K.C.

Balachandar
Mobile: +91 9962506106/9566238899 ~E-Mail:
~E-Mail: Balachandar.kc@gmail.com

Seeking assignments in IT Infrastructure Management, Service Delivery Management

with a growth oriented organisation.

Professional Synopsis

 A dynamic professional with over 16years of rich experience in Service Delivery Management, IT Infrastructure
Management, Windows Infrastructure, Application Servers and Network Infrastructure.

 Presently associated with APM Terminals India Pvt Ltd, Chennai as Assistant Manager – Technical
Infrastructure Information Systems.

 Certified Microsoft ,Cisco Professional and ITIL

 A keen planner, strategist & implementer with demonstrated abilities in the implementation of IT infrastructure
for strategic corporate projects and new technology implementation for streamlining IT related operations.

 Comprehensive expertise in managing service delivery globally and multi nationally / culturally spanning various
time zones following ITIL methodologies.

 Talented leader with proficiency in directing highly skilled financial management teams to support the
achievement of overall corporate goals and objectives.

 Strong analytical, problem solving & organisational abilities with an effective out-of-the-box thought process for
new ideas and implementations. Possess a flexible & detail oriented attitude.

 Ability to adapt to new technologies and a keen learner to grasp and implement new technologies in a short span
of time

 Managing overall IT Infrastructure for executing projects involving scoping,

budgeting, initiating, high level design & architecture, resource mobilization
Service Delivery and execution
Management  Steering delivery management for technical deliverables of the concurrent
projects for reputed clients.
ITIL  Analyzing business requirements and spearheading initiatives for the
establishment of IT infrastructure including procurement of IT products.
Networking  Managing the overall designing and implementation of LAN / WAN system
involving design of network layouts, configuration and maintenance of
Liaising & Coordination application servers.
 Ensuring provision of technical consultancy to clients for various IT related
Project Execution operations with maximum uptime.
 Planning and implementing new technologies to boost the IT Infrastructure of
Team Management
the organization towards growth.
 Keen and analytical thinker towards execution of complex ideas and
implementation of the same
 Handled and headed projects and execution of the same on a team basis and
also as an individual

Organizational Experience
 Since June ’11 ; APM Terminals INDIA Pvt Ltd.
IT Assistant-Manager - Technical Infrastructure Information Systems for south India

Accountabilities;
 Handling activities pertaining to the following functions:
 IT Service Delivery Management  Vendor Management
 IT Operations Management  IT Budget Management
 IT Asset Management  IT Procurement
 IT Security Management
 IT Project Execution

Achievements:

 Implemented RFID project.

 Implemented artificial intelligence y-plan application for business to easy handle the day to day
operation and part of the lean team.
 Implemented Bio-metric system & setup auto report sends to respective managers.
 Successfully moved the inhouse application to cloud environment.
 Quickly recover the Network, system & Application from cyber-attack.
 Implemented 5s process in business unite and part of the 5s team.
 Brown Field Project: For cold storage project identify the vendor & setup entire IT setup (Network,
Application & CCTV ).
 Green Field Project: Setup entire IT setup for new site in south location.

Aug ’08 To June ‘11 Maersk Global Service Centre

Senior Executive - Technical Infrastructure Information Systems

Accountabilities;
 Handling activities pertaining to the following functions:
 IT Service Delivery Management  IT Project Execution
 IT Operations Management  Server Management
 IT Asset Management  Innovative Process
 IT Security Management

Achievements;
 Successfully completed the internal IT Audit from Global IT Security with a score of 100%.
 Planned and Executed Desktop Security Measures.
 Conducted periodic tests on Disaster Recovery using ISDN lines and Backup Internet Leased Line.
 Implemented Network Monitoring to monitor all network equipments and leased lines on PAN India
basis from a single location
 Implemented server monitoring to analyze utilization of servers as a health check to ensure maximum
server uptime on PAN India basis
 Automatic email and SMS alerts for failure of servers, applications and network equipments on PAN
India basis
 Consolidation of servers to ensure maximum utilization of resources and also to cut down on
procurement of servers and licenses
 Handling around 40 servers in Windows 2000 and 2003, ranging from Domain Controllers, File and
Application servers
 Ensured maximum uptime of 98% as per SLA is maintained for all servers.
 Conducting Proof –of – Concept tests for new ideas to upgrade IT Infrastructure and have state of the
art IT Environment
 Ensuring Security Measures on all servers and desktops are maintained as per Group IT Standards.
 Ensuring all security updates, patches are distributed from a Central Repository System
 May’04 to Aug’08; CMS Computer Pvt. Ltd., Chennai
Team Leader (Deputed to Client Maersk Global Service Center)

Accountabilities;
 Managing IT Service desk and Desktop Engineers, Managing and maintaining Windows based Server
Environment and basic Network Infrastructure

 Projects Handled
Role Project Lead
Responsibilities
 New Disaster Recovery site selection using extensive checklist and
Analysis.
 Prepared all Technical Infrastructure documents
 Implemented ISA on PAN India basis.
 Implemented SCCM.

Previous Assignments

Tenure Organisation Designation

June’02 to Apr’04 Nexus Computers, Chennai Customer Support
Engineer
Nov’99 to May’02 Quadsel Systems, Chennai Systems Administrator

Trainings Attended: Soft Skills training on Customer Management, Team building, Customer
Satisfaction,

Core Technical Competencies

 Cisco Routers - 1600, 1700, 2500, 2600, 3660 series

 Routing Protocols - RIP, IGRP, EIGRP
 SAN - EMC CX300 including Fiber Backbone
 Operating Systems - WINDOWS NT 4.0 / 2000/ 2003
 Security - LAN Security Management & Vulnerabilities Scanning
using Retina, Foundstone and 3rd Party tools
 WINS, DNS, DHCP, IIS, EXCHANGE, SMTP, PROXY, RAS,ISA,
WSUS servers

Qualifications
 B.Sc. (Computer Science) from Bharathiyar University in 1998.
 Diploma in Hardware Management from IIHT in 1998.

Certification;
 Microsoft Certified Systems Engineer in 2001
 Cisco Certified Network Associate in 2003
 ITIL in 2018

Personal Dossier
 Date of Birth : 31st December, 1975
 Address : Embassy Residency
Cheran Nagar
Perumbakkam, Chennai – 600 100