PROCEDURE FOR THE REALIZATION

AND MANAGEMENT OF AESTHETIC 08094

AND SENSORY
normazione “REFERENCE STANDARDS” Page: 1/16
Date: 03/05/2004

SUPERVISOR: DI GIUSTO Nevio – Direzione sviluppo Piattaforme (Platform Development

ROSANNA SERRA

Management) (Tel.: 011/00.33666)

PRO
ANGELA MUTO

MANAGER: DI CARLO Salvatore – P&PE – EMM – Ingegneria dei Materiali (Material

Engineering)
USERS:

Code
B.U. - R.D.V.
P&PE – EMM - I.D.M.

-
P&PE – A.C.V. - E.&I.
GM FIAT W.W.P. I.

Ch.
Supervisor:
Manager:

1
PURPOSE
To define the operative modalities for the realization and management of the “reference standards”
necessary for the Operative Units (and Quality Departments of Manufacturing Area) in order to carry

Edition
out the aesthetic checks during the aesthetic approval granting step of a component/module for new
product or for quality audit subsequent to the production start.

NOTE: This Procedure cancels and replaces DQ_QF.01 (re-processing of 000-EN.53.1) issued by
Fiat Auto – Qualità Engineering Metodologie Prodotto – Processo Area Manufacturing (Product
Methodology Engineering Quality - Manufacturing Area Process).
MATERIALS ENGINEERING & SERVICES - ANTICORROSION & PAINTING
MATERIALS ENGINEERING & SERVICES - ANTICORROSION & PAINTING

Change Date Description

- 03/05/04 Edition 1 - New. (AF)

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION
CONFIDENTIAL
Supervisor Department:
Manager Department:

ANY PRINTED COPY IS TO BE DEEMED AS UNCHECKED; THEREFORE THE UPDATED COPY MUST BE CHECKED IN THE APPROPRIATE WEB SITE

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LIST OF CONTENTS
ABBREVIATIONS AND SYMBOLS UTILIZED IN THE TEXT ................................................................ 2
REFERENCED DOCUMENTATION....................................................................................................... 2
1 FOREWORD .................................................................................................................................... 3
2 GENERAL ........................................................................................................................................ 3
2.1 ........................................................................................................................................................ 3
2.2 ........................................................................................................................................................ 3
3 REFERENCE STANDARDS FOR AESTHETIC AND SENSORY CHECKS .................................. 3
3.1 Function of the standards ......................................................................................................... 3
3.2 Responsibility ............................................................................................................................ 4
3.3 Indefinite standards................................................................................................................... 4
3.4 Definite standards ..................................................................................................................... 4
3.5 Standard validity........................................................................................................................ 4
3.6 Standard remake....................................................................................................................... 4
FLOW-CHART OF THE PROCEDURE .................................................................................................. 5
5 HELP ................................................................................................................................................ 6
ANNEX 1 ................................................................................................................................................. 7
ANNEX 2 ................................................................................................................................................. 9
ANNEX 3 ............................................................................................................................................... 10
ANNEX 4 ............................................................................................................................................... 11
ANNEX 5 ............................................................................................................................................... 12

ABBREVIATIONS AND SYMBOLS UTILIZED IN THE TEXT

B.U. - R.D.V.
P&PE - E.M.M. - I.D.M.
P&PE - A.C.V. E.& I.
GM FIAT W.W.P. I.
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
Business Unit – Vehicle Manager
Product Process Engineering – Engineering Management Material –
Ingegneria dei Materiali (Material Engineering)
Product Process Engineering –Area Competenza Veicolo (Vehicle
Competence Area) - Exterior & Interior
Worldwide Purchasing Italy

▲ Primary Responsibility
❍ Shared Responsibility
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

✰ Contributory Responsibility
CONFIDENTIAL

REFERENCED DOCUMENTATION
07740 Component/module Qualification Procedure for new product
07741 Component/module Qualification Procedure for product in exercise
07967 Procedure for the handling/dispatching of indefinite material samples in self-qualification
07221 Components with controlled aesthetic and sensory characteristics
07724 Color matching Procedure
07982 Color range development Procedure
9.01102 Quality of supplies

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1
FOREWORD
The need to have some “reference standards” arises from the need to check the aesthetic-sensory
conformity of those components/modules (see Proc. 07721) that, owing to the specificity of their
characteristics, not n quantifiable or expressible on drawing and binding from the point of view of
quality, could not be checked and assessed otherwise but by comparison (for particular decorative
effects, such as, for instance. cubic or similar effects, finishing imitating the galvanic treatment
obtained by painting or by film, tactile characteristics and surface morphology of finishing,
completeness of the aesthetic contents).

Therefore, even in case of realization of the aesthetic assessment the objectifying of the
ascertainment of the aesthetic requirements is necessary in order to express a significant subsequent
assessment, both during the Qualification procedure, with the granting of the “Aesthetic Approval”, and
for the subsequent quality checks.
The difficulty in objectifying these characteristics completely is solved with the physical representation
of the aesthetic contents of the new component.

2
GENERAL
This procedure is aimed at defining the responsibilities and operative modalities for the realization and
management of the “aesthetic and sensory reference standards” .

2.1
The term “reference standard” means the sample of a specific component (e.g.: door panel,
dashboard, plates) or indefinite material (fabric, aesthetic finishing, etc.) that, after checking the
compliance with the technical documentation (measurable or assessable by attributes), can be
considered to be a work instrument, integrating the same technical documentation.

2.2
The “certification” of the characteristics of the reference standards is the authentication as concerns
the aesthetic and sensory aspects, it permits the identification and it certifies the conformity to and
compliance with the represented characteristics.

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
3
REFERENCE STANDARDS FOR AESTHETIC AND SENSORY CHECKS

THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

3.1
Function of the standards
In compliance with what concerns the Qualification process described in Procedures 07740 and
07741, the Programming Body of P.P.E. informs the supplier of the component that is to be qualified
CONFIDENTIAL

of the need to have a significant lot of pieces, within the agreed upon terms, from –13 and within –9,
with no exceptions (e.g.: complete dashboard within the end of pre-series); by means of these pieces
BU Plant Quality shall carry out the check within its competence as foreseen by the Qualification
activity flow-chart.

Therefore, the reference standards carried out according to the modalities indicated in this Standard
shall be made available for the users so that they can make use of them both during the Qualification
step (that is Approval procedure, Proc. Spec. 9.01102 Annex A3) for the granting of the aesthetic
approval of the new component/module which they refer to, and for the subsequent supply lot audit.

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3.2
Responsibility
The request to realize the standard is formalized by P.P.E. A.C.V. E.&I. according to the reference list
agreed upon for the model in development (see Annex 2).
The construction of the standards is entrusted to P.P.E. I.d.M. that, in function of the complexity of the
aesthetic and sensory characteristics of the new component, the technological critical aspects and the
component development state, carries out “indefinite” or “definite” standards.

3.3
Indefinite standards
The indefinite standards, such as, for instance, thin sheet painted in body shell color (for the
development steps, see Proc. 07982), small metal plate representing the aesthetic finishing, can be
realized directly by I.d.M. or required to third parties.
In this case, a specific Budget shall be planned.
An exception is represented by the families of materials such as real “Alcantara” leather, non-woven
fabric, carpet, fabric, velvet and fine velvet, for the realization and management of which the operative
modalities indicated in Proc. 07967 shall be followed.

3.4
Definite standards
The “definite” standards are realized with components in true scale or with parts of them, obtained
from definitive technological materials and processes, and, owing to their nature, they provide a
realistic identification of the aesthetic characteristics “downstream” of the variations that occur
physiologically owing to the same productive process of the component (pressing, thermal forming,
painting, saddling, etc.).
On request of PPE I.d.M., the suppliers of the involved components (see Annex 1) provide PPE I.d.M.
with the agreed upon quantity of pieces per new component/module (1 element per every production
site). The certification will be issued only if I.d.M. consider them suitable for their purpose. Otherwise
I.d.M. shall contact supplier and Resa. del Modello (Model Return) in order to agree with them upon
the appropriate actions to be taken.

3.5
Standard validity
The standard is valid until the aesthetic component, which characterizes it, is consistent with the
defined aesthetic targets and it complies with the one of the real component. In the first case, if
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

occurring after a style renewal (for instance if aesthetic parameters, color, embossing and brilliance
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE

are changed), a new standard must be created. The second possibility can occur in case of quality
derivation carried out by the component/module supplier.
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

3.6
Standard remake
Due to the subsequent several extensions of utilization, the stored stock of a determinate standard
can run out. In this case, the Manager (PPE Finizioni - Finishing) shall require their remake by a
CONFIDENTIAL

specific request to PPE I.d.M. that shall carry out them and that shall make sure of their compliance
with the suitability requirements.

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4 FLOW-CHART OF THE PROCEDURE

WHO DOES WHAT WHEN HOW

START

▲ BU RDV
❍ PPE EMM IDM SHARING OF THE COMPONENTS FOR WHICH
THE STANDARD IS NECESSARY -15 Ann. 1
❍ PPE ACV E&I

▲ PPE ACV E&I REQUIRING THE REALIZATION OF THE Ann. 2

STANDARD

▲ PPE EMM IDM DEFINING THE “SHAPE” OF THE Ann. 1

STANDARD
H1

H2
▲ PPE EMM IDM ASKING THE SUPPLIER FOR THE
❍ BU RDV NECESSARY PIECES

CARRYING OUT AND MAKING THE

▲ PPE EMM IDM REQUIRED STANDARDS AVAILABLE

CERTIFYING THE SUITABILITY OF

▲ PPE EMM IDM Ann.3
THE STANDARDS FOR USE
H3

NO

YES

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
▲ PPE EMM IDM SENDING THE STANDARDS TO THE From –13
REQUIRING BODY to -9

THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

▲ PPE ACV E&I LABELING THE STANDARD AND Ann. 5
SENDING THEM TO THE USERS
H4
CONFIDENTIAL

▲ USERS
FILING / MAKING USE OF STANDARDS H5

END

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5 HELP

H1
All the components/modules (of vehicle inside and outside) with aesthetic characteristics (§ P 07724)
are identified with the approval and freezing of the style objects and the subsequent issue of the
“finishing assy” CO.DE.P. Color. Standards with components in true scale will be carried out on the
basis of these components/modules, only for the ones individuated by PPE EMM I.d.M. (see Annex 1)
and considered to be absolutely necessary and agreed upon with BU-RDV-Platform / BU Plant
Quality. As concerns the ones for which the realization of definite standards is not necessary, I.d.M.
shall carry out “indefinite standards”.

H2
As concerns the component indicated in ANNEX 1, PPE EMM I.d.M. ask to every supplier for the
quantity of required pieces from which, in case they are considered to be appropriate, they shall carry
out the standards (in case of need, making use of the whole component/module or part of it). The
definite standards consisting of a complete component/module, owing to the difficulties of
management, handling and storage, as well as to their overall dimension (e.g. complete dashboard)
are carried out in the strictly necessary quantity, that is 1 element per every BU Plant Quality that
makes use of it.
As concerns the “indefinite” standards, the quantity is decided by the applicant Body in function of the
expected volume of distribution and of the share that is to be stored.

H3
After the “certification” of the aesthetic and sensory function, every standard is provided with a specific
label (see Annex 3) containing the detected technical data (cared by PPE I.d.M.).

H4
Label with identification data (see Annex 4), issued and applied to the standard by PPE VCA- Exterior
& Interior that forwards it according to the distribution list.

H5
The final users are: BU Plant – Quality, the Suppliers of the same components that receive the
standards through WWP SQE, the Style Center that developed the model to which the component
refers and all the ones indicated in Annex 5
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION
CONFIDENTIAL

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ANNEX 1

LIST OF THE STANDARDS OF COMPONENTS/MODULES WITH AESTHETIC CONTENTS

This list was processed by PPE I.d.M. (with reference to Proc. 07221) and it represent the starting
base for the well-pondered choice of the standards to be carried out after sharing with PPE ACV E.&
I./ BU Model.

List of the aesthetic components to be validated in PPE/BU Model Platform

Tunnel furniture
Door panel coating
Rear side coating
Door opening return handle plate
Baggage stop coating
Door safety plates
Third light coating
Rear parcel shelf assy
Front pillar coatings
Top/bottom rear pillar coatings
Top/bottom central pillar coatings
Parking brake lever
Handgrip boot and selector lever
Command plate on furniture
Side furniture bulkheads under dashboard
Port and ash-tray on furniture
Air vent on furniture
Arm rest
Seat handles and levers
Third stop light body
Steering wheel assy
Steering wheel air-bag cover

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

Speedometer and frame

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE

Roof light on dome

THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

Inner rear view mirror
Sun visors
Hand-grips assies with plates
Headrest with plates
CONFIDENTIAL

Plates of inner rear view mirror and commands

Column switch and levers
Column switch covers
Heel stops
Rear wheelhouse coating

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ANNEX 1 (continued)

Trunk covering curtain

Hatchback coating
Backlight frames
Seat guard
Side air-bag cover
Safety belt kit
Window regulator plates and commands
Handgrip and/or pocket on door panel
Side window regulator handle/plate
Outer rear-view mirror
Outer base of outer rear view mirror
End plate under windshield
Pigmented bumpers
• in mass
• different from body shell color
Radiator grid, chromium-plated or in body shell color
Headlamp frames
Molding on dome with finishing different from body shell color
Molding on sides different from body shell color
Longitudinal roof parcel bars
Outer pillar coatings different from body shell color
Wheel caps
Alloy rims
Front headlamps
Various finishing

Specific parts for dashboard

Top/bottom dashboard body
Cap
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

Glove compartment port

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE

Fuse holder port

THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

Central/side air vents

Upper air vent under windshield
Compartment drawer on furniture
Car radio plate
Nit plate
CONFIDENTIAL

Air conditioning control plate

Various control buttons
Central air vent on dashboard
Passenger’s air-bag cover
Knee-bag
Ash-tray port

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ANNEX 2

Example of request of realization of standards for aesthetic checks

Issuing Body

TO: PPE EMM I.d.M.

Competent Unit

Ref.: Request of supply of indefinite standards for aesthetic and sensory checks
For model …………….

We hereby ask you to carry out the standard listed below in the indicated quantity ……….
As concerns the utilization of the required standards, see CS of finishing, Dwg. No.……

Reference No. of Embossing Color code Color denomination Quantity

standard denomination

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

Signature and stamp

CONFIDENTIAL

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ANNEX 3

Example of recapitulative label of the “technical data” of the standard

Certifying Body…………….

Date………………………….

Support material of indefinite standard ………..

Type of finishing (1)…………………………………….. Pt VR

VV Other

Chromatic coordinates (cie-lab method) Brilliancy (Gloss at 60°)

L*
a*
b*

Embossing (surface morphology) Roughness parameters

Code Pt
Denomination Na
Nr

Remarks: (1)
List of Material Families

Material Description Paint

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

AD ADHESIVES, BADGES AND MARKS

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE

AL “ALCANTARA” LEATHER
CC COMBINED COLORS
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION

CR PAPER
ES VEHICLE OUTSIDE
FP IMITATION LEATHER
GM RUBBER
LG WOOD
LM LAMINATE
LR LORICA
CONFIDENTIAL

MT METAL
PL REAL LEATHER
PT PLASTIC
RL M
SL SLUSH
TE FABRIC
TN NON-WOVEN FABRIC
TP CARPET
VL VELVET
VN FINE VELVET
VR PAINT YES
VT GLASS
VV VARIOUS PAINTS
XX EXCLUSION

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ANNEX 4

Example of “Identification Label” of a standard sample

ISSUING BODY ……………

DATE OF ISSUE ………..

CLASS OF MATERIAL ………(E.G.: PLASTIC, VELVET)

(for indefinite Standards)

Component/module DRAWING No. ………………………

(for definite Standards)

TECHNICAL DATA
Embossing Code
denomination
Color Code
denomination

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES

WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION
REALIZED BY ……………………(E.G.. PPE EMM IDM, SUPPLIER)

REMARKS………………….
CONFIDENTIAL

Stamp and signature

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ANNEX 5 (1/5)

Remark: As concerns the data variations in the reference sample distribution list you are
kindly requested to correct/check the same list and to send it to:
To the kind attention of Mr. GASTALDO (e-mail: valerio.gastaldo@fiat.com)
FIAT AUTO S.p.A. Product & Process Engineering - Vehicle Competence Area
Interiors & Exteriors - Co.De.P Color
C.so Settembrini Porta 8 MIRAFIORI (TO) - Corpo 5 - 3 Piano

REFERENCE SAMPLE DISTRIBUTION LIST

Annex to letter No. ……….. of …. / …. / ……….

THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION
CONFIDENTIAL

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 Annex to letter No. ……….. of …. / …. / ……….
ANNEX 5 (2/5)

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08094

CONFIDENTIAL
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION
 CONFIDENTIAL
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION 08094
Change
Page 14

Annex to letter No. ……….. of …. / …. / ……….

ANNEX 5 (3/5)

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 Annex to letter No. ……….. of …. / …. / ……….
ANNEX 5 (4/5)

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Change
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08094

CONFIDENTIAL
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION
 CONFIDENTIAL
THIS DOCUMENT MUST NOT BE REPRODUCED OR CIRCULATED TO THE THIRD PARTIES
WITHOUT PRIOR WRITTEN CONSENT BY FIAT AUTO S.P.A. IN CASE OF DISPUTE
THE ONLY VALID REFERENCE IS THE ORIGINAL ITALIAN EDITION 08094
Change
Page 16

Annex to letter No. ……….. of …. / …. / ……….

ANNEX 5 (5/5)

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