DIGITALLY TRANSFORMING BUSINESS AND SHAPING

THE FUTURE

By: INTEGRATED RETAIL MANAGEMENT CONSULTING PVT. LTD

 INTEGRATED RETAIL
Specialty
Retail Deep Specialization &
Execution
Experience in Specialty
Retail Systems
2017
 THE LEADING CEGID
RESELLER GLOBALLY OPERATING IN
SINGAPORE
INDONESIA
THAILAND
PHILLIPINES
MALAYSIA

FOUNDED
IN

2002 50+
EMPLOYEES
 Integrated Retail Key Numbers

Integrated Retail Key Numbers

200+
Customers
Retailers, Consumers Services,
Food & Beverage, Lifestyle
Brands, Online Portals
 Integrated Retail Key Numbers

Integrated Retail Key Numbers

3,000+
Retai
Doors
l
Retail establishments generating over US$ 1 billon of
commerce are being serviced by us .
 Integrated Retail Key Numbers

Integrated Retail Key Numbers

4,000+
Touch
Points
We have implemented and support consumer touch points
including: Kiosks, Mobile POS, Point of Sale, Self Checkout,
Web based Portals
 Integrated Retail Key Numbers

Specialist retail-focused
IT implementation company
in the Asia Pacific region

8
Asian cities
 Integrated Retail Key Numbers

Integrated Retail Key Numbers

~350
Person
-Years
Cumulated 350 person-years of retail
and IT domain experience
 PROJECT
MANAGEMENT
THAILAND

SUPPORT

SALE
S

TECH

RESEARCH &
DEVELOPMENT

SINGAPORE MARKETING &

ADMIN

INDONESIA
 Support Structure
• Centralized Web-Support and Tracking

• 24X7 Helpdesk

• Extended Business Hours Support SLAs

• Support Administration
– Contractual Support Agreements
– Monthly Support Report
• Business Analysts with Deep Retail Domain
Knowledge

• Code Repository

• Installation Repository

• Standardized Implementation Template

• Internal Training and Mentorship

Integrated Retail - Strengths
• On ground presence in the region
– Singapore
– Bangkok
– Jakarta
– Kuala Lumpur
– Philippines
• Varied experience of over 12 years in South East Asia
• Resource Pool of ~ 40 heads
• Development team of 9 resources
– 4 SAP Integrations
– Integration Skills
– >50 ready to use plugins
• Team with 4 analysts with > 40 cumulated years of retailing experience
OUR CUSTOMERS INCLUDE …
About Cegid
YOUR RETAIL
PARTNER
About Cegid
International Group - cloud software and solutions provider
accelerating the digital transformation of companies
#1 Specialty Retail Vendor

Founded in 1983

15 offices
worldwide
X2,4 RETAIL
INCREASE IN SALES
OF SAAS
SALES
FROM 2013 T0 2016 1000+ brands
2 250 EMPLOYEES
$400+M 32 000+ Stores
75+ Countries
76% SALES SAAS
+9,0% VS

INCREASE IN SALES 24% SALES LIC.

 ABOUT CEGID

332 M€
SALES TOP 3 1,000+ 70,000+
GLOBAL SPECIALTY RETAILERS CONNECTED
RETAIL SOLUTION STORES

2,200
EMPLOYEES OFFICES IN SOLUTIONS IN
VALUE ADDED
15 COUNTRIES 75+ COUNTRIES
55+ RESELLERS IN
30+ COUNTRIES
Gartner cites Cegid as representative vendor
in the Market Guide for Digital-Business-Ready
POS Applications for Tier 2 Midsize
Multichannel Retailers.

TOP 3
GLOBAL SPECIALTY
RETAIL SOLUTION
IDC MarketScape positions
Cegid in IDC MarketScape:
Worldwide Point-of-Sale
Software in Large Enterprise
Retail Apparel and Softlines
2017 Vendor Assessment
December 2017,IDC #US42709817
 5 STRATEGIC PRIORITIES

INNOVATION

INDUSTRY
EXPERTISE

CLOUD INTERNATIONAL
PARTNERS
 5 STRATEGIC PRIORITIES

INDUSTRY CLOUD
EXPERTISE INNOVATION & SAAS PARTNERS INTERNATIONAL

SOLUTIONS
DEPLOYED IN
TECHNOLOGY
HARDWARE
INFRASTRUCTURE
+75
PLATFORM & SAAS COUNTRIES
INDUSTRY
Worldwide Cloud ISVS AND COMPLEMENTARY
15 +25
PROVIDERS
OFFICES LANGUAGES
CONSULTING &
INTEGRATION
Made for INDUSTRY EXPERTISE 24/7 +50
PERSONALIZATION SUPPORT INTERNATIONAL
retailers FOLLOW THE SUN RESELLERS
 YOURCEGID RETAIL Y2 : Worldwide
65 Available countries 21 languages
ARABIC
 ALGERIA KUWAIT
AMERICAN ENGLISH
 ANDORRA LEBANON
CZECH
 ARGENTINA  LUXEMBOURG
DUTCH
 AUSTRALIA MACAU
ENGLISH
 AUSTRIA MADAGASCAR
FRENCH
BAHRAIN  MALAYSIA
 TAIWAN GERMAN
 BELGIUM  MEXICO
 THAILAND GREEK
BOSNIA  MONACO
 TUNISIA ITALIAN
BRAZIL  MOROCCO
 TURKEY JAPANESE
 CANADA  NETHERLANDS
UNITED ARAB EMIRATES KOREAN
 CHILE  NEW ZEALAND
 UNITED KINGDOM POLISH
 CHINA  NORWAY
 UNITED STATES PORTUGUESE
COLOMBIA OMAN
VIETNAM RUSSIAN
CURACAO PANAMA
SIMPLIFIED CHINESE
CZECH REPUBLIC PERU
New Countries : SPANISH
 DENMARK  POLAND
SWEDISH
 ECUADOR  PORTUGAL COSTA RICA
THAI
EGYPT QATAR DOMINICAN REPUBLIC
 FRANCE  RUSSIAN FEDERATION FINLAND TRADITIONAL CHINESE
TURKISH
 GERMANY SAUDI ARABIA INDIA
 GREECE  SINGAPORE GUATEMALA
 HONG KONG SOUTH AFRICA SLOVAKIA
 IRELAND  SOUTH KOREA EL SALVADOR 5-10 Localizations (or re-localizations) per year
 ITALY  SPAIN INDONESIA
 JAPAN  SWEDEN PHILIPPINES
KAZAKHSTAN  SWITZERLAND URUGUAY
NEVER MISS A SALE
WITH YOURCEGID
RETAIL
Your challenges, our mission
Channels Retail Sectors

CORPORATE FRANCHISE CORNERS APPAREL LUXURY SPORTS ACCESSORIES

GOODS

BEAUTY & CLOCK

SHOES MAKING JEWELRY
AFFILIATE TRAVEL RETAIL SHOP IN SHOP COSMETICS

MULTI- GARDENING HOME GIFTS & SPECIALTY

E-COMMERCE BRANDS EXPORT IMPROVEMENT LEISURE FOOD
 LOCAL WORLDWIDE

LEGAL ORGANISATIONAL
REQUIREMENTS FUNDAMENTALS

SPECIFIC
FISCALITY
REQUIREMENTS

“Following local regulations is one of the greatest

challenges in Asia. Cegid proved to be a „one-stop shop‟
TECHNICAL
CONSTRAINTS
CRM for our overseas activity.”

Dustan Steer, IT Director, Ted Baker

 YOURCEGID RETAIL Y2 : Overview

FRONT MOBILE INVENTORY MOBILE SHOPPING, CLIENTELING, THIRD PARTY RETAIL

OFFICE INVENTORY TRACKING POS CATALOGING, APPLICATIONS INTELLIGENCE
OPERATIONS
IN-STORE

Smart
Proxy Web Services & Omnichannel

BACK OFFICE
HEAD OFFICE

MERCHANDISE CRM & OMNICOMMERCE WORKFORCE SOURCING FINANCE & BUDGETING & COUNTRY
& INVENTORY CLIENTELING MANAGEMENT MANAGEMENT MANAGEMENT CONTROLLING FORCASTING COMPLIANCE
THE NEW IN-STORE, UNIFIED COMMERCE SOLUTION FOR SALES ASSOCIATES

SHOPPING
Omnichannel in-store
• E-RESERVATION
• CLICK & COLLECT
• SAVE THE SALE
• STORE-TO-HOME
• STORE-TO-STORE
• STORE-TO-WEB
THE NEW IN-STORE, UNIFIED COMMERCE SOLUTION FOR SALES ASSOCIATES

CLIENTELING
360° VIEW OF
YOUR CUSTOMER’S
SHOPPING
JOURNEY
THE NEW IN-STORE, UNIFIED COMMERCE SOLUTION FOR SALES ASSOCIATES

CATALOGING
INSTANT VIEW
OF PRODUCT
AND STOCK
AVAILABLITY
A COMPLETE OMNICHANNEL SOLUTION FOR YOUR STORES
 YOUR CUSTOMER HAS CHANGED

CONNECTED SAVVY & EXPERIENCE PURPOSE OMNICHANNEL

& MOBILE INFORMED (PERSONAL) DRIVEN CONVENIENCE
 REBIRTH OF THE STORE

EXPERIENCE DIGITIZATION OMNI SALES ANY CHANNEL CLIENTELING

& FULFILMENT RETURN & MOBILE
 UNIFIED COMMERCE

SINGLE MULTI CROSS OMNI

CHANNEL CHANNEL CHANNEL CHANNEL
 71%
Visibility of stock prior to
visiting a store

50%
Expect to be able to buy
online, pick up in store

CONSUMER EXPECTATIONS 51%

Ability to track current
orders and review history
Source: Forrester Research, Aberdeen Group, RIS News
 89%
Customer
Retention Rate

+30%
Omnichannel shoppers
have 30% higher lifetime
value

-10% BRAND BENEFITS

Lost revenues if not
Omnichannel
Source: Google, RIS News
 1,000 RETAILERS
FASHION COSMETICS SPECIALTY LUXURY
1,000+ RETAILERS
Yourcegid Customers INDUSTRY
EXPERTISE
 CLIENT SUCCESS
1,000 RETAILERS 70,000 STORES 75 COUNTRIES
 International roll out (Europe & Asia)
+40 STORES Global management of the solution, centralized and
localized to manage all the stores worldwide and their
in 4 MONTHS CRM strategy
 Worldwide Retail & POS solution
+1,250 STORES All retail-specific processes are consolidated into a single
core-model IT system
+28 COUNTRIES 180 stores deployed in one night
 Worldwide project
+340 STORES Centralize all business processes with Yourcegid Retail Y2
International expansion
4 CONTINENTS A shopping experience coherent on all channel
 +130 STORES Development of their stores in Europe
Optimisation of inventory management
+5 COUNTRIES Implementation of an omnichannel strategy
 Unified driving of all retail and wholesale activities
+30 STORES Replenishement, sourcing, production, commercial
management and POS
+10 COUNTRIES International roll out
90% of international sales
 Worldwide Solution
+750 STORES +800 back office users
Solution that covers all the module necessary from supply
+20 COUNTRIES to sales
 75 STORES Centralized real-time & CRM management
Omnichannel management
15 COUNTRIES Inventory and sales management
 240 STORES
Migration to Yourcegid Retail Y2
2 BRANDS Centralized architecture
ORANGE (225 Stores) & MOOD (15 stores) Rapid deployment: 5 stores/day
850 POS
 Piloting of retail activity with Yourcegid Retail Y2 in France
+900 STORES & International
Management of all stores format: stores and ‘superstores’
11 COUNTRIES (from 100m² to 5000m²)
Have more than 645,000 receipts/days
 Merchandise & Store Management
+80 STORES Project in Europe & the USA
Global, real-time view of their business
10 COUNTRIES SaaS mode
 +150 STORES International deployment (Europe, Asia & US)
Omnichannel management & digital experience in store: CRM,
65 COUNTRIES Clienteling, Store to Web…
 121 STORES Management of the cashing and the stores with a central
repository.
5 COUNTRIES
 Industry: casual apparel, home decor & luxury bedding
Solutions: Yourcegid Retail WinRetail
+44 STORES Benefits:
• streamline transaction processing
North America • automate purchase order management
• manage inventory across warehouses, locations and eCom
 Industry: fashion
Solution: Yourcegid Retail WinRetail
Benefits:
+33 STORES • manage inventory to match demand
• expedite checkouts and target customer preferences
• scale to meet business growth
 ADD LOCAL CASE STUDIES, DO HYPERLINKS
AND HIDE

Industry: leather goods & fashion accessories

+500 STORES Solutions: worldwide retail & POS solution
Benefits:
+25 Countries • global consolidation of retail processes
• rapid deployment
 ADD LOCAL CASE STUDIES, DO HYPERLINKS
AND HIDE

Industry: technical high-performance outerwear

+200 STORES Solutions: worldwide retail & POS solution
Benefits:
+34 COUNTRIES • Real-time view of inventory/customers
• Mobility (in-store + warehouse sales)
+ 1,100 STORES Store management (both owned-stores & franchises)
Promotions & loyalty: +300 sales active conditions
+ 2,300 POS Rapid deployment and centralized management
7 COUNTRIES
Client Success Stories Regional

• Retail & POS solution deployed

• All retail-specific processes are • Merchandise and store management
consolidated into a single core- • Barbour selected Yourcegid Retail for
model IT system their expansion in the Asia
• Fast deployment

SINGAPORE, HONGKONG,
+49 JAPAN, TAIWAN, KOREA, +28
THAILAND STORES CHINA, MALAYSIA STORES
 Reseller deal
Multi-Brands, Multi-formats stores management
+494 STORES CRM & Omni-channel strategy
THAILAND Rapid expansion to new location & market
Real-time view of Store performances
comprehensive offer of Retail functionalities
Yourcegid Retail
 LEGAL STORES
SOURCING CRM & SERVICES & OPERATIONS &
INTERNATIONAL DIGITALISATION

BEHAVIOUR PRODUCTS OMNICHANNEL TECHNOLOGIES

63
 BUSINESS TRENDS

Sourcing CRM Legal & Stores

Multiple Procurement
Points:
Nearshore | Offshore | Local
Extended Supplier
Collaboration
Unify Multiple Sales
Channels
+ Customer data capture
+ Multiple Contact Points
Clientelling | Personalized
Shopping Experience
International
Footfall Reduction
Loss prevention New Concepts
Protection Of Personal • Pop-up Store
• Showroom
data • Collection Points
Increased Legislation Shopping Experience

Usage Product OmniCommerce Technology

Social Shopping « Made in » ROPO Digital Explosion Instore

Showrooming Extend, renew and Click & Collect Rise of Mobile
Mobile Payment personalize the offer Rapid Fulfillment(from the Big Data
Price | Timesaving + collections store, couriers...) Payment | NFC | RFID
Global Shoppers Fast Fashion Save the Sale Beacons | IoT
Nowners | CtoC Mobile shopping 3D | Drones
Your needs, our solutions
DATABASE: HUMAN RESOURCE: SALES:
RETAIL, WHOLESALE &
SUPPLIERS CONTRACTS OMNICHANNEL
ITEMS CLOCK-IN/CLOCK-OUT PRICE LISTS
DATABASE
STORES HR
STAFF SCHEDULING SALES
PROMOTIONS
CUSTOMERS STAFF PERFOMANCE CUSTOMER SERVICES
STAFF GIFT REGISTRIES
SALES OBJECTIVES
REPORTING & STATS

Administration: CRM & Loyalty: Omnichannel Point of Sale: Merchandise

CUSTOMER SEGMENTATION DAY OPENING AND Management/Stocks
SETTINGS OPT-IN/OUT CLOSING
ROLES & ACCESS RIGHTS MARKETING CAMPAIGNS MERCHANDISE
TRANSFERS
ADMIN CRM & LOYALTY
LOYALTY
OMNICHANNEL
CASH MANAGMENT
MANAGEMENT/
MANUAL ADJUSTMENTS
USER RESTRICTIONS DAILY BRIEF
INTERFACES EVENTS POINT MANAGEMENT
RETURNS OF SALE STOCKSTOCKS
TAKE
ALERTS MANAGEMENT COMMERCIAL OPERATIONS INVENTORY LOOKUP REPLENISHMENT
EVENT LOG CALL BACK LISTS FLASH REPORTS REPORTING & STATS
WEB SERVICES REPORTING & STATS PRICE CHECKS
Innovation INNOVATION

MOBILITY
New Modules
YOURCEGID YOURCEGID YOURCEGID
YOURCEGID
RETAIL RETAIL RETAIL
RETAIL MOBILE
CLIENTELING OMNICHANNEL INTELLIGENCE
Clienteling - Transform the shopping experience
YOURCEGID
RETAIL
CLIENTELING MOBILITY & CLIENTELING

CLIENT
STOCK 360 CRM CATALOG

• ARM THE SALES ADVISOR

• IDENTIFY THE CUSTOMER SOONER SHOPPING SALE /
• PERSONALISE THE RELATIONSHIP CART PRE-SALE
• IMPROVE CUSTOMER SERVICE
• INCREASE SALES
Yourcegid Retail Mobile

YOURCEGID
MOBILITY & CUSTOMER SERVICE
RETAIL MOBILE

CLIENT INFO
STOCK 360 CRM

• ARM THE SALES ADVISOR

• IDENTIFY THE CUSTOMER SOONER
SHOPPING SALE /
• PERSONALISE THE RELATIONSHIP CART PRE-SALE
• IMPROVE CUSTOMER SERVICE
• INCREASE SALES
Yourcegid Retail Intelligence

100%
100%
Multi
Visualaxes
analyses

70
Prepackaged
KPIs, dashboards

<1s
Less than 1 second
to access data
 WORLDWIDE RETAIL CLOUD
Dedicated retail
All-in-one contract
Conçu pour cloud
tous les retailers
Agility Security

Disaster Monitoring Worldwide

24/7 recovery services support

Performance

Business Version Integration

continuity upgrade services Backups
Centralized
Scalability data
SUMMARY

CONNECTED
30 YEARS OF GLOBAL
RETAIL INNOVATION
RETAIL EXPERTISE SOLUTION
COMMERCE
THANK YOU FOR
YOUR ATTENTION
WORLD CLASS AWARDS AND RECOGNITIONS IN RETAIL
Our best reference is our installed base

TOP Gartner cites Cegid as

representative vendor

(NO#1)
+1 000 in the Market Guide for

30 YEARS
Digital-Business-Ready
POS Applications for Tier
GLOBAL RETAILERS
2 Midsize Multichannel
Retailers.
SPECIALITY RETAIL OF RETAIL EXPERTISE
SOLUTION

+30 000
STORES +75
COUNTRIES
CEGID IN GARTNER DIGITAL BUSINESS READY POS REPORT 2016

Gartner cites Cegid as representative

vendor in the Market Guide for Digital-
Business-Ready Applications for Tier2
Midsize Multichannel Retailers,
Published 22 August 2016”
www.gartner.com

Analysts: Miriam Burt, Joanne Joliet

CEGID #1 « SPECIALTY VENDOR LEADER »

• #1 Specialty Vendor Leader

#1 Specialty Retail Vendor
• #1 Specialty Vendor Leader in Customer
Satisfaction
• #2 in Top 20 Master List
• #2 Apparel Vendor Leader
• #3 Leader in Recommendation Status
• #3 Leader in Total Cost of Operations
• #4 Leader in Technology Innovation
• #4 Leader in Return on Investment
Retailers today face many challenges,
including increasing competitive pressures,
wafer-thin margins, high occupancy costs and
unpredictable supply base, that come in the
way of their attaining operational efficiency
and profitability. Integrated Retail not only
understands these business challenges, but
also has the ability to help retailers
effectively deal with them.
Facebook.com/integratedretail
Twitter.com/integratedretail
Contact
Khun Somchai Singh
Associate Director Customer Success
T : +66-83-780-0040
E : somchai.singh@integratedretail.com
Khun Tapanee Kijsumritroj
Executive Business Development
T : +66-86-789-3013
E : tapanee.k@integratedretail.com
 You
Let’s Strategize. Execute. Grow.