Salesforce ADM 201 Study Questions (Ravi Benedetti Guide Via Adam Frank) Flashcards - Quizlet

1/7/2015 Salesforce ADM 201 Study Questions (Ravi Benedetti Guide via Adam Frank) flashcards | Quizlet
Salesforce ADM 201 Study Questions

(Ravi Benedetti Guide via Adam Frank)
Ready to study? 491 terms by akshaykamble
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WHICH OF THE FOLLOWING IS AN B
EXAMPLE OF ONETOMANY
RELATIONSHIPS BETWEEN
STANDARD OBJECTS?
A. OPPORTUNITIES TO
OPPORTUNITY PRODUCTS
B. ACCOUNTS TO CONTACTS
C. CONTACTS TO TICKETS
D. CONTACTS TO ACCOUNTS
WHEN A USER CHOOSES TO B, C
CONVERT A LEAD, WHAT CAN
THEY OPTIONALLY CHOOSE TO
UPDATE? Choose 2 answers.
A. AN EXISTING OPPORTUNITY
RECORD
B. AN EXISTING ACCOUNT RECORD
C. AN EXISTING CONTACT RECORD
D. AN EXISTING LEAD RECORD
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WHICH IS A CAPABILITY OF THE B, C, E
NEW SERVICE CLOUD CONSOLE?
Choose 3 answers.
A. IT PROVIDES DATA VISIBILITY
BY COMBINING A LIST VIEW AND
RELATED RECORDS ON ONE
SCREEN.
B. IT ALLOWS AGENTS TO VIEW
KEY RECORD INFORMATION IN THE
HIGHLIGHTS PANEL.
C. IT PRESERVES THE CONTEXT OF
CALLS USING PRIMARY TABS AND
SUBTABS.
D. IT ALLOWS ACCESS TO DATA BY
OPENING EACH RECORD IN A NEW
WINDOW.
E. IT ALLOWS AGENTS TO TAKE
NOTES IN AN INTERACTION LOG
WHILE ON A CALL.
WHAT CAN AN ADMINISTRATOR A, B, E
CUSTOMIZE FOR THE SERVICE
CLOUD
Choose 3 answers.
A. WHETHER THE RECORD OPENS
AS A PRIMARY TAB OR SUBTAB.
B. THE FIELDS DISPLAYED IN THE
HIGHLIGHTS PANEL.
C. THE INTERACTION LOG FIELDS
DISPLAYED FOR OBJECTS WITHOUT
AN ACTIVITY HISTORY RELATED
LIST.
D. WHETHER THE SOFTPHONE
DISPLAYS IN THE FOOTER OR
SIDEBAR.
E. THE OBJECTS DISPLAYED IN THE
NAVIGATION TAB.
WHAT IS THE MAXIMUM NUMBER C
OF RECORDS TO BE PRINTED IN THE
PRINTABLE VIEW OF A LIST VIEW?
A. 2000
B. 100
C. 1000
D. 200
WHICH STEP IS REQUIRED WHEN B,C
CONFIGURING THE NEW
SALESFORCE FOR OUTLOOK?
Choose 2 answers.
A. ENABLE THE CHATTER FEED
SYNC WITH OUTLOOK.
B. SELECT SYNC DIRECTION AND
CONFLICT BEHAVIOR.
C. ASSIGN USERS AND PROFILES TO
A CONFIGURATION.
D. SELECT THE APPROPRIATE
CONFIGURATION TEMPLATE.
WHICH TYPE OF FILE IS C,D
ACCESSIBLE THROUGH CONTENT?
Choose 2 answers.
A. FILES UPLOADED TO THE
DOCUMENTS TAB
B. FILES UPLOADED TO
KNOWLEDGE
C. FILES ATTACHED TO A CHATTER
PROFILE POST
D. FILES ATTACHED TO A CHATTER
GROUP POST
WHAT ARE FEATURES OF MOBILE A,C,D
LITE?
Choose 3 answers.
A. IT IS A FREE VERSION THAT
DOES NOT REQUIRE A LICENSE
B. MOBILE LITE IS SUPPORTED FOR
PARTNER PORTAL USERS.
C. A SYSTEM ADMINISTRATOR
MUST ENABLE MOBILE LITE IN
ORDER FOR USERS TO BE ABLE TO
USE IT.
D. MOBILE LITE USERS CAN VIEW,
CREATE, EDIT, AND DELETE
ACCOUNTS, ASSETS, CONTACTS,
LEADS, OPPORTUNITIES, EVENTS,
TASKS, CASES, AND SOLUTIONS.
E. ADMINISTRATORS MUST ASSIGN
USERS TO A MOBILE
CONFIGURATION BEFORE IT CAN
BE USED BY A USER.
SALES MANAGEMENT WANTS TO C,D
STAY INFORMED WHEN BIG
OPPORTUNITIES ARE BEING
CLOSED. THEY HAVE REQUESTED
THAT THEY RECEIVE
NOTIFICATION WHEN
OPPORTUNITIES WITH LARGE
AMOUNTS ARE CLOSED. HOW CAN
A SYSTEM ADMINISTRATOR
ACCOMPLISH THIS?
Choose 2 answers.
A. OPPORTUNITY UPDATE
REMINDERS
B. VALIDATION RULE
C. BIG DEAL ALERTS
D. WORKFLOW FIELD UPDATES
WHEN YOU TRANSFER OWNERSHIP A,B,D
OF AN ACCOUNT, THE NEW OWNER
WILL ALSO GAIN OWNERSHIP OF
THE FOLLOWING RECORDS
RELATED TO THE TRANSFERRED
ACCOUNT AUTOMATICALLY:
Choose 3 answers.
A. ANY NOTES THAT BELONG TO
THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG
TO THE EXISTING OWNER.
C. ALL OPPORTUNITIES OPEN AND
CLOSED
D. ALL OPEN ACTIVITIES ASSIGNED
TO THE EXISTING OWNER. NOTE
THAT COMPLETED ACTIVITIES
WILL NOT BE TRANSFERRED.
A USER WANTS TO DELETE SOME A,C
OLD CASES. WHAT
CONSIDERATIONS MUST THE USER
TAKE INTO ACCOUNT?
Choose 2 answers.
A. RELATED CASE COMMENTS ARE
DELETED
B. RELATED CONTACTS ARE
DELETED
C. RELATED ACTIVITIES ARE
DELETED
D. RELATED ACCOUNTS ARE
DELETED
IF AN ADMINISTRATOR NEEDS TO A
DISPLAY THE TOTAL OF ALL
CLOSED WON OPPORTUNITIES ON
THE DETAIL PAGE OF AN ACCOUNT
THEY CAN:
A. CREATE A ROLLUP SUMMARY
FIELD TO DISPLAY THE TOTAL
B. CREATE A LOOKUP FIELD THAT
CALCULATES THE SUM
C. CREATE A TEXT SUMMARY
FIELD TO REFERENCE THE TOTAL
D. CREATE A SUMMARY
WHAT IS FOUND ON A COMPANY A,C,D,E,F
PROFILE?
Choose 5 answers.
A. LANGUAGE, LOCALE, AND TIME
ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
WILL USERS HAVE TO USE THEIR B
SECURITY TOKEN WHEN LOGGING
INTO CONNECT FOR OUTLOOK IF
THEIR IP RANGE HAS ALREADY
BEEN ADDED TO A TRUSTED IP
RANGE?
A. YES
B. NO
A SYSTEM ADMINISTRATOR WANTS A,C,D,E
TO SCHEDULE A WEEKLY DATA
EXPORT. WHAT CAN THEY SELECT
TO INCLUDE?
Choose 4 answers.
A. A SPECIFIC OBJECTS DATA
B. THE FOLDER YOU WANT IT
EXPORTED TO
C. THE ORGANIZATION'S
ATTACHMENTS
D. ALL OF THE DATA FOR THE
ORGANIZATION
E. REPLACE THE CARRIAGE
RETURNS WITH SPACES
F. YOU CAN SPECIFY WHO THE
EXPORT GETS SENT TO
IF A USER SELECTS THE MANAGE A,B,C,E
MEMBERS BUTTON ON A
CAMPAIGN THEY WILL BE ABLE TO
SELECT:
Choose 4 answers.
A. ADD MEMBERS SEARCH
B. ADD MEMBERS IMPORT FILE
C. EDIT MEMBERS SEARCH
D. ADD MEMBER PROFILE
E. UPDATE & ADD MEMBERS
IMPORT FILE
AN ADMINISTRATOR CREATED B
TWO PICKLIST FIELDS: CANDY
MANUFACTURER (HERSHEY, MARS)
AND CANDY TYPE (SNICKERS,
MILKY WAY, REECES PIECES,
M&MS). IS IT POSSIBLE TO RELATE
THE FIELDS TOGETHER SO THAT
THE CANDY MANUFACTURER
FIELD COULD IMPACT THE CHOICES
LISTED IN THE CANDY TYPE FIELD?
A. YES, THE CANDY
MANUFACTURER IS A DEPENDENT
PICKLIST, AND THE CANDY TYPE IS
A CONTROLLING PICKLIST
B. YES, THE CANDY
MANUFACTURER IS A
CONTROLLING PICKLIST AND THE
CANDY TYPE IS A DEPENDENT
PICKLIST
C. YES, THE CANDY
MANUFACTURER IS A MASTER AND
THE CANDY TYPE IS THE DETAIL
D. NO, BECAUSE THEY ARE BOTH
CUSTOM FIELDS
E. NO, BECAUSE THEY ARE BOTH
PICK FIELDS
WHICH OF THE FOLLOWING ARE A,B,C,E
SETTING OPTIONS FOR THE USER
INTERFACE?
Choose 4 answers.
A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE
C. SHOW CUSTOMER SIDEBAR
COMPONENTS ON ALL PAGES
D. TRANSFER ALL OPEN
OPPORTUNITIES.
E. ENABLE DRAGANDDROP
SCHEDULING ON LIST VIEWS
F. ENABLE CHATTER
AFTER A CUSTOM FISCAL YEAR B
STRUCTURE IS DEFINED, YOUR
COMPANY DECIDES TO USE THE
GREGORIAN CALENDAR FOR
FISCAL PURPOSES, YOU CAN
RETURN TO THE STANDARD FISCAL
YEAR CALENDAR?
A. TRUE
B. FALSE
WHICH COMBINATION OF OBJECTS C,D
IS AVAILABLE WHEN CREATING A
CUSTOM REPORT TYPE FOR
CHATTER REPORTS?
Choose 2 answers.
A. OPPORTUNITIES, FOLLOWERS,
USER FEED
B. ACCOUNTS, USER FEED,
COMMENTS
C. USERS, USER FEED, COMMENTS
D. CHATTER GROUPS, MEMBERS
WHICH OF THE FOLLOWING ARE A,B,C,E
STANDARD SALESFORCE OBJECTS?
Choose 4 answers.
A. CONTRACT
B. OPPORTUNITY PRODUCT
C. PRICE BOOK
D. TICKET
E. SOLUTION
WHICH STATEMENT IS TRUE D
REGARDING CHATTER GROUPS?
A. PRIVATE GROUPS ARE NOT
DISPLAYED IN THE GROUPS TAB.
B. PRIVATE GROUP POSTS ARE
VISIBLE TO THE OWNER AND
ANYONE ABOVE IN THE ROLE
HIERARCHY.
C. USERS WITH THE "MANAGE
CHATTER GROUPS" PROFILE
PERMISSION CAN CREATE GROUPS.
D. ANY CHATTER USER CAN
CREATE PUBLIC OR PRIVATE
GROUPS.
WHICH DATA CAN BE SYNCED B,D,E
USING THE NEW SALESFORCE FOR
OUTLOOK?
Choose 3 answers.
A. CUSTOM OBJECTS
B. EVENTS
C. LEADS
D. CONTACTS
E. TASKS
AN ADMIN NEEDS TO SET UP THREE A
CUSTOM FIELDS: AN AUTO
NUMBER, A PERCENT AND A
MULTISELECT PICKLIST. IS THIS
POSSIBLE?
A. YES
B. NO
WHAT IS TRUE ABOUT MULTIDAY A,B
EVENTS?
Choose 2 answers.
A. MULTIDAY EVENTS HAVE A
START AND END TIMES
B. MULTIDAY EVENTS MUST BE
ASSIGNED TO ONLY ONE USER
C. THERE IS NOT A CHECKBOX FOR
MULTIDAY EVENTS
CAMPAIGN INFLUENCES ALLOW B
USERS TO REPORT ON WHICH
USERS INFLUENCED AN
OPPORTUNITY.
A. TRUE
B. FALSE
IF A LEAD ASSOCIATED TO A A,D
CAMPAIGN IS CONVERTED, WHERE
IS THE CAMPAIGN HISTORY
TRACKED?
Choose 2 answers.
A. CAMPAIGN SOURCE FIELD ON
THE OPPORTUNITY
B. ACTIVITY HISTORY ON THE
OPPORTUNITY CAMPAIGN
C. THIS INFORMATION DOES NOT
CONVERT OVER
D. CAMPAIGN HISTORY RELATED
LIST ON THE CONTACT.
WHICH FUNCTIONS ARE A,B,D
AVAILABLE WITH STANDARD
FIELDS? CHOOSE ALL THAT APPLY.
Choose 3 answers.
A. ADDING OR REMOVING NON
REQUIRED FIELDS FROM THE PAGE
LAYOUT.
B. CHANGING FIELD LABELS
C. AUTO POPULATE FROM RELATED
RECORD
D. ADDING HELP TEXT TO CERTAIN
FIELDS.
WHICH FUNCTION IS AVAILABLE IN A,D
THE REPORT BUILDER INTERFACE,
PRIOR TO RUNNING THE REPORT?
Choose 2 answers.
A. SAVE
B. PRINTABLE VIEW
C. SCHEDULE FUTURE RUNS
D. SHOW/HIDE DETAILS
E. EXPORT DETAILS
WHO CAN GAIN ACCESS TO A,B,D
FOLDERS?
Choose 3 answers.
A. ROLES
B. ROLES & SUBORDINATES
C. ACCOUNT/ SALES TEAM
MEMBERS
D. PUBLIC GROUPS
WHICH OF THE FOLLOWING A,B
STATEMENTS ARE TRUE
CONCERNING EMAIL ACTIVATION?
Choose 2 answers.
A. THE EMAIL ACTIVATION
FEATURE REQUIRES THAT THE
USER ENTER AN ACTIVATION CODE
BEFORE LOGGING ONTO A NEW
COMPUTER
B. THE EMAIL ACTIVATION
FEATURE CANNOT BE DISABLED
C. THE EMAIL ACTIVATION
FEATURE CAN BE DISABLED BY
REQUEST TO SALESFORCE.COM
SUPPORT
D. THE EMAIL ACTIVATION
FEATURE CAN BE DISABLED
THROUGH THE UI
WHAT CAN USERS DO WHEN A,B
CHATTER FEED TRACKING IS
ENABLED FOR DASHBOARDS?
Choose 2 answers.
A. FOLLOW FILES AND LINKS FOR A
DASHBOARD.
B. FOLLOW POSTS AND COMMENTS
FOR A DASHBOARD.
C. FOLLOW POSTS AND COMMENTS
FOR THE DASHBOARD SOURCE
REPORTS.
D. AUTOFOLLOW DASHBOARDS
CREATED BY THE USER.
ONCE SOLUTION CATEGORY E
BROWSING HAS BEEN ENABLED
FOR AN ORG, A USER MUST HAVE
WHAT PERMISSION TO ADD A
CATEGORY?
A. CREATE ON SOLUTION
B. EDIT AND DELETE ON SOLUTION
C. EDIT ON SOLUTION
D. CREATE AND EDIT ON SOLUTION
E. MANAGE CATEGORIES
ADDING AN EMAIL FROM A
MICROSOFT OUTLOOK USING
SALESFORCE OUTLOOK EDITION IS
AN EXAMPLE OF WHAT TYPE OF
USAGE?
A. API
B. UI
THE ACCESS SETTINGS AVAILABLE A,B
WHEN SETTING ORGANIZATION
WIDE DEFAULTS ARE:
Choose 2 answers.
A. PRIVATE, PUBLIC READ ONLY,
PUBLIC READ WRITE, PUBLIC READ
WRITE TRANSFER AND
CONTROLLED BY PARENT
B. NOT USED TO CONTROL THE
ABILITY TO CREATE OR DELETE
RECORDS
C. ARE USED TO CONTROL THE
ABILITY TO CREATE OR DELETE
RECORDS
WHEN A RECORD WAS CREATED B
ON JULY 1ST, SET TO TRIGGER A
WORKFLOW ON JULY 30TH, BUT
WAS EDITED ON JULY 23RD TO NO
LONGER MEET THE CRITERIA.
WHAT WILL HAPPEN TO THE
WORKFLOW?
A. PUT ON HOLD
B. REMOVED FROM THE QUEUE
C. WORKFLOW WILL FIRE ON JULY
30TH
D. WORKFLOW WILL FIRE ON JULY
23RD
WHO CAN MANUALLY SHARE A A,C,D
RECORD? (SELECT ALL THAT
APPLY)
Choose 3 answers.
A. THE OWNER OF THE RECORD
B. ANYONE ON THE ROLE
HIERARCHY, DIRECTLY BELOW THE
OWNER OF THE RECORD
C. SYSTEM ADMINISTRATOR
PROFILE
D. ANYONE WITH MODIFY ALL
DATA ON THEIR PROFILE
WHEN A LEAD FAILS TO BE C
CREATED THROUGH WEB TO LEAD
DUE TO A VALIDATION RULE THE
ERROR MESSAGES GET SENT TO:
A. IT DOES NOT GENERATE AN
ERROR MESSAGE
B. THE LEAD ASSIGNMENT
CREATOR
C. THE DEFAULT LEAD CREATOR
A SYSTEM ADMINISTRATOR NEEDS C,D
TO RESTRICT USERS ABILITY TO
VIEW A DASHBOARD. HOW CAN
THIS BE ACCOMPLISHED?
Choose 2 answers.
A. RESTRICT THE ACCESS TO THE
FOLDER THAT THE SOURCE REPORT
IS LOCATED
B. CREATE A SHARING RULE TO
RESTRICT THE ACCESS
C. EDIT THE DASHBOARD
PROPERTIES TO SAVE IT IN A
FOLDER THAT IS ACCESSIBLE TO
ONLY CERTAIN PEOPLE
D. RESTRICT THE ACCESS TO THE
FOLDER THAT THE DASHBOARD IS
LOCATED
WHICH TYPE OF FILE CAN BE A,C,D
ACCESSED FROM THE FILES TAB?
Choose 3 answers.
A. FILES ATTACHED TO A CHATTER
GROUP POST
B. FILES IN CONTENT WORKSPACES
C. FILES ATTACHED TO A CHATTER
PROFILE POST
D. FILES UPLOADED TO THE
DOCUMENTS TAB
E. FILES UPLOADED TO THE
SOLUTIONS TAB
A SYSTEM ADMINISTRATOR IS A,C
PERFORMING MAINTENANCE ON
THE SYSTEM AND IS INSERTING
NEW RECORDS. HE ACCIDENTALLY
PERFORMS AN UPLOAD WITH THE
INCORRECT INFORMATION. WHAT
OPTIONS DOES THE SYSTEM
ADMINISTRATOR HAVE?
Choose 2 answers.
A. MASS DELETE WITH THE MASS
DELETE WIZARD
B. DELETE THE RECORDS WITH THE
IMPORT WIZARD
C. DELETE THE RECORDS WITH THE
DATA LOADER
D. DELETE THE RECORDS WITH THE
MICROSOFT OUTLOOK PLUGIN
WHAT MUST AN ADMINISTRATOR D
DO TO ENABLE ADVANCED
CURRENCY MANAGEMENT FOR AN
ORGANIZATION?
A. PURCHASE UNLIMITED EDITION
LICENSES
B. REQUEST A FEATURE LICENSE
FROM SALESFORCE.COM
C. ENABLE CUSTOMIZABLE
FORECASTING
D. ENABLE MULTIPLE CURRENCIES
WHAT IS THE MAXIMUM NUMBER B
OF RECORDS THAT RETURN IN A
REPORT WITHOUT EXPORTING THE
RESULTS?
A. 65000
B. 2000
C. 3000
D. 1000
CHANGING THE DATA TYPE OF AN C,D
EXISTING CUSTOM FIELD CAN
CAUSE DATA LOSS IN WHICH
FOLLOWING SITUATIONS?
Choose 2 answers.
A. SAVING A RECORD
B. MASS EXPORTING DATA
C. CHANGING TO OR FROM TYPE
DATE OR DATE/TIME
D. CHANGING TO A CURRENCY
FROM ANY OTHER TYPE
IF THE ORG WIDE DEFAULT IS A
PUBLIC READ/WRITE for an Object,
WHAT FEATURE IN SALESFORCE IS
NEEDED TO RESTRICT ACCESS TO
THAT OBJECT?
A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT
WHEN YOU DEFINE A DATA B
VALIDATION RULE, WHAT ELSE
MUST YOU ALSO DEFINE?
A. WHETHER OR NOT THE FIELD IS
REQUIRED
B. AN ERROR MESSAGE
C. WHAT EMAIL GETS SENT IF THE
RULE TRIGGERS
D. WHETHER OR NOT THE RECORD
GETS DELETED
WHICH FEATURE DOES A,B,C
SALESFORCE CRM PROVIDE FOR
RESTRICTING LOGIN ACCESS TO
THE APPLICATION?
Choose 3 answers.
A. PROFILEBASED IP
RESTRICTIONS
B. ORGANIZATIONWIDE IP
RESTRICTIONS
C. PROFILEBASED LOGIN HOUR
RESTRICTIONS
D. ORGANIZATIONWIDE LOGIN
HOUR RESTRICTIONS
A SYSTEM ADMINISTRATOR WANTS A,C,D
TO DO SOME MAINTENANCE ON
THE SYSTEM AND BEGINS BY
DELETING CUSTOM FIELDS THAT
ARE OBSOLETE. IN WHICH
SITUATION WOULD HE RUN INTO
AN ISSUE?
Choose 3 answers.
A. IF THE FIELD IS USED IN A
VALIDATION RULE
B. IF THE FIELD IS REFERENCED IN
A REPORT TYPE
C. IF THE FIELD IS REFERENCED IN
A WORKFLOW FIELD UPDATE
D. IF THE FIELD IS USED IN A
FORMULA FIELD
WHICH OF THESE IS NOT A B
STANDARD SALESFORCE.COM
PROFILE?
A. MARKETING USER
B. SALES USER
C. CONTRACT MANAGER
D. SOLUTION MANAGER
WILL DATA BE LOST IN A CUSTOM A
FIELD IF DATA TYPE IS CHANGED
TO NUMBER FROM ANY OTHER
DATA TYPE?
A. YES
B. NO
ON LEAD CONVERSION A LEAD C
OBJECT CUSTOM FIELD CAN NOT
BE MAPPED TO WHICH OBJECT
CUSTOM FIELD?
A. ACCOUNT
B. CONTACTS
C. CASE
D. OPPORTUNITY
DASHBOARDS CAN BE CREATED BY B
USING STANDARD REPORTS AS
SOURCE REPORTS?
A. TRUE
B. FALSE
WHICH TOOL SHOULD BE USED TO B
IMPORT MORE THEN 65000
RECORDS IN SALESFORCE.COM?
A. SFDC IMPORT WIZARD
B. DATA LOADER
WHICH OF THE FOLLOWING IS NOT A
A STANDARD SALESFORCE.COM
FUNCTIONALITY?
A. EMAIL TO LEAD
B. EMAIL TO CASE
C. WEB TO LEAD
D. WEB TO CASE
WHICH OF THE FOLLOWING IS NOT B
A MANDATORY FIELD WHILE
CREATING A USER RECORD?
A. PROFILE
B. ROLE
C. ALIAS
D. COMMUNITY NICKNAME
A USER SUCCESSFULLY LOGIN'S AT D
3:00 PM, WHAT HAPPENS AT 3:31 PM,
IF THE LOGIN HOURS FOR THE
USER'S PROFILE ARE SET FROM 7:30
AM TO 3:30 PM?
A. USER IS AUTOMATICALLY
LOGGED OUT
B. USER KEEPS WORKING
CONTINUOUSLY WITHOUT ANY
ISSUES
C. USER IS ASKED IN A POPUP
WINDOW IF HE WOULD LIKE TO
EXTEND HIS SESSION
D. USER IS LOGGED OUT ONCE HE
TRIES TO DO ANY DML (DATA
MANIPULATION) OPERATION I.E.
SAVE, EDIT ETC.
WHAT IS THE IMPACT ON A USER C
OF THE ORGANIZATION LEVEL
LOCALE CHANGES?
A. THE DEFAULT LOCALE OF THE
USER IS ALSO SET TO THE NEW
ORGANIZATION LEVEL LOCALE
B. THE USER IS ASKED FOR A
CHOICE; IF HE WOULD LIKE TO
CHOOSE NEW ORGANIZATION
LOCALE OR HIS OWN LOCALE
C. NO IMPACT ON THE USER AS HE
KEEPS USING HIS OWN DEFAULT
LOCALE
D. FROM A NEW SESSION, USER
WILL SEE EVERYTHING IN THE NEW
ORGANIZATION LOCALE
API'S ARE NOT AVAILABLE FOR USE B
IN WHICH SALESFORCE.COM
EDITION?
A. DEVELOPER EDITION
B. PROFESSIONAL EDITION
C. ENTERPRISE EDITION
D. UNLIMITED EDITION
WHICH WORKFLOW EVALUATION C
CRITERIA CANNOT BE USED FOR
TIME DEPENDENT WORKFLOWS?
A. WHEN A RECORD IS CREATED,
OR WHEN A RECORD IS EDITED
AND DID NOT PREVIOUSLY MEET
THE RULE CRITERIA
B. ONLY WHEN A RECORD IS
CREATED
C. EVERY TIME A RECORD IS
CREATED OR EDITED
D. ALL 3 CRITERIA'S CAN BE USED
WHICH FEATURE IS NOT C
AVAILABLE IN SALESFORCE.COM ?
A. PROFILE BASED LOGIN HOURS
B. PROFILE BASED LOGIN IP
RANGES
C. ORGANIZATION BASED LOGIN
HOURS
D. ORGANIZATION BASED LOGIN IP
RANGES
FOR HOW MANY DAYS DELETED A
RECORDS ARE KEPT IN THE
RECYCLE BIN?
A. 15
B. 30
C. 45
D. 60
WHICH OF THE FOLLOWING IS THE A
BEST WAY TO MAKE THE FIELD
MANDATORY FOR EVERYONE?
A. PAGE LAYOUT
B. VALIDATION RULE
C. ROLES & PROFILES
D. FIELD LEVEL SECURITY
WHICH OF THE FOLLOWING IS NOT A
A STANDARD SALESFORCE.COM
APPLICATION?
A. SERVICE
B. SALES
C. CALL CENTER
D. COMMUNITY
E. MARKETING
WHICH OF THE FIELD TYPES C
CANNOT BE USED AS AN
EXTERNAL ID?
A. TEXT FIELD
B. NUMBER FIELD
C. PICKLIST FIELD
D. EMAIL ID FIELD
WHICH OF THE FOLLOWING D
CANNOT BE ON THE CONTROLLING
SIDE OF THE DEPENDENT PICKLIST?
A. CHECKBOX
B. CUSTOM PICKLIST
C. STANDARD PICKLIST
D. MULTI SELECT PICKLIST
DO VALIDATION RULES GET B
ENFORCED ON THE LEAD
CONVERSION?
A. YES
B. NO
ON LEAD CONVERSION, THE CLOSE C
DATE OF THE NEWLY CREATED
OPPORTUNITY IS AUTOMATICALLY
SET TO?
A. BLANK
B. TODAY ()
C. LAST DAY OF CURRENT
QUARTER
D. LAST DAY OF CURRENT MONTH
E. LAST DAY OF CURRENT YEAR
PROFILE PERMISSIONS WILL
ENABLE THE USER TO EDIT ANY
RECORD, REGARDLESS OF THE
SHARING MODEL?
A. CUSTOMIZE APPLICATION
B. VIEW SETUP AND
CONFIGURATION
C. VIEW ALL DATA
D. MODIFY ALL DATA
E. NONE OF THE ABOVE
CAN AN ADMINISTRATOR CHANGE B
THE PROFILE SETTINGS OF THE
STANDARD SOLUTION MANAGER
PROFILE?
A. YES
B. NO
C. DEPENDS ON THE SETTING OF
THE ADMINISTRATOR PROFILE
QUEUES CANNOT BE CREATED ON C
WHICH OBJECT IN
SALESFORCE.COM?
A. LEAD
B. CASE
C. ACCOUNT
D. CUSTOM OBJECT
WHICH OF THE FOLLOWING IS NOT B
A VALID BUSINESS PROCESS IN
SALESFORCE.COM?
A. SALES PROCESSES
B. MARKETING PROCESS
C. LEAD PROCESSES
D. SUPPORT PROCESSES
E. SOLUTION PROCESSES
WHAT IS THE SIGNIFICANCE OF D
PRIMARY MASTER DETAIL
RELATIONSHIP IN A JUNCTION
OBJECT?
A. LOOK AND FEEL IS INHERITED
FROM PRIMARY MASTER OBJECT
B. RECORD OWNERSHIP IS
INHERITED FROM PRIMARY
MASTER OBJECT
C. NO SUCH SIGNIFICANCE
D. BOTH A & B
CAN THE USER RECORDS BE B
PERMANENTLY DELETED FROM
SALESFORCE.COM?
A. YES
B. NO
C. DEPENDS ON PROFILE SETTINGS
OF THE ADMINISTRATOR
D. USER RECORDS CAN BE
ARCHIVED SO THAT THEY ARE
AVAILABLE ON REQUEST
WHICH OF THE FOLLOWING C
OBJECTS CANNOT BE IMPORTED
VIA THE SALESFORCE.COM IMPORT
WIZARD?
A. LEADS
B. ACCOUNTS
C. OPPORTUNITIES
D. SOLUTIONS
SALESFORCE.COM RECORD ID'S C
ARE IDENTICAL IN?
A. PRODUCTION AND CONFIG ONLY
SANDBOX
B. PRODUCTION AND DEVELOPER
SANDBOX
C. PRODUCTION AND FULL COPY
SANDBOX
D. RECORD ID'S ARE ALWAYS
DIFFERENT IN DIFFERENT
ENVIRONMENT
A CUSTOM FIELD IS MADE READ A
ONLY FROM THE FIELD LEVEL
SECURITY AND REQUIRED FROM
PAGE LAYOUT. THE FIELD WILL BE
A. READ ONLY FOR THE USER
B. REQUIRED FOR THE USER
C. THROWS AN ERROR AND DON'T
ALLOW TO MAKE READ ONLY
FIELD MANDATORY FROM PAGE
LAYOUT
D. USER IS GIVEN A CHOICE IN A
POP UP WINDOW
WHICH OF THE FOLLOWING IS NOT E
A ROLL UP SUMMARY FIELD
OPERATION?
A. SUM
B. MAX
C. MIN
D. COUNT
E. AVERAGE
HOW MANY FIELDS CAN BE B
ENABLED FOR TRACKING ON A
CUSTOM OBJECT?
A. 10
B. 20
C. 30
D. 40
E. NONE OF THE ABOVE
PART OF THE PROFILE?
A. USER LICENSE
B. PAGE LAYOUT
C. RECORD TYPES
D. FIELD LEVEL SECURITY
E. ROLES
HOW MANY CUSTOM SUMMARY A
FORMULA FIELDS ARE ALLOWED
ON A SINGLE REPORT?
A. 5
B. 10
C. 15
D. 20
E. NO LIMIT
IS IT POSSIBLE FOR A USER TO SEE A
DIFFERENT SET OF DATA IN
REPORT AND IN A DASHBOARD
BASED ON THE SAME REPORT?
A. YES
B. NO
WHICH OF THE FOLLOWING IS NOT D
AN AVAILABLE FUNCTION IN THE
FORMULA FIELDS?
A. HYPERLINK
B. SUBSTITUTE
C. RPAD
D. VLOOKUP
WHICH OF THE FOLLOWING C
CANNOT BE USED AS A SOURCE
REPORT FOR THE ANALYTICAL
SNAP SHOT?
A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. ALL CAN BE USED
WHICH IMPORT FUNCTIONALITY OF B
SALESFORCE.COM SHOULD BE
USED IF ONE NEEDS TO IMPORT
THE 30000 CASES IN
SALESFORCE.COM?
A. IMPORT WIZARD
B. DATA LOADER
C. ANY ONE OF A OR B
D. NONE OF A OR B
ALL DASHBOARD VIEWERS SEE A
DATA BASED ON THE SECURITY
SETTINGS OF THE RUNNING USER—
REGARDLESS OF THEIR OWN
PERSONAL SECURITY SETTINGS?
A. TRUE
B. FALSE
HOW MANY CUSTOM FIELDS CAN C
BE CREATED ON AN OBJECT IN AN
UNLIMITED EDITION?
A. 100
B. 200
C. 500
D. UNLIMITED FIELDS
WHICH TYPE OF REPORTS CAN'T BE A
USED TO CREATE GROUPS OF DATA
OR CHARTS?
A. TABULAR
B. SUMMARY
C. MATRIX
D. NONE OF THE ABOVE
HOW MANY ROLL UP SUMMARY A
FIELDS CAN BE CREATED IN THE
ENTERPRISE EDITION ON A
CUSTOM OBJECT?
A. 10
B. 20
C. 30
D. NO RESTRICTION ON NO. OF
FIELDS
A SALES TEAM IS A SET OF USERS C
THAT NORMALLY WORK
TOGETHER ON _________ ?
A. ACCOUNTS
B. LEADS
C. OPPORTUNITIES
D. CONTACTS
E. CASES
WHICH FEATURE IN SFDC C
COMBINES A LIST VIEW AND
RELATED RECORDS INTO ONE
SCREEN WITH DIFFERENT FRAMES
SO THAT USERS HAVE ALL THE
INFORMATION THEY NEED WHEN
INTERACTING WITH
SALESFORCE.COM?
A. ACCOUNTS
B. ASSET
C. CONSOLE
D. CALL CENTER
E. CAMPAIGN
What is the salesforce Console? The Console is a tab that combines a list
view and related records into one screen
with different frames.
Are there any limits to the number and No, the only limitation is that users cannot
type of list views that can be created in a create list views in the console, but can
console? utilize any list views in the console created
on corresponding tabs.
How would an administrator modify Mini Page Layout
lookup records in a console layout?
Name a productivity advantage of Users do not have to navigate to the home
including the sidebar in a console layout. page to see recent records, access the
recycle bin, or utilize custom links
ON WHICH OWD SHARING C
DEFAULTS CAN SHARING RULES
NOT BE DEFINED?
A. OWD IS PRIVATE
B. OWD IS PUBLIC READ ONLY
C. OWD IS PUBLIC READ WRITE
D. SHARING RULES CAN BE
CREATED ON ANY OF THE ABOVE
WHAT HAPPENS WHEN A USER B
OWNS AN OPPORTUNITY RECORD
BUT DOES NOT HAVE THE READ
PERMISSION ON OPPORTUNITY
OBJECT?
A. HE STILL SEES THE
OPPORTUNITY RECORD
B. HE IS NOT ABLE TO SEE THE
OPPORTUNITY RECORD
C. THIS CASE CAN NEVER ARISE
ACCOUNT TEAM IS A SET OF USERS A
THAT NORMALLY WORK
TOGETHER ON _________?
A. ACCOUNTS
B. LEADS
C. OPPORTUNITIES
D. CONTACTS
E. CASES
CONDITIONAL HIGHLIGHTING A
CANNOT BE USED FOR?
A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
YOU CAN USE CONDITIONAL A
HIGHLIGHTING FOR SUMMARY
AND MATRIX REPORT ONLY
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING IS AN B
AUTOMATED PROCESS YOUR
ORGANIZATION CAN USE TO
APPROVE RECORDS IN
SALESFORCE.COM?
A. VALIDATION PROCESS
B. APPROVAL PROCESS
C. WORKFLOW RULES
D. RECORD TYPES
WHICH OF THE FOLLOWING EMAIL D
TEMPLATE CANNOT BE USED TO
SEND A MASS EMAIL?
A. TEXT
B. HTML WITH LETTERHEAD
C. CUSTOM HTML
D. VISUALFORCE
WHICH OF THE FOLLOWING B
OBJECTS DOES NOT SUPPORT THE
BUSINESS PROCESS?
A. LEAD
B. ACCOUNT
C. OPPORTUNITY
D. CASE
E. SOLUTION
WHICH OF THE FOLLOWING DOES C
NOT NEED BUSINESS PROCESS?
A. LEADS
B. OPPORTUNITIES
C. CONTACTS
D. CASES
IN WHICH OF THE FOLLOWING C
EDITION YOU CAN CREATE A
MANAGED PACKAGE?
A. PROFESSIONAL EDITION
B. FULL TEST SANDBOX
C. DEVELOPER EDITION
E. ENTERPRISE EDITION
CAN A USER RESTRICT ACCESS B
WITH THE HELP OF THE SHARING
RULES?
A. YES
B. NO
IS IT POSSIBLE FOR USERS TO A
OVERRIDE THEIR OWN FORECASTS
AND FORECASTS FOR USERS
BELOW THEM IN THE FORECAST
HIERARCHY?
A. YES
B. NO
WITH SHARING RULES ONE CAN A
MAKE AUTOMATIC EXCEPTIONS TO
THE ORGANIZATIONWIDE
DEFAULT FOR DEFINED SETS OF
USERS.
A. TRUE
B. FALSE
AN OPPORTUNITY THAT REACHES B
THE THRESHOLD WITH 80%
PROBABILITY WILL TRIGGER
ADDITIONAL ALERTS IF THE
PROBABILITY SUBSEQUENTLY
GOES HIGHER TO 85%.
A. YES
B. NO
C. DEPENDS ON THE SETTINGS
WHICH OF THE FOLLOWING TYPES A
OF PACKAGES CAN BE UPGRADED?
A. MANAGED PACKAGES
B. UNMANAGED PACKAGES
C. BOTH A & B
FEATURE ALLOWS YOU TO SEND
AN EMAIL WHEN AN OPPORTUNITY
REACHES A THRESHOLD VALUE?
A. VALIDATION RULE
B. BIG DEAL ALERT
C. OPPORTUNITY ALERT
D. BIG TICKET EMAIL
CONDITIONAL HIGHLIGHTING A
ONLY APPLIES TO THE FIRST
SUMMARY FIELD COLUMN IN THE
TABLE?
A. TRUE
B. FALSE
UNMANAGED PACKAGES DO NOT B
INCLUDE LOCKED COMPONENTS
BUT CAN BE UPGRADED?
A. TRUE
B. FALSE
AUTO RESPONSE RULES WORK ON A
WHICH OBJECTS?
A. LEADS AND CASES
B. LEADS AND ACCOUNTS
C. ACCOUNTS AND OPPORTUNITY
D. ACCOUNT AND CASES
ESCALATION RULES ONLY RUN A
DURING THE BUSINESS HOURS
WITH WHICH THEY ARE
ASSOCIATED?
A. TRUE
B. FALSE
CUSTOMIZABLE FORECASTING IS A A
PREREQUISITE IN ORDER TO
ENABLE TERRITORY
MANAGEMENT?
A. TRUE
B. FALSE
RUNNING USER CONCEPT IN A
DASHBOARD ALLOWS USERS TO
VIEW DATA, WHICH NORMALLY
THEY CANNOT VIEW?
A. TRUE
B. FALSE
CAN A USER CREATE HIS OR HER A
OWN DEFAULT SALES TEAM?
A. YES
B. NO
HOW MANY RANGES CAN BE B
DEFINED IN THE CASE OF A
CONDITIONAL HIGHLIGHTING?
A. 2
B. 3
C. 4
D. 5
WHEN ARE THE FORMULA FIELDS B
RE CALCULATED?
A. EVERY 15 MINUTES
B. EVERY TIME THEY ARE SEEN
(VIEWED)
C. AFTER EVERY DML OPERATION
D. ADMIN CAN SET THE TIME OF
REFRESH
Approval Processes Defines the criteria a record must match to
enter an approval process
Assignment Rules for Leads and Cases Specifies conditions that a lead or case
must match for it to be assigned
AutoResponse Rules for Leads and Cases Defines the criteria a lead or case must
match to trigger an autoresponse rule
Case Escalation Rules Specifies conditions that a case must
match for it to be escalated
Formula Fields Automatically calculates the value of a
custom field using the values, merge
fields, or expressions you specify
Users cannot change the value of a
formula field.
Validation Rules Prevents users from entering an invalid
value in a standard or custom field
Validation rules can be based on formulas
and display an error message to the user
when the value they enter is not valid for
that field.
Workflow Rules Defines the criteria a record must meet to
trigger a workflow rule
Field Updates Automatically changes the value of a field
to a value you specify
You can set field updates to occur as a
result of a workflow rule or an approval
process.
Custom Summary Formulas in Reports Automatically calculates additional totals
based on existing report summaries using
the values, merge fields, or expressions
you specify. Users cannot change these
totals.
HOW DO YOU FIND OUT THAT THE D
APPROVAL PROCESS IS EDITED?
A. LAST MODIFIED BY FIELD
B. AUDIT TRAIL
C. HISTORY RECORD ON APPROVAL
PAGE LAYOUT
D. ALL OF THE ABOVE
HOW MANY SOLUTION RECORDS C
CAN BE IMPORTED VIA IMPORT
WIZARD?
A. 500
B. 5,000
C. 50,000
D. SOLUTION RECORDS CANNOT BE
IMPORTED VIA IMPORT WIZARD
Import Wizard Acronym CALCuS Stands Contacts
for? Accounts
Leads
Custom Objects
Solutions
FORMATTING OF REPORT IS A
MAINTAINED WHEN IT IS
EXPORTED VIA PRINTABLE VIEW?
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING IS A A
SALESFORCE.COM DEFINITION FOR
A LEAD?
A. ANY PERSON, ORGANIZATION OR
COMPANY THAT MAY BE
INTERESTED IN YOUR PRODUCTS
AND SERVICES, NOT YET
CUSTOMERS
B. AN ORGANIZATION, INDIVIDUAL
OR COMPANY INVOLVED WITH
YOUR BUSINESS SUCH AS
CUSTOMERS, COMPETITORS AND
PARTNERS
C. ANY POTENTIAL REVENUE
GENERATING EVENT I.E. "SALES
DEAL"
D. ANY INDIVIDUAL OR
INFLUENCER ASSOCIATED WITH AN
ACCOUNT
IF YOU DELETE AN EMAIL FROM A A
CASE AND THEN DELETE THE CASE,
YOU WILL NOT BE ABLE TO
RETRIEVE THE DELETED EMAIL
FROM THE RECYCLE BIN
A. TRUE
B. FALSE
ON WHICH OF THESE AREAS ARE C
DATA VALIDATION RULES
ENFORCED BUT NO FEEDBACK IS
GIVEN TO USERS?
A. LEAD CONVERT
B. RECORD MERGER
C. WEBTOCASE
D. SALESFORCE MOBILE
E. SELF SERVICE PORTAL
WHAT SHOULD BE THE ADVANCED A
FILTER CONDITIONS TO MEET THE
REQUIREMENT "FIND CONTACTS
OWNED BY POO THAT HAVE A
TITLE OF CFO, FUNCTIONAL ROLE
OF CFO, OR REPORTS TO THE CFO?"
1) TITLE EQUALS CFO
2) FUNCTIONAL ROLE EQUALS CFO
3) REPORTS TO EQUALS CFO
4) CONTACT OWNER CONTAINS POO
A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4
HOW MANY USER RECORDS CAN BE D
IMPORTED VIA IMPORT WIZARD?
A. 500
B. 5,000
C. 50,000
D. USER RECORDS CANNOT BE
IMPORTED VIA IMPORT WIZARD
WHICH OF THE FOLLOWING IS E
TRUE ABOUT PAGE LAYOUTS?
A. CONTROL THE LAYOUT AND
ORGANIZATION OF DETAIL AND
EDIT PAGES
B. CONTROL WHICH FIELDS,
RELATED LISTS, AND CUSTOM
LINKS USERS SEE, ON DETAIL AND
EDIT PAGES ONLY
C. CONTROL WHICH STANDARD
AND CUSTOM BUTTONS DISPLAY
ON DETAIL PAGES AND RELATED
LISTS
D. DETERMINE WHETHER FIELDS
ARE VISIBLE, READ ONLY, OR
REQUIRED, ON DETAIL AND EDIT
PAGES ONLY
E. ALL OF THE ABOVE
TO EMAIL A REPORT TO OTHER A
USERS, THE REPORT MUST BE IN A
PUBLIC FOLDER WITH ACCESS
GRANTED TO THE OTHER USERS?
A. TRUE
B. FALSE
WHEN A FIELD IS DELETED FROM A B
PAGE LAYOUT, IS IT ALSO DELETED
FROM THE OBJECT?
A. YES
B. NO
WHEN YOU INSERT A RECORD A
USING THE API, DO VALIDATION
RULES GET EXECUTED?
A. YES
B. NO
SCHEDULED REPORTS RUN IN THE A
TIME ZONE OF THE USER WHO
SCHEDULES THE REPORT.
A. TRUE
B. FALSE
REPORTS SHOW ONLY THE A
INFORMATION YOU CAN ACCESS,
WHEREAS DASHBOARDS SHOW
INFORMATION WHICH YOU
CANNOT NORMALLY ACCESS.
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING ARE E
NOT CONTROLLED BY THE PAGE
LAYOUTS?
A. CUSTOM FIELDS
B. SECTIONS
C. RELATED LIST
D. CUSTOM BUTTON
E. VALIDATION RULE ERROR
MESSAGE
IF A FIELD IS VISIBLE IN THE C
SEARCH LAYOUT BUT HIDDEN FOR
CERTAIN USERS VIA THE FIELD
LEVEL SECURITY SETTINGS THEN
WHICH OF THE FOLLOWING
STATEMENT IS TRUE?
A. THE FIELDLEVEL SECURITY
OVERRIDES THE SEARCH LAYOUT
AND THE FIELD WILL BE HIDDEN
FOR ALL USERS
B. THE FIELD WILL STILL BE
VISIBLE IN SEARCH LAYOUT TO
ALL THE USERS
C. THE FIELDLEVEL SECURITY
OVERRIDES THE SEARCH LAYOUT
AND THE FIELD WILL BE HIDDEN
FOR THOSE USERS
IF A REPORT IS RUN WHICH B
RETURNS 20,000 RECORDS THEN
A. ALL 20K RECORDS ARE
DISPLAYED IN THE UI
B. FIRST 2K RECORDS ARE
DISPLAYED IN THE UI
C. 10 REPORTS EACH HAVING 2K
RECORDS ARE CREATED
D. REPORT FAILS AND AN ERROR IS
REPORTED
DELETING A TAB FROM AN B
APPLICATION ____
A. DELETES THE TAB FROM
SALESFORCE.COM
B. DELETES THE TAB FROM THAT
APPLICATION
C. DELETES THAT PARTICULAR
OBJECT OF WHOSE TAB IS DELETED
D. ALL OF THE ABOVE
WHICH ONE OF THE FOLLOWING IS C
A SALESFORCE.COM DEFINITION
FOR AN OPPORTUNITY?
A. ANY PERSON, ORGANIZATION OR
COMPANY THAT MAY BE
INTERESTED IN YOUR PRODUCTS
AND SERVICES, NOT YET
CUSTOMERS
B. AN ORGANIZATION, INDIVIDUAL
OR COMPANY INVOLVED WITH
YOUR BUSINESS SUCH AS
CUSTOMERS, COMPETITORS AND
PARTNERS
C. ANY POTENTIAL REVENUE
GENERATING EVENT I.E. "SALES
DEAL"
D. ANY INDIVIDUAL OR
INFLUENCER ASSOCIATED WITH AN
ACCOUNT
WHICH OF THE FOLLOWING MAKE C
A USER RECORD UNIQUE?
A. PROFILE
B. EMAIL ID
C. USERNAME
D. ROLE
CONTROLLED BY THE PAGE
LAYOUT?
A. HOW DETAIL AND EDIT PAGES
ARE ORGANIZED
B. FIELD PROPERTIES LIKE VISIBLE,
READONLY AND REQUIRED
C. CONTROLLING WHICH FIELDS,
RELATED LISTS, AND CUSTOM
LINKS USERS SEES
D. PAGE SECTION
CUSTOMIZATIONS
E. ROLLUP SUMMARY
WHAT DOES THE DASHBOARD D
SNAPSHOT ON THE HOME PAGE
DISPLAY?
A. ONLY THE DASHBOARD
DETERMINED BY THE SYSTEM
ADMINISTRATOR
B. YOU CANNOT DISPLAY A
DASHBOARD ON THE HOME PAGE
C. THE FIRST TWO ROWS OF ANY OF
YOUR AVAILABLE DASHBOARDS
D. THE FIRST ROW OF ANY
AVAILABLE DASHBOARDS
E. THE COMPLETE DASHBOARD SET
BY THE USER HIMSELF
CANNOT BE USED TO CUSTOMIZE
YOUR HOME PAGE
A. COMPANY LOGO (IMAGE)
B. DASHBOARD SNAPSHOT
C. CUSTOM LINKS
D. CUSTOM FORMULA FIELD
THOUGH MULTIPLE CAMPAIGNS A
CAN BE INFLUENTIAL, YOU CAN
ONLY DESIGNATE ONE CAMPAIGN
AS THE PRIMARY CAMPAIGN
SOURCE ON THE OPPORTUNITY?
A. TRUE
B. FALSE
CUSTOMER PORTAL USERS CAN B
VIEW THE TAGS SECTION OF A
PAGE, IF IT IS INCLUDED IN A PAGE
LAYOUT.
A. TRUE
B. FALSE
IF CUSTOM FISCAL YEARS ARE A
ENABLED THEN YOU CANNOT USE
STANDARD FORECASTING?
A. TRUE
B. FALSE
IT IS POSSIBLE FOR AN ACCOUNT A
TO BE PART OF MULTIPLE
TERRITORIES?
A. YES
B. NO
CASE ESCALATION RULES B
TRIGGERED ON THE LAST
MODIFICATION WILL BE RESET
EACH TIME A USER ADDS AN
ACTIVITY OR SENDS AN EMAIL
FROM THE CASE RECORD?
A. TRUE
B. FALSE
Salesforce Processes Acronym VAsAuWE Validation rules
stands for? Assignment rules
Autoresponse rules
Workflow rules (with immediate actions)
Escalation rules
IS IT POSSIBLE TO HAVE SIDEBAR B
SEARCH ENABLED WITH GLOBAL
SEARCH?
A. YES
B. NO
IS IT POSSIBLE TO REPORT ON THE A
CONVERTED LEADS?
A. YES
B. NO
THE OPPORTUNITIES FIELDS OF THE A
CAMPAIGN STATISTICS SECTION
ON A CAMPAIGN DETAIL PAGE
WILL ONLY BE POPULATED FOR
THE CAMPAIGN DESIGNATED AS
THE PRIMARY CAMPAIGN SOURCE?
A. TRUE
B. FALSE
CASE ESCALATION RULES B
EACH TIME A USER ADDS A
RELATED COMMENT TO THE CASE?
A. TRUE
B. FALSE
FOR CUSTOM OBJECT RECORDS TO A
APPEAR IN SEARCH RESULTS, AN
ASSOCIATED TAB NEEDS TO EXIST,
BUT DOES NOT HAVE TO BE
VISIBLE TO USERS.
A. TRUE
B. FALSE
WILL TWO DIFFERENT USERS GET B
THE SAME SEARCH RESULTS ON
SEARCHING FOR A COMMON
KEYWORD?
A. YES
B. NO
ARE TAGS SEARCHABLE FROM A
STANDARD SEARCH COMPONENT?
A. YES
B. NO
WHICH OF THE FOLLOWING A
STATEMENTS IS TRUE?
A. TASKS ALLOW YOU TO TRACK
THE SPECIFIC ACTIONS YOU PLAN
TO PERFORM OR HAVE
PERFORMED; EMAIL ALERTS
CANNOT TRACK SPECIFIC ACTIONS
B. EMAIL ALERTS ALLOW YOU TO
TRACK THE SPECIFIC ACTIONS YOU
PLAN TO PERFORM OR HAVE
PERFORMED, TASKS CANNOT
TRACK SPECIFIC ACTIONS
C. EMAIL ALERTS AND TASKS
ALLOW YOU TO TRACK THE
SPECIFIC ACTIONS YOU PLAN TO
PERFORM OR HAVE PERFORMED
D. EMAIL ALERTS AND TASKS
CANNOT TRACK THE SPECIFIC
ACTIONS YOU PLAN TO PERFORM
OR HAVE PERFORMED
RECENT ITEMS USE THE? C
A. EDIT PAGELAYOUT
B. DETAIL PAGELAYOUT
C. SIDEBAR
D. RELATED LIST
_________ ARE WORDS OR SHORT B
PHRASES THAT USERS CAN
ASSOCIATE WITH MOST
SALESFORCE.COM RECORDS TO
DESCRIBE AND ORGANIZE THEIR
DATA IN A PERSONALIZED WAY?
A. CATEGORIES
B. TAGS
C. GROUPS
D. LIBRARIES
WHAT HAPPENS WHEN A USER C
CLICKS ON THE CREATE NEW APPS
OPTION PRESENT IN THE LIST OF
APPS SECTION?
A. USER IS TAKEN TO A CREATE
NEW APP PAGE IN
SALESFORCE.COM
B. USER IS TAKEN TO APP
EXCHANGE
C. USER IS TAKEN TO
DEVELOPER.FORCE.COM PAGE
__________ ARE A COLLECTION OF D
FORCE.COM COMPONENTS AND
APPLICATIONS THAT ARE MADE
AVAILABLE TO OTHER
ORGANIZATIONS THROUGH THE
APPEXCHANGE.
A. APPLICATION
B. OBJECT
C. WORKFLOW RULES
D. PACKAGES
E. VISUAL FORCE PAGE
YOU CAN SET A TAB AS A LANDING B
TAB WHILE CREATING THE TAB
FOR THE OBJECT?
A. TRUE
B. FALSE
WHICH IS THE NEW TYPE OF C
DASHBOARD CHART TO MAKE
ENTRY IN SPRING'11 RELEASE?
A. WATERFALL CHART
B. ORGANIZATION CHART
C. SCATTER
D. GAUGE
E. METRIC
WHICH OF THE FOLLOWING IS B
USED FOR AUTOMATICALLY
OPENING RECORDS BY AN
ADMINISTRATOR WHEN THEY
MEET A DATA TRIGGER POINT?
A. MANUAL SHARING
B. CRITERIA BASED SHARING
RULES
C. OWD
IN THE SPRING'11 SALESFORCE.COM C
RELEASE, DYNAMIC DASHBOARDS
HAVE BEEN ADDITIONALLY
INCLUDED FOR WHICH EDITION:
A. DEVELOPER EDITION
B. PROFESSIONAL EDITION
C. ENTERPRISE EDITION
WHAT DOES THE SFDC ACRONYM Personal
PCGPEUD Stand for? Contact Manager
Group
Professional
Enterprise
Unlimited
Developer
EVENTS ARE ALLOWED WHILE
WRITING A TRIGGER ON FEEDS
ITEM AND FEED COMMENT
OBJECT?
A. INSERT, UPDATE
B. INSERT, DELETE
C. INSERT, UNDELETE
D. UPDATE, UNDELETE
E. INSERT, UPDATE, DELETE
YOU CAN SHARE THE DASHBOARD D
COMPONENTS SNAPSHOT WITH
EVERYONE IN THE COMPANY WITH
CHATTER?
A. NO, WE CANNOT SHARE WITH
THE COMPANY
B. NO, WE CANNOT SHARE WITH
PEOPLE WHO DO NOT HAVE
ACCESS TO THE DASHBAORD
C. YES WE CAN SHARE, BUT ONLY
PEOPLE HAVING ACCESS TO
DASHBOARD WILL BE ABLE TO SEE
THE DATA
D. YES AND EVERYONE WILL BE
ABLE TO SEE IT REGARDLESS OF
ACCESS TO DASHBOARD
INLINE EDITING IS AVAILABLE IN A
VISUAL FORCE PAGES?
A. TRUE
B. FALSE
WITH SPRING'11 RELEASE NOW YOU B
CAN HAVE PHOTOS IN DASHBOARD
COMPONENTS?
A. NO
B. YES BUT ONLY IN TABLES
C. YES IN EVERY TYPE OF CHART
WHICH OF THE FOLLOWING ARE D
NEW FEATURES ON CHATTER TAB?
A. LIKE
B. @MENTION
C. LIVE UPDATES
D. ALL OF THE ABOVE
WHICH OF THE FOLLOWING IS THE B
NEW WORKFLOW FEATURE OF
SPRING'11 RELEASE?
A. WORKFLOW RULES
B. FLOWS
C. FIELD UPDATE
D. OUTBOUND MESSAGES
FIELD SETS WORKS ON BOTH A
STANDARD AS WELL AS CUSTOM
OBJECTS?
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING A
SETTINGS DIRECTLY AFFECTS
DATE FIELDS TO DISPLAY AS
MM/DD/YYYY?
A. LOCALE
B. TIME ZONE
C. LANGUAGE
D. DEFAULT CURRENCY
WHERE DO YOU GO TO CREATE A B
LIST VIEW SO THAT YOU CAN SEE
IT ON THE CONSOLE, UNDER THE
ACCOUNTS OBJECT?
A. CREATE A LIST VIEW ON THE
CONSOLE
B. CREATE A LIST VIEW ON
ACCOUNTS
C. CREATE A LIST VIEW ON
CONTACTS
D. CREATE A FIELD ON THE
CONSOLE
WHICH OF THE FOLLOWING A,C
STATEMENTS ARE TRUE ABOUT
DATA VALIDATION?
Select all that apply.
A. VALIDATION RULES APPLY TO
ALL NEW AND UPDATED RECORDS
FOR AN OBJECT.
B. VALIDATION RULES CAN
UPDATE FIELDS WHICH ARE NOT
INCLUDED IN A PAGE LAYOUT.
C. VALIDATION RULES CAN
REFERRENCE FIELDS WHICH ARE
NOT INCLUDED IN A PAGE LAYOUT.
D. IF AN ERROR MESSAGE IS NOT
SET, A DEFAULT MESSAGE WILL BE
PROMPTED INSTEAD.
E. ALL OF THE ABOVE
F. NONE OF THE ABOVE
WHICH TYPE(S) OF FILE(S) IS C
ACCESSIBLE THROUGH CONTENT?
A. AUDIO FILES.
B. PPT AND VIDEO FILES ONLY.
C. SALESFORCE CRM CONTENT CAN
INCLUDE ALL FILE TYPES.
D. FILES ATTACHED TO A CHATTER
PROFILE POST.
E. VIDEO FILES.
F. MICROSOFT® POWERPOINT
PRESENTATIONS.
WHAT IS PARALLEL APPROVAL D
ROUTING?
A. WHEN YOU CAN MASS ASSIGN
YOUR LOCKED RECORDS TO USERS
IN YOUR SAME ROLE
B. THE ABILITY TO SEND
APPROVAL REQUESTS TO
YOURSELF MULTIPLE TIMES, SO
YOU CAN APPROVE A RECORD
C. THE ABILITY TO TAKE BACK
APPROVAL REQUESTS ONCE YOU
HAVE SENT THEM
D. THE ABILITY TO SEND
APPROVAL REQUESTS TO
MULTIPLE APPROVERS IN A SINGLE
STEP
CHATTER DESKTOP IS NOT A
AVAILABLE IN WHICH SALESFORCE
EDITION?
A. FREE EDITION
B. GROUP
C. PROFESSIONAL
D. DEVELOPER
E. ENTERPRISE
F. CONTACT MANAGER
THE ACCOUNT OWNER, A
OPPORTUNITY OWNERS, AND CASE
OWNERS MAY OR MAY NOT BE THE
SAME USER.
A. TRUE
B. FALSE
WHICH FILE TYPES CAN YOU USE B,C
WHEN EXPORTING REPORTS?
Select all that apply.
A. YOU CAN NOT EXPORT A
REPORT. YOU CAN ONLY EMAIL IT.
B. COMMA DELIMITED (.CSV)
C. EXCEL (.XLS)
D. PDF
A STANDARD PROFILE THAT HAS E
STANDARD USER PERMISSIONS
AND CAN MANAGE PUBLISHED
SOLUTIONS AND SOLUTION
CATEGORIES
A. MARKETING PROFILE
B. CONTRACT MANAGER
C. SYSTEM ADMINISTRATOR
D. MARKETING USER
E. SOLUTION MANAGER
THE REPORT BUILDER IS A
DIFFERENT FROM THE REPORT
WIZARD.
A. TRUE
B. FALSE
SALESFORCE.COM ARCHIVES B,D,E
OLDER ACTIVITIES ACCORDING TO
WHICH OF THE FOLLOWING
CONDITIONS:
Select all that apply
A. CLOSED EVENTS 180 DAYS OLD
B. EVENTS WITH A DUE DATE
GREATER THAN 365 DAYS OLD
C. OPEN TASKS WITH A DUE DATE
GREATER THAN 365 DAYS OLD
D. CLOSED TASKS WITH A DUE
DATE GREATER THAN 365 DAYS
OLD
E. CLOSED TASKS WITHOUT A DUE
DATE THAT WERE CREATED MORE
THAN 365 DAYS AGO
IF(ISPICKVAL(PICKLIST_FIELD)) B
HAS THE SAME OUTPUT AS:
A. VAL(PICKLIST_FIELD)
B. CASE(PICKLIST_FIELD)
C. CASE("PICKLIST_FIELD")
D. PICKLIST_FIELD(VALUE)
AT THIS CLICK PATH: [SETUP > APP A
SETUP > CUSTOMIZE > TAB NAMES
AND LABELS > RENAME TABS AND
LABELS] YOU CAN RENAME THE
TAB NAMES OF STANDARD
OBJECTS.
A. TRUE
B. FALSE
IS IDENTITY CONFIRMATION B
NECESSARY IF A USER'S IP
ADDRESS IS KNOWN AND BROWSER
COOKIE EXISTS?
A. YES
B. NO
ARE CUSTOM OBJECT REPORTS B
ACCESSIBLE WHEN YOU ADD A
CUSTOM OBJECT TAB?
A. YES
B. NO
C. ONLY IF THE OBJECT IS NOT
RELATED TO ANY OTHER OBJECT
WHAT IS NOT FOUND ON A B
COMPANY PROFILE?
A. LANGUAGE, LOCALE, AND TIME
ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
CUSTOM REPORT TYPES (CRT) B
ALLOWS YOU TO BUILD A
FRAMEWORK FROM WHICH USERS
CAN CREATE AND CUSTOMIZE
REPORTS IN THE REPORT WIZARD
BUT NOT IN REPORT BUILDER.
A. TRUE
B. FALSE
A PROFILE IS A COLLECTION OF A
SETTINGS AND PERMISSIONS THAT
DETERMINE WHAT THE USER CAN
DO WITH RECORDS THEY HAVE
ACCESS TO AND HOW THEY VIEW
THOSE RECORDS.
A. TRUE
B. FALSE
WHEN ARE DATA VALIDATION D
RULES ENFORCED?
A. UPON OPENING THE RECORD
B. UPON CLOSING THE RECORD
C. UPON EDITING A FIELD
D. UPON SAVING A RECORD
SYSTEM ADMINISTRATORS HAVE C
THIS PERMISSION BY DEFAULT:
A. NONE OF THESE
B. REPORT WIZARD
C. REPORT BUILDER
D. BOTH REPORT WIZARD AND
REPORT BUILDER
THE SALESFORCE CONSOLE IS AN C
EXAMPLE OF WHAT?
A. API
B. THIRD PARTY WEB
INTEGRATION/APPLICATION
C. UI
D. JAVA SCRIPT
WHAT IS THE CLICK PATH TO A
ENABLE ENHANCE PROFILE
MANAGEMENT?
A. (YOUR NAME) | SETUP |
CUSTOMIZE | USER INTERFACE
B. (YOUR NAME) | SETUP | MANAGE
USERS | PROFILES
C. (YOUR NAME) | SETUP | PROFILES
| CUSTOMIZE
CUSTOM FORMULA FIELDS CAN B
REFERENCE OTHER CUSTOM
FORMULA FIELDS INCLUDING
THEMSELVES.
A. TRUE
B. FALSE
YOU MUST RUN THE REPORT A
BEFORE YOU CAN PRINT OR
EXPORT IT BECAUSE THE
PRINTABLE VIEW AND EXPORT
DETAILS BUTTONS ARE NOT
AVAILABLE IN THE REPORT
BUILDER.
A. TRUE
B. FALSE
WHICH SALESFORCE EDITIONS B,D
PROVIDE OPTION FOR
CUSTOMIZING PROFILES?
A. ALL EDITIONS
B. UNLIMITED, DEVELOPER AND
ENTERPRISE EDITIONS
C. PROFESSIONAL, UNLIMITED, AND
DEVELOPER EDITIONS
D. ENTERPRISE, UNLIMITED, AND
DEVELOPER EDITIONS
E. ALL EXCEPT GROUP EDITION
F. ALL EXCEPT PROFESSIONAL
EDITION
HOW MANY PROFILES CAN LOAD IN C
A SINGLE LIST VIEW WITH
ENHANCED PROFILE MANAGEMENT
ENABLED?
A. 300
B. 500
C. 200
D. 1000
WHAT IS THE MAXIMUM NUMBER B
OF CONDITIONAL HIGLIGHTING
PER REPORT?
A. 1
B. 3
C. 5
D. 10
E. 20
USER A MODIFIES A RECORD. THIS A
MODIFICATION TRIGGERS A
WORKFLOW RULE FOR IMMEDIATE
EXECUTION THAT INCLUDES A
FIELD UPDATE ON THE CURRENT
RECORD. AFTER THE EXECUTION IS
COMPLETE, WHAT USER WILL BE
LISTED UNDER THE LAST MODIFIED
FIELD OF THIS RECORD?
A. USER A
B. THE DESIGNATED WORKFLOW
USER
C. THE DEFAULT WORKFLOW USER
D. THE LAST USER TO MODIFY THE
RECORD PRIOR TO USER A
HOW DOES LOCALE SETTINGS B
AFFECT YOUR EXPORTED CSV FILE?
A. IT DOESN'T AFFECT ANYTHING.
B. IT DETERMINES THE DELIMITER.
C. IT DETERMINES THE ENCODING.
D. IT DETERMINES THE
ENCRYPTION.
WHAT ARE TWO SOURCES FROM C,D
WHICH CASES CAN BE CREATED?
A. WEBTOLEAD
B. WEBTOWEB
C. EMAILTOCASE
D. CONNECT FOR OUTLOOK
WHICH REPORT FORMAT B
SUMMARIZES DATA IN A GRID
AGAINST HORIZONTAL AND
VERTICAL CRITERIA AND
PROVIDES TOTALS FOR BOTH ROWS
AND COLUMNS?
A. SUMMARY
B. MATRIX
C. TABULAR
EVERY PROFILE, INCLUDING B
PROFILES ASSOCIATED WITH
CUSTOMER PORTAL USERS MUST
HAVE AT LEAST ONE VISIBLE APP.
A. TRUE
B. FALSE
WHICH STATEMENTS ARE TRUE B,C,E
ABOUT CLOUD SCHEDULER?
A. IT IS AVAILABLE IN GROUP,
PROFESSIONAL, ENTERPRISE,
UNLIMITED, AND DEVELOPER
EDITIONS ONLY.
B. CLOUD SCHEDULER IS NOW
ENABLED BY DEFAULT FOR ALL
ORGANIZATIONS.
C. YOU CAN AUTOMATICALLY SEE
THE NEW MEETING REQUEST
BUTTON ON ALL ELIGIBLE
CONTACT, LEAD, AND PERSON
ACCOUNT DETAIL PAGES.
D. MEETING ORGANIZERS CAN NOT
USE CLOUD SCHEDULER TO
REQUEST MEETINGS WITH
CUSTOMERS, AND HAVE
CUSTOMERS SELECT PREFERRED
TIMES BEFORE CONFIRMING THE
MEETING.
E. ADMINISTRATORS CAN ADD OR
REMOVE THE NEW MEETING
REQUEST BUTTON ON MULTIPLE
PAGE LAYOUTS USING THE NEW
CLOUD SCHEDULER QUICK SETUP
METHOD.
CLIENTS DO NOT HAVE TO ENABLE B
CUSTOMIZABLE FORECASTING
BEFORE THEY CAN ASK
SALESFORCE.COM TO ACTIVATE
TERRITORY MANAGEMENT.
A. TRUE
B. FALSE
WHAT HAPPENS WHEN YOU C
CONVERT A LEAD AND AN
EXISTING ACCOUNT AND CONTACT
HAVE THE SAME NAME AS THE ONE
SPECIFIED ON THE LEAD?
A. THE ACCOUNT AND CONTACT
WILL AUTOMATICALLY BE
OVERWRITTEN.
B. A NEW ACCOUNT AND CONTACT
WILL BE CREATED WITH
DIFFERENT SALESFORCE ID.
C. YOU CAN CHOOSE TO UPDATE
THE EXISTING ACCOUNT AND
CONTACT.
D. THE RECORDS WILL
AUTOMATTICALLY UPDATE.
E. THE CONVERSION WILL FAIL.
YOU CANNOT USE THE BROWSER'S B
PRINT FUNCTION TO PRINT
REPORTS.
A. TRUE
B. FALSE
THIS HELPS YOU MANAGE THE E
COMPLETE LIFECYCLE OF
CUSTOMER SERVICE, FROM
LOGGING CASES TO SUGGESTING
AND DELIVERING SOLUTIONS
ACROSS MULTIPLE CHANNELS,
INCLUDING WEB SELFSERVICE
AND LIVE AGENT SUPPORT
A. IDEAS
B. COMMUNITY
C. SALES CLOUD
D. SALES CLOUD2
E. SERVICE CLOUD2
F. NONE OF THE ABOVE
HOW MANY WORKFLOW RULES F
CAN YOU CREATE PER ENTITY?
A. 5
B. 10
C. 15
D. 20
E. 25
F. 50
G. THERE IS NO LIMIT
H. YOU CANNOT CREATE A
WORKFLOW RULE ON AN ENTITY
WHAT IS THE DEFAULT REPORT B
FORMAT FOR NEW REPORTS
CREATED IN REPORT BUILDER?
A. SUMMARY
B. TABULAR
C. MATRIX
WHICH OF THE FOLLOWING IS PART A,C,E,F
OF THE SALES CLOUD 2?
A. ACCOUNTS AND CONTACTS
B. CASES
C. MARKETING AND LEADS
D. SOLUTIONS
E. CONTENT LIBRARY
F. OPPORTUNITIES AND QUOTES
WHICH OF THE FOLLOWING ARE D
STANDARD SALESFORCE
APPLICATIONS?
A. IDEAS
B. CAMPAIGNS
C. ADMINISTRATION
D. CALL CENTER
E. SALES CENTER
WHICH IS A CONSIDERATION WHEN D
CREATING A DRILLTODETAIL
DASHBOARD COMPONENT?
A. THE DASHBOARD COMPONENT
TYPE MUST BE A GAUGE.
B. DRILLTODETAIL MUST BE
ENABLED ON THE CUSTOM REPORT
TYPE.
C. THE SOURCE REPORT MUST BE
STORED IN THE DRILLTODETAIL
FOLDER.
D. THE SOURCE REPORT MUST BE
GROUPED BY RECORD NAME,
RECORD OWNER, OR FEED POST
WHICH CAN BE ACCESSED BY A A,B,D,E
CHATTER FREE USER?
A. PEOPLE
B. CONTENT
C. PROFILES
D. GROUPS
E. FILES
F. LEADS
THIS TYPE OF RELATIONSHIP LINKS A
TWO OBJECTS TOGETHER, BUT IT
HAS NO EFFECT ON DELETION,
RECORD OWNERSHIP, OR
SECURITY, AND THE LOOKUP
RELATIONSHIP FIELD IS NOT
REQUIRED IN THE PAGE LAYOUT.
A. LOOKUP RELATIONSHIP
B. MASTERDATAIL RELATIONSHIP
C. MASTERDETAILSUB DETAIL
RELATIONSHIP
WHEN YOU DELETE A CONTACT, A
IT'S ASSOCIATED CAMPAIGN
MEMBER RECORD IS DELETED AS
WELL.
A. TRUE
B. FALSE
DATA VALIDATION RULES ARE NOT F
SUPPORTED IN WHICH SALESFORCE
EDITION?
A. CONTACT MANAGER
B. GROUP
C. PROFESSIONAL
D. DEVELOPER
E. UNLIMITED
F. ALL EDITIONS ARE SUPPORTED
IDENTIFY THE TRUE STATEMENTS A,C,D
ABOUT THE WORKFLOW
APPROVAL PROCESS?
A. WHEN A RECORD IS SUBMITTED
FOR APPROVAL THE ADMIN CAN
EDIT THE RECORD
B. YOU CAN FORWARD AN EMAIL
APPROVAL REQUEST TO ANOTHER
EMAIL ADDRESS
C. THE APPROVERS DELEGATE CAN
ALSO APPROVE A REQUEST
D. APPROVERS CAN VIEW AN
APPROVAL REQUEST FROM THEIR
HOME PAGE
E. APPROVERS CAN ONLY ACCESS
AN APPROVAL PAGE FROM THE
APPLICATION
PRINTABLE VIEW DOES NOT SAVE B
ALL THE REPORT FORMATTING.
A. TRUE
B. FALSE
TIMEDEPENDENT WORKFLOW B
WILL NOT WORK WITH WHICH
TYPE OF WORKFLOW EVALUATION
CRITERIA?
A. ONLY WHEN A RECORD IS
CREATED
B. EVERY TIME A RECORD IS
CREATED OR EDITED
C. EVERY KIND OF WORKFLOW
EVALUATION CRITERIA
D. WHEN A RECORD IS EDITED AND
IT DIDN'T PREVIOUSLY MEET THE
RULE CRITERIA
UP TO 25 CUSTOM LOOKUP FIELDS A
CAN BE DEFINED PER OBJECT.
A. TRUE
B. FALSE
SPRING '11 INCLUDES A MANAGED A
VERSION OF CHATTER DESKTOP
FOR ENTERPRISE DEPLOYMENTS,
AND ADMINISTRATION CONTROLS
FOR CONTROLLING ACCESS TO
CHATTER DESKTOP IN YOUR
ORGANIZATION.
A. TRUE
B. FALSE
RECORD LOCKING PREVENTS B
USERS FROM EDITING A RECORD
ONLY IF THEY HAVE CERTAIN
FIELDLEVEL SECURITY OR
SHARING SETTINGS.
A. TRUE
B. FALSE
CAN A STANDARD USER PROFILE B
IMPORT MEMBERS INTO A
CAMPAIGN?
A. YES
B. NO
C. ONLY IF THEY HAVE "IMPORT
CAMPAIGN MEMBERS" PERMISSION
CHECKED
D. ONLY IF THEY HAVE "MODIFY
ALL DATA" PERMISSION CHECKED
THE RECORD OWNER IS A USER OR A
A QUEUE THAT HAS CONTROL OR
RIGHTS TO A PARTICULAR DATA
RECORD.
A. TRUE
B. FALSE
STANDARD REPORTS ARE VISIBLE B
THROUGH THE REPORTS SEARCH.
A. TRUE
B. FALSE
A SYSTEM ADMINISTRATOR CAN A,B
EDIT A PROFILE TO:
A. PREVENT A USER FROM VIEWING
CUSTOM TABS
B. PREVENT THE USE OF MASS
EMAIL
C. DENY A USER ACCESS TO OTHER
USERS LEADS
WHAT IS A DASHBOARD MADE OF? A,C,D
A. TABLES
B. SUMMARY REPORTS
C. CHARTS
D. GAUGES
WHAT IS ONE ADVANTAGE OF B
SALESFORCE CRM?
A. COMPANIES CAN SEAMLESSLY
INTEGRATE THEIR SERVERS TO
SALESFORCE DATABASE FOR
FASTER PERFORMANCE.
B. COMPANIES ONLY NEED TO
MAINTAIN A COMPATIBLE
BROWSER AND A RELIABLE
INTERNET CONNECTION.
C. IN HOUSE SERVERS CAN BE
ACQUIRED CHEAPER THAN
NORMAL
E. ALL OF THE ABOVE
MAIL MERGE IS AVAILABLE IN F
WHICH SALESFORCE EDITIONS?
A. ALL EXCEPT PROFESSIONAL
B. PROFESSIONAL AND ENTERPRISE
C. PROFESSIONAL, DEVELOPER AND
ENTERPRISE
D. ENTERPRISE AND DEVELOPER
ONLY
E. DEVELOPER, ENTERPRISE AND
UNLIMITED ONLY
F. ALL EDITIONS
IF THE SYSTEM ADMINISTRATOR B
SET A USER TO CREATE ONLY A
CERTAIN RECORD TYPE, THIS
USER'S ABILITY TO VIEW OTHER
RECORD TYPES IS AFFECTED.
A. TRUE
B. FALSE
WHAT IS THE MAXIMUM NUMBER A
OF VALUES YOU CAN HAVE IN A
PICKLIST?
A. 500
B. 250
C. 600
D. 1000
E. 2000
WHEN CONVERTING A LEAD, WHAT C,D
VALUES ARE TRANSFERRED TO
THE OPPORTUNITY?
Select all that apply:
A. AMOUNT = LEAD AMOUNT
B. CLOSE DATE = TODAY
C. CLOSE DATE = LAST DAY IN
FISCAL QUARTER
D. STAGE = FIRST STAGE IN LIST
WHAT IS THE MAXIMUM OF TIME B
TRIGGERS PER WORKFLOW RULE?
A. 5
B. 10
C. 15
D. 20
E. 25
SALESFORCE IS WHICH OF THE A,B,C
FOLLOWING
A. SALESFORCE AUTOMATION
B. MARKETING MANAGEMENT
C. CUSTOMER SUPPORT
MANAGEMENT
D. CAMPAIGN MANAGEMENT
RELATIONSHIPS ARE CORRECT?
A. LEADS, CONTACTS, AND
OPPORTUNITIES CAN BE
ASSOCIATED TO ONLY ONE
CAMPAIGN
B. LEADS, CONTACTS CAN BE
ASSOCIATED TO SEVERAL
CAMPAIGNS, OPPORTUNITIES CAN
HAVE ONLY ONE PRIMARY
CAMPAIGN
C. LEADS, OPPORTUNITIES CAN BE
ASSOCIATED TO SEVERAL
CAMPAIGNS, CONTACTS CAN ONLY
HAVE ONE CAMPAIGN
A WORKFLOW APPROVAL PROCESS B
MAY BE USED FOR ALL OF THE
FOLLOWING OBJECTS EXCEPT:
A. OPPORTUNITY
B. USERS
C. ASSETS
D. CONTRACTS
FEATURES IS NOT AVAILABLE IN
PROFESSIONAL EDITION?
A. BIG DEAL ALERT
B. WORKFLOW
C. ACCOUNT SHARING RULES
D. MULTICURRENCY
THE FORMULA EDITOR MAY BE C
USED IN ALL OF THE FOLLOWING
PLACES EXCEPT
A. SCONTROL
B. FORMULA FIELD
C. DEFAULT VALUES ON
STANDARD FIELDS
IF YOU ARE ADDED TO A SALES B
TEAM WITH READ/WRITE ACCESS
YOU THEN HAVE THE ABILITY TO
EXTEND SHARING ON THE
OPPORTUNITY TO OTHER USERS.
A. TRUE
B. FALSE
A WORKFLOW RULE CAN ONLY BE B
TRIGGERED WHEN A RECORD IS
CREATED.
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING FIELDS C
CANNOT BE A CONTROLLING FIELD
FOR DEPENDENT PICKLISTS
A. STANDARD PICKLIST
B. CUSTOM PICKLIST
C. CUSTOM MULTISELECT
PICKLIST
D. STANDARD CHECKBOX
E. CUSTOM CHECKBOX
WHEN YOU HAVE EXCEEDED YOUR B
GENERAL STORAGE LIMIT, YOU
CAN USE YOUR COMPLIMENTARY
DOCUMENT STORAGE FOR
ADDITIONAL SPACE.
A. TRUE
B. FALSE
TO MAKE A FIELD REQUIRED, A
WHICH OF THE FOLLOWING IS
USED (PICK THE BEST POSSIBLE
ANSWER)
A. PAGE LAYOUT
B. FIELD LEVEL SECURITY
C. PROFILE
D. BOTH PAGE LAYOUT AND FIELD
LEVEL SECURITY
WHAT TYPE OF INFORMATION B
CANNOT BE SHOWN WITH AN S
CONTROL DASHBOARD
COMPONENT?
A. COMBINATION OF TWO OTHER
DASHBOARD COMPONENTS
B. EXTERNAL FEED OF DATA
C. DATA WAREHOUSE
INFORMATION
D. FLASH REPRESENTATIONS OF
DATA
A NEW LIST VIEW CAN BE CREATED B
FROM WITHIN THE CONSOLE
A. TRUE
B. FALSE
ALL OF THE FOLLOWING ARE D
DEFAULT ACCOUNT RECORD TYPES
WITH CLIENT MANAGEMENT
EXCEPT:
A. ACCOUNT TAB DEFAULT
B. BUSINESS ACCOUNT DEFAULT
C. PERSON ACCOUNT DEFAULT
D. PARTNER ACCOUNT DEFAULT
YOU MUST BE A USER OF B
SALESFORCE.COM IN ORDER TO
RECEIVE AN EMAIL NOTIFICATION
IN THE CASE ESCALATION PROCESS
A. TRUE
B. FALSE
IF A LEAD IS CONVERTED WITHOUT B
A VALUE IN THE COMPANY FIELD,
WHAT HAPPENS?
A. A BUSINESS ACCOUNT IS
CREATED
B. A PERSON ACCOUNT IS CREATED
C. YOU WILL BE PROMPTED TO
DECIDE WHETHER TO CREATE A
PERSON OR A BUSINESS ACCOUNT
D. NOTHING
WHICH OF THE FOLLOWING BEST B
DESCRIBES THE OPPORTUNITY
STAGE HISTORY RELATED LIST?
A. BY DEFAULT THE LIST SHOWS
ALL CHANGES MADE ON THE
OPPORTUNITY RECORD
B. THE LIST TRACKS STAGE,
AMOUNT, PROBABILITY, AND
CLOSE DATE CHANGES
C. THE LIST CAN BE CUSTOMIZED
TO SHOW CHANGES TO SPECIFIC
FIELDS ON THE OPPORTUNITY
AN APPROVAL PROCESS BEGINS D
WHEN A RECORD IS:
A. CREATED
B. SAVED
C. EDITED
D. SUBMITTED FOR APPROVAL
TIME BASED WORKFLOW CAN BE B
TRIGGERED EVERY TIME A RECORD
IS CREATED OR EDITED
A. TRUE
B. FALSE
WHEN YOU ADD A CUSTOM OBJECT D
TAB, ALL OF THE FOLLOWING WILL
BE ACCESSIBLE WITH THE OBJECT
EXCEPT
A. RECENT ITEMS
B. SIDEBAR SEARCH
C. ADDED TO NEW LINK/CREATE
NEW OBJECT DROP DOWN
D. CUSTOM OBJECT REPORTS
WHEN YOU DELETE A LEAD FROM B
A CAMPAIGN, IT DELETES THE
LEAD RECORD ITSELF.
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING SF C
APPLICATIONS ENABLES
ORGANIZATIONS TO SPEED AND
STREAMLINE ALL PHASES OF
SALES?
A. SF IDEAS
B. SF CONTENT
C. SF AUTOMATION
D. SF CUSTOMER SERVICE AND
SUPPORT
ALL OF THE FOLLOWING OBJECTS A
MAY HAVE A QUEUE EXCEPT
A. ACCOUNTS
B. CASES
C. LEADS
D. CUSTOM OBJECTS
YOU CAN USE STANDARD REPORTS B
WHEN CREATING DASHBOARDS
A. TRUE
B. FALSE
CASE ESCALATION RULES D
EACH TIME A USER DOES WHICH OF
THE FOLLOWING ACTIONS?
A. READS THE CASE
B. ADDS A RELATED COMMENT TO
THE CASE
C. ADDS AN ACTIVITY OR SENDS
AN EMAIL FROM THE CASE RECORD
D. EDITS THE CASE
E. ALL OF THE ABOVE
WHO CAN SELECT THE "SHARING" C
BUTTON ON ACCOUNT AND
OPPORTUNITY RECORDS?
A. THE RECORD OWNER, SYSTEM
ADMINISTRATOR, AND A USER
SHARED TO THE RECORD
B. THE RECORD OWNER, A USER
SHARED TO THE RECORD, AND ANY
USER ABOVE THE RECORD OWNER
IN THE ROLE HIERARCHY
C. THE RECORD OWNER, A USER
ABOVE THE RECORD OWNER, AND
THE SYSTEM ADMINISTRATOR
D. THE RECORD OWNER AND
SYSTEM ADMINISTRATOR
COMPONENTS IS THE CENTRAL
REPOSITORY TO MANAGE ALL
PRESENTATIONS, COLLATERAL
AND DOCUMENTS?
A. ACCOUNTS AND CONTACTS
B. CONTENT LIBRARY
C. REALTIME ANALYTICS
D. PARTNER
YOU ARE WORKING WITH A A
PROFESSIONAL EDITION
ORGANIZATION. THEY WISH TO
INSTALL THE EXPENSE TRACKER,
WHICH REQUIRES THE USE OF 4
CUSTOM TABS, 3 CUSTOM OBJECTS,
AND ONE CUSTOM APP. IF THE
COMPANY IS ALREADY USING 4
APPLICATIONS, 36 CUSTOM
OBJECTS, AND 7 CUSTOM TABS,
WHAT WILL HAPPEN WHEN THEY
TRY TO INSTALL EXPENSE
TRACKER?
A. THEY WILL NOT BE ABLE TO
COMPLETE THE INSTALLATION
PROCESS AS THEY HAVE REACHED
THE MAXIMUM NUMBER OF
CUSTOM TABS
B. THEY WILL NOT BE ABLE TO
COMPLETE THE INSTALLATION
PROCESS AS THEY HAVE REACHED
THE MAXIMUM NUMBER OF
CUSTOM OBJECTS
C. THE INSTALLATION WILL
SUCCEED
D. THE INSTALLATION WILL
SUCCEED, BUT ONLY THE REPORTS
WHAT TYPE OF REPORT CANNOT A
BE USED TO RUN A DASHBOARD
REPORT?
A. TABULAR
B. MATRIX
C. SUMMARY
YOUR ORGANIZATION IS A US A
BASED COMPANY WITH A DEFAULT
CURRENCY OF US DOLLARS. AS A
SALES REP, YOUR PERSONAL
CURRENCY IS SET TO BRITISH
POUNDS. YOU CREATE AN
OPPORTUNITY WITH A CURRENCY
IN BRITISH POUNDS. THE
ADMINISTRATOR UPDATES THE
CURRENCY CONVERSION RATES.
WHICH OF THE FOLLOWING BEST
DESCRIBES WHAT HAPPENS TO THE
AMOUNT OF YOUR BRITISHPOUND
BASED OPPORTUNITY?
A. THE OVERALL OPPORTUNITY
AMOUNT DOES NOT CHANGE BUT
THE CONVERTED AMOUNT IN A
REPORT DOES.
B. THE OVERALL OPPORTUNITY
AMOUNT AND CONVERTED
AMOUNT IN A REPORT CHANGES
C. ONLY NEWLY CREATED
OPPORTUNITIES REFLECT THE
CHANGE
D. ONLY HISTORICALLY CREATED
OPPORTUNITIES REFLECT THE
CHANGE
CUSTOM LINKS CAN BE USED FOR D
THE FOLLOWING:
A. LAUNCHING AN EXTERNAL URL
B. RUNNING AN S CONTROL
C. RUNNING A REPORT
D. ALL OF THE ABOVE
IT IS POSSIBLE TO SHARE A A
CUSTOM OBJECT RECORD
MANUALLY.
A. TRUE
B. FALSE
YOU CAN CUSTOMIZE THE B
OPPORTUNITY STAGE HISTORY
RELATED LIST ON AN
OPPORTUNITY PAGE LAYOUT.
A. TRUE
B. FALSE
IT IS POSSIBLE TO VIEW A D
FORECAST BASED ON ALL OF THE
FOLLOWING EXCEPT:
A. TERRITORY
B. PRODUCT FAMILY
C. DATE RANGE
D. SALES TEAM
WHICH OF THE FOLLOWING DOES A C
PROFILE CONTROL?
A. USERNAME AND PASSWORD
B. ROLE LEVEL ACCESS
C. READ, CREATE, EDIT, AND
DELETE PERMISSIONS
D. SHARING RULES
IF A LEAD WITH A SINGLE A
MARKETING CAMPAIGN IS
CONVERTED, THE CAMPAIGN
INFORMATION WILL MAP TO THE
NEWLY CREATED CONTACT AND
OPPORTUNITY RECORD
AUTOMATICALLY.
A. TRUE
B. FALSE
WHEN A MANAGER OVERRIDES A A
SUBORDINATE'S FORECAST, THE
SUBORDINATE CAN SEE THE
MANAGER'S OVERRIDE
A. TRUE
B. FALSE
RELATED LISTS DISPLAY THE A
MANY SIDE OF A ONETOMANY
RELATIONSHIP
A. TRUE
B. FALSE
CASE ASSIGNMENT RULES ARE B
BASED ON ELAPSED TIME
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING ARE A,D
TRUE ABOUT MASTER/DETAIL
RELATIONSHIPS IN CUSTOM
OBJECTS?
CHOOSE 2 ANSWERS
A. SHARING IS INHERITED FROM
PARENT
B. CHILD NEEDS TO BE MANUALLY
DELETED WHEN PARENT IS
DELETED
C. ONLY CHILD FIELDS ARE
AVAILABLE FOR REPORTING
D. LOOKUP FIELD IN CHILD IS
REQUIRED
WHEN TEST DRIVING AN B
APPLICATION ON THE
APPEXCHANGE DIRECTORY, IT IS
NOT POSSIBLE TO VIEW THE S
CONTROL CONFIGURATIONS OF
THAT APPLICATION
A. TRUE
B. FALSE
VALIDATION RULES MAY A
EVALUATE AN OPPORTUNITY LINE
ITEM AGAINST THE OPPORTUNITY
IT'S ASSOCIATED WITH.
A. TRUE
B. FALSE
AN SCONTROL MAY BE ALL OF B
THE FOLLOWING EXCEPT:
A. HTML
B. XML
C. URL
D. SNIPPET
IF A PROFILE DOES NOT HAVE B
ACCESS TO AN APPLICATION, THAT
PROFILE WILL ALSO NOT HAVE
ACCESS TO THE TABS AND OBJECTS
OF THAT APPLICATION.
A. TRUE
B. FALSE
WHICH TYPE OF FIELD CANNOT BE A
UNIVERSALLY REQUIRED?
A. LOOKUP
B. TEXT
C. EMAIL
D. NUMBER
CUSTOM WEB TAB MAY CONSIST B
OF ALL THE FOLLOWING EXCEPT:
A. A URL
B. A URL THAT PASSES
SALESFORCE.COM DATA LIKE AN
ORGANIZATION'S NAME
C. AN SCONTROL
D. AN SCONTROL SNIPPET
CUSTOM LEAD FIELDS CAN BE B
MAPPED TO WHICH SETS OF
OBJECTS IN SALESFORCE.COM?
A. ACCOUNT, CONTACT,
OPPORTUNITY, OR CAMPAIGNS
B. ACCOUNT, CONTACT, OR
OPPORTUNITY
C. ACCOUNT OR CONTACT ONLY
D. CONTACT OR OPPORTUNITY
ONLY
YOU CAN MAP A CUSTOM LEAD A,B,D
FIELD TO ONLY ONE OF THE
FOLLOWING OBJECTS AT A SINGLE
INSTANCE.
A. ACCOUNT
B. CONTACTS
C. CASES
D. OPPORTUNITIES
ONCE A FIELD IS HIDDEN FROM A D
PROFILE USING 'FIELD LEVEL
SECURITY', A USER ASSOCIATED TO
THAT PROFILE CAN STILL SEE THE
FIELD USING THE FOLLOWING:
A. LIST VIEWS
B. REPORTS
C. SEARCH
D. NONE OF THE ABOVE, THE USER
CANNOT SEE THE FIELD AT ALL
IT IS POSSIBLE TO RELATE A B
PERSON ACCOUNT TO A CONTACT
ON A BUSINESS ACCOUNT.
A. TRUE
B. FALSE
YOUR CUSTOMER IS USING A
PROFESSIONAL EDITION. THEY
WANT THE ABILITY TO TRIGGER AN
EMAIL EVERY TIME AN
OPPORTUNITY REACHES 90% AND
THE AMOUNT OF THE
OPPORTUNITY IS ONE MILLION
DOLLARS. WHAT IS THE BEST WAY
TO ACCOMPLISH THIS?
A. BIG DEAL ALERT
B. WORKFLOW RULE
C. ESCALATION RULE ENTRY
D. ASSIGNMENT RULE ENTRY
HOW IS THE EXPECTED REVENUE C
CALCULATED FOR AN
OPPORTUNITY?
A. AMOUNT MULTIPLIED BY THE
TOTAL PRICE OF ALL OPPORTUNITY
LINE ITEMS
B. THE SALES PRICE ON ANY LINE
ITEM TIMES THE PROBABILITY OF
THE OPPORTUNITY
C. OPPORTUNITY AMOUNT
MULTIPLIED BY THE PROBABILITY
D. AMOUNT MULTIPLIED BY THE
DISCOUNT PERCENT
A SYSTEM ADMINISTRATOR WANTS B
TO RESTRICT THE ABILITY FOR
SALES REP USERS TO CREATE NEW
RECORDS WITH THE PLATINUM
SALES RECORD TYPE. WHAT
OPTIONS DOES HE HAVE?
A. TAKE AWAY THE ABILITY FOR
THE SALES REP USERS TO CREATE
NEW RECORDS
B. UPDATE THE PROFILE TO
REMOVE THE PLATINUM SALES
RECORD TYPE FROM THE SALES
REP USERS
C. MAKE THE RECORD TYPE
HIDDEN TO ALL SALES REP USERS
AND THEN A SHARING RULE TO
SHARE IT TO THOSE THAT NEED IT
D. UPDATE THE ORG WIDE
DEFAULTS TO PRIVATE
WHAT SHOULD A SYSTEM A
ADMINISTRATOR USE TO DISABLE
ACCESS TO A CUSTOM
APPLICATION FOR A GROUP OF
USERS?
A. PROFILES
B. SHARING RULES
C. WEB TABS
D. PAGE LAYOUTS
WHEN CONTROLLING AND B
DEPENDENT FIELDS ARE
AVAILABLE IN CONNECT OFFLINE...
A. YOU WILL BE ABLE TO EDIT ONE,
WITH IT AUTOMATICALLY
UPDATING THE OTHER
B. THE LOGIC BETWEEN THEM IS
NOT AVAILABLE
C. YOU CAN ONLY EDIT THE
CONTROLLING FIELD
D. YOU CAN ONLY EDIT THE
DEPENDENT FIELD
WHICH ITEMS CAN TRIGGER B,D
WORKFLOW RULES?
Choose 2 answers.
A. CHATTER POSTS
B. CUSTOM OBJECTS
C. USER RECORDS
D. CAMPAIGN MEMBERS
What does the SFDC Workflow Acronym Tasks
TEFO stand for? Email Alert
Field Update
Outbound Message
A WORKFLOW RULE CONTAINS AN B
ACTION THAT SENDS A TASK TO A
ROLE CALLED GLOBAL SALES
MANAGERS, WHICH INCLUDES
MULTIPLE USERS. WHEN THE
WORKFLOW RULE IS TRIGGERED,
TO WHOM WILL THE TASK BE
ASSIGNED?
A. ALL USERS IN THE GLOBAL
SALES MANAGERS ROLE.
B. THE OWNER OF THE RECORD
THAT TRIGGERED THE WORKFLOW
RULE.
C. A SINGLE USER IN THE GLOBAL
SALES MANAGERS ROLE.
D. THE DEFAULT WORKFLOW USER.
IF AN ADMINISTRATOR WOULD B,C
LIKE TO EXPORT A REPORT AND
KEEP IT IN THE SAME FORMAT AS
THE REPORT IN SALESFORCE, THEY
WILL NEED TO:
Choose 2 answers.
A. THERE IS NOT A WAY TO
PRESERVE THE FORMAT
B. USE THE PRINTABLE VIEW
C. CONNECT FOR OFFICE
SALES REPRESENTATIVES AT B
UNIVERSAL CONTAINERS NEED
ASSISTANCE FROM PRODUCT
MANAGERS WHEN SELLING
CERTAIN PRODUCTS. PRODUCT
MANAGERS DO NOT HAVE ACCESS
TO OPPORTUNITIES, BUT NEED TO
GAIN ACCESS WHEN THEY ARE
ASSISTING WITH A SPECIFIC DEAL.
HOW CAN A SYSTEM
ADMINISTRATOR ACCOMPLISH
THIS?
A. NOTIFY THE PRODUCT
MANAGER USING OPPORTUNITY
UPDATE REMINDERS.
B. ENABLE SALES TEAMS AND
ALLOW USERS TO ADD THE
PRODUCT MANAGER.
C. USE SIMILAR OPPORTUNITIES TO
SHOW OPPORTUNITIES RELATED
TO THE PRODUCT MANAGER.
D. ENABLE ACCOUNT TEAMS AND
ALLOW USERS TO ADD THE
PRODUCT MANAGER.
AN ADMINISTRATOR WANTS TO C
SETUP IDEAS AND ANSWERS FOR
THEIR ORGANIZATION. WHAT CAN
THEY USE IN BOTH OF THESE?
A. STATUS
B. COMMUNITY EXPERT
C. CATEGORIES
D. SHARING RULES
WHAT IS TRUE ABOUT THE A,B
WORKFLOW FEATURE IN
SALESFORCE?
Choose 2 answers.
A. WORKFLOW TASKS ARE
TRACKED IN THE ACTIVITY
HISTORY OF THE RECORD THEY
WERE TRIGGERED FROM.
B. WORKFLOW ALERTS ARE NOT
HISTORY.
C. WORKFLOW TASKS ARE NOT
HISTORY OF THE RECORD THEY
WERE TRIGGERED FROM.
D. WORKFLOW ALERTS ARE
HISTORY.
UNIVERSAL CONTAINERS NEEDS C
TO TRACK THE MANUFACTURER
AND MODEL FOR SPECIFIC CAR
COMPANIES. HOW CAN THE
SYSTEM ADMINISTRATOR ENSURE
THAT THE MANUFACTURER
SELECTED INFLUENCES THE
VALUES AVAILABLE FOR THE
MODEL?
A. CREATE THE MANUFACTURER
FIELD AS A DEPENDENT PICKLIST
AND THE MODEL AS A
CONTROLLING PICKLIST.
B. CREATE A LOOKUP FIELD FROM
THE MANUFACTURER OBJECT TO
THE MODEL OBJECT.
C. CREATE THE MANUFACTURER
FIELD AS A CONTROLLING
PICKLIST AND THE MODEL AS A
DEPENDENT PICKLIST.
D. CREATE A MULTISELECT
PICKLIST FIELD THAT INCLUDES
BOTH MANUFACTURERS AND
MODELS.
A SALES REP NEEDS TO CREATE A C,E
SCHEDULE FOR HIS OPPORTUNITY
PRODUCTS. WHAT TYPES CAN HE
CREATE?
Choose 2 answers.
A. FORECAST
B. QUOTA
C. REVENUE
D. PRODUCTS
E. QUANTITY
F. QUALITY
AN OPPORTUNITY RECORD, D
CREATED WITH A CLOSE DATE OF
JULY 30, MEETS THE CRITERIA OF A
TIMEDEPENDENT WORKFLOW
RULE. THE TIMEDEPENDENT
ACTION IS SCHEDULED FOR JULY
23. WHAT HAPPENS IF THE
OPPORTUNITY IS EDITED BEFORE
JULY 23 AND NO LONGER MEETS
THE CRITERIA?
A. THE TIMEDEPENDENT ACTION IS
PUT ON HOLD.
B. THE TIMEDEPENDENT ACTION
WILL EXECUTE ON JULY 23.
C. THE TIMEDEPENDENT ACTION
WILL EXECUTE ON JULY 30.
D. THE TIMEDEPENDENT ACTION IS
AUTOMATICALLY REMOVED FROM
THE QUEUE.
WHICH OF THE FOLLOWING A,B,E
ACTIONS ARE AVAILABLE WHEN
CREATING OR USING WORKFLOW?
Choose 3 answers.
A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT.
C. CREATE A NEW CALENDAR
EVENT.
D. CREATE A NEW RECORD.
E. UPDATE A FIELD VALUE.
AN ADMINISTRATOR CHANGED C
THE ORGANIZATION'S DEFAULT
LANGUAGE FROM ENGLISH TO
SPANISH. WHAT MUST END USERS
DO TO SEE THIS CHANGE?
A. LOGOUT, THEN LOG IN AGAIN.
B. NOTHING—THEY'LL SEE THE
APPLICATION IN SPANISH
IMMEDIATELY.
C. CHANGE THEIR LANGUAGE
PERSONAL PREFERENCE TO
SPANISH.
D. REFRESH THEIR BROWSER.
SELECT THE ORDER IN WHICH THE C
WORKFLOW ACTIONS FIRE IN
SALESFORCE.
A. FIELD UPDATES, OUTBOUND
MESSAGES, EMAIL ALERTS, TASKS
B. FIELD UPDATES, TASKS, EMAIL
ALERTS, OUTBOUND MESSAGES
C. APEX BEFORE TRIGGERS, APEX
AFTER TRIGGERS, WORKFLOW
RULES
D. EMAIL ALERTS, OUTBOUND
MESSAGES, FIELD UPDATES, TASKS
UNLIKE BUSINESS ACCOUNTS, C
PERSON ACCOUNTS DO NOT HAVE:
A. WORKFLOW CAPABILITIES
B. STANDARD FIELDS
C. CONTACT RELATED LIST
WHICH PROFILE IS A STANDARD B,D
PROFILE? SELECT ALL THAT APPLY.
Choose 2 answers.
A. SALES USER
B. MARKETING USER
C. INVOICE MANAGER
D. CONTRACT MANAGER
WHAT CAPABILITIES DOES A A,D
SYSTEM ADMINISTRATOR HAVE
FOR TASKS?
Choose 2 answers.
A. RECORD TYPES CAN BE
CREATED FOR TASKS
B. TASKS CAN HAVE MULTI DAY
EVENTS AND ALL DAY EVENTS
C. SHARING RULES CAN BE USED
TO RESTRICT ACCESS TO TASKS
D. FIELD VISIBILITY CAN BE
RESTRICTED USING FLS (FIELD
LEVEL SECURITY)
TO TRACK REVENUE GAIN OR LOSS D
BASED ON CURRENCY
FLUCTUATIONS, YOU MUST
IMPLEMENT WHAT FEATURE?
A. MULTICURRENCY
B. SANDBOX
C. TERRITORY MANAGEMENT
D. ADVANCED CURRENCY
MANAGEMENT
GAUGE AND METRIC DASHBOARD B
COMPONENT TYPES ARE BASED ON
WHAT FROM A REPORT?
A. CHART
B. GRAND TOTAL
C. AVERAGE
D. SUM
LEADS CAN BE IMPORTED WITH A
WHAT KIND OF CURRENCY?
A. ACTIVE OR INACTIVE
B. ACTIVE ONLY
C. INACTIVE ONLY
WHICH OBJECTS INCLUDE A,B,D,E
DEFAULT BUSINESS PROCESSES?
Choose 4 answers.
A. LEADS
B. OPPORTUNITIES
C. CAMPAIGNS
D. CASES
E. SOLUTIONS
WHAT IMPACT DOES AN B
AUTOMATED CASE USER HAVE?
A. THE AUTOMATED CASE USER
WILL BE LISTED IN THE CASE
HISTORY WHEN A CASE IS
CREATED ONLINE, ESCALATED OR
CLOSED BY ANOTHER USER.
B. THE AUTOMATED CASE USER
CREATED ONLINE, ASSIGNED
USING THE ASSIGNMENT RULES
AND WHEN A CASE IS ESCALATED
C. THE AUTOMATED CASE USER
WILL NEVER BE LISTED IN THE
CASE HISTORY.
D. THE AUTOMATED CASE USER
ASSIGNED USING THE ASSIGNMENT
RULES, A WORKFLOW RULE IS
TRIGGERED ON THE CASE, OR
ESCALATED.
A SYSTEM ADMINISTRATOR WANTS A,B
TO UTILIZE PUBLIC GROUPS TO
ESTABLISH SHARING IN THE
SYSTEM. WHAT CAN THEY NOT USE
PUBLIC GROUPS FOR?
Choose 2 answers.
A. DELETE USER ACCOUNTS IN THE
SYSTEM
B. ENABLE THE PERMISSION THAT
ANYBODY IN THE SYSTEM CAN
CREATE A PUBLIC GROUP
C. THEY CAN BE USED WITH
SHARING RULES
D. THEY CAN BE USED TO
MANUALLY SHARE A RECORD
YOU CAN CREATE CUSTOM A
SUMMARY FORMULAS
REFERENCING CUSTOM FORMULA
FIELDS.
A. TRUE
B. FALSE
WHICH STATEMENT ABOUT B,D
CUSTOM SUMMARY FORMULAS IN
REPORTS IS TRUE?
Choose 2 answers.
A. REPORTS CAN BE GROUPED BY A
CUSTOM SUMMARY FORMULA
RESULT.
B. CUSTOM SUMMARY FORMULAS
CAN REFERENCE A FORMULA FIELD
WITHIN A REPORT.
C. CUSTOM SUMMARY FORMULAS
CAN REFERENCE ANOTHER
CUSTOM SUMMARY FORMULA.
D. CUSTOM SUMMARY FORMULAS
CAN BE USED IN A REPORT BUILT
FROM A CUSTOM REPORT TYPE.
WHERE ARE FOLDERS USED? A,B
(SELECT ALL THAT APPLY)
Choose 2 answers.
A. DASHBOARDS
B. REPORTS
C. LIST VIEWS
D. CASES
WHEN A USER REFRESHES A A
DASHBOARD IT IS REFRESHED FOR:
A. EVERYONE WHO HAS ACCESS TO
THE DASHBOARD.
B. ONLY THE USER THAT
REFRESHED IT
C. ALL USERS IN THE SAME ROLE
AS THE USER THAT REFRESHED IT
D. ONLY THE RUNNING USER
IF THE ORG WIDE DEFAULT IS A
PUBLIC READ/WRITE, WHAT
FEATURE IN SALESFORCE IS
NEEDED TO RESTRICT ACCESS TO
AN OBJECT?
A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT
WHAT CAN AN EMAIL TEMPLATE A,C,D
CONTAIN? CHOOSE ALL THAT
APPLY.
Choose 3 answers.
A. ATTACHED FILE
B. MACRO
C. TEXT
D. MERGE FIELD
WHICH IS A CAPABILITY OF EMAIL A,B,D
TOCASE?
Choose 3 answers.
A. ASSIGNMENT RULES,
ESCALATION RULES, WORKFLOW
RULES, AND AUTORESPONSE
RULES ARE TRIGGERED WHEN A
CASE IS CREATED VIA EMAILTO
CASE
B. ALL CUSTOMER EMAIL REPLIES,
INCLUDING ATTACHMENTS,
RELATED TO A CASE ARE
AUTOMATICALLY ASSOCIATED
WITH THE CASE.
C. ADMINISTRATORS CAN
CONFIGURE SETTINGS SO THAT
CONTENTS OF AN EMAIL CAN BE
MAPPED TO CUSTOM CASE FIELDS.
D. CASE REPORTS MEASURE BOTH
INBOUND AND OUTBOUND EMAILS
TO DETERMINE THE TOTAL
NUMBER OF EMAILS EXCHANGED
BEFORE AN ISSUE IS RESOLVED.
E. A CLOSED CASE CAN BE
REOPENED BY INCLUDING THE
TEXT REOPEN IN THE SUBJECT LINE
OF AN EMAIL RELATED TO A CASE.
WHICH OF THE FOLLOWING IS A,C,F,G
INLINE EDITING NOT SUPPORTED?
Choose 4 answers.
A. SYSTEM FIELDS
B. CASE STATUS
C. RELATED LISTS
D. CONTACT PHONE NUMBER
E. LIST VIEWS
F. READONLY FIELDS
G. CALCULATED FIELDS
WHY MIGHT TEAMS BE UTILIZED? B,C
Choose 2 answers.
A. LEAD MANAGEMENT
B. REPORTING
C. SHARING
D. CAMPAIGN MANAGEMENT
HOW MANY OBJECTS MAY BE A
IMPORTED OR UPDATED USING THE
DATA LOADER?
A. 1
B. 2
C. 5
D. 10
WHEN A USER WITH PENDING A,C
APPROVAL REQUESTS LEAVES AN
ORGANIZATION. WHAT CAN AN
ADMIN DO WITH THE PENDING
REQUEST?
Choose 2 answers.
A. MASS REMOVE FROM THE
APPROVAL PROCESS
B. NOTHING CAN BE DONE WITH
THE REQUESTS
C. MASS TRANSFER THE PENDING
APPROVALS
D. MASS UPDATE WITH THE IMPORT
WIZARD
WHAT SHOULD A SYSTEM A,B
ADMINISTRATOR CONSIDER
BEFORE IMPORTING A SET OF
RECORDS INTO SALESFORCE?
Choose 2 answers.
A. THE IMPORT FILE SHOULD
INCLUDE A RECORD OWNER FOR
EACH RECORD.
B. CURRENCY FIELD VALUES WILL
DEFAULT TO THE PERSONAL
CURRENCY OF THE RECORD
OWNER.
C. DATA SHOULD BE DE
DUPLICATED IN THE IMPORT FILE
PRIOR TO IMPORT.
D. VALIDATION RULES ARE NOT
TRIGGERED WHEN IMPORTING
DATA USING THE IMPORT WIZARD
Which ones are true about Lead A,C
Assignment Rules?
Choose 2 answers.
A. Activating a rule when another is
currently active, deactivates the later as
there can only be one active Lead
Assignment Rule at a time.
B. All active Lead Assignment rules fire in
the sequence they are listed in the Lead
Assignment Rules page.
C. Rules can set the record type of new
leads that are imported without record
types.
D. If you add a rule entry and not assign a
sort order to fire last among all other
entries in the same rule.
What happens when you convert a Lead? B,D
Choose 2 answers.
A. Leads that are members of multiple
campaign will display all associated
campaigns in the Campaign Influence
related list of the opportunity.
B. The last campaign that a Lead became a
member of will be listed as the Primary
Campaign Source.
C. Regardless if the lead is a member of a
campaign or not, you have to manually
add influential campaigns to the Campaign
Influence related list.
D. If you convert the lead from the
Campaign Member Detail page of a
certain campaign, that campaign will be
listed as the Primary Campaign Source in
the Campaign Influence Related list.
What will prevent a System Administrator D
from deleting a custom object?
A. If that object is in a MasterDetail
relationship.
B. When it is referrenced in a formula field
from in other objects.
C. When there is an active approval
process on the object.
D. If that object is a target of an analytic
snapshot.
What is required when creating a new A,B
Custom Object Tab?
Choose 2 answers.
A. A custom or standard object that has no
tab yet.
B. A standard or custom Tab Style.
C. A Splash page.
D. Visibility to at least User Profile.
Which ones are true about the HTML A,D
Email Tracking feature in Salesforce
CRM?
Choose 2 answers.
A. You can track the date an email was
first opened, the number of times it was
opened, and the date it was most recently
opened.
B. HTML Email Status related list is
available in both Standard and Custom
objects provided that an Email field is in
the Page Layout
C. This feature can retroactively track
emails within 30 days prior to it being
enabled.
D. This includes automatic emails such as
those sent through WebtoLead and Web
toCase response rules.
A System Administrator is at the New A,D
User page. He is trying to assign this
wouldbe new User Account a Read Only
profile however, this profile does not
appear as an option in the Profile picklist.
How will you explain this scenario?
Choose 2 answers.
A. The Salesforce Org has no more
available Salesforce license.
B. He has to create the Read Only profile
first before he is able to see it in the Profile
Picklist and assign Users to it.
C. The Read Only profile is disabled in his
Salesforce Org.
D. The User License picklist has a
Salesforce Platform value.
In which of the following scenarios will B,D
you create a Data Validation Rule?
Choose 2 answers.
A. A custom field value has to be that of
another two fields' connected with the
word "and".
B. The My Description text area must not
contain certain words.
C. The Who field must be a Contact First
Name.
D. The Who field must have a valid
person's name that is, a name or a nick
that doesn't have numbers and symbols in
it.
Which are Limitations to Time Triggers in A,B
Workflow Rules?
Choose 2 answers.
A. Time triggers do not support minutes or
seconds.
B. You can't archive a Product or Price
Book that has pending actions.
C. If a campaign member based on a lead
is converted prior to the completion of
timebased workflow actions associated
with it, Salesforce is unable to perform
those TimeBased Workflow actions.
D. You can not deactivate a Workflow rule
with a pending TimeBased Action.
Choose the correct Statements about D,E
Campaign Hierarchies:
Choose 2 answers.
A. Each Campaign can only have one
Parent Campaign and one Child
Campaign.
B. Each Campaign can only have one
Parent Campaign and one Sibling
Campaign.
C. Each Campaign can have unlimited
Parent Campaign and one Child
Campaign.
D. Each Campaign can only have one
Parent Campaign and unlimited Child
Campaign.
E. Each Campaign can have an unlimited
number of Siblings and Child Campaigns.
What is a Profile in Salesforce CRM? C
A. Your base salesforce.com permissions
begin with the Profile. Here you define
default permissions for each object
(standard and custom) as Read,
Read/Write, Read/Write/Transfer, Private
(zero perms), or Controlled By Parent
Record.
B. Profiles extend permissions on records
owned by people in lower roles to people
in roles up the Role Hierarchy tree. FULL
permissions for records across ALL
objects are extended.
C. A profile contains the settings and
permissions that control what users with
that profile can do within Salesforce, the
partner portal, and the Customer Portal.
Bruno set up webtolead. He created a B
custom form which worked well upon
testing. He also created an email template
and set it as the Default Response
Template but he did not set any Auto
Response Rule.What do you think will
happen?
A. No response email will be set unless he
set at least one active Auto Response Rule.
B. Response emails will be sent to all new
leads created from the webtolead from.
C. This can not happen as it is required to
create an Auto Response Rule in the first
place.
D. Responses will still be sent if Bruno is
the Default Lead Creator.
What happens when you delete a custom B
object?
A. The custom object will be stored in the
recycle bin together with the data in it for
60 days prior to complete removal from
the system.
B. Until permanently erased, the custom
object and its data still count against the
maximum number of items allowed in
your organization.
C. The custom object, its data and the
custom tab associated to it will appear in
the Deleted Custom Objects list for 45
days.
D. The object's data records currently in
the Recycle Bin can only be restored if the
object itself is restored.
How do you describe the capabilities of a C
Role?
A. If the Grant Access Using Hierarchies
option is disabled for a Standard or a
Custom Object, only the record owner and
users granted access by the organization
wide defaults receive access to the object's
records.
B. Users at any given role level can view,
edit, and report on all data owned by or
shared with users below them in the
hierarchy, even if your organization's
sharing model for an object specifies
otherwise.
C. Roles can control the level of visibility
that users have into your organization's
data.
Pick the correct statements about Formula B,D
Fields below:
Choose 2 answers.
A. Formula fields are readonly fields, and
are displayed on record edit pages.
B. Currency codes cannot be used in
Fomula Fields.
C. Formula fields can reference standard,
custom, other formula fields and itself.
D. Formula fields can reference fields
within the same object, a parent object, or
a lookup object, but not fields on child
objects.
What are the steps to set up the Console A,B,C,E
Tab?
Choose 4 answers.
A. Create console layouts to define what
objects are available to users in the
console's list view frame.
B. Choose the related objects to show in
the mini view.
C. Define mini page layouts to customize
the fields and related lists of the objects
that display in the console's mini view.
D. Assign users to a console layout to
provide them access to specific objects in
the console's list view.
E. Add the Console tab to custom apps so
that users can access the console from
specific apps.
What are the elements of the Sharing A,B,D
Model?
Choose 3 answers.
A. Visibility
B. Editability
C. Usability
D. Transferability
Process Visualizer can be used to do which A,B,C
of following?
Choose 3 answers.
A. Display a flowchart of each saved
approval process
B. Reinforce your company's policies by
documenting the decisions you reached
when the approval process was designed
C. Print an annotated version of the
approval process, where numbers added to
the diagram correspond to details in a
table, which is included in the printable
view
D. Save an Approval Process Template
that can easily be replicated and modified
for other uses.
Choose the statements that provide correct A,D
information about Custom Lookup
Relationships in Salesforce CRM:
Choose 2 answers.
A. It creates a relationship that links this
object to another object.
B. A Custom Lookup field can point to
records in the Same Object including
itself.
C. Values in Lookup Fields are Active
Hyperlinks to the Related Record's Related
Lists.
D. You can build a Custom Lookup
Relationship between an Object and itself.
What happens when you create a new E
Workflow Rule?
A. A default Field Update action will be
created.
B. A default Email Alert action will be
created.
C. A default Task will be created.
D. A default Outbound Message action
will be created.
E. You have to define the Action the
Workflow will trigger.
When do you use a Dashboard? A,C
Choose 2 answers.
A. A General Manager would like to see
an overview of the performance of various
departments in his jurisdiction.
B. A CEO wants to see how a particular
employee spends his regular day of work.
C. When employees want to see how they
are faring in various key metrics over a
period of time.
D. When an employee wants to see his
performance based on a key metrics.
What can be set when creating a custom B,C
app?
Choose 2 answers.
A. The custom app logo and its
dimensions.
B. The objects to be included in the app.
C. The default landing tab.
D. The Roles who will have access to the
app.
What is true about the New Report B,C
builder?
Choose 2 answers.
A. It allows you to pick fields from
checklists.
B. You can reorder report columns by
grabbing a column header and dragging it
to a new location.
C. It has a Field Pane that Lists all
accessible fields in the selected report
type, organized by the sections defined in
the page layout.
D. It requires Report Builder user
permission.
Access to data at the Record Level can be A,B
controlled by which of the following?
Choose 2 answers.
A. OrganizationWide Defaults
B. Sharing Rules
C. Role Hierarchy
D. Profile
Which is not a Default Label of a Standard B
Field?
A. Do Not Call
B. Date Hired
C. Owner
D. Currency
How do you create a MultiDay Event? A
A. When you create an Event, tick the
MultiDay checkbox.
B. When you create an Event, tick the All
Day checkbox.
C. Create an Event so that it ends more
than 24 hours after it starts.
D. Set an Event to recur and you'll get a
MultiDay Event.
Where do you use Folders in Salesforce B,C
CRM?
Choose 2 answers.
A. Accounts and Contacts
B. Email Templates
C. Reports and Dashboards
D. Documents and Contents
Pick the incorrect statement about Report C
Types in Salesforce CRM.
A. A report type defines the set of records
and fields available to a report based on
the relationships between a primary object
and its related objects.
B. Reports display only records that meet
the criteria defined in the report type.
C. Salesforce CRM System Administrators
must create custom report types in order to
create custom reports.
D. All Custom Reports are built based on a
certain report type.
What settings are found in the Chart A,C
Editor?
Choose 2 answers.
A. Chart Title and Text Formatting.
B. Background Color or Background
Image.
C. Chart Position relative to the report.
D. Chart Size in terms of pixels or inches.
Margie has a Marketing User profile but B
she is unable to create new Campaigns.
She doesn't even have a New button in her
Campaigns homepage. What restricts her
from creating new campaigns?
A. Her user profile does not have 'Create'
permission on Campaigns.
B. Her user account is not assigned with a
Marketing user Feature License.
C. Margie does not have visibility on
Campaigns or she and her subordinates
have no open opportunity.
D. She does not have the Marketing User
checkbox checked in her User Profile.
A particular user wants to see his User B
Menu as individual links instead of being
in a drop down menu on the user's name at
the top of the page without loosing the
ability to use Chatter. What will you do?
A. Enable Accessibility Mode in the
affected User Profile.
B. Advise the user to check the
Accessibility Mode check box in his
personal Information.
C. Advise the user to use a legacy browser.
D. Edit the User Interface to enable
Accessibility Mode for your Salesforce
Org.
Which changes in Data Type of an existing C,D
custom field can cause data loss?
Choose 2 answers.
A. Changing from Picklist to Multi
Picklist.
B. Changing from Picklist to Text.
C. Changing to or from type Date or
Date/Time.
D. Changing to a Currency from any other
type.
What is true about Lead Assignment? A,B
Choose 2 answers.
A. All leads that are assigned to you, either
manually, via import, or from the web, are
automatically marked as "Unread;"
B. You can change ownership of Leads in
the Lead Detail page as well as in list
views.
C. When you add a Lead to a Campaign,
its ownership is automatically transferred
to the campaign owner.
D. A user gains ownership of a Lead
record once it is assigned to a queue he is a
member of.
If the 'Confine Opportunity Assignment' A,C,D
checkbox is selected for a territory, the
territory's opportunities remain in the
territory or its child territories when you
run account assignment rules. With the
following exceptions:
Choose 3 answers.
A. If an opportunity's account moves to
only one of the territory's children, then
the opportunity follows the account and is
reassigned to the account's new territory.
B. The opportunity's territory field is set to
blank.
C. If an opportunity's account moves to
more than one of the territory's children,
then the opportunity's territory field is set
to blank.
D. If an opportunity's account moves
completely out of the territory and its
children, then the opportunity's territory
field is set to blank.
Which formula would you use in a A
validation rule to ensure that a custom date
field contains a date within the current
month and year.
A. OR ( YEAR( My_Date__c ) <> YEAR
( TODAY() ), MONTH( My_Date__c ) <>
MONTH ( TODAY() ) )
B. YEAR( My_Date__c ) <> YEAR (
TODAY() )
C. YEAR( My_Date__c ) <= YEAR (
TODAY() )
D. OR ( YEAR( My_Date__c ) > YEAR (
TODAY() ), MONTH( My_Date__c ) <=
MONTH ( TODAY() ) )
What can you do in the AppExchange? A,B,D,E
Choose 4 answers.
A. You can browse and demo
AppExchange apps submitted by other
Salesforce users.
B. Install apps from the AppExchange and
deploy it into your Salesforce
environment.
C. Shop for apps and components built for
your computer.
D. Share your own customizations as an
app on the AppExchange.
E. Rate and comment on apps available in
the AppExchange.
What can Rollup Summary Field do? A,C
Choose 2 answers.
A. Rollup Summary fields calculate
values from a set of related records, such
as those in a related list.
B. Calculate values using fields within a
single record.
C. Rollup Summary Field can
automatically display a value on a master
record based on the values of records in a
detail record.
In Which Custom Tab can you set whether B
or not the sidebar will display?
A. Custom Object Tab
B. Web Tab
C. Visual Force Tab
Which ones are not true with Sharing C,D
Rules?
Choose 2 answers.
A. When you delete a sharing rule, the
sharing access created by that rule is
automatically removed.
B. When you modify which users are in a
group, role, or territory, the sharing rules
are reevaluated to add or remove access as
necessary.
C. If multiple sharing rules give a user
different levels of access to a record, the
user gets the most restrictive access level.
D. Managers in the role hierarchy are
automatically granted the same access that
users below them in the hierarchy have
from a sharing rule, regardless if the object
is a standard object or the Grant Access
Using Hierarchies option is not selected.
Which of the following are true about B,D
Organization Business Hours?
Choose 2 answers.
A. No one, Except for the System
Adminstrators can log in to Salesforce
outside their Business Hours.
B. Users with the "Customize Application"
permission can add business hours to
escalation rules.
C. When a Case is created, it is
automatically assigned a 24/7 Business
Hours unless a user manually assigns
another or a Case Escalations Rule
override the current Business Hours.
D. Default business hours on cases can be
updated with business hours on escalation
rules if the cases match escalation rule
criteria and the rule is set to override
business hours.
When Assignment Rules fail to locate an C
owner, who will be assigned ownership of
the case?
A. The General Queue
B. The Owner selected by the first Rule
Entry.
C. Default Case Owner.
D. The Owner selected by the last Rule
Entry.
A feature in Salesforce CRM that specifies C
the steps necessary for a record to be
approved and who must approve it at each
step:
A. Workflow Rules Process
B. Validation Process
C. Workflow Approval Process
D. Sales Process
Which are Custom Profiles? B,D
Choose 2 answers.
A. Standard User
B. Marketeer User
C. Solution Manager
D. Global Administrator
What will happen when you Mass Delete A,C,D
Contacts?
Choose 3 answers.
A. Contact Notes will also be deleted.
B. Accounts associated with the Contacts
will be deleted.
C. All Opportunities associated with the
Contacts will be deleted.
D. All Activities associated with the
Contacts will be deleted.
E. All Leads associated with the Contacts
will be deleted.
The salesforce.com import wizard will de C
duplicate records based on the spelling of
the account and contact name if the
"overwrite existing account values"
checkbox is selected. Which of the
following is not a consideration when de
duplicating records using the import
wizard?
A. The import wizard is NOT case
sensitive (Forbes is the same as FORBES).
B. The import wizard will ignore
punctuation and spaces (IBM is the same
as I.B. M.).
C. The import wizard will ignore spelling.
(Shop is the same as Shoppe)
D. The import wizard will ignore the
following pieces from account names
when matching account names: THE, CO,
INC, CORP, CORPORATION,
COMPANY, INCORPORATED, LTD,
INTERNATIONAL, PLC, LLC, INTL,
LIMITED.
What information is always found on a C
User Record?
A. User License, Role, Profile
B. First Name, Last Name, Alias
C. Email Address, Username, Community
Nickname
D. Title, Company, Department
Which of the following can be controlled A,D
by Profile Settings?
Choose 2 answers.
A. Which object permissions the user is
granted to create, read, edit, and delete
records
B. Which record types are available for the
user to create, read, edit, and delete.
C. The fieldlevel security access that the
user has to view and edit specific fields. It
also specify the default level of access a
user has to records.
D. The hours during which and IP
addresses from which the user can log in
What are sources from which cases can be C,D
created?
Choose 2 answers.
A. WebtoLead
B. WebtoWeb
C. EmailtoCase
D. SelfService Portal
What is not true about Folders in A
Salesforce CRM?
A. A folder is a place where you can store
reports, dashboards, documents, or emails.
B. Folders can be public, hidden, or
shared, and can be set to readonly or
read/write.
C. Access to a Folder's contents is based
on roles, permissions, public groups, and
license types.
D. You can make a folder available to your
entire organization, or make it private so
that only the owner has access.
A System Administrator will have to C
create a Report Type for which scenario?
A. A Sales Manager would like to create a
custom report on Opportunities with
Quotes and Quote line items.
B. He, the Administrator would like to see
a list of New Login Locations and the
corresponding users logging in in those
locations.
C. The Hospital Director wants a report on
the Patients and their Medical Conditions.
D. A Marketing Manager would like to see
a report on Accounts with Account Teams.
Which validation formula ensures that A
users do not change the Close Date of an
opportunity to a day in the past?
A. CloseDate < TODAY()
B. CloseDate > TODAY()
C. CloseDate < DATE(TODAY)
D. CloseDate > DATE(TODAY)
Which are true about standard and custom A,C
reports in Salesforce CRM?
Choose 2 answers.
A. Standard reports are not searchable in
Global Search.
B. You can not save a Custom Report in a
Standard Rerport Folder.
C. You can add a chart to a Standard
report.
D. You can save your customizations
made on a standard report to modify that
same report.
Which is not a step to Create Workflow E
Rules?
A. Select the object to which the workflow
rule applies.
B. Configure the workflow rule settings
and criteria.
C. Configure the workflow actions.
D. Activate the workflow rule.
E. None of the Above
Which of the following check boxes in the A,D
User record requires a corresponding
Feature Licenses when checked?
Choose 2 answers.
A. Knowledge User
B. Accessibility Mode
C. Allow Forecasting
D. Force.com Flow User
Which objects may have Sharing Rules? D
A. All Standard Objects only
B. Custom Objects only
C. All Standard and Custom Objects
D. All Custom Objects and Some Standard
Objects
E. All Standard Objects and Some Custom
Objects
Custom sidebar components in the Service B
Cloud console allows you to view Case
Milestones. What is a Case Milestone?
A. These are the stages that an
Opportunity follows in the sales cycle.
B. Milestones are required steps in the
support process which represents service
levels to provide to each of your
customers.
C. They are the stages of the support
process.
D. Milestones represents the entitlement of
a customer.
What is not a step to schedule a report to C
run in the future?
A. Run the Report.
B. Click Schedule Future Runs from the
dropdown on the Run Report button.
C. Select the associated Dashboard.
D. Select email recipients.
E. Specify the Running User.
Which type of records can be added to as A,B,E
campaign members?
Choose 3 answers.
A. Leads
B. Contacts
C. Financial Managers (custom object)
D. Opportunities
E. Person Accounts
Which fields are required when you setup A,B
a new User record?
Choose 2 answers.
A. Last Name
B. Alias
C. Community Nickname
D. Title
A Standard profile that has Standard User C
Permissions and has the ability to manage
published solutions and solution
categories:
A. Solution User
B. Contract Manager
C. Solution Manager
D. Marketing User
What are considerations when using A,C
Sharing Rules?
Choose 2 answers.
A. You can use sharing rules to grant
wider access to data. You cannot restrict
access below your organizationwide
default levels.
B. Sharing rules apply to all new records
that meet the definition of the source data
set. They will also apply to existing
records upon modification.
C. Sharing rules apply to both active and
inactive users.
D. When you change the access levels for
a sharing rule, all existing records are
automatically updated to reflect the new
access levels if the new access level is
stricter than the old.
Describe the difference between Standard A
and Custom Fiscal Years:
A. A Standard Fiscal Year is always based
on a 12month structure.
B. Custom Fiscal Years never starts in
January.
C. Custom Fiscal Years could be longer
than 12 months.
D. A Standard Fiscal Year always starts in
January and ends in December of the same
Year.
A company is implementing Salesforce B
Service Cloud Console. The System
Admin is done customizing the highlights
panels for all objects; creating an app for
the Service Cloud console and assigning it
to the 'Call Center Rep' User Profile;
Setting up interaction logs and assigning
them to the same profile and setting up a
CTI adaptor. She also created five (5) new
User Accounts and assigned them all with
the 'Call Center Rep' User Profile. Upon
testing, four of the users are able to use the
Service Cloud Console but one fails. What
restricts the other user from logging into
the Service Cloud Console?
A. The affected user is assigned a
Salesforce Platform User license.
B. A Service Cloud user Feature License is
not assigned to the affected user.
C. The affected user is Assigned a
Marketing user Feature License.
D. The user is in Accessibility Mode.
What are the components in the Page A,B
Layout?
Choose 2 answers.
A. Fields and Buttons
B. Custom Links and Related Lists
C. Custom SControlls and Apex Triggers
What types of tab can you create in B,C
Salesforce CRM?
Choose 2 answers.
A. Search Engine Tabs,
B. Web Tabs,
C. Custom Object Tabs.
D. ApexScript Tabs.
Select the methods to associate Leads and A,C,D
Contacts to a Campaign:
Choose 3 answers.
A. Add to Campaign option from
Campaign History related list.
B. Mass Add Members to Campaign under
Data Management.
C. Search for contacts and leads from the
Manage Members page.
D. Mass Add Leads to Campaign and
Mass Add Contacts to Campaign from the
Campaign objects' tab.
A Marketing Manager added 25 leads to C
an active email campaign. She set the
member status of these leads to
Responded. However, when she viewed
the campaign detail page of the same
campaign, only the number of leads was
increased by 25 but not the total responses.
What could explain this scenario?
A. The leads did not actually respond.
B. The campaign is already closed when
she added the leads.
C. The Responded value of the Campaign
Member Status picklist is not set to be
counted as Responded in the Advanced
Setup.
D. The leads she added were already
converted to opportunities.
Choose the correct statements about A,B
Custom Summary Formulas?
Choose 2 answers.
A. Custom summary formulas calculate
additional totals based on the numeric
fields available in the report type.
B. Formulas must be 3900 or fewer
characters. You can create up to five
formulas per report.
C. Formulas are reusable across multiple
reports.
D. You can create Custom Summary
Formulas in all report formats.
An Event appears on the SingleUser View C
of your Salesforce Calendar but not on the
MultiUser View. What could explain this
scenario?
A. The event falls outside the business
hours set in your Company Profile.
B. The event falls outside the business
hours set in your Company Profile and on
your Personal Information.
C. The event falls outside the business
hours set on your Personal Information.
D. You have not yet invited any other user
to this event.
E. None of the above.
John owns 20 opportunities. Whenever the B
Regional Sales Manager runs an
opportunity report, these 20 records do not
appear. If you are the System
Administrator, what will you check to
correct this issue?
A. Check if John's user license to see if he
is not assigned a Salesforce Platform
license.
B. Verify if John has a user role. > Verify
that John's user profile is assigned to the
correct role i.e. in the Regional Sales
Manager's hierarchy (below the RSM)
C. Ensure that both John and the Regional
sales Manager are Marketing Users.
D. Tick the 'Allow Forecasting' checkbox
in that Regional Sales Manager's user
record.
Which of the following are Customizable A,C,D
Related Lists?
Choose 3 answers.
A. Open Activities.
B. Notes & Attachments.
C. Activity History.
D. HTML Email Status.
Where do you set an External ID? A
A. At the Edit Lead Custom Field Page.
Tick the External ID Checkbox.
B. At the New Custom Field Page. Tick
the "Unique" Checkbox..
C. At the New Lead Standard Field Page.
Tick the External ID Checkbox.
D. At the Edit Lead Field Page. Tick the
External ID Checkbox.
A System Administrator created a custom A
object and built a relationship between it
and Accounts with the later as the Master
object. If he recently enabled Person
Account in the same org, which extra step
needs to be done first before he can see
that object in Person Account's related list?
A. Add it in the Person Account page
layout.
B. Remove it from Business Account page
layout then add it to Person Account page
layout.
C. Build a new relationship between
person account and that object then add it
to Person Account page layout.
D. You can not build a relationship
between Person Account and a custom
object.
Choose the correct statement about Report B
Formats in Salesforce CRM:
A. Tabular Reports can have Charts.
B. You can create Custom Summary
Formulas in Summary and Matrix Reports
C. Scatter chart can not be added in a
Summary Report with two or more
groupings.
D. After you add a grouping to a Tabular
report you can proceed to add a chart.
The Sharing Setting for Contacts is B,C
"Controlled by Parent". John has a profile
that has Create Permission on contacts.
Which of the following is true?
Choose 2 answers.
A. If John has Read and Edit permissions
only on Accounts he can only Read and
Edit Contacts.
B. John will not be able to see contacts on
an Account to which is not visible to him.
C. John can still create contacts under
those accounts which are visible to him.
D. John can still create contacts to any
accounts.
Who can you grant access to or remove A,C
access from your Calendar?
Choose 2 answers.
A. Roles and Subordinates
B. Roles, Superiors and Subordinates
C. Other users, Personal and Public
Groups,
D. Users, Groups and Profiles
Which is a correct statement about the B
Console?
A. The Console is composed of the list
view, the detail view, the mini view and
the search bar.
B. Administrators customize what displays
on the console's list view, detail view, and
mini view by configuring console layouts,
related objects, and mini page layouts.
C. Users can create list views on Objects
within the Console.
D. The Console tab is just like other tabs
in Salesforce except that the console can
display records from several different
Salesforce Orgs all on one Console tab.
What are considerations when creating A,C
Charts?
Choose 2 answers.
A. You can't have more than 250 groups or
4,000 values in a chart.
B. If you lose access to a field used in a
chart, another field may be used in its
place. If no other fields are available, chart
will not display.
C. Decimalplace precision on charts is not
customizable. Numeric and currency
values round to two decimal places.
Percentage values round to one decimal
place.
D. You can add a chart to a report that
does not have any grouping.
What are the capabilities of the Campaign A,C
Influence feature in Salesforce CRM?
Choose 2 answers.
A. Allows you to see the list of campaigns
influencial to an opportunity.
B. Allows you to set multiple primary
campaign sources to an opportunity if that
opportunity comes from a lead that was a
member of multiple campaign prior to
conversion.
C. Allows you to manually add a
campaign to the campaign influence
related list.
D. Allows you to set a criteria to
automatically assign multiple influential
campaigns to an account.
Which ones are true about Organization A,C
Wide Defaults?
Choose 2 answers.
A. If Grant Access Using Hierarchies is
deselected, users that are higher in the role
or territory hierarchy don't receive
automatic access to records of users below
them.
B. User's access to the folder in which a
document, report, or dashboard is stored
does not affect the ability to view or edit
the said objects.
C. You can't change the organizationwide
sharing default setting for Solutions and
Service Contracts.
D. When a custom object is on the detail
side of a masterdetail relationship with a
standard object, its organizationwide
default is set to Controlled by Parent by
default, unless otherwise changed.
Choose the steps that are specified A,B,D,E,F
correctly in your Approval Process if your
organization has a twostep process for
approving expenses: submitted expenses
that are less than $50 are automatically
approved, those over $50 must be
approved by a manager, and those over
$5,000 must also be approved by a Vice
President:
Choose 5 answers.
A. If an expense record is submitted for
approval, lock the record so that users
cannot edit it and change the status to
"Submitted."
B. If the amount is $50 or less,
automatically approve the request.
C. If the amount is greater than $50 and
the first approval request is approved, send
an approval request to the direct manager.
D. If the amount is greater than $5,000 and
the first approval request is approved, send
an approval request to the Vice President.
E. If all approval requests are approved,
change the status to "Approved" and
unlock the record.
F. If any approval requests are rejected,
change the status to "Rejected" and unlock
the record.
What happens when you delete a A,B
Predefined Case Team?
Choose 2 answers.
A. You cannot retrieve deleted Predefined
Case Teams from the Recycle Bin
B. The Case Team is automatically
removed from all cases with which it is
associated.
C. The Case Team is automatically
removed from all associated Assignment
Rules.
D. You can not delete a Predefined Case
team.
Choose the Data Management Options B,D
available in Salesforce CRM:
Choose 2 answers.
A. Mass Transfer of Activities
B. Mass Transfer Approval Requests
C. Mass Transfer Workflow Approval
Processes
D. Mass Update Addresses
E. Mass Reassign Sales Teams
Workflow & Approvals Settings allows A,D
you to do which of the following?
Choose 2 answers.
A. Choose the Default Workflow User
B. Enable Workflow Approval Process
C. Set the Default Approver
D. Enable Email Approval Response
Choose the correct statements about Roles A,C
and Role Hierarchy:
Choose 2 answers.
A. Every user must be assigned to a role,
or their data will not display in opportunity
reports, forecast rollups, and other
displays based on roles.
B. It is always necessary to create
individual roles for each title at your
company, rather than define a hierarchy of
roles to control access of information
entered by users in lower level roles.
C. When an account owner is not assigned
a role, the sharing access for related
contacts is Read/Write, provided the
organizationwide default for Contacts is
not Controlled by Parent.
D. To simplify user management in
organizations with large numbers of users,
you can enable delegated administrators.
Delegated Administrators are
automatically assigned a Cloned System
Administrator Profile giving them virtually
all privileges of a System Administrator
over the entire Organization.
You want to setup a Case Management B,C
system so that cases with Tier 1 support in
the Americas have the following statuses
New, Working, Hold and Closed while
their APAC counterparts have New, In
Process, Verification and Closed. Which
of the following will you need to have?
Choose 2 answers.
A. Two or more case Page Layouts.
B. At least two case Record Types.
C. Two Support Processes
D. More than one Escalation Rule
What page do you access to uninstall an C
app?
A. Critical Updates
B. Sandbox
C. Installed Packages
D. Storage Usages
E. Monitor Deployments
What are the things to Consider when A,D
configuring workflow rules?
Choose 2 answers.
A. Each workflow rule applies to a single
object, such as leads, accounts, or
opportunities.
B. Rules created after saving records are
triggered by those records retroactively.
C. Workflow rules can be triggered by
campaign statistic fields, including
individual campaign statistics and
campaign hierarchy statistics.
D. Crossobject field updates only work
for customtocustom masterdetail
relationships.
What are good practices when creating B,D
Validation Rules?
Choose 2 answers.
A. Creating two validation rules with
contradicting criteria.
B. Write helpful error messages. Include
instructions when necessary.
C. Activate a new validation rule upon
completion of its formula and error
messages so that users can provide
feedback immediately.
D. Because validation rules run on the
SelfService portal, make sure your
validation rules don't prevent SelfService
users from creating cases.
Which relationships between objects are B,C,D
possible?
Choose 3 answers.
A. A custom object as a master to a
Standard object.
B. Look up between a standard object and
itself.
C. Look up between a custom object and
itself.
D. A Master Detail relationship between
two custom objects.
In which order are rules processed in C
Salesforce?
A. Autoresponse rules >> Validation rules
>> Workflow rules (with immediate
actions) >> Assignment rules >>
Escalation rules
B. Assignment rules >> Autoresponse
rules >> Validation rules >> Workflow
rules (with immediate actions) >>
Escalation rules
C. Validation rules >> Assignment rules
>> Autoresponse rules >> Workflow
Escalation rules
D. Assignment rules >> Validation rules
>> Autoresponse rules >> Workflow
Escalation rules
Permissions are organized by Assigned B,D
Apps, Object and Tabs, App Permissions,
Apex Class Access, VisualForce Page
Access, System Permissions, Desktop
Client Access, Login Hours, Login IP
Ranges and Service Providers. Where will
you go if you want to hide the Accounts
from a certain User Profile and then enable
Content Users assigned to the same profile
to Deliver Uploaded Files and Personal
Content?
Choose 2 answers.
A. Assigned Apps
B. Object and Tabs
C. System Permissions
D. App Permissions
What are the capabilities and implications A,C
of the sales process?
Choose 2 answers.
A. It details the various stages different
kinds opportunities follow through the
Sales Cycle.
B. It can route an opportunity to the right
Sales person or Team to enhance the
chances of closing a business.
C. It sets the basis in Forecasting future
revenue.
D. It allows you to see similar
opportunities which could provide relevant
information to win an opportunity.
Choose the objects where you can enable A,B,D
Field History Tracking:
Choose 3 answers.
A. Accounts, Contacts, Leads
B. Service Contracts, Contract Line Items,
Contracts
C. Quotes, Quotes Line Items
D. Cases, Solutions, Entitlements
Which is true about Field Dependencies? B
A. Deleting the dependency removes the
logic that defines how the values of the
picklist depend on the controlling field and
resets the values of the Dependent Field in
affected Records.
B. A MultiSelect Picklist can be a
Dependent Field.
C. All Standard and Custom Fields can be
Controlling Fields.
D. Some Standard Fields can be used as
Dependent Fields.
What happens when you convert a Lead? B,D
Choose 2 answers.
A. Leads that are members of multiple
campaigns will display all associated
campaigns in the Campaign Influence
related list of the opportunity.
B. The last campaign that a Lead became a
member of will be listed as the Primary
Campaign Source.
C. Regardless if the lead is a member of a
campaign or not, you have to manually
add influential campaigns to the Campaign
Influence related list.
D. If you convert the lead from the
Campaign Member Detail page of a
certain campaign, that campaign will be
listed as the Primary Campaign Source in
the Campaign Influence Related list.
Where can you launch the New Custom C
Object Tab?
A. At the custom Tabs Page.
B. At the Quick Create Section of the
Sidebar.
C. After Saving a Custom Object.
D. After Saving a Visual Force Page.
Workflow Rules in Salesforce CRM B
automate which types of Actions?
A. Outbound Messages, Field Updates,
Time Triggers, Email Alerts
B. Outbound Messages, Field Updates,
Tasks, Email Alerts
C. Outbound Calls, Field Level Security,
Activities, Email Templates
D. Outbound Alerts, Field Updates, Tasks,
Email Messages
When do you Create a Data Validation A,D
Rule?
Choose 2 answers.
A. A System Administrator wants to
manually check Web to Lead with certain
type of inputs.
B. You want to update a field with a
certain value when one field's value meets
the validation formula.
C. A CEO wants to be notified via emails
whenever a record is created that meets
certain requirements.
D. You don't want users to enter unwanted
words in a field.
Bob set up a Library to store all his team D
files. He added all of his direct reports as
Members of that Library, including John.
He then started to upload team files. All
the other team members except John are
able to view the uploaded files. What
could be the problem?
A. Bob's User Role is not above that of
John's in the Role Hierarchy.
B. John has no Read Permission to
Documents.
C. John access to the Files Tab.
D. John is not a Salesforce CRM Content
user.
What are the ways to create a new User A,C
Record?
Choose 2 answers.
A. Using Insert in Dataloader.
B. Clone Existing User Record from the
detail page.
C. Add Multiple Users option at the Users
page.
D. User Import Wizard.
Choose the correct statements about B,C
Holidays in Salesforce CRM:
Choose 2 answers.
A. Holidays that are not associated to any
Business Hours will apply to the whole
Organization.
B. Holidays enable you to specify the
dates and times at which your customer
support team is unavailable.
C. You can only delete a holiday that is
not associated with any business hours.
D. During Holidays, access to Salesforce
CRM is restricted.
Who can create a new Campaign in B
Salesforce CRM?
A. Penny who has a Marketing User
profile although their System
Administrator unchecked the Marketing
User checkbox in her user record.
B. Sheldon who is a Marketing Executive,
she has a Create permission on Campaigns
and is set to be a Marketing User.
C. Leonard, a System Administrator who
is not a Marketing User.
D. Raj has a Solution Manager profile and
is set to be a Marketing User.
Where can you view Activities? A,C,D
Choose 3 answers.
A. Home Tab
B. Activity Tab
C. Activity List Views
D. Console
Which of the following scenario will B,C
trigger Case AutoResponse Rules?
Choose 2 answers.
A. A customer replied to a support rep's
email.
B. A Case is created from a webtocase
form.
C. A customer submitted a case from the
SelfService Portal.
D. A Case is created by the support rep
during a customer call.
Joe sees the Event Details in SingleUser C
Calendar View but he only see blue bars
on MultiUser Calendar View. Which of
the following statements is true?
A. This could be an issue with the
browser.
B. His Events fall outside his business
hours.
C. He needs to ask the System
Administrator to enable Show Event
Details on MultiUser Calendar View.
D. Those are Private Events which do not
appear on MultiUser View.
How is access granted through the Role B
Hierarchy?
A. If the Organizational Default permits
view of a certain record to all users, a Role
Hierarchy can be set up to restrict view to
some users or group of users.
B. If the Organizational Default restricts
view of a certain record to some users, a
Role Hierarchy can be set up to open
access to them.
C. If a Field is hidden to a Manager Profile
using Field Level Security (FLS), a Role
Hierarchy can be set up to open visibility
of the said Field to the Users with
Manager Profile.
D. If a Field is hidden in the Page Layout
of the Manager Profile, a Role Hierarchy
can be used to open visibility of the said
Field to the Users with Manager Profile.
Choose the Rule that validates that the A
account Billing Zip/Postal Code is in
99999 or 999999999 format if Billing
Country is USA or US:
A. AND(
OR(BillingCountry = "USA",
BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(
\\d{4})?")
))
B. OR(
AND(BillingCountry = "USA",
NOT(
\\d{4})?")
))
C. AND(
BUT(
\\d{4})?")
))
D. IF(
AND(
NOT(
\\d{4})?")
)))
What Data Export options are available in A,C,E
Salesforce CRM?
Choose 3 answers.
A. Weekly Export Service
B. Daily Export Service
C. Data Loader Export and Export All
Functions
D. Import and Export Wizard
E. Export Details Function from Reports
Permissions are organized by Assigned C
Apps, Object and Tabs, App Permissions,
Apex Class Access, VisualForce Page
Access, System Permissions, Desktop
Client Access, Login Hours, Login IP
Ranges and Service Providers. A users
complains that he is denied access to
http://na1.visual.force.com/apex/myhome.
He claims he should have access to it.
Where will you go to edit the user's profile
and grant him access the above URL?
A. Login Hours
B. Login IP Ranges
C. VisualForce Page Access
D. System Permissions
Which counts against File Storage in A
Salesforce CRM?
A. Files in attachments, the Documents tab
and the Files tab,
B. User Profiles, Photos and Chatter Files.
C. Google Docs, Chatter: Feed posts and
tracked changes, and Quotes
What are the differences between Sales B
and Account teams?
A. Roles assigned to members in Account
Teams are based Account Team Roles List
while that for the Sales Teams are based
on Sales Team Roles list. You can manage
these lists of Roles Separately for each
Team.
B. A sales team is a group of users that
typically work together on opportunities
while an account team is a team of users
that work together on an account.
C. A sales team is a group of users that
typically work together on Opportunities
and Leads while an account team is a team
of users that work together on an account.
D. A Sales Team is a subset of an Account
Team. The latter may be composed of one
or more of the former.
E. An Account Team is a subset of a Sales
Team. The latter may be composed of one
or more of the former.
What happens if a Managed package does A
not require a license?
A. Salesforce automatically assigns
licenses to all your users and the ability to
manage licenses is not available.
B. All users can use the package regardless
if they have the appropriate profiles and
roles to the app's components.
C. Salesforce automatically assigns
licenses to all your users and the System
Administrator can turn off this license to
any user to block access to the package..
D. There is no Managed package that
doesn't have a license.
You have successfully implemented A
Salesforce CRM Ideas. As more and more
people use this initiative, you get more and
more feedback about the Popular Ideas
subtab not being updated. Which of the
following actions shall you take?
A. Decrease the HalfLife of Ideas.
B. Tell people that Popular Ideas subtab
displays Ideas according to their votes and
they have not yet voted new ideas enough
to replace the existing popular ideas.
C. Disable HalfLife.
D. Enable voting.
Which are true about links in the Console B,D
Tab?
Choose 2 answers.
A. Clicking Buttons or links on the record
within the Detail View displays the record
in the Mini View.
B. Links in Mini View displays the record
in the Detail View and its associated
records in the Mini View.
C. Links on records under Recent Items in
the Sidebar displays the object's list view
in the List View frame.
D. Clicking Printable View, Check
Spelling and Help for this Page links
opens a new browser window outside the
Console Tab.
Which elements can approval process A,B
have?
Choose 2 answers.
A. A name and description to distinguish it
from other approval processes.
B. Entry criteria if you only want records
with certain attributes to be included
C. Any number of steps that determine the
sequence of actions to take when a record
matches the criteria. Each step can have up
to 80 actions, 10 of each type: email alerts,
field updates, tasks, and outbound
messages.
Who can create Workflow Rules? C
A. Users with "View Setup and
Configuration" permission.
B. Users with "Manage Workflow rules"
permission
C. Users with "Customize Application"
permission.
D. Users with "Create Workflow rules"
permission.
Where do you set the visibility of an App? A,C,D
Choose 3 answers.
A. Custom App Edit page.
B. User information page.
C. User Profile.
D. New Custom App wizard.
What happens after you enable Report A,D
Builder Upgrade?
Choose 2 answers.
A. All profiles get access to the report
builder by default.
B. Scatter Charts will no longer be
available to all users.
C. The Report Wizard will no longer be
available to all users.
D. The Report Wizard will still be
available in Accessibility Mode.
What are true about Advanced Currency A,C
Management in Salesforce CRM?
Choose 2 answers.
A. If your organization uses advanced
currency management, the opportunity
close date determines which conversion
rate to use when displaying currency
amounts.
B. When advanced currency management
is first enabled, your existing exchange
rates are deleted and as a System
Administrator, you will have to create a set
of Exchange Rates.
C. If you disable advanced currency
management, all currency conversions will
use the static conversion rate.
D. Advanced currency management
requires a custom fiscal year structure.
What is a basic consideration when A
changing the Record Owner?
A. The new owner has at least "Read"
permission on the object.
B. The new owner has at least
"Read/Write" permission on the object.
C. The new owner has at least
"Read/Write/Transfer" permission on the
object.
A System Administrator deleted a custom B
field in the Accounts object. Which of the
following is true?
A. Custom Formula Fields referencing this
field will also be deleted.
B. This field still counts against the
maximum number of custom fields
allowed in your organization within 45
days unless otherwise deleted.
C. Salesforce stores deleted custom fields
and their data in the recycle bin until your
organization permanently deletes them or
45 days has elapsed, whichever happens
first.
D. Assignment or Escalation Rules that
rely on the custom field data will cease to
run.
When using Knowledge, when can C
Articles be created?
A. Upon initial post of the customer in the
Answers community.
B. Upon reply to a customer's email.
C. When closing a Case.
D. Upon reply from the customer.
What are the considerations when creating A,C
TimeDependent Actions and Time
Triggers?
Choose 2 answers.
A. When defining a time trigger, use
standard and custom date and date/time
fields defined for the object. Specify time
using days and hours.
B. You can not add actions to existing time
triggers.
C. Salesforce evaluates timebased
workflow on the organization's time zone,
not the users'. Users in different time zones
may see differences in behavior.
D. Salesforce executes time triggers that
reference null fields.
When do you use the Import Wizard? B,D
Choose 2 answers.
A. When updating 150 Leads records so
that a custom field in the updated records
will contain a null value.
B. When updating 900 Accounts records
so that the email field in the updated
records will have the Marketing User's
Email address.
C. When importing 1900 new records to a
custom field.
D. When Mass Deleting more than 250
records at a time.
This tool displays a graphical version of an A
approval process:
A. Process Visualizer
B. Visual Wizard
C. Visualizer Wizard
D. Jump Start Wizard
Which of the following are true about B,C
Advanced Currency Management (ACM)?
Choose 2 answers.
A. Dated exchange rates' maximum length
of validity is equivalent to one fiscal year.
B. ACM requires Multiple Currencies
enabled.
C. If you disable advanced currency
management, all currency conversions will
use the static conversion rate.
D. Once ACM is enabled you can not
disable it.
When are data Validation Rules enforced? D
A. Upon opening the record
B. Upon closing the record
C. Upon editing a field
D. Upon saving a record
What can you do when creating List A,C,D
Views?
Choose 3 answers.
A. Filter the type of records to display.
B. Assign the List View to different
Profiles.
C. Determine the visibility of the List
View.
D. Set the fields included in the List View.
What may not be specified when creating a B
Web Tab?
A. Tab Label and Tab Name.
B. URL of a web page/site.
C. Tab Style.
D. Content Frame Height (pixels).
How does Folder access differ from A
Record access?
A. Folder Access is controlled by
permissions while Record Access is
controlled by Role Hierarchy and Org
Wide Defaults.
B. Folder Access is controlled by
controlled by Role Hierarchy, Field Level
Security and OrgWide Defaults.
C. Folder Access is controlled by
controlled by Field Level Security and
OrgWide Defaults.
D. Folder Access is controlled by
controlled by Role Hierarchy and Field
Level Security.
Campaigns and Contacts objects are B,C
hidden from Profile_A, which has the
'Customize Application' permission. If Mr.
Young is a user with Profile_A, which of
the following is true?
Choose 2 answers.
A. He can not create a workflow rule on
either Campaigns or Contracts.
B. Mr. Young can create workflow rules
on Campaigns and Contacts but not on
Users (object).
C. He can still create workflow rules on all
objects, including Campaigns and
Contacts.
D. Mr. Young can create a workflow rule
on Campaigns but not on Contacts.
What happens if you Masstransfer records A,B
from one user to another?
Choose 2 answers.
A. When you transfer records from one
user to another, the sharing rules are
reevaluated to add or remove access to the
transferred records as necessary.
B. If you transfer closed opportunities, the
sales team is maintained.
C. Ownership of all related Task will be
transferred too.
D. If duplicate records are found, you have
the option to transfer one or all the records.
What will happen to the records of a C
package after uninstalling the latter?
A. All records will be lost.
B. All records will be stored in the recycle
bin.
C. An export file containing these records
will appear under Data from Uninstalled
Packages.
D. An export file containing the records
will appear in Data Export.
What are the capabilities of WebtoLead A,B
AutoResponse Rules?
Choose 2 answers.
A. Determine which email template to use
when responding to leads.
B. Specify the email sender's name and
address.
C. Trigger a Mass Mail to leads when a
criteria is met.
D. Notify the owner of owner of the new
lead upon its creation.
What is true if a record is "locked"? A,B
Choose 2 answers.
A. Salesforce prevents the record owner
from editing or deleting the record.
B. Users must have the "Modify All"
objectlevel permission for the given
object, or the "Modify All Data"
permission, to edit the locked record.
C. If the record is a Campaign, you can not
add campaign members to it prior to
approval.
D. You can still edit the default action for
initial submission and recall actions.
In which group of objects do you see the E
New Meeting Request button in the Open
Activities related list?
A. All custom and standard objects except
for Cases, Quotes, Ideas, Products and
Pricebooks.
B. Person Accounts, Contacts, Leads and
Custom Objects.
C. Accounts, Person Accounts, Contacts
and Leads.
D. Accounts, Person Accounts, Contacts,
Leads and Custom Objects.
E. Person Accounts, Contacts and Leads
Which are true about Storage Allocation in A,B,D
Salesforce CRM?
Choose 3 answers.
A. Person accounts count against both
account and contact storage because the
API considers each person account to
consist of one account as well as one
contact.
B. Archived activities count against
storage.
C. Some deleted items still counts against
storage.
D. Active or archived products, price
books, price book entries, and assets do
not count against storage.
Which objects use Folders? B,C,D
Choose 3 answers.
A. Emails
B. Documents
C. Dashboards
D. Reports
Which of the following conditions will not B,C
trigger a Validation Rule?
Choose 2 answers.
A. A users upserted a record using Data
Loader. A field in one record meets the
criteria of an Active Validation Rule.
B. An Assignment rule changed the record
owner to John Smith where an Active
Validation rule is set to ensure that he is
not assigned a record.
C. A Workflow Rule updates a field to
meet an active Validation Rule criteria.
D. You convert a Lead and an Active
Validation Rule that disallows that Lead's
name to be saved.
Which of the following Actions do not A,C
trigger Workflow Rules?
Choose 2 answers.
A. Changing the territory assignments of
accounts and opportunities.
B. Converting Leads into Accounts.
C. Mass updating divisions.
D. Upsert of Leads.
A newly hired Salesforce System B,C
Administrator inadvertently deleted a
custom object. After restoration of the
object, what else needs to be done?
Choose 2 answers.
A. Recreate its custom tab and restore the
records.
B. Reactivate Data Validation rules and
any approval process for that object.
C. Rebuild workflow rules.
D. Re establish broken look up
relationships.
Which statement is true about Fiscal Year C
settings in Salesforce?
A. When you change the Fiscal Year Start
Month of a Standard Fiscal Year, you
come up with a Custom Fiscal Year.
B. When you enable Custom Fiscal Year, a
default Custom Fiscal Year Template will
be assigned to your Organization.
C. Standard fiscal years can start on the
first day of any month.
What are the considerations when A,B
assigning Users to Roles?
Choose 2 answers.
A. All users that require visibility to the
entire organization should belong to the
highest level in the hierarchy.
B. It is not necessary to create individual
roles for each title at your company, rather
you want to define a hierarchy of roles to
control access of information entered by
users in lower level roles.
C. When an account owner is not assigned
a role, the sharing access for related
contacts is Read/Write, provided the
organizationwide default for contacts is
Controlled by Parent.
D. All users that require visibility to the
entire organization should be next to the
CEO in the hierarchy.
You are implementing Answers in your C
organization. During test deployment, you
realized that users tend to either disregard
important field or place unexpected values
to certain fields.What will you do to
correct this?
A. Correct the Answers page layouts.
B. Edit the Answers field layouts.
C. Create Question Validation Rules.
D. Set up Answers Validation Rules.
View Setup and Configuration permission A,C
is automatically checked when you check
which of the following permissions?
Choose 2 answers.
A. Customize Application
B. Weekly Data Export
C. Manage Email Client Configurations
D. Manage Package Licenses
Which Approval Process Wizard consists D
of a setup wizard that allows you to define
your process and another setup wizard that
allows you to define each step in the
process?
A. Easy Start Wizard
B. Jump Start Wizard
C. Startup Wizard
D. Standard Wizard
A telecom company is implementing C,D
Salesforce in its service and support
department. They want to receive emails in
Salesforce so that a Case will be created
for new incoming emails. They also want
to set it so that if an email contains words
such as "frustrated", "aggravated" and the
likes will automatically be routed to the
Tier 2 support. What Case management
features will have to be used in order to
satisfy the above requirements?
Choose 2 answers.
A. Case Escalation Rules.
B. Email to Salesforce.
C. Email to Case.
D. Case Assignment Rules.
Which is not correct about Validation A,D
Rules?
Choose 2 answers.
A. Validation formulas can reference
campaign statistic fields, including
statistics for individual campaigns and
campaign hierarchies.
B. If validation rules exist for activities
and you create an activity during lead
conversion, the lead converts but a task
isn't created.
C. When defining validation rules, you can
set the error location to Top of Page or
Field.
D. A validation formula must always start
with a condition an IF statement to define
the kind of data being filtered.
Which is true about All Day and Multiday A
Events?
A. You can create a recurring All Day
event but not a recurring Multiday Event.
B. An All Day Event can be part of a
Multiday event.
C. A Multiday Event is a recurring event
including an occurrence less than 24 hours
long.
D. There is no Multiday Event in
Salesforce.
E. When you set an All Day Event to recur
you come up with a Multiday Event.
Which are not Limitations to Time B,D
Triggers in Workflow Rules?
Choose 2 answers.
A. Salesforce limits the number of Time
Triggers an organization can execute per
hour to 500 for Enterprise Edition.
B. You can't delete a record that has a
pending action.
C. You can't add or remove time triggers if
the Workflow Rule is active.
D. Salesforce will never execute any time
trigger action beyond the 500 per hour
limit for Enterprise Edition.
What information is always included in the B,D
Company Profile?
Choose 2 answers.
A. Primary Contact
B. Default Language
C. Address
D. User and Feature Licenses
Which extra step has to be done when you A
invite a user to an event in Salesforce
CRM if that user has a different time
zone?
A. There is no extra step because
Salesforce automatically converts the users
available and busy times into your time
zone.
B. You have to convert the time zone in a
drop in the timezone picklist to match that
of yours.
C. If you are inviting multiple users from
many different time zones you need to set
the default time zone first.
D. You can't invite a user from a different
time zone. You must set all users to have
similar time zone before you can send an
invite.
Which statements about Workflow B,C
Approval Process in Salesforce are
correct?
Choose 2 answers.
A. The assigned approver is a user
appointed by a delegated approver as an
alternate for approval requests. Assigned
approvers can't reassign approval requests;
they can only approve or reject approval
requests.
B. The email approval response feature
gives users the ability to approve or reject
email approval requests by replying to the
email.
C. Final rejection actions are the actions
that occur when an approver rejects the
request and it goes to the final rejection
state.
D. You can use email approval response
with an approval processes in which the
assigned approver is a queue.
Albert keeps disappearing from his A
manager's reports and list views because
he keeps changing his Name, Alias,
Username, Email. What will you do to
prevent him and other users from changing
these fields in their Personal Information
Page?
A. Disable Edit permission on User object.
B. Set a FieldLevel Security restriction on
the affected fields.
C. Create a Validation Rule to prevent the
users from making such changes.
D. Set these fields as Read Only in the
User Object Page Layout.
What are the key benefits of Territory A,B,D,E
Management (TM)?
Choose 4 answers.
A. The ability to use account criteria to
expand a private sharing model.
B. Support for complex and frequently
changed sales organization structures.
C. Support for complex and frequently
changed lead queue members list.
D. Support for transferring users between
territories, with the option to retain
opportunities.
E. Multiple forecasts per user, based on
territory membership.
Which list views can be available in the B,C
Console Tab?
Choose 2 answers.
A. List Views set by the System
Administrator in the Console Layout.
B. List Views set by the System
Administrator on the Object's Tab.
C. List Views created by a Standard User
for himself.
D. List views created within the Console
Tab
Which is a usage example of Webto A
Lead?
A. Capture user information of those who
signup for an account in your website.
B. Capture basic information of users who
Like your official Facebook page.
C. Automatically insert leads for those
who send email to a designated email
address.
Which are considerations when creating A,C
Data Validation Rules?
Choose 2 answers.
A. Validation rules can't refer to
compound fields. Examples of compound
fields include addresses, first and last
names, dependent picklists, and dependent
lookups.
B. Campaign hierarchies trigger validation
rules.
C. Salesforce runs validation rules before
creating records submitted via Webto
Lead and WebtoCase, and only creates
records that have valid values.
D. The Data Loader and the Force.com
API version 7 and later no longer run
validation rules.

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Salesforce ADM 201 Study Questions

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