HAJJAJ KADDOURY

Lesson Plan
Date : Text Book: Gateway 2 To English Level: 2nd BAC Time: 50 mins
Unit: 3 Lesson: Making and Responding to Complaints
Lesson type/skill(s) emphasized: Integration of skills Topic: Gifts of Youth
Objectives/standards: By the end of this lesson students will be able to:

 Make and respond to complaints appropriately.

Instructional aids, materials, or tools needed: Students book, B.B,

References: students book, teacher book, Internet
Lesson Outline
Stages Content/procedure: Techniques & Timing Mode of
Materials work
Warm  T greets students
up  Review vocabulary items related to education learnt in the previous Wh-questions 5 mins T-S/S-T
session.
B.B
 T asks two students to read the dialogue. Then asks Ss about:
o What was the customer doing at the ATM? T-S/S-T
o Did she draw money from the ATM? If no, Why?
Chart
Presentation

o So what’s the customer saying to the Bank Clerk?

 T asks students to read again the dialogue and underline the T-S
20 mins
expressions of making and responding to complaints.
 T elicits more expressions of making and responding to complaint B.B
T-S/S-T
from students.
 Ss give some examples using the expressions listed in the chart.
Text book

Activity C page: 39
Individual
 Ss read the given expressions and classify them in the work
chart as suggested. Sentence
Making a complaint Accepting a complaint Rejecting a complaint completion

Activity D page: 40 Pair work

Practice

 What would you say in the following situations? B.B

Situation: You usually tidy up your desk before leaving to school, 10 mins
but when you return home you find it in a terrible mess. Complain
to your mother. Handouts Individual
Answer 1: Sorry, I have a complaint mom. My desk is in a terrible work
mess!
B.B
Answer 2: I just don’t know how to say it, but I found my desk in a
terrible mess!
 Whole class Correction Pair work
Production

 Ss try to come up with their own sentences using the expressions

learnt to make a role play.
o A mother and son Role play
15 mins Pair work
o Teacher and student
o Customer and a clerk

Homework assignment:
Anticipated learning problems: