EFT RESPONSE FLOW CHART

QUESTION ISSUE SEND IN RESPONSE

30 DAY NO RESPONSE
Is there an EFT Response? NO 30 days with no response
LETTER
YES

Was the original EFT either no instrument or only a

NO EFT FOLLOW-UP LETTER
returned? copy was returned
YES

Was the EFT returned

NO response was after 7 days EFT FOLLOW-UP LETTER
within 7 days?
YES

original has been

Was the EFT returned in
marked, stamped, stapled, DOUBLE DIP FRAUD
original untouched NO
or otherwise LETTER
condition?
touched / transacted
YES

Was the EFT returned with EFT was returned using EFT FOLLOW-UP LETTER
NO
a provable mailing? regular mail (or ignore)

YES

either no letter or
a letter of refusal was
Was a defect cited? NO EFT REFUSAL LETTER
included without
citing a defect
YES

"certified funds" requested

Was the cited defect valid?
"unacceptable form of pmt."
"instrument not negotiable" ADJUST CERTIFIED FUNDS
NO
"not US currency" LETTER
"instrument not properly
prepared" (fake)

YES routing no. not found

account no. incorrect
instrument not CORRECT THE DEFECT &
properly prepared RETURN THE EFT FOR
- no signature PROCESS AGAIN
- no date
- no payee

Rev. 4-27-12