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Prestige Network

Dedicated Language Service for the Government

Prestige Network
The Language Specialists
Telephone 0870 770 5260

Standardised Interpreting Service System for all


DWP Units in the UK
Scrupulous efforts are made to reach equal representation and
social inclusion of all clients
The first step in this long term, painstaking work is our operations on an on-going basis to ensure that
the arrangement made with language service we provide the highest quality service possible and
providers to bridge the communication gap to eliminate the chance of failing our customer in
between the staff of each Government Department any respect.
and their clients.
The quick accessibility of the service in good
As language services are becoming more and customer care is a key factor in our mind.
more important in the day-to-day operation of the Therefore we made the booking process as easy
Job-centre Plus, Social Security and Pensions as possible for the Advisers.:
Service offices throughout the UK, signals coming
from the Advisers reached the Central ‣ Enquire is made by calling 0870 770 5260
Procurement of the DWP raising the issue of the ‣ Booking details are taken
need for a more effective and more reliable service ‣ Booking is made
that could replace the age old practice of using in ‣ Confirmation
house staff and local interpreters. The involvement ‣ Booking takes place
of professional companies as intermediaries ‣ Feedback and evaluation
became inevitable.

Prestige Network was recently entrusted with the Needless to say that this award is a great
task to provide Face-to-Face Interpreting service distinction for us as and we believe that it reflects
for all the units of the Department throughout the our commitment to deliver the best service
UK. possible for our customers. We hope it also gives
an additional confidence in our business for all of
Prior to awarding this contract Central our actual and potential customers and they won’t
Procurement evaluated every aspect of our hesitate to contact us if they have any language
operation from recruitment to the quality control requirements.
process and Prestige Network met their rigourous
set of criteria. However, we will continue to audit

PRESTIGE NETWORK
HEAD OFFICE SCOTTISH OFFICE LONDON OFFICE
Unit 8 CBC House Crown House
Thatcham 24 Canning Street 72 Hammersmith
Business Edinburgh Road
Village
EH3 8EG London
Colthrop
Thatcham W14 8 TH
TELEPHONE
RG19 4LW 0131 272 2723 TELEPHONE
TELEPHONE
0870 770 6903
TELEPHONE 0870 770 6901 EMAIL
0870 770 5260 FAX london@prestigenetwork.com
FAX 0870 770 6902
0870 770 5261 EMAIL
EMAIL scotland@prestigenetwork.com
sales@prestigenetwork.com

Prestige Network www.prestigenetwork.com

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