Customer support

contact centre
800 555

via email
tawtheeq@adm.abudhabi.ae

visit our website

MAHFIL HYDERABAD RESTAURANT www.adm.gov.ae
AD
2‫ ناكد‬
UAE

Premise Address: 18‫ يبظوبأ قرش‬E18_01 PLOT C1

BfuqFbZcEIZYuJEw;EquCEvZUw

Contract Details Your Municipality Fees Bill Customer Details

Contract Number AED Account Activity Account Number
RCG-1649022-1601 6366418053
710.32 Balance from last bill
Commercial
Contract Start Date
-551.97 Payments received since last bill Bill Number
01/12/2017
15/04/2018 63664184927603
Contract End Date Last Payment Date
Bill Date
30/11/2018 158.35 Amount in Arrears 08/05/2018
Contract Value Current Charges Please Pay by
114,866 20/05/2018
May, 2018 Billed Month
Total Fees Payable Premise
3,445.98 287.17 Billed Amount ID 1205310665
Type Shop
Monthly Installs.Average 287.17 Total
287.17
0.00 Other Charges
Number of Installments
12 0.00 Adjustments/Corrections
445.52 Total to Pay

Please do not litter..

Keep Abu Dhabi Clean

"
.................................................................................................................................................................................................................................

Your Payment Slip

MAHFIL HYDERABAD RESTAURANT
fasi64@gmail.com Bill Number Account Number Bill Date Total to Pay
UAE
00001/04231426

63664184927603 6366418053 08/05/2018 445.52

Please Pay by
20/05/2018
BfuqFbZcEIZYuJEw;EquCEvZUw
 CONTACTING US
Please see Customer Support on the front of your bill for full details E-SERVICES MADE EASIER
on how to contact us or to visit our website.
WAYS TO PAY YOUR BILL
A network of payment options now closer to you. Choose the E-services – your convenient way to
option that suits you.
Pay by cash, cheque, credit card and electronic funds transfer. deal with ADDC. E-services allows you
Pay online through ADDC E-services. to pay municipality fees bills and
Visit the website www.addc.ae or one of ADDC's Customer Service
Centres or call us toll-free on 800 2332, for more details. water and electricity services, get
GO PAPERLESS copies of past bill, and update your
Register for paperless billing by email or SMS. call us on toll-free
800 2332 or visit the website www.addc.ae.
contact details at any time, day or
NOT SURE HOW MUCH TO PAY
night. Registering for E-services is
SMS your account number to 2800 to get your account balance. easy. Visit the website www.addc.ae
TIPS ON PAYING YOUR BILL
to register for E-services or call ADDC
• Please pay your bill by the due date. toll-free on 800 2332 to find out
• Contact ADDC on toll-free 800 2332 if you do not receive your bill
how to set up E-services for your use.
when you expect it.
• For more information about the Payment Options, please visit
ADDC website www.addc.ae. TERMS AND CONDITIONS
IMPORTANT INFORMATION ON PAYING YOUR BILL & • ADWEA represented by its two companies, ADDC and AADC,
collects municipal fees with the monthly utilities bill on the behalf
STAYING CONNECTED of Department of Municipal Affairs and Transport.
• Payments we receive after the Bill Date will show on your next bill. • Charges account to 3% of the rent contract value, minimum
• Your water and electricity services may be disconnected, if you do AED 450, to be collected from customer in return for rent
not pay your Municipality bill by the due date. contract registration and Tawtheeq. The fees will be divided into
• You can be charged a reconnection fee if your services were 12 months, or the contract period.
disconnected for non-payment. • UAE nationals are exempted from the contract fees for all
CHOOSE YOUR LANGUAGE residential contracts for their own use.
• Tenant will be notified by Department of Municipal Affairs and
You can get your bill in English or Arabic. Let us know your preference.
Transport to renew his contract, two months prior to end of the
‫ مكناكمإب لوصحلا ىلع ةروتافلا ةغللاب ةيبرعلا وأ ةيزيلجنإلا كلذو ًءانب ىلع‬
contract period, to ensure the continuity of utility services.
.‫ بلطمكنم‬
• In case the two parties agree to renew the contract, they
IF YOUR CONTACT DETAILS CHANGE should approach the Department of Municipal Affairs and
Please let ADDC know if your contact details change. You can Transport to update the contract details before the end of the
update your contact details in ADDC's website www.addc.ae or by contract period.
calling toll-free on 800 2332 or emailing ADDC at • The municipal fees will be calculated until the end of the contract
contactcentre@addc.ae. period. In case the tenant wants to terminate the rent contract,
CANCELLATION OF MUNICIPAL FEES he should provide us with contract termination certificate issued
by the competent municipal branch and approach ADDC to apply
Municipality fees bill will be automatically stopped upon issuing an
for account closure.
account closing certificate from ADDC.
COMPLAINTS MUNICIPAL FEES
We are committed to handling your complaint efficiently and
courteously.If you have a complaint or an inquiry regarding Residential Rent Contract Other types of contracts
municipal fees related to data rental contract, kindly contact AD Expats
UAE Nationals Annual municipal fees
Government Contact Center toll-free 800 555. For inquiries related
total 3% of the rent
to monthly bill and payment channels, kindly contact ADDC Annual municipal fees
contract value
Contact Center toll-free 800 2332. total 3% of the rent
(minimum AED 450) to
Exempt contract value (minimum
be collected in return
AED 450) to be collected
for contract
in return for contract
attestation and
attestation and
registration.
registration.
00002/04231426
 Customer support
contact centre
800 2332
via email
contactcentre@addc.ae
ADDC VAT No:100264873900003 by post
PO Box 219, Abu Dhabi
MAHFIL HYDERABAD RESTAURANT visit our website
AD www.addc.ae
2‫ ناكد‬ SMS
UAE 2800
AD Government Contact Centre
800555

Supply Address: 18‫ يبظوبأ قرش‬E18_01 PLOT C1

Tariff Type
BfuqFbZcEIZYuJEw;EquCEvZUw Commercial Tariff

Meter Details Your electricity bill Customer Details

Meter Number AED Account Activity Account Number

ACD08D062985 6366418053
1,552.03 Balance from last bill
Commercial
Meter Reading -847.39 Payments received since last bill Bill Number
320680.00 15/04/2018 63664184927601
Last Payment Date
Bill Date
Total units 704.64 Amount in Arrears 08/05/2018
5,022.000000
Consumption charges Please Pay by
Date of meter reading 20/05/2018
06/05/2018 1,004.40 5,022.00 units at 20.00 fils/unit
Premise
1,004.40 Total ID 1205310665
Days of use
31 Type Shop
1,476.47 Actual Cost at 29.40 fils/unit
-472.07 Subsidy

1,004.40 Charged to Customer

50.22 5% VAT on consumption charges Dear Customer,
0.00 Other Charges Please pay your
0.00 5% VAT on Other charges outstanding balance
0.00 Adjustments/Corrections at earliest to ensure
1,004.40 Total To Pay Excluding VAT service continuity. If
50.22 Total VAT paid, please ignore.
1,759.26 Total to Pay

"
.................................................................................................................................................................................................................................

Your Payment Slip

MAHFIL HYDERABAD RESTAURANT
fasi64@gmail.com Bill Number Account Number Bill Date Total to Pay
UAE
00004/04231426

63664184927601 6366418053 08/05/2018 1,759.26

Please Pay by
20/05/2018
BfuqFbZcEIZYuJEw;EquCEvZUw
 CONTACTING US
Please see Customer Support on the front of your bill for full details
on how to contact us or to visit our website.
WAYS TO PAY YOUR BILL
A network of payment options now closer to you. Choose the
option that suits you.
Pay by cash, cheque, credit card and electronic funds transfer.
Pay online through ADDC E-services.
Visit the website www.addc.ae or one of our Customer Service
Centres or call us toll-free on 800 2332, for more details.
GO PAPERLESS
Register for paperless billing by email or SMS. call us on toll-free 800
2332 or visit the website www.addc.ae.
NOT SURE HOW MUCH TO PAY
SMS your account number to 2800 to get your account balance.
TIPS ON PAYING YOUR BILL
• Please pay your bill by the due date.
• Contact us if you do not receive your bill when you expect it.
• Let us know if you are having difficulty paying your bill. Contact us
to find out ways we may be able to help you through hard times.
For more information about this service, Kindly visit the website
www.addc.ae.
IMPORTANT INFORMATION ON PAYING YOUR BILL &
STAYING CONNECTED
• Payments we receive after the Bill Date will show on your next bill.
• We may disconnect your service if you do not pay your bill by the
due date.
• You can be charged a reconnection fee if we disconnect your
service for non-payment.
CHOOSE YOUR LANGUAGE
You can get your bill in English or Arabic. Let us know your preference.
‫ مكناكمإب لوصحلا ىلع ةروتافلا ةغللاب ةيبرعلا وأ ةيزيلجنإلا كلذو ًءانب ىلع‬
.‫ بلطمكنم‬
IF YOUR CONTACT DETAILS CHANGE
Please let us know if your contact details change. You can update
your contact details in our website www.addc.ae or by calling 800
2332 or emailing us at contactcentre@addc.ae.
CLOSING YOUR ACCOUNT
There are four simple steps:
1. Contact us to apply for a clearance certificate. Allow some time
for this process before you close your account.
2. We read your meter and calculate your final bill. We take into
account any deposit we hold for you. If the final charges are less
than your deposit, you will get a refund.
3. Pay the final bill if any balance to pay.
4. We give you a Clearance Certificate and any refund and then
close your account.
The Clearance Certificate is an important document. It makes sure
you are not held responsible for services used after you have moved
out. Your account is not closed until you have received the
Clearance Certificate.
Visit the website www.addc.ae for more information on closing
your account.
E-SERVICES MAKES DOING
BUSINESS EASIER
E-services - your convenient way to do
business with us. E-services allow you
to pay your bill, get copies of past bill,
view your usage and update your
contact details at any time, day or
night. Registering for E-services is easy.
Call 800 2332 to find out how to set up
E-services for your business.
COMPLAINTS
We are committed to handling your complaint efficiently and
courteously. If you have a complaint, call us on 800 2332, or email
us at contactcentre@addc.ae. Visit the website www.addc.ae for
more information on our complaint handling service, or contact AD
Government Contact Centre 800 555.
If you are not satisfied with the way we handle your complaint or
with our resolution, you can contact Customer Care at the
Regulation & Supervision Bureau by email
customercare@rsb.gov.ae, by Phone No: (02) 6543666, Fax No:
(02) 6713750 or by writing to PO Box 32800, Abu Dhabi. For more
information about this independent complaint review service visit
the website www.rsb.gov.ae.
METER READINGS
When we read your meter, we take the number showing on it and
multiply it by the factor set by the meter’s maker which converts it
into the units of measure we use for billing. This is called
normalizing your reading.
Types of reading
Actual reading – this is a reading by one of our meter readers or a
remote reading using our smart meters.
Estimated reading – sometimes we cannot read your meter, so we
may estimate your use to send your regular bill. We may not
estimate your bill more than 1 time in a row. We must take an
actual reading at least once every 2 months.
ACTUAL COST and SUBSIDY
Actual Cost – this is the amount it costs us to provide our service
to you.
Subsidy – this is the difference between what you pay for your
service and what it costs us to provide it to you. It is the amount
you get free. Please call us on 800 2332 if you have any questions
about your Actual Cost or Subsidy.
UNIT OF MEASURE
1 unit of electricity = 1 kilowatt-hour
ELECTRICITY SAVING TIPS
Visit our website www.addc.ae for tips on how to reduce and save
our precious resources.
00005/04231426
 Customer support
contact centre
800 2332
via email
contactcentre@addc.ae
ADDC VAT No:100264873900003 by post
PO Box 219, Abu Dhabi
MAHFIL HYDERABAD RESTAURANT visit our website
AD www.addc.ae
2‫ ناكد‬ SMS
UAE 2800
AD Government Contact Centre
800555

Supply Address: 18‫ يبظوبأ قرش‬E18_01 PLOT C1

BfuqFbZcEIZYuJEw;EquCEvZUw

Meter Details Your Water Bill Customer Details

Meter Number AED Account Activity Account Number

H1514D48290508 6366418053
977.41 Balance from last bill
Commercial
Meter Reading -600.64 Payments received since last bill Bill Number
3446.00 15/04/2018 63664184927602
Last Payment Date
Bill Date
Total units 376.77 Amount in Arrears 08/05/2018
98.000000
Consumption charges Please Pay by
Date of meter reading 20/05/2018
08/05/2018 768.32 98.00 units at 7.84 AED/unit
Premise
768.32 Total ID 1205310665
Days of use
33 Type Shop
1,020.18 Actual Cost at 10.41 AED/Unit
-251.86 Subsidy

768.32 Charged to Customer

38.42 5% VAT on consumption charges Dear Customer,
0.00 Other Charges Please pay your
0.00 5% VAT on Other charges outstanding balance
0.00 Adjustments/Corrections at earliest to ensure
768.32 Total To Pay Excluding VAT service continuity. If
38.42 Total VAT paid, please ignore.
1,183.51 Total to Pay

"
.................................................................................................................................................................................................................................

Your Payment Slip

MAHFIL HYDERABAD RESTAURANT
fasi64@gmail.com Bill Number Account Number Bill Date Total to Pay
UAE
00006/04231426

63664184927602 6366418053 08/05/2018 1,183.51

Please Pay by
20/05/2018
BfuqFbZcEIZYuJEw;EquCEvZUw
 CONTACTING US
Please see Customer Support on the front of your bill for full details
on how to contact us or to visit our website.
WAYS TO PAY YOUR BILL
A network of payment options now closer to you. Choose the
option that suits you.
Pay by cash, cheque, credit card and electronic funds transfer.
Pay online through ADDC E-services.
Visit the website www.addc.ae or one of our Customer Service
Centres or call us toll-free on 800 2332, for more details.
GO PAPERLESS
Register for paperless billing by email or SMS. call us on toll-free
800 2332 or visit the website www.addc.ae.
NOT SURE HOW MUCH TO PAY
SMS your account number to 2800 to get your account balance.
TIPS ON PAYING YOUR BILL
• Please pay your bill by the due date.
• Contact us if you do not receive your bill when you expect it.
• Let us know if you are having difficulty paying your bill. Contact us
to find out ways we may be able to help you through hard times.
For more information about this service, Kindly visit the website
www.addc.ae.
IMPORTANT INFORMATION ON PAYING YOUR BILL &
STAYING CONNECTED
• Payments we receive after the Bill Date will show on your next bill.
• We may disconnect your service if you do not pay your bill by the
due date.
• You can be charged a reconnection fee if we disconnect your
service for non-payment.
CHOOSE YOUR LANGUAGE
You can get your bill in English or Arabic. Let us know your preference.
‫ مكناكمإب لوصحلا ىلع ةروتافلا ةغللاب ةيبرعلا وأ ةيزيلجنإلا كلذو ًءانب ىلع‬
.‫ بلطمكنم‬
IF YOUR CONTACT DETAILS CHANGE
Please let us know if your contact details change. You can update
your contact details in our website www.addc.ae or by calling 800
2332 or emailing us at contactcentre@addc.ae.
CLOSING YOUR ACCOUNT
There are four simple steps:
1. Contact us to apply for a clearance certificate. Allow some time
for this process before you close your account.
2. We read your meter and calculate your final bill. We take into
account any deposit we hold for you. If the final charges are less
than your deposit, you will get a refund.
3. Pay the final bill if any balance to pay.
4. We give you a Clearance Certificate and any refund and then
close your account.
The Clearance Certificate is an important document. It makes sure
you are not held responsible for services used after you have moved
out. Your account is not closed until you have received the
Clearance Certificate.
Visit the website www.addc.ae for more information on closing
your account.
E-SERVICES MAKES DOING
BUSINESS EASIER
E-services - your convenient way to do
business with us. E-services allow you
to pay your bill, get copies of past bill,
view your usage and update your
contact details at any time, day or
night. Registering for E-services is easy.
Call 800 2332 to find out how to set up
E-services for your business.
COMPLAINTS
We are committed to handling your complaint efficiently and
courteously. If you have a complaint, call us on 800 2332, or email
us at contactcentre@addc.ae. Visit the website www.addc.ae for
more information on our complaint handling service, or contact AD
Government Contact Centre 800 555.
If you are not satisfied with the way we handle your complaint or
with our resolution, you can contact Customer Care at the
Regulation & Supervision Bureau by email
customercare@rsb.gov.ae, by Phone No: (02) 6543666, Fax No:
(02) 6713750 or by writing to PO Box 32800, Abu Dhabi. For more
information about this independent complaint review service visit
the website www.rsb.gov.ae.
METER READINGS
When we read your meter, we take the number showing on it and
multiply it by the factor set by the meter’s maker which converts it
into the units of measure we use for billing. This is called
normalizing your reading.
Types of reading
Actual reading – this is a reading by one of our meter readers or a
remote reading using our smart meters.
Estimated reading – sometimes we cannot read your meter, so we
may estimate your use to send your regular bill. We may not
estimate your bill more than 1 time in a row. We must take an
actual reading at least once every 2 months.
ACTUAL COST and SUBSIDY
Actual Cost – this is the amount it costs us to provide our service to
you.
Subsidy – this is the difference between what you pay for your
service and what it costs us to provide it to you. It is the amount you
get free. Please call us on 800 2332 if you have any questions about
your Actual Cost or Subsidy.
UNIT OF MEASURE
1 unit of water = 1 cubic metre = 1,000 litres
WATER SAVING TIPS
Visit our website www.addc.ae for tips on how to reduce and save
our precious resources.
00007/04231426