Service Bulletin

Product:VersaLink B400, B405 (1)

Product Market Product Code Voltage
T8601-02-03 B400_N NA 6HB 110V
B400_DN NA 6HB 110V
Subject: Product Announcement
B400_DNM NA 6HB 110V
Operational Groups: US, XCL, XE, DMO B400_YDN NA 6HB 110V
B400V_N DMO-W 8HB 220V
Announcement B400V_NA DMO-W (Argentina) 8HB 220V
The VersaLink B400/B405 family is being introduced as a B400V_NC DMO-W (Chile) 8HB 220V
replacement for the P3610/WC3615 in the Workteam Mid B400V_NP DMO-W (Peru) 8HB 220V
segment of the A4 monochrome portfolio but with enhanced
B400V_DN DMO-W 8HB 220V
features and capabilities to enable growth in this market segment.
The software and controller platform for this product family are B400V_DNA DMO-W (Argentina) 8HB 220V
new and offer a much higher level of functionality than the B400V_DNC DMO-W (Chile) 8HB 220V
products they replace. The MFP and SFP configurations share a B400V_DNP DMO-W (Peru) 8HB 220V
common print engine platform with the Phaser 3610 printer and B400V_N EU/DMO-E 8HB 220V
WorkCentre 3615 MFP and 3655 MFP. B400V_DN EU/DMO-E 8HB 220V
Product Announcement is February 15, 2017. B400V_DNM EU/DMO-E 8HB 220V
B405_DN NA 9HB 110V
B405_DNM NA 9HB 110V
B405_YDN NA 9HB 110V
B405V_DN DMO-W 2HX 220V
B405V_DNA DMO-W (Argentina) 2HX 220V
B405V_DNC DMO-W (Chile) 2HX 220V
B405V_DNP DMO-W (Peru) 2HX 220V
B405_DNAR DMO-W (Argentina) 2HX 220V
B405V_DN EU/DMO-E 2HX 220V
B405V_DNM EU/DMO-E 2HX 220V
Key: V = 220V,
VersaLink B400 VersaLink B405 N = Base,
A = Argentina C = Chile, P = Peru,
M = Metered, R = Direct Ship
Options D=Duplex,
 550-Sheet Feeder  Wireless Network Adapter
 Stand / Cart  FDI (available post-launch)
 TWN4/RFID Card Reader  16GB Solid State Drive
Product Codes
Bulletin Contact: Terry Ennis Intelnet: 8*875-3867 e-mail: Terry.Ennis@xerox.com
SLDS Code(s): KAI Date: 03 February 2017 page 1 of 4
Service Bulletin
What’s New and Different
• The B400/B405 have smartphone-like, icon-based user
interface on a 5” Touch Screen. Icons are customizable.
• B400/B405 share a new Embedded Web Server
• Print speeds (up to 47/45 ppm for Letter/A4 paper)
• Single head scanner (dual-pass DADF) and scan preview
(B405)
• Mobile print workflows (AirPrint, Google Cloud Print, etc.)
• Remote Management capabilities (AMR / ASR)
• Convenience Authentication
• Device Cloning
• Enhanced Ready Range Compliance
• Improved Access Control & User Permission features
See the B400/B405 xerox.com site for a full list of the
Features and Benefits.
Service Training
There will be a New to Family training package offered which will
cover both the B400 and the B405 since they share the same print
engine.
The training curriculum is designed to be taken without access to
hardware, however, your learning experience will be enhanced if it
is possible to have hardware present. There is also an additional
Exercise Guide that is available for those with access to hardware.
The course will take approximately 2.5 hours to complete (with an
additional 3 hours required for working through the Exercise
Guide).
Service Training (Required):
 VERSSVC – B400/B405 Controller Service Training
(1 hr. Take this training before product training)
 VB40NTF – B400/B405 Service Training (2 hrs)
Bulletin Contact: Terry Ennis Intelnet: 8*875-3867
SLDS Code(s): KAI Date: 03 February 2017
Prerequisites for this New To Family training are the following:
 S009127 - Introduction to Office Printing (2 hrs)
 S009128 - Monochrome Laser Technology (1 hr)
 S009129 - Scan & Copy Fundamentals (1 hr)
 FAX101 - Fax Fundamentals (6 hrs)
Training is available as E-Learning on L@X.
The Certification test is available on L@X for all OPCOs. Regions
that use other testing systems can access the test as outlined in
the Testing and Support PDF in the training.
For those with access to L@X, Partner Engineer Hub (XE
only), or Partner Net Portal (DMO only):
The B400/B405 service training and support materials will be
posted in each of these systems. The items that will be posted
are the same as shown in the kit contents.
For those who do NOT have access to L@X, Partner Engineer
Hub (XE only), or Partner Net Portal (DMO only):
There is also a B400/B405 service training kit that is available for
order through MAPS/ICOM. The part number is 702S01476.
The kit contents are the following:
 Read Me Insert
 VersaLink B400/B405 Service Training CD
 VersaLink B400/B405 Controller Training CD
 Customer Documentation and Software CD
(includes User Guide, Install documentation, and Print Drivers)
The Service Manual is available in PDF format. The PDF is
available on GSN Website – Library 500, sub-library 7387. An
EDOC is also available.
Ordering Spare Parts
e-mail: Terry.Ennis@xerox.com
page 2 of 4
Service Bulletin
Spares will be stocked in Webster for USEU, USCU, GDO, XCL, Supplies
GIS, CPO, and DMO-W. Toner
Spares will be stocked in Venray for XE and DMO-E.
Service providers should follow their standard processes for Standard Sold Toner - NA/XE - Black 5.9K 106R03580
ordering spare parts. Please contact your service manager for Standard Sold Toner - DMO - Black 5.9K 106R03581
ordering details. High-Capacity Sold Toner – NA/XE - Black 13.9K 106R03582
High-Capacity Sold Toner - DMO - Black 13.9K 106R03583
Warranties / Service Extra-High-Cap Sold Toner – NA/XE - Black 24.6K 106R03584
USEU / XCL: No base warranty offered. FSMA or cost per page Extra-High-Cap Sold Toner - DMO - Black 24.6K 106R03585
plan available. Worldwide Metered - Black 24.6K 106R03586
On-site service provided by CSEs / NSPs / TSRs. Other Supplies
Drum Cartridge 65K 101R00554
USCU / CPO Canada: 12 month warranty via on-site service. CRUs
Service Extended Warranty for 2, 3, or 4 additional years of on- Maintenance Kit (110V Fuser, 2nd BTR,
site service will be offered. 200K 108R00119
rollers)
Authorized Partners (Dealers / ASPs) CSE, SDP, RSP providers Maintenance Kit (220V Fuser, 2nd BTR,
200K 108R01120
enabled to provide on-site service. rollers)
Feed Roller Kit 100K 116R00003
GIS: No base warranty offered. Warranty plans for purchase
determined by provider. Toner yield is based on ISO/IEC 19752 Test Standard. Toner
consumption varies depending on image, area coverage and
On-site service uplift offered by GIS service force. media that is used. Drum cartridge yield based on average 3
page job lengths. Rollers are common with P3610/WC3615
DMO-E / DMO-W: 12 months on-site service. Each region will
establish their own warranty entitlement. Brazil is 90 days.
On-site service provided by ASP’s.

XE: 12 months on-site service for non-metered products, for

metered accounts, service included in contract.
On-site service provided via CSE or 3rd party service providers.

Bulletin Contact: Terry Ennis Intelnet: 8*875-3867 e-mail: Terry.Ennis@xerox.com

SLDS Code(s): KAI Date: 03 February 2017 page 3 of 4
Service Bulletin
Second Level Support – Hardware & Software
nd
The 2 Level support focuses on having in-depth product and
system knowledge on hardware, applications, software and
network problems to assist technicians in over-the-phone problem
resolution and support. The 2 nd Level Support phone analyst will
go into greater detail with the Technician for problem isolation.
They utilize a variety of knowledge bases to assist in problem
resolution. 2nd Level Support maintains its own database of
information that is a compilation of information from the field, PDT,
and experienced sources.
LEO US, GDO, XCL, CPO-US, CPO, GIS -> supported via
Wilsonville.
Once you call into 1-800-249-0347, use the following prompts:
 CSE / TSR (CSP): Opt#1
 SDP: Opt#2
 ASP: Opt# 3
 GIS: Opt# 6
 PSP: Opt #8
XCL TSR (CSP) (French speaking only):
Translation assistance through the St. Laurent Hotline -> 1-800-
432-9779
DMO-W: Xerox Direct Technician, Reseller, or ASP -> Local
Country/Regional Expert -> 2nd level HW/SW Support
(USSG Wilsonville).
DMO-E: Xerox Direct Technician, Reseller, or ASP -> NTS -> 2nd
level support HW/SW via CSO Webtool
Bulletin Contact: Terry Ennis Intelnet: 8*875-3867
SLDS Code(s): KAI Date: 03 February 2017
XE: Xerox Direct Technician, Service Partner, ASP -> NTS /
Escalated HW-SW Support (Dublin CSC) -> 2nd level HW
(Dublin CSC) via CSO Webtool or SW (Villepinte), ESAP or
XSAP (as per country system)
Machine Installation
USEU / GDO / NAAO / XCL
D/RC (Delivery/Removal Carrier) install or customer self-install
only. If CSE assistance is required it will be available at time and
materials costs.
NOTE: (For XCL only; Rigger and/or TSR (CSE) Network install or
RMI is available in some markets.)
USCU / CPO (Canada)
The B400 and B405 are customer installable. If the customer
requires installation, this should be supported or arranged by the
sales partner and is a billable service. Depending on area and
method of sale some options that maybe available are: install by
sales partner, service partner install or CSE install at full T&M cost.
GIS
The B400/B405 are customer installable. If the customer requires
installation, this should be supported or arranged by the local GIS
service
XE
The machines are customer installable. Value-added services,
including install, will be concessionaire dependent
Expiration: 2-28-2018
e-mail: Terry.Ennis@xerox.com
page 4 of 4