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SANJAY PALI

sanjaydpali@gmail.com
+91 9970835207

Skills A versatile, high-energy professional with the experience Salesforce


Applications/projects of large magnitude within strict time schedules, cost &
quality, targeting techno-functional assignments as Technical Manager,
Project Governance(Analytical technically leading multiple Salesforce applications(Currently
and Status reporting) Designated Associated Consultant)

Human Capital Mgmt Profile Summary


(Recruitment, Train to Hire,
Performance Reviews) Over 10+ years of experience; including (6 years in Salesforce Technology
projects) leading and technically managing the full life cycle of Salesforce
projects design and implementation
Building Skill and Scale Certified Salesforce.com Administrator (ADM 201), Developer (DEV401) ,
Trainings, Business platform developer (PD1) and Service Cloud Consultant
development (Technonology, Certified technology professional with SCJP, SCWCD
Domain and Soft Skills, Exposure in Leading Salesforce Implementation, Enhancement and support
Proposals and Value Added engagement.
Services ) Experience in Leading Sales and Service Cloud implementation and support.
Followed the project life cycle methodology defined under the process
framework as a core team member and ensured that customer deadlines
Salesforce.com Service Cloud were met within project budgets
skills Exposure to Agile, Iterative and waterfall Project methodology
Extensive experience in working with the customer to gather requirements
Salesforce.com Sales Cloud and provide Salesforce solutions and prototypes
Worked as a Pre-sales team member to create solution, manage estimates
Leading Salesforce the estimates, project plan, project schedule, resource allocation and
projects(Distributed Delivery expenses to ensure that targets were reached
Management –Technical and Extended help to business unit so as to manage large and complex projects
Functional) or multiple components of a large project
Communicated with internal/external clients to determine specific
requirements and expectations; managed client expectations as an indicator
Leadership/Management of quality
Devised Quality Assurance (QA) and release management processes to
Quality Assurance support developers and Quality Assurance (QA) staff across critical software
solutions.
Worked as a Technical Manager, Tech Lead, Designer, Developer on various
Strong Work Ethic and Integrity projects
Exposure to SugarCRM as a functional Lead
Salesforce and Java Technical Acquainted with SalesForce.com procedures and policies .
components
Timeline
Infokall
Enterprise
KP Solutions
Solutions
Ltd.

May’07- Nov’08 Feb’09- Oct’09 Nov’09- Aug’10 Since Sep’10

Zeus Tata
Numerix Consultancy
Pvt. Ltd. Services
Ltd.

Work Experience
Since Sep’10Tata Consultancy Services Ltd.,Pune as Assistant Consultant
Nov’09-Aug’10 Infokall Enterprise Solutions Ltd., as Software Engineer (worked for Tech Mahindra through
Infokall)
Feb’09- Oct’09 Zeus NumerixPvt. Ltd.,Pune as Software Developer
May-07- Nov-08KP Solutions, Nagpur as Software Developer

Key Result Areas:


Clarified and validated business rules at the time of requirement gathering, that resulted in major improvements in data
quality and integrity
Gathered functional requirements from stakeholders through interviews, user stories, workshops, prototypes and wire
frames
Managed offshore team for the Salesforce CRM Group supporting roll-out of the new application
Created a software design process to translate business requirements into technical design documents resulting in improved
quality control and output that was ‘right the first time’
Mapped requirements of clients as well as different Service Providers, Senior Management, Vendors / Consultants & other
Stakeholders for ensuring effective translation of business needs into technology requirements in adherence with company’s
objectives
Provided various technical suggestions, solutions and troubleshooting assistance during development and deployment
Interacted (onsite & offshore) with the client for requirement gathering; evaluated technical and commercial feasibility of
solutions
Identified, conceptualized and documented appropriate technical solution approaches for various business scenarios and
challenges

Education
Master of Computer Applications from RTM Nagpur University in 2007 year
Diploma in Computer Science & Application from RTM Nagpur University in 2005 year
B.Sc. Computer Science from Amravati University, in 2004 year

Certifications
Salesforce Certified Service Cloud Consultant (WI17) in 2017
Salesforce Certified Platform Developer I (WI17) in 2017
Salesforce.com Certified Administrator (SU14) in 2014
Salesforce.com Certified Force.com Developer (WI14) in 2013
SCWCD Certification Sun Certified Web Component Developer in 2009
SCJP Certification Sun Certified Java Programmer in 2008
Oracle SQL Oracle certified for SQL (Oracle 9i) in 2007

Personal Details
Date of Birth: 22nd April 1984
Languages Known: English
Address : Wakadkar wasti, Wakad, Pune- 411057
Passport No.: H0359240

Please refer to annexure for details on projects:

Project Summary
Description: Enhance existing Salesforce system as per business need and demand
Project: Enterprise_IT which is based on Service Cloud. Follow Agile Methodology to upgrade the system.
Client: USA Manufacture organization. Role: Technical Manager, Managing offshore team, Salesforce development.
Period: Jan’16-Till Date Tools/Platform: Salesforce
Highlights:
Interact with Product owner for requirement understanding.
Report and handle offshore team activities.
Active participation in Development till Deployment phases of Sprint cycle.
Handle bug fixes reported by QA or client.

Description: SFDC Enhancement and Support Help Salesforce application user to


resolve issue/ bugs in running applications
Project: Retail Investment Bank Enhancement Includes: Based on the change request gather requirements from
Client: Subsidiary company of USA user, Customize Salesforce environment and deploy changes in production
Financial Bank Support Activity: Support service request and issues for all running Salesforce
Period: Nov’13-Dec’15 Application.
Role: Technical Manager/ Salesforce Tech Lead
Tools/Platform: Salesforce
Highlights:
Handles all support and enhancement requests
Update and maintain Salesforce org/support documents

Description: SFDC Enhancement and Support


The project aims at manage, maintain and support Salesforce applications. Help end
Project: Energy and Procurement users and support team to resolve their runtime issues in Salesforce applications
Client: A largest Energy and Power Enhancement Includes:
company in UK. Gather requirement from the client, design the development plan, Customize
Period: Oct’12-Oct’13 Salesforce environment and deploy changes in production across all the modules of
SFDC.
Support Activity:
Handed Level 1/Level 2 Salesforce issues. Support service request and issues for all
running Salesforce Application.
Role: Salesforce Tech Lead
Solution Environment:Windows
Tools: Salesforce
Highlights:
Gather user requirement for monthly planed release
Help client to finalize changes for release and chalk out the development plan
Configuration of Salesforce.com as per the requirement
Resolve incident and issue faced by the application end users
Creating and managing users profile(SSO user’s account)
Manage small support team of size three members
Provided L1 & L2 support for SFDC Incidents which include
Create/ Review/Maintain all required support documents

Description: This application is used to capture the electronic signature of customer


for their respective accounts. Esignature provides all the necessary stuff like form,
signatory to web server. So that it can accomplice the signing ceremony
Project: eSignature Role: Team Member
Client: A Leading bank in Canada Solution Environment : JAVA, J2EE, Windows
Period: Jun’12-Sep’12 Tools: RAD, Silanis services
Highlights:
Analysis of existing system and business flow
Set up the local environment for development
Steered UI development & Integration Testing

Description: SFDC Config


The projects aims ate delivering Enhancements and Quick Wins across all the
modules of SFDC.
Level-2 support to the client for SFDC incidents
Project: BaseIT - QACC – MUM
Client: A leading manufacturer and Role: Salesforce Developer
supplier of Network equipment Solution Environment : Windows
Period: Jan’12-May’12 Tools: Salesforce
Highlights:
Provided L2 support for SFDC Incidents which included
Configuration of Salesforce.com as per the requirement
Creating Custom Reports
Creation of Validation Rules, Workflows & Approval process

Description: CEG-Open Source Technology Group


Component Engineering Group (TEG) is pioneering group in TCS which understands
new technology and leverage's them for providing the customers with a cost efficient
and technological high end solution, which gives the customer a competitive edge
Project: CEG Open Source over its competitors.
Customer: Tata Consultancy Services Role: Product Specialist / SFA Lead
Period: Sep’10-Jan’12 Solution Environment: Linux-Fedora, Windows
Tools: Salesforce, OFBiz, Magento, SugarCRM, vTiger
Highlights:
Analysis of existing system and business flow
Conducted requirement analysis, Effort Estimates and making various
RFPs(Request for Proposal),RFIs(Request for Information)
Created Demo/PoC for OFBiz, Magento ecommerce frameworks

Description:
LIMS is to create a step change in the Timescales and Costs associating with
launching new products or technologies. This is achieved through the cost
advantages of using a COTS product (here Cramer). It provide a simplified view
of BT network inventory, deployed and planned, as well as an understanding of
Title: 21CN-LIMS how inventory is utilized across multiple services. LIMS improves quality of
Client: A Multinational Telecom service service by reducing operating costs.
provider) Highlights:
Duration: Three Months Formulated Data Base Script and development of wiki page in FitNesse Tool
Technology: Java, PLSQL
Role: Team Member
Description: Qwest Metro Optical Ethernet (QMOE) provides high quality
telecommunication services to business customers for inter/intra company use, in
different areas of US. This application is a replacement for the current traditional
offering and provides a standard service API for inventory CRUD activities. ICL layer
Title: CramerQwest is created on top of all inventory systems which includes business logic for mapping
Client: One of the largest Northbound client requests to southbound service availability.
Telecommunication provider, Inc. US) Highlights:
Duration: Three Months Built requirement design of the project
Technology: Java, Crammer Tool Development/Coding of modules as per requirements
Role: Application Developer Coordinate with onsite team to meet the requirements
Development of reports as per requirements

Description:
British Telecomm is the official communications services Industry which provides
Telecommunication and private networks services to the different business areas
such as personal use, British government and private industries, non-profit
Title: P&B-PACS-Refactoring organizations in Europe. PACS deals with the automation of all the BT business
Client: A leading Telecom provider in requirements. This project module particularly handles the requirements of BT
UK business for private industries in Europe.
Duration: Two Months Highlights:
Technology: Java, Flex Development/Coding of modules as per requirements
Role: Application Developer Implementing Change Requests
Conducted unit testing, integration testing and UAT
Owned complete task: Finding out the total response time of the System against
particular action taken by the user and generate a log file as a report

Description: It is CRM(Customer Relationship Management) based web based


application for managing contacts, meetings, mails and other tasks of any
organization working over extended geographic area.
Title: CRM Co-Coordinators Highlights:
Duration: Seven Months Implementing modules of project
Technology: JSP, Struts, Oracle
Role: Application Developer
Description: TRA is a provider of hotel accommodation, ground travel products,
and related services to the travel trade, connecting Travel Suppliers with Travel
Sellers around the globe.
Title: TRA This Custom sales application provides TRA with the following features Lead
Duration: Five months Management, Account Management, Contract Maintenance, Query Management and
Technology:Salesforce.com, Apex Reports
Role: Developer Highlights:
Requirements Gathering and Gap Analysis
Evaluated Salesforce.Com for Client’s Business Requirements
Customized test instance with basic business requirement

Description:
It will be used to trace all the geographical images (“.tiff” images) captured by
satellite and concerned with loading such large sized images into the computer’s
Title: Space Imaging memory so that these images will help scientists to make analytical decisions on the
Duration: Five Months basis of clarity of these images
Technology: JSP, Servlets ,Java Highlights:
script Spearheaded development of the application, unit testing, integration testing
Role: Team Member

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