their
Operation Control Center and deliver the knowledge for IT Service Management. Acted as Quality
Manager in the retail customer`s end-to-end SAP Project implementation and walked through the
project with a close engagement as the trusted advisor.

Consultant at Accenture
September 2009  -  September 2013  (4 years 1 month)
Worked as Technology Consultant specialized in SAP Business Intelligence.
Was involved in global SAP projects with many different phases to helping companies to transform
their business and technology solutions. I lead, trained, and mentored people from many diverse
countries.

SAP BI Consultant at IBSS Danışmanlık

January 2008  -  September 2009  (1 year 9 months)
Worked as SAP BI Consultant in Global SAP Roll-out implementation

Loan and Credit Card Operation Department at Citi

2006  -  2008  (2 years)
Worked as a Credit Viewer (Part Time) in the First Level Control step for applications of loan
and credit card and legal proceedings of debt. Communicated with the customers in collection
department by phone.

Education
Marmara University
Bachelor, Business Informatic, 2003 - 2009
Zeynep Birim England
Greater Philadelphia Area
Enterprise Support Delivery Manager at SAP

1 person has recommended Zeynep

"I had the chance to work with Zeynep in one consulting engagement. Despite the difficult
environment and the hectic schedule, she quickly adapted to the environment and learned a new
set of concepts. Her glass-half-full perspective on problems and meticulous approach in analyzing
facts contributed to the success of the engagement. She is a strong professional, who can perform
well in challenging settings."

—Fatih Ogun, Senior Manager,  Ernst & Young Advisory Services,  managed Zeynep at Accenture

Profile Notes and Activity (1)

6/23/2016—View by SAP S/4HANA Online Training