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INFORMATICS PAPER
Amy Angell
11/17/2018
Informatics
has many definitions and it is ever changing it is described in early definitions as the use of
computer technology in all nursing endeavors this definition has evolved to include the
nurses, raw information, and technology (Finkelman,2016). Nursing informatics includes all
the areas of care that is analyzed to make the best evidence based practice for all of nursing.
As a nurse, informatics is used in many areas, the computer to chart patient assessment, bar-
coding to insure correct medication administration, and electronic charts . Informatics is used
to share information and promote patient safety. The idea of a formal initiative to share best
practice and competency through the Technology Informatics Guiding Educational Reform
(TIGER) initiative began in 2006 (Sewell, 2016). Patient safety is the driving force behind
informatics the Quality, and Safety. A technology that is used frequently is the telemonitor.
This is a device in the patient’s home that monitors patient vital signs and weight daily. This
information is then transmitted to a nursing station that is reviewed daily. This assists patients
in managing their chronic disease such as CHF or COPD. In this paper it will identify the use
of the telemonitor, why this is best practice to use the technology, importance of maintaining
patients confidentially with its use, how to improve the work flow and process of using this
Telemonitor
Many times patients are diagnosed with a chronic disease that requires management and
education. With the changes in reimbursement and penalties for patients with a 30-day
readmission to the hospital the telemonitor has become an important tool to assist in the goal of
Americans have been diagnosed with Heart failure with 555,000 persons diagnosed annually.
(Long, Babbitt, & Cohn, 2017). In the United States and Europe Heart failure is the leading
cause of hospitalization with 34% of total Medicare spending directed at heart failure treatment.
This is a chronic disease, that needs to be continually monitored, and the use of the telemonitor
in the home significantly reduces rehospitalization rates (Long, Babbitt, & Cohn, 2017). The
patient must become independent with their care. It is a device that monitors vital signs and
weight on a daily basis. The information is sent to a telemonitor nurse to review. The patient can
begin to see trends and receive education on care. In, the article Theory-Based Telehealth and
Patient Empowerment it is about how the healthcare technology holds great potential to improve
the quality of healthcare delivered (Suter, Suter, & Johnston, 2011). This will help assist patients
with chronic diseases to help them to recognize symptoms of an exacerbation. The American
Telemedicine, defines telemedicine as the use of medical information exchanged from one site to
another via electronic communications to improve patient’s health status (Suter, Suter, &
Johnston, 2011). Closely associated with telemedicine is the term “telehealth” which is a broader
definition of remote health care that may or may not involve clinical services (Suter, Suter, &
Johnston, 2011). Many home health agencies are using telehealth with a nearly 90% of home
health agencies surveyed reported that telehealth improved the overall quality of services
provides for their patients (Suter, Suter, & Johnston, 2011). It also reported 75% of agencies
Telemonitors allow vital signs and weights to be sent electronically. It allows for the detection of
preventing hospitalization (Suter, Suter, & Johnston, 2011). It allows for a nurse to continually
monitor and educate the patient further on the signs and symptoms that need to be monitored.
INFORMATICS PAPER 4
The ultimate goal of the telehealth is to promote self-efficacy to execute the behavior required to
produce positive outcomes successfully. It is hoped that the telemonitor in the home will be
source of empowerment to the patient to make positive change (Suter, Suter, & Johnston, 2011).
This with the home care nurse providing further education and motivation for the patient to make
positive changes. With the assistance of home health agencies, telehealth programs can not only
help cut down costs but empower patient and provide improved quality of life for these patients
(Suter, Suter, & Johnston, 2011). As with all technology we have to make sure to keep patient
data secure.
In any area of informatics, we must remember to keep the patient’s information safe and
secure. One such right is found in the nursing code of ethics, one of the provisions is the
protection of the rights of privacy and confidentiality. This means as the nurse the patient’s
personal and medical information must be protected. As the patient using a telemonitor in the
home, a nurse is calling to check on that patient, and she must be careful whom she is talking to
on the phone the person on the phone may not be someone who she can share medical
information with. Also, the nurse will be faxing information to the physician and it is essential to
make sure this information is faxed to the right office, and the information is protected (ANA,
n.d.). Also, there is a federal law, called the Health Insurance Portability and Accountability Act
of 1996 (HIPAA), that sets rules for health care providers and health plans about who can look at
and receive your health information, including those closest to you – your family members and
friends. The HIPAA Privacy Rule ensures that you have rights over your health information,
including the right to get your information, make sure it’s correct, and know who has seen it
(HHS, 2017) This is something you have to follow even outside the hospital and including
sharing vital signs only with those whom the patient has agreed it can be shared with. As the
INFORMATICS PAPER 5
nurse we have to always be mindful of patient privacy and rights. With any use of technology it
involves a process to set-up the telemonitor for the patient’s home in our agency this is a time
The current process involves several steps and is rather time consuming for both the patient and
the nurse. The current process to get the telemonitor set-up for the patient is, a referral is
received from either the doctor’s office or the discharging facility. The referral for home care is
gathered by the nurse liaison and has necessary patient’s information and sometimes whether a
patient is for a telemonitor referral. By the time we are referred to this patient they usually have
a chronic disease such as COPD or CHF and have been admitted several times to the hospital
already due to exacerbations. Once the referral has been received then a nurse is scheduled to see
the patient within 48hrs to meet Medicare timely initiation of care guideline. To get the monitor
in the patient’s home, could take a week or two, and in that time the patient could have already
returned to the hospital. Once the nurse arrives and completes her initial admission assessment,
review of medications, and review of discharge instruction. That is when the patient will finally
hear about the telemonitoring program if the patient is then agreeable the nurse would call their
physician to get orders for the telemonitor. Once, this order is received from the admitting
physician. The admitting nurse then calls the telemonitor nurse to give her the referral
information. The nurse will then need to call the office to let the sectary know that a telemonitor
needs to be shipped out to the patient’s home. This will take a few days to reach the patients
home. The monitor will then more than likely stay in the box until the next nursing visit to set-up
the monitor for the patient. The monitor will then finally be set up by the nurse and explained to
the patient. The nurse will do the first test with the patient and make sure that it transmits to the
INFORMATICS PAPER 6
nursing station for review by the telemonitor nurse. The patient will be able to do daily vital
signs including weights and the telemonitor nurse will call the patient with any changes or
concerns. The trends can be faxed to the physician to review with appointments or concerns to
hopeful prevent rehospitalization. The telemonitor will also hopefully empower the patients to
manage their chronic disease at home better. The patient will also continue to receive home
visits from the nurse to review results, assessment and continue education on disease
management. This is a process that takes a considerable amount of time and resources with the
patient sometimes getting frustrated about the time it takes to get their monitor. With the use of
For a new workflow process the patients with chronic disease diagnosis have an
automatic referral for a telemonitor. The primary care provider in the office or hospital setting
will have already explain to the patient that this is a chronic disease that will need to be
managed. That education is key in getting the patient involved and knowledge of the disease
process and purpose of the telemonitor. Many times the patients either are not sure of their
diagnosis or have no idea that it is a chronic disease that doesn’t just go away with medications.
If the patient has already had this education especially from their primary care provider the
patients would be more agreeable to having the telemonitor in their home. Sometimes the
patients are resistant to having something else they need to complete every day, or the patients
want to talk to their physician first, or they are not sure they really need a telemonitor it is after a
couple of admissions they are willing to have the telemonitor set-up. Many patients don’t realize
the severity of their diagnosis and that it is a permanent condition that requires lifestyles changes
on their part to manage the disease. With the diagnosis, the patient will have already been
educated by the physician on the benefits of the telemonitor. The referral is made to the home
INFORMATICS PAPER 7
health agency already flagged for a telemonitor. There would be a dedicated nurse with a
telemonitor to admit the patient to complete the necessary paperwork and have the telemonitor
set-up in the patient’s home the same day they are admitted to home care. This would allow
education and monitoring to begin immediately. Then the designated telemonitor nurse would
return the next day to reinforce use and assess for further questions. In, this process several
unnecessary steps are omitted such as waiting for the physician orders, calling the telemonitor
referral, waiting for the telemonitor to be delivered, and then set-up with the next nurse visit.
This makes for a more efficient process the patients can begin immediately monitor their
symptoms and management of their disease. After the monitor is placed and the next day visit is
completed then continued support from the telemonitor nurse occurs. The nurse would be able to
visit in the home once a week and call with any questions or concern throughout the week. The
patients begin trust more if they have a consistent caregiver. The patient and nurse can build a
good relationship, so the patient feels comfortable asking questions and confident in the nurse
abilities. The goal of the telemonitor is to both monitor the patient and prevent complication but
also to empower the patient to manage their disease. This new workflow process would improve
care and hopefully prevent further complications such as rehospitalization. The patient could
begin the learning process their disease management sooner and hopefully makes the patient feel
By creating a simplified workflow process and taking out the unnecessary steps and the
waiting for the monitor to arrive this would save the company money and resources it would
save the admitting nurse time waiting for the physician to return calls to receive the order for the
telemonitor. That nurse also would not have to take an additional step in contacting the
telemonitor nurse then the secretary to ship the monitor to the patient. To monitor the
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effectiveness of this new workflow process, you could monitor if this decreased emergency room
visits, immediate care visits, or hospital stays opposed to telemonitor placement a week or two
following discharge or referral to the agency. Getting the telemonitor to the patient’s home
sooner without delays will increase patient satisfaction and improve outcomes for the patients.
By having a workflow map it is broken into smaller pieces so you are able to more clearly see
what the process is and how to accomplish the stated goal. In this case to get the telemonitor to
the patients home in the quickest most efficient way. The next two pages illustrate both the old
work flow process and the new work flow process map.
INFORMATICS PAPER 9
Once order
received from
MD
telemonitor
referral then
called into
telemonitor
nurse
Education begins
Telemonitor nurse is t Next day visit
with first made to reinforce
diagnosis MD education on
Telemonitor
educates on Yes monitor and
nurse is the
telemonitor order able to admit begin education
and referral is patient and on disease
sent to set-up management
telemonitor nurse telemonitor
same day if
patient is
agreeable to
set-up
Telemonitor
nurse will be
able to make
NO
NO
home visit
weekly and call
patient as
needed to
review and
continue
Continue nursing
education
visits as usually for
monitoring and
education encourage
use of telemonitor in
future if needed
INFORMATICS PAPER 11
New policy
With any new process you need to develop a policy using evidence based practice. It begins with
gathering the research that has been proven in studies to give consistent positive results. There
has been increasing evidence that monitoring patient’s in the home lead to better outcomes.
Many of these patients are elderly and have mobility issues that do not allow them to get to
support groups or physician offices (Cowie, 2012). To implement a new policy first information
would be gathered the evidence of why this is important and test your theory using research
using evidence- based practice to implement any change you want to explain the reason and use
an effective change theory one such model would be Kotter’s eight step change model in this
process you create that sense of urgency, further building a guiding coalition, forming strategic
vision and initiatives, enlist volunteer army, enable action by removing barriers, generate
short-term wins, sustain accelerations, and institute change (Finkleman, 2016). By using this
plan it establishes support from the staff the change in process and the new nursing policy can
be fully implemented and followed by the staff. This will create a easier work flow, improve
patient outcomes, and patient satisfaction. The new nursing policy would be as followed:
INFORMATICS PAPER 12
Nursing Policy
Objective:
To effectively monitor patient with chronic illness such as congestive heart failure (CHF) or
Congestive obstructive pulmonary disease (COPD) in the home. This will allow more closely
monitoring of vital signs and weight daily to prevent unnecessary MD visits or hospital stays.
Procedure:
1. Identify all patients that could be a good candidate for the telemonitor program since it
has shown a 34% reduction in mortality and 21% reduction in admission to the hospital
for CHF patients (Cowie & Acosta, 2012). The order should already be in place to set-up
monitor but if not contact patients primary care physician for an order
2. Document your set-up of the monitor including education given. If patient refuses also
4. Weekly visit to patient home to continue education on disease management until patient
stable and using their own equipment in the home. Patient also will be able to verbalize
signs and symptoms to report to physician and disease management strategies as per care
The use of informatics in nursing is something that is used every day. It not just the
technology part of it but the sharing of ideas and information. As a nurse, it keeps our
patients safer with the use of barcoding medications in medication administration, it allows
us to chart quickly to accurately get patient medical information and to have best practice
findings. It can be used to educate our patients and as with the telemonitor in the home it can
empower our patients to better manage their disease and produce better outcomes.
Informatics can also assist in creating a better work flow process and nursing policies. It is
also important to remember that we must protect our patient’s rights and share information
responsibly.
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References
Finkelman, A. (2016). Leadership and Management for Nurses: Core competencies for quality
care (3rd Ed.). Pearson.
HHS Office of the Secretary, Office for Civil Rights, & OCR. (2017, February 01). Your Rights
Under HIPAA. Retrieved from https://www.hhs.gov/hipaa/for-individuals/guidance-
materials-for-consumers/index.html
Long, G., Babbitt, A., & Cohn, T. (2017). Impact of Home Telemonitoring on 30-day Hospital
Readmission Rates for Patients with Heart Failure: A Systematic Review. MEDSURG
Nursing, 26(4).
Sewell, J. P. (2016). Informatics and nursing: Opportunities and challenges. Philadelphia, PA:
Wolters Kluwer Health/Lippincott Williams & Wilkins.
Suter, P., Suter, W. N., & Johnston, D. (2011). Theory-Based Telehealth and Patient
Empowerment. Population Health Management, 14(2), 87-92. doi:10.1089/pop.2010
INFORMATICS PAPER 15