Documenti di Didattica
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Timely response to 100% No. of Clients Acceptance of None Designated within 3 working Actual
complaints within 3 ccompliants Compliants complaints frontline officer days after complaints
working days after responded Handling receipt of responded to
receipt within complaints/
timeframe / query
total no. of
complaints
received
Timely resolution to 100% No. of Assign specific person None Within 5 working Actual
complaints within 5 compliants to handle days complaints
working days upon resolved within resolved
receipt timeframe / no.
of complaints
received
ION
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Monthly Complaint
Form Logbook
Monthly Complaint
Form Logbook
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
CONDUCT OF INSPECTION AND AUDIT OF PHILIPPINE NATIONAL POLICE (PNP) Effective Date:
OFFICES/STATIONS/UNITS Page No.
Effective conduct of 100% of Total number of Conduct of 1. Pre- Budget Regional Every Quarter a. Compliance
Inspection and Audit scheduled police offices/ Inspection and inspection Supplies Inspection Team to Human
Units / stations/units Audit of coordination Equipment Resource and
Offices for complying/ Philippine with PNP/LCEs Logistics
inspection actual number National Police Management
of units/offices (PNP) Offices/ b.
PURPOSE: To ensure inspected and Stations/Units 2. Production/ Manual on
effective compliance audited Reproduction of Inspection and
of PNP units/offices to Instruments/ Audit
NAPOLCOM policies Forms (HMR/ c. RAIAP d.
and standards ILS) OPB e.
Monthly Report
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
CONDUCT OF INSPECTION AND AUDIT OF PHILIPPINE NATIONAL POLICE (PNP) Effective Date:
OFFICES/STATIONS/UNITS Page No.
PLAN ON HOW TO ACHIEVE THE OBJECTIVE (5)
NEEDED
RELEVANT ACTIVITY RESPONSIBLE TIMEFRAME
QUALITY FORMULA, if RESOURCE METHOD TO
TARGET (2) PROCEDURE MONITOR /
OBJECTIVE (1) any (3)
(4) (What to Do to (Budget, EVALUATE
(For the Activity and RESULTS
Achieve the equipment, skills, (Start – End Dates)
Evaluation of Results)
Objective) etc. required)
7. Conduct of
Exit Briefing
8. Preparation
of the
Inspection and
Management
Audit Report
E (5)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
MONITORING OF NAPOLCOM PROGRAMS AND PROJECTS RELATIVE TO LAW Effective Date:
ENFORCEMENT Page No.
Effective and timely 50% of the Number of Monitoring of 1. Pre- Budget Regional Every Quarter Monitoring
conduct of law total number of monitoring and NAPOLCOM monitoring Supplies Monitoring Team Logsheet for
enforcement police evaluation on Programs and coordination Equipment Law
program stations/units/p law Projects with PNP Enforcement
rovince enforcement Relative to Law Program
program Enforcement
conducted / 2. Production/
over number of Reproduction of
police units Monitoring
monitored Instruments/
Forms
3. Orientation
of the
Monitoring
Team
E (5)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Ensure efficient and 100% (No. of Performance Conduct Performance - Computer Division Chiefs, At the end of By using the
timely administration employees Evaluation Monitoring and - Supplies Section Chiefs every month Performance
of Performance evaluated/ No. System Coaching Monitoring and
Evaluation System of expected Coaching Form
employees to (Form 5 & 6 of
be evaluated) X NSPMS)
100
SION
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Weekly Performance
Monitoring and
Coaching
Form (NSPMS
Forms 5 & 6)
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
PROCUREMENT OF GOODS AND SERVICES THRU ALTERNATIVE MODES OF Effective Date:
PROCUREMENT Page No.
To ensure timely 100% of Actual procured Procurement of Prepare procurement Budget Supply Officer/ Upon receipt of Inspection/ final
procurement (of requested materials/ Goods and documents for each BAC request acceptance of
those that qualify supplies/ supplies/ Services Thru procurement request goods and
through shopping) equipment equipment Alternative inventory
in the APP (procured Modes of
qualifying through Procurement
under shopping) / total
shopping items for
purchase
ION
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
a. Upon Purchase
delivery of Order
goods and
inventory
b. Monthly
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
Effective Date:
PREVENTIVE MAINTENANCE OF EQUIPMENT, BUILDINGS, FACILITIES AND VEHICLES
Page No.
To ensure efficient 100% (No. of Actual Preventive Prepare quarterly Skilled General Service Within each Monitoring
and effective Maintenance Maintenance of schedule of personnel Section quarter of the logbook or
maintenance of undertaken / Equipment, maintenance of year logsheet
equipment, No. of Buildings, equipment, buildings,
buildings, facilities proposed Facilities and facilities and vehicles
and vehicles Maintenance) Vehicles
X 100
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
To effectively repair 100% within No. of repairs Corrective Maintain list of - Budget Assigned GSS As need arises Monitoring
on time the reported committed made within Maintenance of accredited - Skilled personnel Logsheet
defects of dates committed Equipment, service Personnel
equipment, buildings, dates/ No. of Buildings, providers
facilities and vehicles requests for Facilities and
repairs Vehicles
received) X 100
ION
(5)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Effective / compliant 100% No. volume or Disposal of Regular None General Service Within the 1st Actual
disposal of valueless quantity of Documented inventory of Section week of the inventory of
or damaged approved Information valueless and ensuing month valueless and
documented disposal of damaged damaged
information valueless and documented documented
demaged information information
documented
information /
Total volume or
qunatity of
valueless or
damaged
documented
information
SION
E (5)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Processing of 100% No. of claims Evaluation and 1. Verify the Budget RD, FCE and TSD 5 days List of Scholars
scholarship claims processed on Approval of authenticity of Supplies Chief
within 5 days from time with no Scholarship documentary Equipment
receipt with no error error / total Applications requirement to
(Note: The above claims received (Initial) facilitate
objectives apply to processing
both new and for
renewal scholarships 2. Orient Logsheet
beneficiaries/
scholars
regarding the
scholarship
program
(5)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Logsheet
Monthly
Reports
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
PREVENTIVE MAINTENANCE OF INFORMATION AND COMMUNICATIONS Effective Date:
TECHNOLOGY (ICT) RESOURCES Page No.
To ensure timely, 100% No. of Preventive identify and Skilled ICT GSS personnel Within 1hour Logsheet
efficient and preventive Maintenance of designate available personnel after receipt of
effective maintenance Information and experts to perform advice or
maintenance of conducted/ No Communications preventive information
existing ICT of request for Technology (ICT) maintenance
preventive Resources
maintenance
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Monthly Logsheet
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
CORRECTIVE MAINTENANCE OF INFORMATION AND COMMUNICATIONS Effective Date:
TECHNOLOGY (ICT) RESOURCES Page No.
To ensure timely, Timely: No. of request Corrective Identify and Personnel General Service response within Logbook
efficient and 100% on for repair acted Maintenance of designate available knowledgeable Section 30 minutes after
effective repair and time upon / No. of Information and IT experts/skilled in ICT personnel receipt of advice
maintenance of requested Communications personnel in the equipment
existing ICT Effective: repair of ICT Technology (ICT) office to perform the repair and
equipment within Zero equipment / Resoruces initial assessment maintenance
scheduled rework 100% and/or repair and
completion as per within 7 maintenance of the
advice of ICT calendar ICT equipment
days
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Complete evaluation 100% No. suppliers Preventive Maintain a list of None Supply Officer Within the 1st Actual suppliers
of supplier actually Maintenance of approved suppliers General Service week of the evaluated
performance at the evaluated / ICT Resources as basis of the Section personnel ensuing
end of the calendar Total number of evaluation HRMD calendar year
year suppliers
engaged for
the period x
100
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Monthly Supplier's
Performance
Evaluation
Form
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
RECRUITMENT, SELECTION AND PROMOTION IN THE FIRST AND SECOND LEVEL CAREER Effective Date:
POSITIONS Page No.
Timely and accurate Timeliness: Number of Recruitment, 1. Conduct meeting to Budget HR 90 days after
recruitment, selection 95% of vacancies posted Selection and agree among the HR, Supplies receipt of
and promotion of vacancies filled up within 90 Promotion in the HRMPSB, ORD on application
personnel posted is filled days calendar First and Second the allocation of days
up within 90 days/ Total Level Career
calendar days number of Positions (SG 3-
vacancies posted 22)
x 100
SERVICES DIVISION
E OBJECTIVE (5)
FORM
METHOD TO WHEN TO
MONITOR / MONITOR,
EVALUATE EVALUATE
RESULTS RESULTS (Record of
monitoring)
Assessment Assessment
Report/Form Report/Form
onal Director
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
Effective Date:
PROCESSING OF PAYMENT OF POLICE BENEFIT CLAIMS (BUDGET TO CASHIERING)
Page No.
Timely processing of 100% No. of benefits Processing of 1. Evaluation on the Office supplies FCE January to Monitoring
benefits claim within claims Payment of completeness and and materials December Loghseet
20 days from receipt processed on Police Benefit authenticity of the
of complete time with no Claims (Budget documents submited
application and error / total to Cashiering) together with the claim
documents number of folder filed/submitted
benefits claims by the claimant
3. Draft an
adjudication/ resolution
4. Review, revision, if
any, if none, attest
6. Forward to Budget Budget and
and Accounting Accounting
Section for request of personnel
funding
Procedure Code:
QUALITY OBJECTIVES AND TARGETS Revision Code:
Effective Date:
PROCESSING OF PAYMENT OF POLICE BENEFIT CLAIMS (BUDGET TO CASHIERING)
Page No.
PLAN ON HOW TO ACHIEVE THE OBJECTIVE (5)
NEEDED
RELEVANT ACTIVITY RESPONSIBLE TIMEFRAME
QUALITY TARGET FORMULA, if RESOURCE METHOD TO
PROCEDURE MONITOR /
OBJECTIVE (1) (2) any (3)
(4) (Budget, (For the Activity and EVALUATE
(What to Do to Achieve the RESULTS
equipment, skills, Evaluation of (Start – End Dates)
Objective)
etc. required) Results)
7. Write a letter to
claimant informing
him/her of the approval
of the claim and attach
the adjudication
SION
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Monthly Monitoring
Quarterly Logsheet
RO-QOT-15
00
03-Sep-18
Page 2 of 2
)
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)
Document Code
QUALITY OBJECTIVES AND TARGETS Revision No.
Effective Date:
AUTHENTICATION OF POLICE ELIGIBILITY DOCUMENTS
Page No.
To ensure release 100% (No. of released Authentication Designate responsible -Supplies HRMD Within 1 hour a. Monitoring
of authenticated Authenticated of copy of personnel as upon receipt of Logsheet b.
copy of Report of copy of Report Report of signatories and request Authenticated
Rating within 1 hour of Rating on- Rating alternate for Report of Rating
upon receipt of time/ total no. of authentication of
request received Report of Rating.
request for
authentication)
X 100
FORM
WHEN TO
MONITOR,
EVALUATE
RESULTS (Record of
monitoring)