FT_TECH_BEG_CVR:Layout 1 12/13/10 3:48 PM Page 1

FUTURE English for Results

FUTURE
Future’s research-based, comprehensive curriculum empowers learners with
the academic, workplace, and media literacy skills they need to get ahead. TRANSITIONS TO WORK
• Future prepares students with 21st century skills, helping them transition
to further education or career training.
• Student book with interactive Practice Plus CD-ROM enables learners
to persist by providing multiple pathways to learning. Technology
• Built-in multilevel instruction ensures the success of every student.

The Perfect Partner for

Future Transitions to Work

Future Transition to Work Future Transition to Work

Beginning Intermediate

Future Transitions to Work ISBN-13

Beginning Level
Healthcare 978-0-13-262851-8
Manufacturing 978-0-13-262855-6
Food Services 978-0-13-262852-5
Hospitality 978-0-13-262853-2
Technology 978-0-13-262854-9
Intermediate Level
Healthcare 978-0-13-262857-0
Manufacturing 978-0-13-262856-3
Food Services 978-0-13-262884-6
Hospitality 978-0-13-262883-9
Technology 978-0-13-262881-5

ISBN-13: 978-0-13-262854-9
ISBN-10: 0-13-262854-6
9 0 0 0 0

Future Companion Website http://www.pearsonlongmanusa.com/future 9 780132 628549 BEGINNING

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Unit 1

Word bank
Occupations Other terms
an IT (Information Technology) trainee a web designer new
a CIS (Computer Information Systems) trainer a database manager a registration form
a computer programmer a networking specialist
a computer technician a troubleshooter
a systems analyst

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Meet and greet people.

A. Read the conversation with a partner.
A: Hello. Are you Marta Lopez?
B: No, I’m not. I’m Karen Hazen. I’m the new database manager.
A: Good to meet you, Karen. I’m Tom Franco, a systems analyst.
B: Nice to meet you too, Tom.
B. PAIRS. Now use the word bank or your own words.
A: _________. Are you _________?
B: _________. I’m the new _________.
A: Good to meet you, _________. I’m _________.
B: Nice to meet you too, _________.
2 Where are you from? What do you do?
A. Read the conversation with a partner.
A: Where are you from?
B: Poland. What about you?
A: I’m from Turkey. What do you do?
B: I’m a web designer. And you?
A: I’m a networking specialist.
B. PAIRS. Now use the word bank or your own words.
A: Where are you from?
B: _________. What about you?
A: I’m from _________. What do you do?
B: I’m _________. And you?
A: I’m _________.

Beginning Level 1
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Authentic practice
A. Look at the New City Computer School registration list.

New City Computer School - Fall Registration List

Last name: Obatunda First name: Papa
Country: Kenya Occupation: Web designer

Last name: Martinez First name: Carmen

Country: Belize Occupation: Computer programmer

Last name: Al-Towaity First name: Muhammad

Country: Yemen Occupation: Systems analyst

Last name: Ibrahim First name: Rami

Country: Pakistan Occupation: Computer technician

Last name: Malacarne First name: Augusta

Country: Italy Occupation: Trainer

Now match the new students with their occupations. Write the letter on the line.
1. Carmen Martinez _____ a. computer technician
2. Rami Ibrahim _____ b. systems analyst
3. Augusta Malacarne _____ c. computer programmer
4. Muhammad Al-Towaity _____ d. trainer
B. Ask and answer questions about the students at the New City Computer School.
1. Is Papa Obatunda from Kenya? __________________________________________________
2. What is Rami Ibrahim’s profession? ______________________________________________
3. Is Muhammad a systems analyst or a trainer? _______________________________________
4. Where is Augusta from? ________________________________________________________
C. ROLE PLAY. With a partner, talk about the names, occupations, and countries of
your classmates. Fill in the registration list for three classmates.

20___ Registration List

Last name: First name:

Countr y: Occupation:

Last name: First name:

Countr y: Occupation:

Last name: First name:

Countr y: Occupation:

2 Technology
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Unit 2

Word bank
Rooms and workplaces Workers
a Computer Training room the CEO’s office a team member
a Technical Support Department the women’s / men’s restroom a staff member
a Customer Service Department a café an employee
a Shipping Department an elevator
an Operations Department a floor plan
an Accounts Department

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Ask about people.

A. Read the conversation with a partner.
A: Are the Technical Support team members here?
B: No, they’re not. They’re in the Computer Training room.
A: Excuse me?
B: They’re in the Computer Training room.
B. PAIRS. Now use the word bank or your own words.
A: Are _________ here?
B: No, they’re not. They’re _________.
A: Excuse me?
B: They’re _________.
2 Ask for directions. Give directions.
A. Read the conversation with a partner.
A: Excuse me. I’m looking for the Technical Support Department.
B: It’s down the hall, next to the supply room.
A: Thanks.
B: You’re welcome.
B. PAIRS. Now use the word bank or your own words.
A: Excuse me. I’m looking for _________.
B: It’s _________.
A: _________.
B: You’re welcome.

Beginning Level 3
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Authentic practice
A. Look at a floor plan at the B.E.S.T. Computer Center.
B.E.S.T Computer Center-4th Floor

Meeting Women’s Customer Shipping CEO’s Operations

Room Restroom Service Office

Computer Supply Internet Men’s Technical Accounts

Training Room Café Restroom Support
Room

Write yes or no after each sentence.

1. The Internet Café is across from the men’s restroom. _______________
2. The Computer Training room is next to the supply room. _______________
3. The CEO’s office is down the hall, on the right. _______________
4. The Shipping Department is between the Customer Service
Department and the CEO’s office. _______________
B. Give directions at the B.E.S.T. Computer Center.
1. Where is the Technical Support Department?
____________________________________________________________________________
2. Where is the meeting room?
____________________________________________________________________________
3. Excuse me. I’m looking for the Computer Training room.
____________________________________________________________________________
C. ROLE PLAY. With a partner, ask for and give directions. Use the B.E.S.T. Computer
Center floor plan in Exercise A.

4 Technology
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Unit 3

Word bank
Computer terms Actions Other terms
a PC (personal computer) lift the cover a character a key
a laptop insert the CD-ROM a line the home key
a printer double-click the icon a command line the control (ctrl) key
a scanner push in the tray a start the forward (→) key
a monitor pull out the tray an end the back (←) key
a mouse move
a CD-ROM drive

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Make a suggestion. Get help.

A. Read the conversation with a partner.
A: Oh, no!
B: What’s wrong?
A: The monitor is out of order.
B: Let’s call Ms. King.
A: Good idea.
B. PAIRS. Now use the word bank or your own words.
A: Oh, no!
B: What’s wrong?
A: The _________ is out of order.
B: Let’s call _________.
A: Good idea.
2 Give directions. Give a warning.
A. Read the conversation with a partner.
A: Double-click the icon.
B: OK.

A: Don’t pull out the tray.

B: No problem.
B. PAIRS. Now use the word bank or your own words.
A: _________ the _________.
B: _________.

A: Don’t _________ the _________.

B: _________.

Beginning Level 5
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Authentic practice
A. Look at a PC instruction book.

Getting Started on Your PC 77

Review Review Review Review

Press: To:
Home Move to the start of the command line
End Move to the end of the command line
Move back one character
Move forward one character
Ctrl + Move back one word
Ctrl + Move forward one word

What key should you press? Read the sentence. Circle the correct letter.
1. Move to the end of the command line.
a. b. c.
Home Ctrl End

2. Move forward one character.

a. b. c.
Ctrl

3. Move back one character.

a. b. c.
Ctrl Home

B. Give directions based on the PC instruction book.

1. How do I move to the start of a command line?
____________________________________________________________________________
2. How do I move forward one word?
____________________________________________________________________________
3. How do I move back one character?
____________________________________________________________________________
C. ROLE PLAY. With a partner, ask for and give directions. Use information from the
PC instruction book in Exercise A.

6 Technology
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Unit 4

Word bank
Computer supplies Other terms
a modem cable a patch cord What length? a price
a USB cable a telephone line cord What kind? long
a networking cable an optical mouse a purchase short
a printer cable a trackball mouse a code number clear
a monitor cord a cordless mouse in stock gray
out of stock ′ = foot (or feet)

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Ask for service. Offer service.

A. With a partner, read the conversation between a customer and a salesperson in
a computer store.
A: I need a printer cable, please.
B: Sure. What length?
A: Seven feet.
B: OK. This way, please.
B. PAIRS. Now use the word bank or your own words.
A: I need _________, please.
B: Sure. What _________?
A: _________.
B: OK. This way, please.
2 Talk about problems with purchases.
A. With a partner, read the conversation between a customer and a salesperson in
a computer store.
A: May I help you?
B: Yes, please. These monitor cords are too short.
A: Oh, I’m sorry. Do you have the receipt?
B: Yes, I think so.
B. PAIRS. Now use the word bank or your own words.
A: May I help you?
B: Yes, please. These _________ are _________.
A: Oh, I’m sorry. Do you have the receipt?
B: _________.

Beginning Level 7
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Authentic practice
A. Look at a price list for employees at the Computer Hardware Supply store.

Price List

Now write yes or no after each sentence.

1. The 5-foot orange cables are $7.50. _______________
2. The 7-foot clear cables are out of stock. _______________
3. Computer Hardware Supply has black cables. _______________
4. The code number for the 7-foot white cables is CB#267. _______________
B. Answer a customer’s questions.
1. Do you have 15-foot white cables?
____________________________________________________________________________
2. I need 10-foot computer cables. What’s the price?
____________________________________________________________________________
3. What length gray cables do you have in stock?
____________________________________________________________________________
C. ROLE PLAY. With a partner, create a conversation between a customer and a
salesperson at Computer Hardware Supply. Use the price list in Exercise A.

8 Technology
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Unit 5

Word bank
Workshops and courses Other terms
a PC training workshop a CIS course a web site a session
a web design workshop an IT course online registration Level I / II
a Networking workshop an Internet course a course calendar meet
an evening / a night course

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 What time is it?

A. With a partner, read the conversation between two IT trainees.
A: What time is it?
B: It’s noon.
A: Noon? Uh-oh. I’m late for the PC training workshop. Bye.
B: Bye. See you later.
B. PAIRS. Now use the word bank or your own words.
A: What time is it?
B: It’s _________.
A: _________? Uh-oh. I’m late for _________. Bye.
B: _________.
2 Ask about schedules.
A. With a partner, read the conversation between two CIS trainees.
A: When does the CIS course start?
B: Tomorrow at 7:45 a.m.
A: And when does it end?
B: In one month.
B. PAIRS. Now use the word bank or your own words.
A: When does _________ start?
B: _________ at _________.
A: And when does it end?
B: _________.

Beginning Level 9
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Authentic practice
A. Look at the course information on the Technology Institute web site.
Technology Institute
SCHOOL ONLINE
COURSES
CALENDAR REGISTRATION

Evening / night courses @ Technology Institute

IT / CIS Department
CIS I: 14 Sessions
CIS II: 14 Sessions
IT I: 14 Sessions
IT II: 14 Sessions
Internet I: 14 Sessions
Internet II: 14 Sessions
Starts Jun 3 Ends Jun 28
MWF 6:30–8:00
Starts Jun 4 Ends Jul 23
TuTh 8:15–10:00
Starts Jun 10 Ends Jul 12
MWF 8:15–10:00
Starts Jun 13 Ends Aug 1
TuTh 6:30–8:00
Starts Jul 31 Ends Aug 30
MWF 6:30–8:00
Starts Jul 16 Ends Aug 29
TuTh 8:15–10:00

Now write true or false after each sentence.

1. The Internet II course meets on Tuesday and Thursday. _______________
2. The Level I CIS class starts at 6:30. _______________
3. All Level II courses meet at 8:15. _______________
4. Internet I ends on July 31. _______________
B. Ask and answer questions about the Technology Institute course schedule.
1. When does the IT II course end?
____________________________________________________________________________
2. What time does Internet I start?
____________________________________________________________________________
3. What days does CIS I meet?
____________________________________________________________________________
C. ROLE PLAY. With a partner, talk about days, dates, times, and schedules. Use the
Technology Institute course information in Exercise A.

10 Technology
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Unit 6

Word bank
Computer supplies Other office items
a mouse pad write-on disk labels a fax machine
a color ink cartridge a (formatted) disk fax machine paper
a black ink cartridge a disk mailer a photocopy machine
printer paper a computer training manual photocopy machine paper
toner a surge protector a roll (of)
a ream (of)

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Talk about supplies you need.

A. Read the conversation with a partner.
A: Hi, Arturo. What’s up in Technical Support?
B: Not much. But we need two boxes of disks.
A: OK. Anything else?
B: No, that’s all. Thanks!
B. PAIRS. Now use the word bank or your own words.
A: Hi, _________. What’s up in _________?
B: Not much. But we need _________.
A: OK. Anything else?
B: No, that’s all. Thanks!
2 Ask about supplies.
A. With a partner, read the conversation.
A: Look in the supply room, please. Are there any disk mailers?
B: No, there aren’t. We’re out of disk mailers.
A: Is there any toner?
B: Yes, there is.
B. PAIRS. Now use the word bank or your own words.
A: Look _________, please. Are there any _________?
B: No, there aren’t. We’re out of _________.
A: Is there any _________?
B: Yes, there is.

Beginning Level 11
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Authentic practice
A. Read the supply requisition form from the Customer Service Department at
Technical Wonders Center.

Check ✔ true or false after each sentence.

true false
1. The Customer Service Department needs 100 computer training manuals.
2. Customer Service wants 12 rolls of fax machine paper.
3. Customer Service needs 12 reams of photocopy machine paper.
4. Customer Service wants 24 boxes of black ink cartridges.
B. Answer a co-worker’s questions about the requisition form.
1. How many boxes of color ink cartridges do we need?
____________________________________________________________________________
2. Is there any fax machine paper on the supply requisition form?
____________________________________________________________________________
3. How much toner do we want?
____________________________________________________________________________
C. ROLE PLAY. With a partner, ask and answer questions about the supply
requisition form in Exercise A.

12 Technology
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Unit 7

Word bank
Actions Other terms
check my e-mail clean the monitor part-time
write an e-mail log on / off full-time
download a file hook up (a day) off
defragment the hard drive help
install an anti-virus program meet (with)
change the inkjet cartridge

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Talk about what you’re doing.

A. Read the conversation with a partner.
A: Are you busy right now?
B: Yes, I am.
A: What are you doing?
B: I’m writing an e-mail.
B. PAIRS. Now use the word bank or your own words.
A: Are you busy right now?
B: Yes, I am.
A: What are you doing?
B: I’m _________.
2 Explain what you have to do. Ask for a reason. Give a reason.
A. Read the conversation with a partner.
A: Can you hook up the new printer now?
B: No, I’m sorry. I can’t.
A: Why not?
B: Because I have to clean this monitor.
A: Well, when can you hook up the printer?
B: In 20 minutes.
B. PAIRS. Now use the word bank or your own words.
A: Can you _________ now?
B: No, I’m sorry. I can’t.
A: Why not?
B: Because I have to _________.
A: Well, when can you _________?
B: _________.

Beginning Level 13
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Authentic practice
A. Look at the schedule for part-time employees at A-Z ComputerLand.

A-Z A-Z ComputerLand

Part-Time Employee Schedule

NAME Monday Tuesday Wednesday Thursday Friday

Louise Adolphus OFF 8–12 noon 8–12 noon 8–12 noon 8–12 noon

Javier Collado 8–11:30 a.m. OFF 8–11:30 a.m. 8–11:30 a.m. 8–11:30 a.m.
ONLY ONLY ONLY ONLY

Marla Othman 12–6 p.m. 12–6 p.m. OFF 12–6 p.m. 12–6 p.m.

Tom Yeh 12–6 p.m. 12–6 p.m. 12–6 p.m. OFF 12–6 p.m.

Igor Chenkov 6–9 p.m. 6–9 p.m. 6–9 p.m. 6–9 p.m. OFF

Match the name of the employee with the description. Write the letter on the line.
1. _____ doesn’t have to work on Monday. a. Igor Chenkov
2. _____ works from 12 to 6 p.m. b. Louise Adolphus
3. _____ has to work from Monday to Thursday. c. Javier Collado
4. _____ can’t work after noon. d. Tom Yeh
B. Answer questions about the employees at A-Z ComputerLand.
1. Why can’t Javier help customers on Thursday at 7 p.m.?
____________________________________________________________________________
2. When can Ms. Adolphus meet with the CIS trainees?
____________________________________________________________________________
3. Who is working on Friday?
____________________________________________________________________________
C. ROLE PLAY. With a partner, ask and answer questions about the employees’
schedule in Exercise A.

14 Technology
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Unit 8

Word bank
Actions Problems and solutions Other terms
upgrade the system eye / wrist / back strain an applications specialist
scan the hard drive a wrist rest a Mac / PC specialist
back up the hard drive an armrest common
debug a program a glare filter a user
surf the Net an adjustable chair straight
enter data a screen
crash at eye level
avoid flat on the floor
use
keep

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Make a phone call.

A. Read the conversation with a partner.
A: Hello?
B: Hi, Pete. This is Chris. Can you talk?
A: Well, I’m upgrading the system right now. I’m sorry. Can I call you back?
B: Sure. No problem. Talk to you later.
A: Thanks. Bye.
B. PAIRS. Now use the word bank or your own words.
A: Hello?
B: Hi, _________. This is _________. Can you talk?
A: Well, I’m _________ right now. I’m sorry. Can I call you back?
B: _________.
A: Thanks. Bye.
2 Call to report a problem. Make an appointment to fix the problem.
A. Read the conversation with a partner.
A: Technical Support Department. How can I help you?
B: This is Diana Rivas. I need to enter data, but the system always crashes.
A: Oh, I’m sorry. The Mac specialist can check your system. How about at 10:30?
B: At 10:30? That’s fine. Thanks a lot
B. PAIRS. Now use the word bank or your own words.
A: _________. How can I help you?
B: This is _________. I need to _________, but the system always crashes.
A: Oh, I’m sorry. The _________ can _________. How about _________?
B: _________? That’s fine. _________.

Beginning Level 15
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Authentic practice
A. Look at the poster about health and safety for computer users.

How to avoid common computer user problems

correct eye level

glare filter
wrist rest

armrest

• Use a glare filter. • Use armrests.

• Keep screen at eye level. • Keep feet flat on the floor.
• Use a wrist rest. • Always keep back straight.
• Keep wrists and hands straight. • Use an adjustable chair.

Complete the sentences. Write the letter on the line.

1. Keep screen _____. a. flat on the floor
2. Use _____. b. at eye level
3. Keep feet _____. c. straight
4. Keep wrists _____. d. an adjustable chair
B. Answer questions about computer user health and safety
1. What can I do for wrist strain?
____________________________________________________________________________
2. How can I avoid back problems?
____________________________________________________________________________
3. My problem is eye strain. What can I do?
____________________________________________________________________________
C. ROLE PLAY. With a partner, talk about health and safety when you use a
computer. Use the information from the poster in Exercise A.

16 Technology
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Unit 9

Word bank
Computer terms Other terms
a PC notebook a speaker a product
a label printer a headset a quantity
a laser printer a pair of headphones a down payment
a jet scanner a digital camera @ (at)
a flat panel monitor an Internet security software package PIF (paid in full)
a desktop PC

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Ask for a price.

A. Read the conversation with a partner.
A: Excuse me. How much is this digital camera?
B: $650.
A: $650? That’s a lot. I’ll have to think about it.
B: No problem.
B. PAIRS. Now use the word bank or your own words.
A: Excuse me. How much is this _________?
B: _________.
A: _________? That’s _________. I’ll have to think about it.
B: _________.
2 Agree to buy something.
A. Read the conversation with a partner.
A: How much is this label printer?
B: Only $190. It’s on sale.
A: Great! I’ll take it.
B: Will that be cash or charge?
A: Charge, please.
B. PAIRS. Now use the word bank or your own words.
A: How much is this _________?
B: Only _________. It’s on sale.
A: Great! I’ll take it.
B: Will that be cash or charge?
A: _________.

Beginning Level 17
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Authentic practice
A. Look at The TechCenter’s database record.
The TechCenter—Customer Data

A B C D E F

1 CUSTOMER DATA FOR THE WEEK ENDING DECEMBER 20, 2011

2 Name Product Quantity Price Down Payment PIF
3 Ross, Dale PC Notebook 1@$1,899.00 $1,899 — YES
4 Kossim, Wihbi Laser Printer 1@$349.95 $349.95 — YES
5 Sailor, Roddie Desktop PC 1@$1,494.00 $1,494 $1,000 NO
6 Shadeth, Violet Internet Security Software 4@$37.95 $151.80 — YES
Customer Data Sheet 2

Check ✔ the information you can find on the store’s database record.
1. the name of the store 4. the customers’ phone numbers
2. the price of each product 5. the amount of the down payment
3. the date payment is due 6. the name of each product

B. Write the correct question words from the box. Then answer the questions.

What How much Whose How many

1. _____________ is a PC notebook?
____________________________________________________________________________
2. _____________ does Mr. Kossim want to buy?
____________________________________________________________________________
3. _____________ Internet Security software packages does Ms. Shadeth want to order?
____________________________________________________________________________
4. _____________ bill isn’t paid in full?
____________________________________________________________________________

C. ROLE PLAY. With a partner, talk about The TechCenter’s database record in
Exercise A.

18 Technology
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Unit 10

Word bank
Occupations Skills Other terms
a web designer designs web sites a resume
a systems analyst checks databases and software an institute
a networking specialist is responsible for network security education
a consultant gives professional advice a certificate
a computer technician fixes computers an assistant
a computer programmer creates new computer programs receive
a troubleshooter solves IT / CIS problems

DO IT YOURSELF! Add your own words to the lists.

______________________ ______________________ ______________________
______________________ ______________________ ______________________

Conversations

1 Talk about skills and experience.

A. Read the conversation with a partner.
A: I’m looking for a job.
B: Good. What skills do you have?
A: Well, I can fix computers. I was a computer technician at my last job.
B: That’s great. Please fill out this application.
B. PAIRS. Now use the word bank or your own words.
A: I’m looking for a job.
B: _________. What skills do you have?
A: Well, I can _________. I was _________ at my last job.
B: _________. Please fill out this application.
2 Ask about the past. Describe your personal qualities.
A. Read the conversation with a partner.
A: So, Julio, what did you do in Peru?
B: Oh, me? I was a web designer.
A: A web designer! That’s interesting. How long did you do that?
B: For three years.
B. PAIRS. Now use the word bank or your own words.
A: So, _________, what did you do in _________?
B: Oh, me? I was _________.
A: _________! That’s interesting. How long did you do that?
B: _________.

Beginning Level 19
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Authentic practice
A. Read the computer resume form that Stella Derrick sent to the Information
Technology Institute.
Technology Institute

Information Technology Institute Resume Form

Seeking Job As: Name (Last, First): Home Telephone Number (and area code):
Networking Specialist Derrick, Stella (914) 555 2553
City, State, Zip Code: Address (No., Street): Apt. no:
Clopsville, New York 10104 43 Hove Street 19-N
Education:
2009: Certificate in C Programming (UNIX) from CompuCareer Center
2008: CompuCareer Center—Advanced Topics in C++

Experience (Past Work):

2009–present: CompuCareer Center—Assistant Trainer of C Programming, Part I (Windows)
2008: CompuCareer Center—Technical Support Consultant

Write true or false after each sentence.

1. Stella Derrick was a consultant in 2009. _______________
2. Ms. Derrick studied at CompuCareer Center in 2008. _______________
3. She received a certificate in 2008. _______________
4. Ms. Derrick worked as an assistant trainer in 2008. _______________
B. Answer questions about Stella Derrick’s resume.
1. What did Ms. Derrick do at her first job?
____________________________________________________________________________
2. Where did she study in 2009?
____________________________________________________________________________
3. Did she go to the CompuCareer Center in 2007?
____________________________________________________________________________
C. Fill out your own computer resume form.
Technology Institute

Information Technology Institute Resume Form

Seeking Job As: Name (Last, First): Home Telephone Number (and area code):

City, State, Zip Code: Address (No., Street): Apt. no:

Education:

Experience (Past Work):

20 Technology
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Answer key
Answers are provided for the Authentic practice exercises that have specific answers.

Unit 1, page 2 Unit 6, page 12

Exercise A Exercise A
1. c 2. a 3. d 4. b 1. true 2. true 3. false 4. false
Exercise B Exercise B
1. Yes, he is. 1. (We need) 24 boxes (of color ink cartridges).
2. (He’s a) Computer technician. 2. Yes, there is.
3. (He’s a) Systems Analyst. 3. (We want) 10 bottles (of toner).
4. (She’s from) Italy.
Unit 2, page 4 Unit 7, page 14
Exercise A Exercise A
1. no 2. yes 3. no 4. yes 1. b 2. d 3. a 4. c

Exercise B Exercise B
1. It’s across from the CEO’s office / between the 1. Because he works from 8-11:30 a.m. only. /
men’s restroom and the Accounts Department / Because he doesn’t work after 11:30 a.m.
next to the Accounts Department (or men’s 2. (She can meet with the CIS trainees) Tuesday
restroom) / down the hall, on the right. through Friday / between 8-12 noon, Tuesday
2. It’s next to the women’s restroom / across from the through Friday.
Computer Training Room / on the left. 3. Louise (Adolphus), Javier (Collado), Marla
3. It’s next to the supply room / across from the (Othman), and Tom (Yeh).
meeting room / on the right. Unit 8, page 16
Unit 3, page 6 Exercise A
Exercise A 1. b 2. d 3. a 4. c
1. c 2. c 3. a Exercise B
Exercise B 1. Use a wrist rest. / Keep your wrists and hands
1. Press (the) Home (key). straight. / Use armrests.
2. Press (the) → (forward arrow key). 2. Always keep your back straight. / Use an adjustable
3. Press (the) ← (back arrow key). chair. / Keep your feet flat on the floor.
3. Keep the screen at eye level. / Use a glare filter.
Unit 4, page 8
Unit 9, page 18
Exercise A
Exercise A
1. no 2. yes 3. no 4. yes
Students should check items 1, 2, 5, and 6.
Exercise B
Exercise B
1. No. / No, I’m sorry. We don’t have 15-foot white
cables. 1. How much / (It’s) $1,899.
2. $13.50. / The price is $13.50. / They cost $13.50. / 2. What / (He wants to buy) A laser printer.
They’re $13.50. 3. How many / (She wants to order) 4 (Internet
3. 3 foot, 5 foot, and 7 foot. / We have 3 foot, 5 foot, Security software packages).
and 7 foot in stock. 4. Whose / Roddie Sailor.
Unit 10, page 20
Unit 5, page 10 Exercise A
Exercise A 1. false 2. true 3. false 4. false
1. true 2. true 3. false 4. false Exercise B
Exercise B 1. She was a Technical Support Consultant.
1. (It ends) On August 1 / At 8:00. 2. (She studied) At the CompuCareer Center.
2. (It starts) At 6:30. 3. No, she didn’t.
3. (It meets) On Monday, Wednesday, and
Friday.

Beginning Level 21
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Future Transitions to Work: Technology

Beginning Level

Originally published as Workplace Plus: Living and Working in English 1 and 2 Technology Job Pack,
by Pearson Education, Inc., 10 Bank Street, White Plains, NY 10606

Workplace Plus by Joan Saslow and Tim Collins

Job Pack by Carla E. Burton y Nuseir

Copyright © 2011 by Pearson Education, Inc.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission
of the publisher.

Pearson Education, 10 Bank Street, White Plains, NY 10606

Staff credits: Pietro Alongi, Nancy Flaggman, Irene Frankel, Barbara Sabella, and Diane Cipollone

To the teacher
Future Transitions to Work: Technology can be used in conjunction with Future to expand the general
language introduced in the series to the specific needs of information technology and computer
information systems professionals. This supplement will help learners comprehend spoken and written
English related to IT/CIS and will afford learners practice in communicating in an IT/CIS setting. It will
also help learners understand the expectations of the IT/CIS workplace.

Format
Each unit is two pages, with the Word bank and Conversations appearing on the first page, and Authentic
practice on the second.
1. Word bank
Essential vocabulary for the unit is presented.
2. Conversations
Model conversations are contextualized within the IT/CIS setting.
3. Authentic practice
Real-world examples allow learners to practice communication skills in a IT/CIS context. All
examples involve reading and understanding authentic texts from the workplace and performing
purposeful tasks based on them. In some units, learners create and rehearse conversations; in other
units, they practice writing.

ISBN 10: 0-13-262854-6

ISBN 13: 978-0-13-262854-9

Printed in the United States of America

1 2 3 4 5 6 7 8 9 10––V012––15 14 13 12 11