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Guide to Learning Experience Design (LXD)
+ 7 LXD Best Practices
A Few Words From the Author
For much of my career I have developed web products. In the early days of web design, usability and the user experience were very
poor, but no one seemed to notice because there was nothing to compare it to. It was all new and ground breaking.
But If you were to visit a website right now that was designed in 1998, the website that was once cutting edge is now archaic and
unusable. Web products have improved so much in user experience that websites from just several years ago feel like claustrophobic
digital prison cells. I feel the same way about Corporate Learning today. I find that compared to all the refined user experiences
people have access to (Websites, Apps, Smart Phones, Smart Tvs, ect.) corporate learning feels like a website designed in 1998. The
content and instructional design might be spot on, but the design just doesn’t do it justice.
I wrote this white paper to help share some of my experience from web product development with learning and development. I
believe that no matter how good the content, the user experience heavily affects the learner’s journey, and corporate learning and
development needs to learn from other disciplines to design better learning experiences.
Sundeep Singh Pardal
AVP UX Designs & Multimedia
“Clutter is a failure of design, not an attribute of information.”
Edward Tufte
THE FAILURE OF Corporate training has a bad rep, and for a reason. How many
cluttered overloaded PowerPoint presentations have we asked
CORPORATE learners to sit through?
TRAINING How many hour long monotone webinars can they endure before the
entire thought of corporate training makes them groan?
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Learning
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“The brain remembers the emotional component of an experience better
than any other aspect.”
John Medina
LEARNER A contributing factor to the failure of THE LEARNING HIERARCHY OF NEEDS MODEL
corporate training is that traditionally Bottom to Top
EXPERIENCE corporate learning focuses on tasks, SUBJECTIVE / QUALITATIVE
focused on
TASKS
(Products, Features)
OBJECTIVE / QUANITATIVE
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LEARNER To create exceptional learning THE LEARNING HIERARCHY OF NEEDS MODEL
programs, focus on the experience Top to Bottom
EXPERIENCE instead of tasks. SUBJECTIVE / QUALITATIVE
RELIABLE
When focusing on the learner experience, do Is available and accurate
not forget the basics of usability and design.
Starting from the top with experiences can also FUNCTIONAL (USEFUL)
Works as programmed
create a chasm at convenience. A meaningful,
pleasurable, convenient learning that is not
useful, reliable, or functional will not lead to
increased performance.
focused on
TASKS
(Products, Features)
OBJECTIVE / QUANITATIVE
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Learning
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“What is design? It’s where you stand with a foot in two worlds — the world
of technology and the world of people and human purposes — and you try
to bring the two together.”
Mitchell Kapor
WHAT IS LEARNING The process of designing desirable human experiences, regardless
of purpose or platform, is centered around achieving a desired
EXPERIENCE outcome with as little friction and with as much joy as possible.
DESIGN (LXD)? In the product development field this is called User Experience
Design.
User Experience Design is not new in the market, and is critical for
organizations who are serious about delighting and engaging
customers.
LXD keeps learners at the core of the experience and all cognitive
elements are designed to enhance learner’s retention and
application of the concepts.
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Learning
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LEARNING EXPERIENCE DESIGN (LXD)
At Infopro Learning
Here at Infopro Learning, we believe that Learning Experience Design (LXD) is a combination of
instructional design, pedagogy, neuroscience, social sciences, marketing, user interface design,
user experience and interaction design, and is critical for any organization looking to succeed in
Interaction Information
the growing digital eLearning space.
Design Architecture
The Learning Experience Team at Infopro Learning provides global organizations an edge over
the competition by focusing holistically on the learner, learner’s role (Sales, CRM, Technical,
Quality), environment and learner’s behavior. This holistic approach produces learning
experiences that are usable, engaging, delightful and memorable.
Content Visual
Strategy Design
LXD
User
Functionality
Inferface
Typography Usability
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Learning
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“Design is not just what it looks like and feels like. Design is how it works.”
Steve Jobs
7 LXD BEST PRACTICES 01 02 03 04 05 06 07
CREATE AN UNDERSTAND FOCUS ON UNDERSTAND START WITH BE TEST
From Inforpro Learning LXD PLAN YOUR MOTIVATION DESIGN WIREFRAMES CONSISTENT EARLY
LEARNERS CONSTRAINTS
Both Learning Experience Design (LXD) and User
Experience Design (UXD) focus on creating amazing
experiences, so LXD borrows some of its principles
from the UXD toolbox — and why not? Today in this
ever-changing digital world learning and user
experiences occur in digital spaces among multiple
touchpoints, from games to websites to apps, often
overlapping and intertwining.
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LXD BEST 02 03 04 05 06 07
PRACTICES UNDERSTAND FOCUS ON UNDERSTAND START WITH BE TEST
01 YOUR
LEARNERS
MOTIVATION DESIGN
CONSTRAINTS
WIREFRAMES CONSISTENT EARLY
Interface Design
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LXD BEST 01 03 04 05 06 07
PRACTICES CREATE AN FOCUS ON UNDERSTAND START WITH BE TEST
LXD PLAN 02 MOTIVATION DESIGN
CONSTRAINTS
WIREFRAMES CONSISTENT EARLY
UNDERSTAND
YOUR LEARNERS
Learners are real people who are performing specific
roles in your workplace. To create meaningful learning
for them:
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LXD BEST 01 02 04 05 06 07
PRACTICES CREATE AN UNDERSTAND UNDERSTAND START WITH BE TEST
LXD PLAN YOUR
LEARNERS
03 DESIGN
CONSTRAINTS
WIREFRAMES CONSISTENT EARLY
FOCUS ON MOTIVATION
Motivation is the key for the learner to energize, direct,
learn and gain from the course. LXD should focus on
unleashing the intrinsic motivation of the learners by
including elements such as:
Intuitive storytelling
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LXD BEST 01 02 03 05 06 07
PRACTICES CREATE AN UNDERSTAND FOCUS ON START WITH BE TEST
LXD PLAN YOUR
LEARNERS
MOTIVATION 04 WIREFRAMES CONSISTENT EARLY
UNDERSTAND
DESIGN CONSTRAINTS
Before embarking on any LXD process understand the
design constraints such as:
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LXD BEST 01 02 03 04 06 07
PRACTICES CREATE AN UNDERSTAND FOCUS ON UNDERSTAND BE TEST
LXD PLAN YOUR
LEARNERS
MOTIVATION DESIGN
CONSTRAINTS
05 CONSISTENT EARLY
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LXD BEST 01 02 03 04 05 07
PRACTICES CREATE AN UNDERSTAND FOCUS ON UNDERSTAND START WITH TEST
LXD PLAN YOUR
LEARNERS
MOTIVATION DESIGN
CONSTRAINTS
WIREFRAMES
06 EARLY
BE CONSISTENT
Inconsistent and Incoherent learning experiences lead
to cognitive overload. Ultimately impairing your
learner’s ability to meet learning objectives.
For Example:
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LXD BEST 01 02 03 04 05 06
PRACTICES CREATE AN UNDERSTAND FOCUS ON UNDERSTAND START WITH BE
LXD PLAN YOUR
LEARNERS
MOTIVATION DESIGN
CONSTRAINTS
WIREFRAMES CONSISTENT
07
TEST EARLY
Even with all the right LXD elements, a learning course
may fail to create the desired learning experience.
Therefore, it is extremely important to test learning
courses with a group of actual learners as part of the
usability testing. When testing:
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“Learning experiences are like journeys. The journey starts where the
learning is now, and ends when the learner is successful. The end of the
journey isn’t knowing more, it’s doing more.”
Julie Dirksen
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It’s the Journey not the Destination
LXD is never over. There is a need to constantly observe the learner’s behavior in their actual
work environment to design the best learning experience for them. Use these best practices
and tips to reinvigorate your learning and development courses, and create pleasurable
learning experiences, not programs.
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About Infopro Learning
Infopro Learning’s Mission is to make organizational learning a competitive advantage for its
customers by delivering modern learning experiences that improve employee performance. As
a full-service L&D outsourcing company, we have been solving the biggest learning, training,
and performance improvement challenges for over 20 years.
We make two key promises to our customers: meaningful learning experiences, and
measurable performance transformation. Learning experience design is how we live up to that
first promise, and our strategy that focuses on the end result is how we use meaningful
learning experiences to achieve our second promise.
If you want to engage your learners with learning programs that are designed to increase
business results and deliver meaningful experiences, we’d love to hear from you.
Contact Us
Visit: www.Infoprolearning.com
Call: (609) 606 9984
Write: info@infoprolearning.com
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