Gas Iso Quality Manual

SONA INDUSTRIES GASES LTD.
(SIGL)
QUALITY MANUAL
NIS ISO 9001:2008
ISSUE NO. O1
COPY NO:
Km 1, Ijoko Road,
Sango Ota,
Ogun State
Nigeria.
COMPANY SONA INDUSTRIES GASES LTD.
DOCUMENT TITLE QUALITY MANUAL
REVISION NO 0 REVISION DATE 0
ISSUE NO 01 ISSUE DATE 02/10/2012
TABLE OF CONTENTS
SECTIONS CONTENTS PAGE
i. Cover Page 1
ii. Table of content 2
iii. Foreword 3
iv. Authorization 4
v. Document History 5
vi. Introduction 6
vii. SONA GAS Vision Statement 6
viii. SONA GAS Mission Statement 6
ix. Responsibility 7
x. Scope 7
xi. Application 7
1. Quality Management System Documents 7-8
1b. Medium of communication 8
2. Status of the Quality Manual 8
2b. Distribution List 9
3. Supporting Codes, Specifications, and Standards to the 9 – 11

Quality manual
3b. Abbreviation used 12
3c. List of Processes 13
4.0 Quality Management System 14 – 20
5.0 Management Responsibility 21 – 26
6.0 Resource Management 27 – 29
7.0 Product Realization 30 – 37
8.0 Measurement, Analysis and Improvement 38 – 46

Appendix 1 Processes Interaction Chart 47
Appendix 2 Corporate Organogram 48
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iii. FOREWORD
The purpose of the Quality Manual is to ensure that there are clear guidelines for
the operation of SGL (SONA Industries Gases Limited) Quality Management System
(QMS) whereby Management attention is focused on continual improvement in all
areas that can affect the quality of our product and services, to make it possible for
IPI to deliver the best quality at all times.
This manual meets the requirements of:
1. The requirements of NIS ISO 9001: 2008 Standard

2. The requirements and expectations of our Customers
This Quality Manual supports our Quality Policy defined on page 22 and it is
distributed as a controlled document.
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MANAGING DIRECTOR
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iv.
AUTHORIZATION
Prepared by:
Management Representative
Approved by:
Managing Director
Holder’s Name:
Designation:
Signature:
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vi. INTRODUCTION
COMPANY PROFILE
Sona Industrial Gases Limited was incorporated in September, 2011.
Operations started accordingly during the same month.
The company is having a 200cum/hr Air separation Plant producing
Oxygen and Nitrogen and 45cum/hr Acetylene gas production plant.
We produce Oxygen, Medical Oxygen, Acetylene, Argon.
vii. SONA INDUSTRIAL GAS VISION STATEMENT

Ensure 100% SAFETY in Operation
Ensure consistency in Quality of Products
Ensure continuous improvement on product quality
viii. SONA INDUSTRIAL GAS MISSION STATEMENT
To be the prime manufacturer of Industrial, Medical and Speciality Gases in

Nigeria, catering to all walks of life with Quality Products & Services at
competitive while remaining socially responsible operator & reference point in
industrial gases industrial in Nigeria.
ix. RESPONSIBILITY
The Quality Management System described in this Manual is based on the
requirements of the NIS ISO 9001:2008. Adherence to the guidelines given in the
Quality Management System is the responsibility of all personnel in the
Company and the role and responsibilities of the key personnel delegated to
implement the system are described in this Manual.
x. SCOPE
Our company’s business presently covers the manufacturing and sales of
industrial gases and different types specially Gases.
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xi. APPLICATION
The following clauses of NIS ISO 9001:2008 QMS are not applicable to SIGL
due to the nature and structure of our operations:
a. Clause 7.3 – Design and Development
b. Clause 7.5.4 – Customer Property
c. Also, there are no outsourced processes included in our operations.
1. QUALITY MANAGEMENT SYSTEM DOCUMENTS

The Quality Management System established and maintained at SIGL is
designed to ensure that all products and services conform to specified
requirements and it describes the link between the various documents
comprising the System.
Quality Manual
The Quality Manual is a document which describes the company’s Quality
Policy, Corporate objectives, Organization and Authority and the process of
Management review for continual improvement that is specific to SIGL
operations.
Standard Operating Procedures (SOP)/Process Manual

SOPs/Process Manual detail out how the work is carried out in each unit and
plant, manner in which the work is carried out, ways to control results and
other corporate operational guides.
Document and Records

Document and Records described in the Quality Management System
include test results, audit records, Quality Management System standards
and minutes of Management Quality review meeting.
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A list of these documents and records is maintained. The Quality

Management System has been designed to meet the requirements of NIS ISO
9001:2008 standard for Quality Management System.
Forms and Registers
Applicable forms and registers required for effective implementation and
continual improvement of QMS in SIGL
Medium of Communication
English language is used as medium for communication, and we use
electronic channels such as Telephones and internet to have cost-effective
and speedy communication locations and users.
2. STATUS OF THE QUALITY MANUAL

This Quality Manual is Issue No. 01
2.1. DISTRIBUTION LIST
MANUAL NO. HOLDER
1. Managing Director
2. Finance Controller
3. Operation Manager
4. Management Representative
5. Plant Manager
6. Plant Engineer
7. Personnel Manager
8. Quality Control Officer
9. Regional Sales Manager
10. Logistic Supervisor
11. Store keeper

12. (External Distribution) Standards Organization of Nigeria
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2.2 RESTRICTION
The Quality Manual is the exclusive property of SIGL. It must not be
reproduced in whole or in part or disclosed to third parties without a prior
written permission from SIGL’s authorized Management Representative.
3. SUPPORTING CODES, SPECIFICATIONS AND STANDARDS TO THE QUALITY

MANUAL
NIS ISO 9004-1 Quality Management and Quality Management System

Elements-Guidelines
NIS ISO 10011 Guidelines for Auditing Quality Management Systems
NIS ISO 9001:2008 Quality Management System - Requirements

3.1 DEFINITION OF TERMS & ABREVIATION
The following shall be referenced from time to time:
3.1.1 Definition of Terms

Conformity: Being as per specifications
Corrective Action: An action taken to set right defect caused

due to non-conformity in order to prevent re-
occurrence.
Customer: Any one buying or using a product produced

by SIGL.
Management
Representative: The Operations Manager or any authorized
member of SIGL Management who is
responsible for implementation of the system
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as well as monitoring performance against

standards stated in the Manual.
Non Conformity: Not being as per specification
Organization: SONA INDUSTRIAL GASES Limited. (SIGL).
Preventive
Action: An action taken to prevent occurrence of a
non-conformity defect(s).
Quality: The totality of characteristics of the product

that bears on its ability to satisfy stated and
implied needs.
Quality
Assurance: All the activities planned and systems designed
and implemented within the Quality
Management System, which makes it possible
for SIGL to meet required quality standards.
Quality Control: Taking all steps to make sure the product quality
is in line with the standards.
Quality Manual: A document stating the quality policy and

detailing the Quality Management System of
SIGL.
Quality Policy: The overall intention and direction of SIGL with

regards to quality as formally expressed by top
management.
Specification: Basic parameters/features for the product.
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Supplier: Any person/body/organisation that caters to

the raw materials/services to SIGL, to enable
production of the product.
Traceability: The ability to trace the history, application or

location of an entity by means of record
identifications.
Concession: Allowing a non-standard product to be sent out

of the factory.
3.1.2 ABBREVIATION USED
MD : Managing Director
FC : Financial Controller
RSM : Regional Sales Manager
LPO : Local Purchase Order
NC : Non Conformity
MR : Management Representative
QCO : Quality Control Officer
QM : Quality Manual
QMS : Quality Management System
SIGL : SONA INDUSTRIAL GAS Ltd.
SOP : Standard Operating Procedure
GRN : Goods Received Note
SRN : Store Requisition Note
SIC : Shift in Charge
PM : Plant Manager
PE : Plant Engineer
FP : Finished Products
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3.1.3. LIST OF PROCESSES

1. Human Resources and Admin
2. Quality Control
3. Production
4. Finance
5. Sales & Marketing
6. Store
7. Logistics
8. Maintenance
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4. QUALITY MANAGEMENT SYSTEM

This section comprises of the following sub-clauses:
4.1 - General requirements
4.2 - Documentation requirements
4.1 GENERAL REQUIREMENTS

SIGL ensures consistent quality of its services and compliance with the
requirements of NIS ISO 9001:2008 in its processes. These include:
 Determination of processes needed for the Quality Management System.

These are as stated in the Company’s Process Interaction Chart (see
Appendix 1 in page 44). SIGL also identifies NIS ISO 9001:2008 requirements
are applicable to SIGL Operations.
 Determination and Establishment of the sequence of activities and
defining the level of interactions required between the core processes
and the supportive processes in order to ensure customer satisfaction and
profit maximization. The process chart following this section shows this
interaction as well as the various departmental procedures.
 Determination of criteria and methods needed to ensure both the
operation and control of all identified processes are effective through
proper documentation.
 Ensure the availability of resources and adequate circulation of
information necessary to support the operation and monitoring of all the
processes.
 Monitoring, measuring and analyzing those identified processes through
periodic Audits, management review meetings.
 Implementation of necessary actions to achieve planned results and
continual improvement of all identified processes.
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4.2 DOCUMENTATION REQUIREMENTS

4.2.1 GENERAL
a) SIGL Quality Management System documentation comprises the Quality
policy and objectives, Quality Manual, SOP, Registers, Formats and Drawings,
Records specifically required by NIS ISO 9001:2008 and other records
maintained by the system.
The company establishes implements and maintains an effective quality

management system in order to ensure that all quality related activities
provide products or services that meet the Quality Policy and or any other
specified customer requirements on a continuous and consistent basis.
The structure of SIGL Quality Management System documentation is shown
below:
SIGL Quality Manual States approaches

(Including the Quality Level a and responsibilities
Policy, Objectives in SIGL Quality
and Six Mandatory Management
Procedures) System
Answers how the

SOPs Level b assignment is to be
carried out
Reports, Records Results or outcome

Statistical Charts and of activities carried
Registers, Formats Level c out above
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In a nutshell, the SIGL Quality Management System documentation includes but

not limited to the following:
a) Quality Policy Statement and quality objectives contained in this quality
manual
b) SIGL Quality manual.
c) SOPs / Process Manual
d) Records specifically required by NIS ISO 9001: 2008 and other records
maintained by the system.
4.2.2 QUALITY MANUAL

The quality manual is the apex document describing all operations in SIGL
therefore it includes and not restricted to:
a. Statement of the policy and the scope of the Quality Management

System that is to ensure customer requirements through all processes
taking place.
b. Brief and reference to the six mandatory procedures controlling activities
in the quality management system which is imbedded in this quality
manual.
c. Interaction of different processes and related quality records as shown in
flowchart (Appendix 1 in page 45)
4.2.3 CONTROL OF DOCUMENTS

In compliance with the NIS ISO 9001:2008 requirements for documents
control, the Company has put in place appropriate procedure for control of
all relevant Quality Management System documents.
The procedure defines responsibilities for:

a. Approval of documents for adequacy prior to issue;
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b. Review and update of document as necessary and re-approval of

documents as required.
c. ensuring the changes and the current revision status of documents are
identified;
d. ensuring that relevant versions of applicable documents are available at
points of use;
e. ensuring that documents are legible and readily identifiable;
f. ensuring that adequate prevention of unintended use of obsolete
documents through the application of suitable identification to them if
they are retained for any purpose.
g. ensuring documents of external origin are identified, stored and
distributed appropriately.
The procedure is outlined below:
 CONTROL OF DOCUMENTS PROCEDURE
 SCOPE
This section of the Quality Manual covers the procedure for the effective
control of the preparation, review, approval, authorization, distribution
and amendments/changes of documents relating to quality management
system in SIGL.
 APPLICATION
 This procedure applies to all documents and records that affect quality
management system functions. Some of them are:
 SIGL Quality Manual
 Departmental SOPs
 Forms and Registers
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 RESPONSIBILITIES
 The Management Representative is responsible for the preparation,

maintenance, updating, amendments and control of distribution of the Quality
Manual. The various Departmental Units are responsible for implementing
procedures in their respective departments.
 DOCUMENT APPROVAL AND ISSUE
All quality documents and data review and approval are carried out as follows
prior to issue:
DOCUMENT TYPE PREPARATION APPROVAL AUTHORIZATION

/FINAL APPROVAL
Quality Manual Management
including six mandatory Representative Managing Director
procedures
Departmental SOPs Process Owner Process owner Concerned Units
Records/Forms/Registers Process Owner Process Owner Process Owner
4.2.4 CONTROL OF RECORDS
Records are vital to the SIGL Quality Management System because they
demonstrate the adequacy and the overall effectiveness of our operations.
They also provide evidence of whether activities, products or materials have

fulfilled the required parameters. A systematic approach is employed for
identification, collection, storage, protection, preservation, maintenance,
retention period and disposition of all SIGL Quality Management System
records.
There is a back up soft copy of all process records.
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 SCOPE
 This section deals with control of quality records within the scope of SIGL QMS.
 APPLICATION
 The procedure applies to all departments /units and to all kinds of records
needed to ensure effective operation of the Company’s QMS such as sales
order and sales reports, production reports, product test results, maintenance
records, customer complaints, training and personnel records among others.
 RESPONSIBILITY AND AUTHORITY
 The respective heads of department ensures compliance with the requirements

of this procedure.
 The following procedure is applicable:
 Collection and filing of quality records through suitable means. Reports are
filed orderly, in sequence and kept up-to-date so as to provide easy access
in terms of retrieval and to prevent loss.
 Use of suitable identification by title for quality records generated from quality
system related operations
 Quality records are legible and easily retrievable from point of storage
 Quality records are kept in suitable medium such as file cabinets, lockers or
electronically to prevent damage and to ensure adequate protection
 Quality records retention period depends on records types and usefulness to

the system. But, SIGL KEEPS THEM FOR 5 years. Obsolete records are disposed
of as at when necessary by the respective process owners through the
general waste bins which are periodically collected.
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 Filing is done on subject or activity basis and content firmly held together.
 A list of relevant quality records is maintained and kept up to date on
departmental basis for control and tracking purposes.
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5. MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT

SIGL Management is committed to effective implementation of its Quality
Management System and to continual improvement. In order to demonstrate
these commitments, management ensures that;
 Suitable Quality Policy and Quality Objectives are maintained.

 Effective means of communication (see clause 5.5.3) among all staff and
suppliers are established to ensure that everybody understands the
importance of meeting customers and regulatory requirements.
 Plans are established and implemented for evaluation of the company’s
quality management system.
 Provision of adequate resources required for effective implementation of
the quality management systems are provided.
 Periodic reviews of the entire processes are carried out in order to ensure
continuous customer satisfaction.
5.2 CUSTOMER FOCUS

SIGL has established and maintained documented procedures for contracts
and orders in order to ensure that customer requirements are determined
and are met with the aim of enhancing customer satisfaction.
5.3 QUALITY POLICY

SONA INDUSTRIAL GASES LIMITED IS COMMITED TO SATISFY CUSTOMER WITH
QUALITY INDUSTRIAL PRODUCTS AND SERVICES THAT EXCEED CUSTOMERS’
EXPECTATION AND TO OPERATE IN A SAFE ENVIRONMENT WITH THE AIM TO
CONTINUALLY IMPROVE ON QUALITY MANAGEMENT SYSTEM.
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In order to achieve the above stated Quality Policy, SIGL Management

ensures that:
 Is relevant to its core operations as Iron Products producing organization.

 Reveals the extent of Management commitment to the effective
implementation of NIS ISO 9001:2008 Standard and continual
improvement of its operations.
 Aligns with the overall corporate quality objectives, mission and vision
policies of SIGL.
 Is displayed at strategic areas, communicated, and understood by all SIGL
staff in order to ensure that they contribute positively to the achievement
of the organizational goals.
 Is reviewed as the occasion arises for adequacy and continuing suitability,
but standardized to be three (3) years review.
 That customer complaint & other feedback reports are promptly treated
to the satisfaction of our customer.
5.4 PLANNING
5.4.1 QUALITY OBJECTIVES
SIGL Corporate Quality Objectives are to ensure:
1) The establishment of a Quality Management System which meets the

requirements of NIS ISO 9001:2008
2) SIGL provides its customers optimum returns by employing best practices
and thrives to be the leader in the industry.
3) That SIGL Quality Management System is effective and capable of
consistently producing quality products.
Quality objectives are established at both corporate and departmental

levels. These are referred to as department objectives. They are established
on departmental basis.
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The MR ensures that all set quality objectives are measurable and are
consistent with the quality policy. The extent of realization of this quality
objectives or targets is reviewed during management review meetings or at
any other time in order to determine the level of customer satisfaction.
5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING

The QMS is structured in such a way that it covers all activities affecting the
QMS and includes the preparation of quality plans, the identification and
acquisition of all resources to achieve the requirements of NIS ISO 9001:2008
standard.
 It includes the control and maintenance of all tests or measuring

equipment to achieve the needed accuracy. It also includes training
of the personnel to provide the necessary skills required to carry out
duties in accordance with stated procedures.
 The integrity of the QMS is maintained when changes to the QMS are
planned and implemented. This is monitored through periodic internal
quality audit which is carried out at least twice a year to ensure the
effectiveness of the system.
The most important functions of the system are to monitor the company
activities, maintain integrity and prevent or minimize deficiencies.
The other function of the system is to identify and evaluate non-conformance
thereby ensuring that effective corrective action is taken.
5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1 RESPONSIBILTY AND AUTHORITY
In SIGL, the responsibility, authority and the inter-relationship of personnel who
manage, perform and verify work-affecting quality are defined and
documented in the employees Job Descriptions or schedules. SGL also
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maintain an organizational chart, which further describes the staff reporting

lines.
5.5.2 MANAGEMENT REPRESENTATIVE
The Operation Manager (OM) of SIGL Management staff is the
Management Representative for SIGL Quality Management system.
His responsibilities are as follow:

 Ensuring that SIGL processes needed for the Quality Management System
are established implemented and maintained in accordance with the
requirements of NIS ISO 9001: 2008 Standard.
 Ensuring that provisions documented in Quality Manual, and SOP’s are
followed to achieve SIGL Quality Policy.
 Reporting on the performance of the Quality Management System to SIGL
Management for review and improvement.
 Ensuring the promotion of awareness of customer requirements
throughout SIGL with the use of appropriate means.
 Communications on QMS with internal and external parties are handled
adequately.
5.5.3 INTERNAL COMMUNICATION

Internal communication medium include amongst others use of memos,
meetings, telephone and E-mails. The MR ensures that the medium of
communication on issues relating to the quality management system is
effective. The respective HOD’s also ensure that established communication
processes are effective within their departments.
5.6 MANAGEMENT REVIEW
5.6.1 GENERAL
The Quality Management Review Committee consists of the Managing
Director and all members of the Head of Units who are holders of manual
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numbers 02 to 13. Other Managers can be co-opted as required by the

Committee. The MR shall serve as the Secretary to the Committee and
copies of the minutes taken are retained for two (2) years.
The Quality Management Review Committee meets at least twice a year.

Management reviews includes assessing opportunities or improvement and
the need for changes in Quality Management System, including the Quality
Policy and Quality Objectives.
5.6.2 MANAGEMENT REVIEW INPUTS
The MR ensures that each planned review meeting considers the following
items as minimum on the agenda:
- Audit results
- Customer’s feedback
- Process performance and product conformity
- Status of preventive and corrective actions
- Follow up actions from the previous management review
meetings
- Changes that could affect the quality management system
structure
- Recommendations for improvement
5.6.3 REVIEW OUTPUT
Outputs from management reviews are recorded in minutes of meeting.

These records may reflect, amongst others:
- Decisions and actions for improvement of the QMS effectiveness

- Decisions relating to improvement on products/service delivery
processes
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- Decisions on customer feedback related issues

- Resources required for improving the QMS effectiveness
- Agreed improvements needed to enhance customers’
satisfaction
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6.0 RESOURCE MANAGEMENT

6.1 PROVISION OF RESOURCES
SIGL Management is committed to provide adequate resources (including
competent personnel, materials and equipment/working tools) to:
 Implement and maintain the QMS and continually improve its

effectiveness,
 Enhance customer satisfaction by meeting customer requirements,
 Ensure that operations in each department are capable of meeting
the intent of the company’s Quality Policy and Objectives.
Head of Units are responsible for identification of resources requirement for

each process assigned while the management ensures that resources are
provided for effective performance of assigned tasks.
6.2 HUMAN RESOURCES

6.2.1 GENERAL
Management ensures that the levels of competence of personnel required
for operations, which directly affect quality of products or services are
defined. Competence requirements are indicated on each staff job
descriptions. Personnel Manager ensures that Staff selection/recruitment
process consider the requirement competence for the job cadre.
The management has continually ensured that any personnel performing

work affecting the quality of products or services in SIGL gets the appropriate
education, skill, training and experience in order to perform his job efficiently.
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6.2.2 COMPETENCE, AWARENESS AND TRAINING

In SIGL quality related jobs are assigned to qualified employees with the
required education, training, skills and experience.
Training or any other appropriate action is provided for identified gaps while
records of personnel training, education, experience, skills and knowledge
acquired within the system are maintained. It is to ensure that adequate
actions to satisfy training needs are carried out.
Courses are planned to meet the identified training needs, and an

evaluation of the training given is available to assess the effectiveness of the
training given.
The respective UNITS HEAD ensures that staffs are aware of the importance of
their activities through appropriate means such as the staff job descriptions
and that they are also aware of their contributions to application objectives
to their departments.
Evaluation of training programmes or any other assigned activities is carried

out to determine how effective they are. Records of such evaluations are
maintained by the Personnel Manager
6.3 INFRASTRUCTURE
Infrastructure/tools needed for core operations within SIGL have been
identified, provided and maintained. The Management ensures adequate
provision of common infrastructures. These may include but not limited to
buildings, telephones, workspace, furniture, cabinets, process equipment,
laptops, supporting devices and other logistics.
The MD ensures adequate release of funds for identified infrastructure

facilities required for effective operation of SIGL QMS.
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6.4 WORK ENVIRONMENT

The M.D is responsible for ensuring suitable work environment for effective
performance of quality related processes. The critical ones are spelt out in
staff conditions of service, safety and health rules, office work environments,
amongst others and managed accordingly. The various Heads of Units
ensure that facilities put in place to enhance the work environment be
functional.
7.0 PRODUCT REALIZATION

7.1 PLANNING OF PRODUCT REALIZATION
Adequate planning is made for production related processes in order to
determine essential requirements needed to achieve high quality and higher
customer satisfaction. Product realization planning cuts across the core
processes such as Production, QC, Maintenance, Sales & Marketing and
supportive processes such as Personnel, Finance, Store and Logistics. Product
requirements are determined and documented in the following documents.
 Specification/product parameters
 Production plan
 Customer requirements
 Resources/materials needed to actualize the product/project
 Stages of inspection, validation, verification and testing as appropriate
 Acceptance criteria for both raw materials, packaging materials and
finished products
 Records/reports relating to product/process realization/performance
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7.2 CUSTOMER-RELATED PROCESSES

7.2.1 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCTS
SIGL through the appropriate Units has determined:
 Thorough understanding of customers’ requirements prior to execution

of customers’ LPO’s/Orders include necessary requirements that are
specified in agreement with customer requirements.
 Delivery and post delivery requirements are specified, where
applicable.
 Requirements not stated by customers but necessary for specified or

intended used are determined and implemented when necessary.
 Statutory and Regulatory requirements are determined, where
applicable
 Any additional requirements considered necessary by SIGL.
7.2.2 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT

Complying with customers’ requirements, warrant that we understand
customers’ orders, with particular attention being paid to quality
requirements, sizes, dimensions, quantity and date of delivery. Ambiguity in
orders is resolved.
The management of SIGL ensures that only authorized personnel confirms the
customer and product requirement before production is carried out. This is
confirmed with documented orders, in case of doubts. Changes to orders
are communicated to the appropriate personnel and where appropriate
documents are amended.
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Records of reviews and subsequent actions are maintained. These data are
reviewed to ensure that the Company is able to meet customer’s
specification as well as to deliver the goods on schedule. Details of
operations relating to customer requirements, amendment to contract and
records of contract executed are documented.
7.2.3 CUSTOMER COMMUNICATION

Regional Sales Manager:
 Handles customer feedback including complaints, enquires and

customer satisfaction monitoring
 Maintains customer communications related record on important
issues.
 Prepares information for new products.
QC Officer:
Handles customer feedback i.e. complaints investigation for customer

satisfaction monitoring
7.3 DESIGN AND DEVELOPMENT

SIGL operations do not involve design and development of product. Therefore,
the scope of QMS documentation and implementation exclude the
requirements for design and development.
7.4 PURCHASING
7.4.1 PURCHASING PROCESS
In SIGL Quality Management System, all purchasing activities are planned
and carried out under controlled conditions in order to guarantee maximum
customer satisfaction.
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Planned and controlled purchases include ensuring that materials from our
suppliers satisfy specified quality parameters needed for production and
customer expectations. Purchasing activities include evaluation and periodic
re-evaluation of suppliers, review of purchasing data and verification of
purchased products (where applicable).
The management has ensured that a high control is exhibited on the supplier
and purchased product based on how important and critical such
purchased product can affect subsequent product realization and final
product. Purchasing procedures are described in detail in the Purchasing
and Logistics Departmental SOP.
7.4.2 PURCHASE INFORMATION

The following procedure applies to handling of purchasing information within
SIGL QMS: Name, address, date, item, description, unit price, order value
and/or any other requirements for the items are specified in the purchasing
documents (LPO). Where required, qualification for personnel, equipment or
any special processes for the QMS is specified and reviewed prior to release
of purchasing documents to the supplier.
The concerned Head of Unit ensures that information on items to be

purchased are accurate and complete in line with specified specifications
before release of final purchasing documents to the supplier.
7.4.3 VERIFICATION OF PURCHASED PRODUCT

The QCO, Operation Manager, and the user Unit’s Head are responsible for
the verification / inspection of raw materials, packaging materials and Spares
parts (imported and Local) of the machines.
Verification arrangements on purchased products by SIGL or its customer at

supplier’s premises, where required, are stated in the purchasing documents
including methods and details of inspection and release. The Unit Heads
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ensures that receiving inspection is conducted and certification of

analysis/inspection certificate is issued where necessary.
The guidelines followed for inspection and Testing at the Materials / Spares
receipts stage are identified to ensure that the purchased product meets
specified purchase requirements.
7.5 PRODUCTION AND SERVICE PROVISION
7.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION
The Plant Manager, QC and Regional Sales Manager are responsible for
ensuring that adequate and conducive conditions needed to achieve high
quality product and other processes needed to ensure customer satisfaction
and highest possible machine efficiency exist within the factory. The
conditions include but are not limited to the following:
 The availability of information that describes the characteristics of the

product,
 The availability of SOP’s, as necessary,
 The use of suitable equipment,
 The availability and use of monitoring and measuring devices,
 The implementation of measurement and analysis, and
 The implementation of release, delivery and post-delivery activities.
7.5.2 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
The management of SIGL has ensured that all the results of the various
processes are verifiable; there are periodic status report of all the equipment
in the plant.
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Production, QC and Engineering departments will decide various conditions

under which a part or whole of the process can be put on hold and
subsequent approval to restart. These are conditions for long term and short
term plant shutdowns.
The management of SIGL has ensured the availability of approved

procedures as well as qualified personnel and other relevant resources in
order to achieve planned results.
QC Unit has identified at various stages of process the visual standards

indicating the criteria for acceptability.
7.5.3 IDENTIFICATION AND TRACEABILITY
Products during production and delivery have unique identification of

individual batches under specific conditions of trace ability are documented.
The raw materials, Intermediate product and finished products are identified
by traceability provided when required.
7.5.4 CUSTOMER PROPERTY
The management of SIGL do not operate customer property.
7.5.5 PRESERVATION OF PRODUCT
The management of SIGL has ensured that conformity of products are

handled and preserved in such a way to prevent damage or deterioration of
the product at various stages of production to ensure conformance to
specified requirements, methods of preservation and segregation of products
and arrangement being made for the protection of the quality of the
Page 32 of 44
product after final monitoring and measurement, until it is delivery to the

customer.
7.6 CONTROL OF MONITORING AND MEASUREMENT DEVICES

The management of SIGL has ensured that adequate monitoring of
measuring devices is provided in order to ensure product conformity.
 As for laboratory instruments, the QCO along with MD ensure that

equipment selected is capable of meeting the requirements of the test
specifications. This is achieved through periodic internal and external
calibration of all monitoring and measuring devices
 The QCO in conjunction with the Operations Manager and MD are
responsible for establishing a maintenance/calibration programme for
plant and Laboratory equipment to meet the requirements of this
Quality Management System standard.
 Test equipment used to inspect, measure and test activities is
calibrated or checked and traceable to known standards. Calibration
procedures and records are maintained.
All inspection, measuring and test are identified by a unique

number/name and the calibration status of instruments is identified by
suitable indicators/tags.
Measuring devices used for inspection are subjected to an inspection for

accuracy or are proven prior to release for use in production.
Test equipments are safeguarded against adjustment, handle and stored in

an appropriate manner to maintain accuracy and are kept in safe
environment.
Page 33 of 44
Calibration is carried out as per in-house calibration procedures taking to

consideration equipment name, calibration frequency, location, calibration
date and next due date. The measuring equipment may be adjusted or re-
adjusted as necessary.
Calibrations are carried out internally by skilled personnel or externally by

approved supplier as per defined frequency, using applicable standard and
certified equipment.
Records of calibration and calibration status are retained and maintained.
If test equipment is found to be out of calibration, the frequency of previous

results since the last calibration will be assessed, documented and records of
action taken will be maintained.
The Quality Control and Plant Units keep equipment calibration and
maintenance records.
Page 34 of 44
8.0 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 GENERAL
SIGL operations are monitored, measured and analyzed to ensure continual
compliance with NIS ISO 9001:2008 requirements, conformity of the product
are to customer requirements. Information obtained is used to improve the
SIGL QMS.
Management of SIGL determines and uses appropriate statistical methods in

all relevant areas of application to generate useful information.
8.2 MONITORING AND MEASUREMENT

8.2.1 CUSTOMER SATISFACTION
Feedback from the customers is obtained through customer feedback
questionnaire and the results of the answers to the questionnaire serve as
guidance to improve the product quality and services to customers. These
are explained in Sales & Marketing Unit SOP/Process Manual.
8.2.2 INTERNAL AUDIT

SIGL maintains appropriate internal audit procedure to monitor and measure
level of compliance of its operations with the established Quality
Management System, requirements of NIS ISO 9001:2008 Standard and
specified customer requirements and any other requirements set by
Management.
A documented procedure has been established to define the responsibilities
and requirements for planning and conducting audits, establishing records
and reporting results.
The management responsible for the area being audited ensures that any
necessary corrections and corrective actions are taken without undue delay
to eliminate detected non conformities and their causes.
Page 35 of 44
 SCOPE
This procedure applies to all UNITS within the scope of SIGL QMS.
 RESPONSIBILITY
The MR has the responsibility to ensure compliance with the requirements
stated in the procedure
 PLANNING
 The Management Representative prepares an annual audit plan and
subsequent audit programme with details of time of audits, processes to be
audited, audit methods, audit criteria with names of auditors.
 He ensures that the yearly Audit Plan is circulated to personnel responsible for
sections to be audited.
 Programmes are planned on the basis of status and importance of the
operation to the company but all operations are audited at least twice in a year.
 Audit programme is prepared to reflect the details of each audit and
circulated to concerned Head of Department 7 days prior to the date of
audit.
 MR, in order to ensure independence, impartiality and objectivity of audits
does the selection of auditor for each audit programme.
 Management Representative (MR) ensures compliance with audit frequency
of twice a year in accordance with scheduled programme.
 AUDIT CONDUCT AND REPORTING OF RESULTS

 Audits are carried out as per schedule except otherwise a change is
unavoidable. When a planned audit has to be shifted, a 7 - day notice is
required to enable the auditee adjust his/her programme and prepare for
the audit.
Page 36 of 44
 He ensures good conducts of auditors during audits and adherence to

schedules.
 Findings during audits are recorded in Internal Audit Record. This is forwarded
to MR for reviews and to serve as inputs in the preparation of Audit resolution
to the MD. Records of audits are maintained.
 AUDIT FOLLOW UP VERIFICATION AND REPORTING
MR ensures that the management responsible for the area being audited
makes sure that any necessary corrections and corrective actions are taken
without undue delay to eliminate detected non-conformities and their
causes. Specified time for taking corrective actions is documented and
followed as at when due and audit findings are not allowed to exceed 28
days from the date of audit. Auditor carries out follow up audit to verify the
extent of compliance and actions taken are recorded in the Internal
Audit Record. Thereafter, any outstanding audit findings are brought to the
Management attention for further necessary action.
8.2.3 MONITORING AND MEASUREMENT OF PROCESSES

In SIGL, monitoring and measurement of processes are undertaken on
departmental basis using set quality objectives. Management ensures that this
method of accessing departmental effectiveness is capable of showing the
extent to which each department has complied each set objectives / results.
8.2.4 MONITORING AND MEASUREMENT OF PRODUCTS

 SIGL monitors and measures the characteristics of our products to verify that
product requirements have been met. This is carried out at appropriate stages
of the product realization process in accordance with planned arrangement.
Evidence of conformity with the acceptance criteria is maintained.
 Records indicate the person (s) authorizing release of product for delivery to
the customer.
Page 37 of 44
 The release of product and delivery of services to the customer shall not
proceed until the planned arrangements have been satisfactorily met, unless
otherwise approved by relevant authority and, where applicable, by the
customer.
8.3 CONTROL OF NONCONFORMING PRODUCTS
SCOPE: The scope of this procedure covers a product, which falls

outside the relevant specification, is said to be non -
conforming. Such a product is to be properly identified,
segregated (where applicable) to ensure its control in an
orderly and documented way.
This procedure deals with the responsibility and means by

which non-conforming services are handled.
RESPONSIBILITY: It is the policy of SIGL management that all identified

nonconforming products or materials at any stage (from receipt
of raw materials to finished goods dispatch) are handled in such
a way that prevents them from being mistakenly used in
operations that have direct impact on quality or to be sold to
customers.
Responsibility and authority for control, review and disposition of

non conforming products are defined and documented in
Quality Control and Production Departmental SOPs.
PROCEDURE: Corrective actions are taken by ensuring that all NC products

are segregated while an investigation to the cause of the NC are
carried out and reviewed. Investigation and corrective actions
reports are recorded. Reworked or repaired nonconforming
products are re-inspected in line with inspection and testing
requirements.
Page 38 of 44
8.4 ANALYSIS OF DATA

The management of SIGL ensures that decisions taken are based on
information and data needed to enhance the performance of the QMS and
seek opportunities for continual improvement. The data are those resulting
from the monitoring and measurement of processes. Data are analysed
based on information relating to the following:
 Customer satisfaction.
 Product inspection and test results.
 Characteristics and trends of processes and products including
opportunities for preventive action, and
 Suppliers’ performance.
This is to determine the effectiveness of the QMS and the extent of customer
satisfaction.
8.5 IMPROVEMENT
8.5.1 CONTINUAL IMPROVEMENT
SIGL is committed to continual improvement of its QMS through constant
review of information relating to:
 Quality policy adequacy
 Quality objectives adequacy
 Audit results showing strength and weakness of the system
 Review of corrective and preventive actions taken
 Customer feedback / complaints reviews
 Decision during management reviews on QMS problems
 Data collected and analyzed for process effectiveness
Page 39 of 44
Significant achievements made in this regard are documented in the

appropriate Management Review meetings records.
8.5.2 CORRECTIVE ACTION

Corrective actions are taken to eliminate the causes of actual non-
conformities or to prevent recurrence. SIGL Quality Manual and various
Departmental SOPs cover cases of internal and external complaints, the
investigation, and determination of need for action, implementation of
action, evaluation of results and recording of corrective and or preventive
action respectively. The respective HOD ensures that corrective action details
are documented and that they are effective.
1.0 SCOPE:
1.1 The company has put in place mechanism for the continual
improvement of the Quality Management System through the
use of the quality policy, quality objectives, audit results,
analysis of data, corrective and preventive actions and
management review.
1.2 This procedure deals with the responsibilities and means by
which internal and external non-conformances are handled
and corrective action taken.
2.0 RESPONSIBILITY:
2.1 Respective UNITS are responsible for taking appropriate

corrective action to eliminate the causes of actual non-conformities
depending on the magnitude or degree of the problems and the likely
impact or risks they may cause on other quality related activities of the
organization.
2.2 Where the required action is beyond his authority, the UNITS HEADS is
required to contact the concerned person(s) for necessary action.
Page 40 of 44
2.3 The QCO, Operations Manager and Regional Sales Manager

respectively are responsible for handling and review of internal or
external customer complaints, process and system nonconformities
including necessary documentation
2.4 The investigation of the cause(s) of non-conformities relating to services,
process and Quality Management System including results of
investigation is the responsibility of MR/Lead Auditor
2.5 The evaluation of corrective action required to prevent recurrence is
the responsibility of the MR/Lead Auditor. He also ensures that the
corrective action taken are recorded and reviewed for effectiveness.
3. 0 PROCEDURE:
Operative 3.1.1.1 Non-conformance identified in

production process should be reported
to the Production in Charge who informs
the QC/Regional Sales Manager for
corrective action to be noted.
3.1.1.2 Non-conformance identified in the
various departments is reported to their
Unit heads.
Department (i) Sales Department handles customer
complaints.
(ii) QC Unit investigates customer
complaints
(iii) Plant Manager handles process problem.
(iv) Maintenance Manager handles product
non-conformance due to machine/
equipment defect.
(v) Head of Department handles any other
non-conformance within their
departments.
Page 41 of 44
3.2 IMPLEMENTATION OF CORRECTIVE ACTION

HOD 3.2.1 Organizes method of achieving
corrective action based on his findings.
Monitors the effectiveness of the
corrective action.
3.3 EFFECTIVENESS OF CORRECTIVE ACTION

MR 3.3.1 Verify corrective action for its
effectiveness and carries out necessary
changes in the Quality manual SOPs/
Process Manual (if required) for the
adequacy of the system and circulate
the revised copy to all the copy holders
and update the revision status.
8.5.3 PREVENTIVE ACTION

Preventive actions are required to prevent potential problems from
happening. SIGL ensures that the applicable method in the various
departmental standard operating procedures is applied. The respective
UNITS ensures, among others, that potential nonconformities causes are
identified, necessary action needed to prevent occurrence are determine
and taken, the effectiveness of action taken are reviewed and results
recorded.
1.0 SCOPE:
This procedure deals with determined actions to eliminate causes of

potential non-conformities in order to prevent their occurrence
Page 42 of 44
2.0 RESPONSIBILITY:
2.1 It is the responsibility of the QC Unit to investigate the causes of

non-conformances and implement corrective actions to
prevent their re-occurrence in the production process.
2.2 The Plant Engineer/QC/Plant Officer in Charge carries out
preventive maintenance to stop defects due to
machine/equipment.
2.4 The Heads of Unit are responsible for investigating the causes
of non-conformances and the corrective actions to prevent re -
occurrence in other Quality Management System processes.
2.5 It is the responsibility of the MR to monitor the internal audit
process and ensure preventive actions are implemented and
reviewed.
2.6 It is the responsibility of the QAM to investigate causes of
potential non-conformity in the process, i.e., in-process and
finished product inspection; and proffer preventive action be
taken to avoid its occurrence.
3.0 PROCEDURE:
3.1 Plant Maintenance Programmes are foll owed yearly by the

Engineering team.
3.2 Standard Operating Procedures are available at the point of
use.
3.3 Employees are assigned duties based on their competence.
3.1 All Management Reviews and recommendati ons on corrective
actions are effectively implemented.
Page 43 of 44
Appendix 1: PROCESS INTERACTION CHART
Customer order/Sales Forecast
Review order Accept, Amend

or Reject
Purchase Material for the
order received
Supplier
Control NC Conduct receiving Inspection Reject/
Material Return
OK
Store Pending
Usage Cal. Equipment for
measuring,
Inspection and
Monitoring Raw material testing
dispensing area
Doc. Records of testing
insp. and measurement
Production
and
Welding
Spraying/Painting
Measurement
Finished goods
Yard
Dispatch to Respective Customer

based on Sales Order
Page 44 of 44

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SONA INDUSTRIES GASES LTD.

SECTIONS CONTENTS PAGE

ii. Table of content 2

vii. SONA GAS Vision Statement 6

viii. SONA GAS Mission Statement 6

1. Quality Management System Documents 7-8

1b. Medium of communication 8

2. Status of the Quality Manual 8

2b. Distribution List 9

3. Supporting Codes, Specifications, and Standards to the 9 – 11

3b. Abbreviation used 12

3c. List of Processes 13

4.0 Quality Management System 14 – 20

5.0 Management Responsibility 21 – 26

6.0 Resource Management 27 – 29

7.0 Product Realization 30 – 37

8.0 Measurement, Analysis and Improvement 38 – 46

Appendix 2 Corporate Organogram 48

This manual meets the requirements of:

1. The requirements of NIS ISO 9001: 2008 Standard

vii. SONA INDUSTRIAL GAS VISION STATEMENT

To be the prime manufacturer of Industrial, Medical and Speciality Gases in

a. Clause 7.3 – Design and Development

b. Clause 7.5.4 – Customer Property

c. Also, there are no outsourced processes included in our operations.

1. QUALITY MANAGEMENT SYSTEM DOCUMENTS

Standard Operating Procedures (SOP)/Process Manual

Document and Records

A list of these documents and records is maintained. The Quality

2. STATUS OF THE QUALITY MANUAL

MANUAL NO. HOLDER

10. Logistic Supervisor

11. Store keeper

3. SUPPORTING CODES, SPECIFICATIONS AND STANDARDS TO THE QUALITY

NIS ISO 9004-1 Quality Management and Quality Management System

NIS ISO 10011 Guidelines for Auditing Quality Management Systems

NIS ISO 9001:2008 Quality Management System - Requirements

3.1.1 Definition of Terms

Corrective Action: An action taken to set right defect caused

Customer: Any one buying or using a product produced

as well as monitoring performance against

Non Conformity: Not being as per specification

Organization: SONA INDUSTRIAL GASES Limited. (SIGL).

Quality: The totality of characteristics of the product

Quality Manual: A document stating the quality policy and

Quality Policy: The overall intention and direction of SIGL with

Specification: Basic parameters/features for the product.

Supplier: Any person/body/organisation that caters to

Traceability: The ability to trace the history, application or

Concession: Allowing a non-standard product to be sent out

3.1.3. LIST OF PROCESSES

4. QUALITY MANAGEMENT SYSTEM

4.1 - General requirements

4.2 - Documentation requirements

4.1 GENERAL REQUIREMENTS

 Determination of processes needed for the Quality Management System.

4.2 DOCUMENTATION REQUIREMENTS

The company establishes implements and maintains an effective quality

SIGL Quality Manual States approaches

Answers how the

Reports, Records Results or outcome

In a nutshell, the SIGL Quality Management System documentation includes but

4.2.2 QUALITY MANUAL